Whirlpool India Complaints & Reviews

My fridge had cooling issues. I called whirlpool customer care and raised a complaint ticket.(BAN[protected])
I got a call from their their technical team who said I need to pay a service charge for the visit and additionally i need to pay extra for parts if replaced.
A technician came and without asking me he changed a starter part and asked me to pay Rs.3500/- +550/-.he said the problem is resolved.After negotiating i paid rs.2500/- He asked me to wait for 3 hrs for cooling and went.it was not cooling. I called him who said he will come next day.Next day he came and made some changes and said now it will get cooling and he left. But after waiting for 3 hrs the cooling didn't happen when I called him he said I need to refill the gas and buy a new stablizer. When I asked why didn't he informed the problem earlier he didn't have answer. When I called whirlpool customer care asked to send other agencies, they said they can sent same agency again.
I demanded for my money reimbursement but they denied.even the agency person said I need to pay 3800+2500 for rectification of problem again.he refused to senior technician or reimbursement of money.
I have been fooled by whirlpool.
I need my fridge repaired and i need my money back so that I can get the thing done from any other repair people instead of the whirlpool.
Even for last 10days my vegetables and othe items are get spoilt.whirlpoool has to bear the cost.

Manikumar
[protected]/[protected]

Hello Sir, Through this grievance I would like to bring to your kind attention that I had approached the Whirlpool company with reference to defect in my refrigerator 20733~IF305 ELT ILLUSIA STEEL (3S) which was purchased in 2017 Vide complaint no MUM[protected] on 11th June 2022. Post which the company Service centre person came and post that I was told that the refrigerator is obsolete and cannot be repaired and company offered buy back of Rs 10000/- + the balance payment of new refrigerator. I paid the balance amount of 30000/- (Bank transfer) against the new refrigerator IFPRO BM INV CNV 340 OMEGA STEEL (3S)-N having Serial No[protected]. The same was Delivered to us on 9th July 2022. And post using for 1 day the new equipment started giving trouble. For which we lodged the complaint again vide complaint number MUM[protected]. And since then i have been chasing company for resolution. and every time I am receiving response that either the Quality team will check or the Quality team will visit.

Till date the issue is pending and it is now 2 months and noone from company has been able to provide either the refund or replacement.

I have the entire mail transcript of the same.

I can upload as a PDF as a complaint.

Regards,
Ashish
[protected]

I had got my whirlpool washing Machine's dryer repaired two months agoand PAID SERVICE CHARGES + NEW MORTAR COST. The executive said the new mortar has a warranty of 3 months ( but never told me that i will have to pay for visiting charges after 1 month if my product malfunction) Now, again its dryer isn't working properly. So, I complained but they are saying I WILL HAVE TO PAY VISITING CHARGES AGAIN FOR THE VISIT OF ENGINEER EVEN THOUGH...

Motor earthing problem

Hello,

The machine isnt working and throwing 551 error. Technician has advised to replace the assembly/gearbox which will cost 6000 rs. Is this cost correct? Please advise.

We bought an oven. Magicook 32 litres. Today it's warranty get expairs. So many complaints during this warranty period itself. Service men came and replaced the transformer. Now it is showing the same complaint. It stars without setting the temperature and the food inside the cavity gets cooked by just turning the mains on. I don't know what to do. This product is not good. We want to return it. We spend 15000 on it and how is it possible that we can't use it in good condition for at least an year?

My previous complaint closed within the minute without solve my problem.

I need door seal for my whirlpool fridge model no. FF41Proton SS/2010 gross cap. 405ltr. I am unable to find one any where.

The field enginner is an extremely arrogant, talks back and had a loud voice. He has no patience to listen to the customer. Named Kishor Sawant from Bibewadi service centre.

I will never ever purchase fro Whirlpool again or will recommend.

[protected] purchased a ac from flipkart and installed on[protected] .
But it stopped working on next week, from feb to today[protected] my replacement not completed . Every time they saying excuses and rejecting my complaints .
My ac unit has been taken by whirlpool team 3 months back and now i am getting no response from service end .
Helpline thinking customers as a joke and even dropping call .
6 months completed and i lost the patience and i need a reply from whirlpool or i will file a case and proceed it legally .
I need complete refund .

We purchased the triple door refrigerator in the month of March this year and it started problem in the month of July. I registered the first complain to service the product on 19 th July 2022. But the problem is unresolved and two times the service engineer visited to us but couldn't resolve the issues.
I have written many emails but none of you responded on that. Even I sent email to CEO Whirlpool, Another I'd Mr. Rajesh ji and one more Mr. Ankur Dubey. But none of them replied my emails. Even now whenever we are registering the complain it is automatically closing without visiting service engineer. I will never recommend such unprofessional company product to any one in my contact. Even I will disgrace your response with customer.

Thank you for your hassle and bad experience with me.

Mangal Singh Sisodiya
Mobile [protected].

I am Rohit Kumar from sonipat My new Whirlpool AC become faulty after first service in first year o[censored]sage. Been contacting from 3 months that my AC is not running fine, noisy and sometimes errors are coming and throw hot air. but they reverted out of ignorance that ac is running fine. They are doing jugad in every visit but same problem hasn't resolved permanently. One of their technician came without any helper and pushed the pipe from behind and indoor unit fall . I was under the AC and kept holding until he done doing whatever he was after 5 minutes . I was in total anger .but didn't do anything but reported to head office prabha rani and area manager dheeraj, Out of trust but they came out doing fake promises of responsibility. The airconditioner become a hectic since then. And they started to waste my time in every visit saying your AC is fine. Bcz they had to pay from own pocket as they dropped my ac. None of technician has ever bother to check ac inspite of 6, 7 complaint. Numerous emails Same response of emails. Now my AC is completely dead. I feel my Money is looted

We have purchased Refrigerator from Whirlpool online No…. at Bangalore on 4th May 2019. After purchasing even after multiple calls, no installation was done by the company.
During this period of 4th May 2019 on wards, the refrigerator was not working properly. After 6 months it went down again off not working property and after 2 days automatically started working. This happened in November.
On Jan 2020 only freezer working, and other parts stopped functioning. Feb 2020 whole refrigerator stopped functioning- both freezer & refrigerator.
On 10th March we called customer service [protected] and raised a complaint # BA[protected] registered with the mobile number [protected].After continuous efforts, customer care service engineer came on 17th May 2020 evening and repaired within 5 minutes and refrigerator started working.
But the very next day morning of 18th May it stopped functioning again. Complaint was registered on 18th May and Service engineer ([protected]) called and told us if you give money, we will service the refrigerator.
We lost the Trust with the Whirlpool company. We are in a difficult situation such a deliberate harmful response for mis-contact of the customer care service center of the company. Our money and time is lost. We don’t need this non-functioning refrigerator and ask you to take it from our premise and issue the refund.

On our Fridge Whirlpool 240L Frost Free triple door refridgerator..

This item got delivered on January 31st and got installed on February 1st
there is a leakage on the door walls and the cool is coming out as vapours on the surface of the door

Kindly please do the necessary steps to rectify this defect as early as possible

Hello sir, I hav purchased double door fridge 4 months ago...
Complain bas ye hai sir, aapki side se response sahi nahi hai..
Pls rply only for these..
1) kya fridge me 5 hour me water cold hoga properly and thn no need of mix of normal water in it..
2) kya fridge me rakha hua samaaam i.e (fruits
vegetable and sooji type items) 4..5 din me khraab ho jata hai..
3) kya vegetable fruit box me paani bhar jana chahiye..
In sabka rply aapke service centre se ye aata hai, ke Han ho bhi skta hai...
Pls rply on time..

We bought a Whirlpool refrigerator from Ajmal Bismi, Palarivattom on June 14, 2019. First, it had a complaint as the freezer suddenly stopped working. We contacted Bismi and they assigned a Whirlpool technician. The technician told we damaged the freezer and told it will have to be replaced. They replaced the freezer board on Feb 13, 2021 and it cost us Rs. 3600.

Now the entire refrigerator stopped working and we again contacted Bismi. They assigned to a local service provider of Whirlpool named Solo Slash cooling Solutions, Thammanam and a technician named Eldhose came to our house and even before checking anything he told it has to be taken to the service centre and will cost around 4000. He told he will come next day to take it but he never came. We called him several times and the technician will not respond to us. We then called Customer service many times and a week later another technician came to our house. He could not find any damage and told it may be a small gas block. He then used his almost empty gas filler and just a small pressure released the block and it started working. He told to keep it turned on all night and see if it is working. We confirmed it is working and contacted the technician to tell the same. He came again the next day and aksed to pay Rs. 4000. When we asked about the reason for the high charge he had no answer. Then the first technician Eldhose called us and said the price was already told and will have to pay. When we argued about the charges he contacted the technician and is bargaining the price. They do not have a fixed price and charges are decided even before the inspection. It seems like their service is just a scam and is trying to fool the customers by charging unnecessarily. The behaviour of the first technician Eldhose is also unacceptable. Also, after the service there is a leak on the outer wire. It seems like the technician purposely damaged the wire.

We will never ever buy a Whirlpool product and use their service. Also, no more purchase from Bismi as they also lacked a proper service and selling unusable products…

We had purchased Whirlpool washing machine 360 bloomwash 11 kg, as the machine had some or the other issues since we had purchased it. Recently a Whirlpool service engineer suggested that we should go for annual maintenance and repair contract, which we purchased just to save our troubles. In July 2022 the machine stopped working and we raised the complaint. The Whirlpool service centre engineer evaluated and suggested that the PCB needs to be repaired and it would be covered in the AMC contract. After much follow up the Whirlpool guys called and said that the part is not available and hence replacement of washing machine is approved. Again after too many calls they said that same model is not available and hence lower model will be given (9 kg). Then the shocker came that for the replacement I have to pay 27000 rs .. what kind of fraud is this. If I have a contract that covers repairs and parts they why are forced to buy replacement. This cheating and looting customers. My complaint ID is MUM[protected]. I don't recommend to buy Whirlpool.

I purchased an AMC Plan (1-year Insurance) for my washing Machine on 28 July 2022. Whirlpool AMC Department (Executive Nitu) told us that we shared your AMC Docs (Insurance Papers) by mail within 7 working days.

But today 20 August 2022, They haven't shared any docs from me.

and after again & again calling, they did not connect with me and did not reply to my emails.

It's my request to the Indian Consumer Forum. Kindly, Solve my problem.

My refrigerator is not working and technian told me that compressor need to be changed. I bought this in 2020 and lost the bill. As it's mentioned the 10 years of warranty on compressor but service guy is not looking into this without issue and asking some money to make a duplicate bill. I asked him if you check the manufacturer date which is 2019 then also it's in warranty but he did not do anything and closed my service request PAT[protected]. Could you please help to resolve this issue. Attaching the snap of serial number and manufacturing date. Ni contact number is [protected].

Sir
I purchased a washing Machine through Whirlpoolindia.com on May 27 /2022 first product arrived with
a dent which was replaced with a new one
But provided the invoice containing sl number of the old dented product .indeed to claim warranty plz provide the updated invoice with sl number of the product that was replaced from your side.