Whirlpool India Complaints & Reviews

Fridge was delivered in the 1st week of March 22, dent on the door was replaced in the 3rd week of March 22 and installed. A few months ago -- developed problem of not cooling. Service Engineer checked and informed Gas / coolant exhausted. Replace gas.
Last week again similar problem noticed -- on conteact Whirlpool Service advised to take pot all stuff from freezer and put on High -- did ecryrging as per direction. But no improvement.
Today again made a complant No.KOL[protected].
We have been using fridges for the last 30-35 years -- never came accross such problems.
This product is not good. If a new fridge can give so much problem -- Whirlpool will do sevicing till it is within Guarantee Period. What I will do with this junk after Guarantee period is over.
I want full refund of the amount.

Dear All

Good Evening,

We had purchased a whirlpool washing machine 360 bloom wash 7.5 kg, and the machine is not working from last one year, we had given a complaint to customer care service center that time onwards but 6 months back technician visited my house and told me that washing machine board and power cable not working needs to be changed, he told that he is going raise a complaint, then the company will provide new board and he cut the cable and taken along with him. We are trying to get his call, but he is not picking up my call, not solved the problem, and the bill is attached for your reference.
Bill is attached for your reference,

best regards
Arun Kumar Gujjarlapudi
MOB: [protected]
10-60 church street
Kankatapalem, Bapatla (Mandal)
Guntur (dist)
Andhra Pradesh- 522317

Plz give a duplicate bill of my 6.5 kg wasing machine

Hi Team,

We bought a whirlpool 440 Ltrs double door refrigerator and once it was delivered we saw some damages while unpacking and the top door was drooping down. Once we raised this issue with the Demo guy he said we are not responsible and you should have made a video, he also said the door is always drooping to give a sense of play but the top door was just touching the bottom door at extreme opening edge, we some how started living unhappily with it. Now when it was under warranty there was water leakage from back water collector which started after using it for 3 months and was from long and we thought it was normal but later after seeing many videos and learning on other refrigerators we came to know it was a problem, we called them back. They visited and suggested that there is a problem which occurs one in 100 refrigerator's and we may have to replace the coil with double coil near compressor. They did that and by this time our warranty got expired. Also note now they said that the door was not fitted properly and they realigned the door by removing the top freezer door and fixing it back and now it looked good and we stayed with the drooping door for an year now( the coil replacement was done at home and it was so risky
and it caused lot of inconvenience). Now after 15 days of double coil change there was an excess build up of ice in refrigerator every day and we noticed suddenly that there is no cooling from two days in refrigerator. We again called the whirlpool demo guy now he say's the fan motor has failed due to excess ice build up. Now since we are very sure we didn't have this problem before coil change we are not happy. Also the guy says he will replace the fan at an additional costs 1400 rs. But when we ask that if they are sure if it will not occur back they are hesitant to answer and are not able to identify the exact reason nor tell us the reason for ice build and related motor failure for the Fan. We have till now requested many times to replace this fridge since it is defective and we are struggling from day one, they are still convincing us to now go for an extended insurance which we don't need. We are not ready to pay again for a defective piece,
The demo guy is again wanting us to replace the fan/motor but not sure why it happened or cannot guarantee us that this would not happen shortly. Our relatives are happy keeping other brands with zero issue and now they have almost crossed 2-4 year and happy, but we are sobbing every day buying this product. When I again requested today they are suggesting to pay extra 20 thousand and get the same product as replacement. I request whirlpool to take this as a request and either replace us the refrigerator with no additional costs or please pay back our initial amount we paid for refrigerator, we are not ready to take any more risk or deal with these abnormalities.

The repair guys are confusing us and making us to live with it now by asking us to extend the warranty or live with failures.

Product Name: IF-INV-CNV-455 Alpha steel Whirlpool refrigerator.
Invoice Number: CRS/MSM/2307.
Date :15-Sep-2021, brought in Girias Malleswram, Bangalore 560003

Regards

My whirlpool AC machine had cooling issue for more than 4 months. Dhanapal who is working in the customer service ( his mobile number is [protected]) use to send some person but they never repaired it. I use to call him to help but uses bad words.

Please take action IMMEDIATELY

I was facing a cooling issue with my refrigerator and after raising an issue the service guys replaced the compressor under warranty. Additional charges were levied for gas refilling and service charges. However, the cooling issue has not been resolved and I am facing the same problem after 2 weeks of service. When I called the service centre they asked me to raise the issue again and informed me that I would be charged with the service cost again. How long will I have to pay for the same problem in the name of service?

I purchase whirlpool refrigerator since last 3 month but today is not working plz register my complaint

The is ac is not cooling properly
We buy this ac on 04-01-22
And its been 7 months only
And its cooling is not working properly now

So kindly send any engineer or technician to check the matter

Hi
Whirlpool fridge had a electrical problem and as a resut PCB board got burnt.
This is 14 yrs old fridge and have raised a complaint with Whirlpool Service
and i was told that part is not available and trying to get from various sources, However not yet.

It's been more than a month fridge is not functioning because o[censored]navailability of parts.
Can you please help me on this

Dear Team,

We would like to bring to your notice that we purchased Whirlpool washing machine model 84501100ZVSP WHI TL W/M 360 BW PRO(540) 7.5 GRAP 10Y on 5th March 2021. Attached the Cash Receipt for your reference.

2/3 weeks after installation we started facing issues where the drum and the machine shakes heavily with huge sound as if the machine is going to fall down. We raised complaint multiple times to the customer care and they attended but there weren't giving proper solution or any replacement and we are still facing the same problem.

It's been more than a year now we are still struggling with the issue even after multiple complaints and none of the Whirlpool customer care person is able to find the issue and fix it.

For our recent complaint regarding the same issue vide Service Request CHE[protected], one of the executive named Dinakaran attended and said the drum has some manufacturing defect.

As our last resort We are writing to you. We cannot live with this problem day to day with small kids at home. Hence we are requesting you to kindly replace the machine immediately. So that, we can avoid any kind of inconvenience or legal consequences.

Attached the machine shaking video for your reference so that you can understand our situation.

Thanks and Regards,
Balaji
[protected]

Motors not working

Product: Semi-automatic Washing Machine
Date of purchase: May 2022
Issue: The machine is not working to the mark, the state of especially black and dark-colored clothes worsens after washing them through it. The kind of white furry particles get stuck to it and the same gets stacked in bulk inside its dust collector whose source is unknown. To add on neither the water supplied to the machine is hard water nor have we washed any sort of door mats or cushions as stated by the service agents on discussing the issue. Moreover, we have also raised the ticket regarding it, plus they even home visited but were unable to find the exact issue. And also the talking tone of their manager with us was unacceptable.
Resolution: Either Refund or a swap.

I have complained that my refridgerator is not working on August 27th. There is no resolution till now. And the service center is not responding.

I have been complaining whirlpool from Aug'22 with no resolution yet provided despite opening 3 service request with them.
MCB of outdoor unit gets faulty twice
F7 error in temp sensor
Engineer visited and resolved the MCB issue and after 15 days again the unit displays F7 temp sensor error. Engineer again visited to fix sensor issue and got the MCB of the outdoor unit damaged again.

My AC is under warranty purchased in march'22. I have asked Whirlpool to provide me the complete new replacement unit and don't want to do repairing time and again. Whirlpool is not giving me approvals yet despite multiple emails send to Charu (Whirlpool care Manager)- Charu Singh nor picking my phone.

I want my whole AC unit to be replaced with brand new and don't want anymore repairing work done.
all EVIDENCES are attached below

GHA[protected]
GHA[protected]
GHA[protected]

I had raised a complaint about my Refrigerator's compressor is not working which I had purchased a month back ...a guy from whirlpool visited and notified us saying compressor is going to be replaced by claiming warranty. But am trying to reach that guy from 3 days he is not responding or receiving my call. Please advise on the next course of action.
This is my regret after purchasing whirlpool refrigerator.

Person name is Maruthi
Contact number [protected]
Branch: Tumkur

Swing moter is loss

My name SURENDER MAREPALLI
My mobile number [protected] from jammikunta 505122 karimnagar
My refrigerator's gas kit has a problem. I complained to customer care 10 times. They said that the gas kit is not being manufactured.
If I complain again today, the service boy says that it is not possible to service this model or replace the parts. Because we trust the Whirlpool brand and buy a refrigerator, Only the refrigerator will provide services for 10 years or not.
Please provide my refrigerator gas kit. Otherwise I will have to resort to consumer forum. Refrigerator everything works fine except I for the gas kit, I lost my refrigerator, can you please solve my problem

They connected the call to Escalation Department Ramya.

The way she talks is that we can't do anything without giving a responsible answer
Kept me on the line for one hour and disconnected me while I was talking without giving a proper answer.

If you call the TSC service branch manager Sainath garu, he says don't call me

Sir, I bought the refrigerator by trusting Whirlpool brand.
I was able to use it for ten years by using it well.
Escalation department Ramya garu says, ten years is enough, we can't provide any more service.

The way he spoke was so painfully insulting.

Don't your Whirlpool employees know how to treat customers sir.

TSC Sainath says don't call me as he has some personal matter.

For the past seven months I have been agonizing over the refrigerator gas kit. A small thing can't solve the problem for me.

If you call once, wait till the availability of the part, i.e. I waited for seven months sir

Now Escalation Department Ramya garu Sainath garu behavior is very objectionable.

Does she not understand that if a customer is put on the line for an hour and cut off, sir, how much emotional it will be.

I am stating this directly to you and I am begging you to please give me justice.I will be waiting for your reply sir

Thanks you sir

Dear team

I bought Whirlpool refrigerator on 28/10/2021 but it is not even completed 1 year, there is a problem of rusting on the body of the refrigerator. I had purchased thinking that the company has a very good name, its every product is good, but I bought it after thinking. But I was forced to think that I made a mistake by purchasing this refrigerator, please change this piece and give it a new one.I had also lodged a complaint, I got a call from your staff saying that there is no guarantee of rusting of our company.I have full hope you will take my complaint seriously and solve it soon

Thanks and Regards
Sahil soda
[protected]

I am Tarun Kanti Bose R/O C2/92A, KESHAVPURAM DELHI 110035 and I purchased a Double door Whirlpool Proton on February 2017. On 4th Sept 2022 I made a complaint on the cooling issue so one Anurag Srivastava of Whirlpool (Mobile: [protected]) responded and sent me Complaint no [protected] and sent one Sameer (Mobile:[protected]) who did nothing but got two AMCs filled up and I transferred Rs. 6799 through Google Pay. He promised to send one Engineer till evening, But after umpteenth calls an Engineer visited and said what Sameer had identified as a problem that heater was not working was totally false. The problem is with the Timer. After calling for couple of times the Engineer installed a Timer. The timer costs only Rs. 750. I would request that deduct Rs. 750 plus service charges from Rs. 6799 and return back me the remaining amount and take Anurag Srivastava and Sameer to task. If not done then they would be emboldened enough to bring bad name to Whirlpool India.

My Whirlpool AC is under warranty. twice the MCB of motherboard got faulty. Engineer visited and could not fixed the problem. In this peak hot season, I'm literally annoyed with whirlpool services. Various service request raised with Whirlpool but none got resolved so far:

GHA[protected]
GHA[protected]
GHA[protected]
outdoor sensor also failing with F7 error reporting.

I want the entire AC Unit to be replaced with the new one as the previous one is having issues and engineer not able to fix the issue permanently.