Whirlpool India Complaints & Reviews

Sir,

I purchased a Whirlpool washing machine (WhiteMagicash fully automatic) from Home Solutions Retail India Ltd, Mangalore on 24th May 2008. This machine [Serial no. INBO81705690 / [protected]] was working well till recently. In the first week of August it stopped all of a sudden. When we turn
on the switch, there will be no display at all. I placed a complaint with the Whirlpool complaints. They sent a technician to look at the machine. He opened the control panel, detached the sealed PCB and did some tests. Then the technician said the IC was defective. He said Whirlpool will not repair the PCB but
would replace it with a repaired board or a brand new board. The cost was Rs.1700 plus service charge or Rs. 2000 plus service charge, depending on whether I wanted to go for a repaired board or a brand new board. As this cost was high, I asked the technician whether I could try to repair the board locally. He
said it would be fine, since the warranty period was already over.

Later when I took the board to a local service person, he agreed to replace the defective IC (if it was available) for around Rs.1300/-. However before he took the board for repair, he pointed out that the supposedly sealed board (that stayed untouched in my machine for the last two years) had a portion where the wax was replaced. It meant that when I purchased a brand new washing machine from Whirlpool, two years ago, they had a repaired board inside my machine!

Frankly, I am shocked that a reputed company like whirlpool should use repaired or refurbished parts inside a brand new washing machine. I called up the customer care last week and communicated the same to them. They sent a techinician to look at the board. However they have not offered to repair my board. In fact I spoke to the person in charge of our district for Whirlpool. My machine is still in the defective position.

I have couple of friends who have used whirlpool machines for 7 or 8 years without any service at all. I feel the machine has developed this problem because of the repaired board. I know that technically the warranty period for my washing machine is over and the company is not under any obligation to replace the board free of cost. BUT A COMPANY LIKE WHIRLPOOL SHOULD NOT CHEAT CUSTOMERS BY SELLING BRAND NEW PRODUCTS WITH REPAIRED / REFURBISHED PARTS.

Sir, kindly look into this matter and give me a fair deal on this issue.

Thanking you,

Siby Paul

Hello,

I want to register a complaint against Whirlpool India for its defective product and highly unreliable customer service in New Delhi.

We bought a refrigerator from Whirlpool last year on 27th June 2009.
In less than one year, we started facing problem with the functioning of the product and hence made a complaint to the Whirlpool customer care Delhi. As the product was still in the warranty period, they repaired it but we never got to know what the actual problem was and how did they resolve it temporarily because after a few days it again stopped functioning.

As the product had already given problem twice in less than an year and there was no reliability that it will not stop working again in few days, we asked them to either replace the product or extend our warranty by at least 6 months. Both our requests were denied straightaway and after consistent requests, they agreed to extend our warranty by 3 months but did not give us any written confirmation of the same even after constant reminders.

Now our warranty period is over and the refrigerator has again started giving problem. When we tried to register a complaint to the Whirlpool customer care, they informed us that they will lodge a complaint only if we are ready to pay Rs. 350 as the visiting charges of the Service Engineer (again without any guarantee that the problem will be resolved). When we told them that our warranty period had been extended, they simply denied that saying that they had no written record for the same.

Please help us and let us know how to take this matter further so that our problem can be resolved.

Details :

Whirlpool Customer ID : DL/C/0609/47681
Name : Mr. Vinod Kumar Singla
Contact No. : [protected]
Address : A-290, Sarita Vihar, New Delhi - 110076

I AM MUN MUN D/O. MR. NAEEM RAZA KHAN FROM CARONATION TALKIES TOP KHANA ROAD, RAMPUR TO HEREBY THAT I PURCHASED A WHIRLPOOL AIR CONDITIONER MODEL SPILTE 1.5 TON MASTERMIND (C.H. NO. HQAIUSX4305) DATE 30/NOV/2009 FROM SUPER STAR ELECTRONICS, RAMPUR.
I HAVE FACE PROBLEM IN MY AC SINCE TWO MONTHS, SO LAST MONTH I COMPLIANT ABOUT MY AC TO THE RAMPUR SERVICE CENTER SHRI BALAJI REFRIGERATION & AIR CONDITION, PRABHA MARKET RAMPUR. IN 8/JULY/2010 AND MY COMPLAINT NO IS GB[protected]. BUT NO ACTION TAKEN BY SERVICE CENTER SO I FACED SERIOUS PROBLEM IN SUMMER DAYS. I AM NOT SATISFIED WITH WHIRLPOOL SERVICES AT THIS STAGE I AM GOING TO CONSUMER COURT AND THIS SITUATION IS RESPONSIBLE ONLY AND ONLY YOUR SERVICE CENTER AND WHIRLPOOL COMPANY.

I have purchased a Washing Machine - SUPER-WASH-XL A-72H made of WHIRLPOOL,on 28th of Jan-2010, my machine comes under the given Warranty Period of 1 year, one Part of my washing machine somehow get default regarding this i have made a several complaint as mention
COMPLAINT NO DATE
DL[protected] 7th MAY-2010
DL[protected] 28th MAY-2010
DL[protected] 26th JUNE-2010.

But no satisfactory feedback i got, every time i got the replay that "as soon part is available it will be replaced". on 2nd July-2010 i got one Telephone no.[protected] of Mr, Gautam he introduced himself as Branch Area manager, and he assured me that my problem is going to rectify within 24 working hours, but the problem remain same, on 4th & 21st of August again i call up at customer care, now i got a replay that company stops manufacturing parts of this particular model,

Sir i request you kindly look at this matter,because the machine i bought was from the money which i earn through my handwork.

Hi,
It's regarding bad service provided at call center and the way they behave towards customer call reponse.
I purchased whirlpool refrigerator on[protected] and after that i got call from your customer care center saying that service engineer visit will scheduled for our queries and they given me contact number of Mr prasad([protected]) who supposed come for giving Demo.
So far he not yet visited but i got message saying that service ticket get closed.After that i called customer care ([protected]) to reopen the service ticket.Almost i am struggling last 3 days keep on calling customer care center and different people will receive but no response towards my queries and they will abandon my call. Even though tried to contact service engineer who will not receive my call and he will make it busy.
Now really i am thinking why the hell i gone for whirlpool poduct,instead of I would have gone for some other product..
I want some one to take this issue very seriously and fulfill the customer requirements.

Regards,
Girish G Kadam
[protected]

Sir,
My whirlpool a/c had a problem of faulty display device. i booked my complaint on 1-5-2010 my complaint no is GB[protected],engineer came and confirmed that PCB is faulty and need to be replaced. My a/c was in warntee that expired on 10th jun 2010. i booked my complaints thereafter manytimes and reminded too but no one came to change the PCB. Now im asked to make the payment for service as well as PCB. when i booked my complaint before expiry and not serviced why should i make payment now.
Please help.

my complaint no-
GB[protected] booked on 1-5-2010
GB[protected] booked on 1-6-2010
GB[protected] booked on[protected]

Kindly help me get the justice.

thanking you.

Dear All,

I purchased Whirlpool Front Load Washing Machine ( ASIA No WLF 82B0A0 ), Serial Number 0049108 from army canteen, Delhi.

On 12th May 2010, I found that the machine was not rinsing the clothes, but the rest of the machine was functional.

On 16th May, Mr. Amit from Amba Refrigeration (Whirlpool Service Station), Rohtak, inspected the machine and said that PCB Europa Classic ( Type A1 023) is not working and it is required to be replaced. The PCB was not in stock in anywhere in Haryana and ask us to arrange for the same.

On 22nd May, we lodged a complaint in customer care request number HR [protected], but no action has been taken and and complaint was closed any visit.
We lodged the same complaint on 1st June and 22nd June with request numbers HR [protected] and HR [protected], but every time the request had been closed without any visit.

Continuously we are in contact with Mr Nirdosh ( SR Area Manager). Finally the PCB was arranged in last week of July, Mr Vikas from Whirlpool Service Station fixed the new PCB, but machine was stopped working. After that Mr Rajesh from Whirlpool, inspected the machine and asked to send the same to the service station. The machine sent to service station, now its motor, timer everything has been jammed, and it not working.

Please resolve this issue.

Nishant Jakhar
Customer
[protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting

I purchased whirlpool double door refrigerator in 2005.
We allready had it repaired back for its cooling problem.
Since last few months there was big sound form the freezer fan and water leakage problem.
First the whirlpool people replaced the fan..but no use..in next complaint they replaced the fan motor..now at least I do not get the sound but the water leakage problem is still there. Complaint No. PN[protected].
Even after 3-4 visits the problem is not resolved. The whirlpool engineers just ask to keep the fridge off for 1-2 days .. then only the water drains ...but again after few days the leakage starts...
Always we have fbig ood loss because of this problem...
We have already spent about Rs. 5000 for the fridge repaire.
Even we did not got valid response from pune head office.
After such frustration we have decided to buy a new fridge of some other company today only.
Also I have decided to approach the Consumer Court now for the loss of Rs. 23000(refridgerator price) + Rs.5000 (repair charges) and all the frustration caused.

Sameer Burle
Mob. [protected]

Sir,i purchased a microwave oven on 2/7/2009 from a reputed store in chennai.unfortunately the door lock of the oven broke on 1/8/2010 and i registered a complaint on the tollfree number given in the instruction book.
despite repeated attempts to get the service centre to do the repairs i had no luck.then finally the manager lies that the spare part has not been obtained from Pune and it is on the way.On 8/8/2010 they send over Manoj a technician with no interest in repairing the machine who was not only rude and arrogant but was very careless in handling the equipment.this was sent by Heaven enterprises one of the service centres in chennai.he cheats us by replacing the door panel with the door of another machine which was lying in their godown and says that spare parts are not available and charges us 1250 for the" part"replaced.when we contacted the manager mr.ravikumar he promised to look into the matter and get the new spare part from pune and replace it.now we get a message on our mobile that our complaint has been closed and we are shocked at the total cheating and fraud.the person in chrge mr.wilson also tolsd manoj to bring back our door panel and he had quietly slipped it into his bag and was caught at the door by us.
it is only fair that the company replace the spares properly as we have paid for it and have been cheated by the company's recommended service centre.

sir,
i have purchased an airconditioner model name AVIATOR from WHIRLPOOL.
from the first day it is not working properly and it is totally a defected piece.when we complaint to the shop named SARGAM ELECTRONICS , SAKCHI , JAMSHEDPUR. they said that it is the matter of authorised service center.after that we have been consulting to the service center from last 3 months they are not taking any action even our AC is under warranty. the sevice person and managers are threatning us and making joke out of it.
the company is giving us warranty and promising many fake promises of warranty and service.
i hope you will take prior and immediate action against THE WHIRLPOOL SERVICE CENTRE , JAMSHEDPUR.
i will be heartly thankful to you.
yours faithfully,
SUSHOVIT SINHA
E-MAIL- [protected]@gmail.com
CONTACT NO- [protected] & [protected]

I had purchased a Whirlpool AC on 12th July 2010 from Barnala Trading co., Ludhiana vide Bill No: BTC/10-11/851 and vide product code no: WPOCL-AC-CHROME1T SPLIT( EXEMPTED) in the name of Mrs. Poonam Jhanjee . The AC's stopped working and i has lodged a complaint at their customer care vide complaint no. CH[protected]. The engineer had visited but was unable to provide the solution. I had been calling whirlpool since then but till date the problem is not being addressed.
I request for a immediate solution within 48 hrs otherwise i would be left with no option but to move court.

Regards
Nitesh Jhanjee
[protected]

We had purchased a whirlpool inverter( Model ELANTRA 800VA Sine Wave Home UPS) in September'09 from an authorized dealer in Behala, Kolkata.Within 6 months of purchase the inverter stopped functioning due to some technical failure.Upon contacting the branch office in Kolkata a service engineer was sent to investigate the problem.The engineer found that one of the parts ,i.e the PCB had gone out of order.The service engineer was extremely ill mannered and arrogant.He said that the spare part was not available as there were lot of such complaints and lot of customers were in waiting .We were asked to wait till the same was received by them from headoffice.In between we had also contacted customer service head office at Delhi but we were directed to Kolkata office saying that they could do nothing in this case.We had also asked kolkata office to replace the machine or take back the defected piece and refund us the amount because it was within the warranty period.We were said that they could do nothing in this case and that we had to wait and suffer.After almost a month of suffering in April'09 and much follow ups , the engineer came back with a new PCB and replaced the same.Goes without saying that once again we had to face the same indecent, illmannered service engineer to get the machine mended.We thought that the bad time was over and that the machine would now run fine until today( i.e within another 3 months), that it has again stopped working.Upon lodging a complaint (KL[protected])today an engineer( who also needs to learn how to speak with the customers) from whirlpool came and said that the same part, i.e the PCB, needs to be replaced.He also told us that he could not commit when this could be done. We are again put into the same troublesome and painstaking situation.This product is extremeky inferior and also the service quality is pathetic.The company is also not ready to take back the inferior product and refund us the money.

Hello,

I posted a Complaint about the same product on[protected] @ www.consumercomplaints.in (same "Subject of Complaint"). I made many phone calls, as a follow-up to the initial complaint and received email from Ms. Elsy Thomas from Whirlpool, Cochin, Kerala. The Refrigerator was serviced by Whirlpool Service Engineer shortly and they made me buy a brand new Stabilizer for Rs: 1500/-. Please note that this Whirlpool Refrigerator model has been Marketed & Sold as "Stabilizer Free Operation". The Service Engineer said - Every Whirlpool Refrigerator requires a Stabilizer, no matter what the Company says when they sell you the Product!!! Is it a cheap marketing tactic???

EVEN AFTER I BOUGHT THE STABILIZER FOR Rs: 1500/- FROM THE SERVICE ENGINEER, THE PROBLEM PERSISTS. The service Engineer just installed the new stabilizer and vanished. None from Whirlpool bothered to give a follow-up call/email to check if the problem was resolved!

I waited for couple of weeks for the follow-up call/email. Then I mailed Ms. Elsy Thomas from Whirlpool Cochin (from whom I received the initial email) and informed her about the problem. I clearly stated that even after spending Rs: 1500/- on the brand new stabilizer, the Refrigerator's problems were not solved. But there was no response at all, to any of my emails!!

Currently there is Profuse water leak inside the Refrigerator and it's just like a Cupboard to me. I've spent over 15,000/- on this Refrigerator + Stabilizer and couldn't use it even for a month properly. I have been dealing with Whirlpool Service Dept and the Dealer (Anuradha Agencies, Bendichal buiding, Bank road, Kasaragod) for over an year, to no avail!!

Request you to treat this Complaint as top priority and have some one "Responsible" to look at it as soon as possible. For your easy reference, I'm pasting the initial complaint, here.

Thanks in Advance for quick attention,
Chinnu Binth Nizar

********************************************************************************...⇄
sir,
i bought a whirlpool frost-free refrigerator ( model no. FF30 classic) from Anuradha Agencies, Bendichal building, Bank road, Kasaragod on 12th march 2008. it had complaints (no cooling , and water leakage from its rear) and when we complained about it, no action was taken for many days. We had to call up many places and complained to the higher authorities. At last, we got it replaced from Cochin on 27th June 2008.

Now the freezer is not working properly. When nothing is kept in it, it is cool enough. but if anything is kept in it, it gets spoilt. this problem is there for a few months now. please rectify the problem as soon as possible

Chinnu binth nizar

My 2 Tonne window AC was taken for gas refilling on 4th August 2010 with an assurance that it would be returned in 2 working days.
Today after 6 dsys I have still not received. If I call call centre they have standard reply that your complaint has been registered and within 10 minutes you will receive reply fro service center.
THIS IS SO FRUSTRATING THAT NOW EVEN MY CALLS ARE NOT BEING ATTENDED AND NIETHER I AM BEING NUMBER OF SERVICE CENTER.

Dear Sir/Madam

I had purchased 1 310 ltr refrigerator from Samrat Elelcronics, Sadar Bazar, Gurgaon vide invoice no 1550/30.06.2010. At the time of delivery when it as unpacked by the whirlpool service engineer the unit was found many denting works. It was registered by the service engineer Mr.Pankaj ([protected]). After the incident I am following up with various people of the company only with commitments and not the actual work. No body is willing to do any thing except the commitments. I am fraustrated with the system now.

May I request your good self to look into the matter immediately.
Thanks & Regards
Debasis Praharaj
+[protected]

Every bit of the service I got from Whirlpool is terrible. First a new refrigerator that stops working after a month of it's purchase to incessant delays in handling a service request. After a week of delay, I am told that no spare parts are available and that the new refrigerator has to be replaced. At this point, the Service Request (SR58069) is also closed though my problem is not really solved.

Then they mention that the color I chose is not available and they will give me one of the colors they have. When I decided to accomodate that request as well, the delivery of replacement fridge is delayed again and the way customers have to call several times to get even a basic response is really bad.

This kind of service from a reputed brand is utterly unacceptable. We have had to live with a workaround of switching the fridge on and off for every five hours for the last week (getting up at odd hours). I simply cannot understand how a popular brand can be so apathetic in dealing with its customers.

Hi,

I bought a new whirlpool refrigerator in chennai in 2008. A faulty piece was delivered which was giving continuous noise. After complaint, they replaced the fridge with another one after 5 days. This was my first bad experience. Now, in 2 years, the compressor has gone. it is not working for the past one week. The technicians visited around 4 times without proper tools for solving the problem. The supervisors are very lethargic in answering. They say 'we don't work on weekends and will come only on monday'. Already 2 monday's have gone by. Request you to solve this problem immediately.

If the service is so bad during the AMC period itself, i can't imagine how poor the service will be as years go by.....
My Contact number is [protected].

Dear Sir,

I bought the aforementioned product on 8th of July, 2010. Yesterday, not even a month from the date of purchase, the unit malfunctioned and stopped working. On my complaint under warranty conditions the company sent a technician in the morning who said that the unit cannot be repaired currently due to unavailability of spare parts. I am facing a lot of inconvenience on account of having nothing to meet my refrigeration needs and food hygiene. Since then I have continually tried to contact the company for a replacement or a refund according to the warranty card which says that the company must refund my money according to current depreciation trend if adequate service is not provided. But the customer care is not letting me speak to any senior representative on account o[censored]navailability. I fail to understand how a big company like whirlpool has no senior representative to talk to its customers on a working weekday. I feel harassed by the customer service department of whirlpool , as it has wasted my entire day attending to the problem without much progress on the issue.

Vinod Kumar Tiwari
3rd Floor, Plot 11
NRI Apartments, Mandakini
Near Chittaranjan Park, Market 2,
New Delhi 110019
Ph no. [protected] (registered with Whirlpool India )

I had purchased Refrigeretor (whirlpool 26 classic titanium )on 13/10/2009 . but it hasd become problem after one month.after complain 20 days meche nic atended. But after 3 month refrigeretor taken re problem.the complain had given to Roopa elect. renukut on 31/05/2010 no. 601. but no any person atend my complain . after this cpmlain i have calling to shopkeepar but no body care at my comlain.my mobile no. [protected]

Sir
I have purchase 250 litre whirlpool refrigirator on 27.03.2010. at local dealer in varanasi. After using it approximately one month it appers inner crakes in the body. At once complaint was lodged at service centre. It was said to me that it will changed after one month.Till today three months have been passed no response is being given by the company.
Very sorry to ask that I have made the comlaint to the company's web site and also email the complaint. No reply is given till today.

From
Rajnish Kumar Malhotra
7 B Lajpat Nagar, Maldahiya
VARANASI