Whirlpool India Complaints & Reviews

I had purchased a Whirlpool Icemagic 350L in 2005. In 2008, the PCB conked off- Rs 4000. In 2009, the compressor conked off- Rs 1600 for visit and gas change despite warranty. Now in 2010, first the filter turned ineffective for which the engineer replaced the filter and the entire gas- 2600 bucks. Five days later, apparently the bio metal has stopped working- Rs 900 to the engineer who's not reporting it to the company. Next problem that crops up, the fridge goes out my window.

This is an ALERT to Whirlpool All India Sales and Service Managers. If you do not take action on Hyderabad service centre team (Kevin associates) very soon no one in hyderabad will buy whirlpool products. We already bad experience with Fridge and very bad experience with washing machine.

We purchased Whirlpool washing machine during end of 1999. Initially it was working fine. But past few years it has been giving some trouble. We always had poor response from the service (the company has given to some local franchise). Two months back it was washing in two directions and we complianed to the service centre. After several followup engineer inspected the machined and told we need to replace circuit board. Again after several followup and escalation engineer came and replaced PCB. Now the washing machine was totally disfunctional. He struggled for 2-3 hours and he appeared to be not knowledgeable. We again escalated to senior mgmt and one more engineer came and told the tub assembly is gone and we have to spend around Rs.8000/- to change everything (PCB and tub assembly). Also Whirlpool is not accepting maintenance contract as it is old machine.

My apartment neighbour had similar problem with IFB (bought in 1999 and same issue); But IFB asked the customer to enter into AMC and replaced the all the parts free of charge. This only shows IFB is more customer focussed and Whirlpool is not bothered about customers.

Hence we decided to buy new machine instead of spending 8000 on old m/c. We also have a Whirlpool refrigerator but have problems with poor service again. We do not have the All india manager contact - as we want to inform the pathetic service from Hyderabad Whirlpool Service Centre (Kevin associates).

We decided NEVER to buy whirlpool products due to their bad service (most important bad attitude of all the staff including the managers). They are not customer focussed and neither understand our problem nor provide timely updates.

Anil Kumar.S
Hyderabad
Tel:[protected]
[protected]@rediffmail.com

i have complained on the costumer care no. of whirlpool last week due to non proper working of my refrigerator the engineer even came and he told the fault but now they are not servicing it

I brought double door whirlpool refrigerator 250Ltr on 05th May 2010 and paid complete amount eligible to get a pair of Reebok watches (1 Gents & 1Ladies) as a complimentary gift from Whirlpool.

But till now I haven’t got the ladies watch. Whenever I enquire they are saying it would be received from Whirlpool Company in the next week not sure when would i get it.

From,
Bijukumar.s
Thiruvananthapuram
Date of Purchase: 21- Jan-2009
Model WM870 Steel
Colour -Dray Gray
Serial No:INB[protected]
Model No:9712
Date of Manufacturing 13- Jan-2009
Bar Code :[protected]
Code:[protected]

Frequently Complaint of leakage of water 7 more times serviced by whirpool service centre, I have totaly fed up with in one year,now the machine is in guarenty period. So I want to replace a new one or please return the amount with immediate effect.
please do the needful very urgently

Bijukumar

I have purchased whirlpool 310 ltr Dlx iceberg model on feb 2008. The refrigerator is giving problem from last one month. loads of ice is getting formed in the freezer and the cooling in the lower compartment is not effective.So i doubt that it's auto defrost is not working. booked a complaint 2 weeks before with whirlpool mechanic. waiting him to come and rectify the problem.

Sir/Madam,



I would like to bring your kind notice that I bought a refrigerator(Model No. Mastermind Classic Plus 220 Lts) from M/s Bagga Electronics, Fraridabad (Haryana) on 10th of April 2010. After buying the refrigerator I came to know that the quality of the refrigerator is not upto the mark. In the hand book of the refrigerator, it is clearly mentioned that Ice will be available between 90-135 minutes. I am facing a problem with the refrigerator cooling. I have already raised a complaint for it to the customer care which are following:-



Date Complaint No.

18th May 2010 HR[protected]

3rd June 30, 2010 HR[protected]

16th June 30, 2010 HR[protected]



I am not satisfied with cooling of refrigerator. Company’s senior service head (engineers) Mr. Prakash and other engineers have visited more than 10 times to my home regarding the cooling of the refrigerator. They are not ready to accept that cooling is not good. They visit to my home and do some R&D and say now it is ok.



Today I had disucssion with M/s Bagga Electronics, Fraridabad (Haryana). The person of M/s Bagga Electronics, Fraridabad (Haryana) and Mr. Prakash (Senior Service Head , Faridabad) told me that it is not possible to make the Ice ready in 90-135 minute(I had word with othe people who have same model and they are getting the Ice in approx 2 hrs). The person told it will take more than 4 hrs. to make the Ice ready. Now there are two possibilities either the handbook is wrong which is issued by whirlpool india or the person is trying to make us fool who told me that it is not possible to make the Ice ready in 90-135 minutes.



I am very disappointed from you side, you are not serious to take any correct action to resolve this issue. Now this is my last warning to you and your company about the complaint. If my issue is not resolved with in 3 days then the rest of the responsibilities would be taken care from your side.



I will file two case in consumer forum regarding the issue as well as case for mantelly harasment from your side.



Thanks and Regards
Dhanraj Prajapat

From:
V.Masthanaiah,
D.No:27-ii-104,
Sri Rama Mandiram Street,
A.C.Nagar,
NELLORE - 524002.(A.P).
RES.Ph.NO:[protected]
CELL.NO:[protected].
sir,
I purchased 180 ltr whirpool genius refrigrator model no:11893/dt:04/06/2010 in next showroom,subedar pet road, Nellore branch.
I had problem with frige left leg.on purchasing we saw it and asked them but they supplied the same piece afterwords we asked three times but we had no responce from shop owner.They told to ask to company we need need the service or other piece.We are not satisfied with this purchase.pls solve my problem.
Thanking You,

Refrigerator details:
Purchased Dt:04/06/2010
MODEL.NO:11893
Bill.No: 670
SERIAL No:INC[protected].

Never buy whirlpool.
worst customer careDear Sir,
i am using a whirlpool refrigerator FF-450 Elite.
it's not cooling properly since 1 week.
i called up to service station @ bhopal but no one turned up.
iam facing alot of inconvience.pl look into the matter.
waiting for a positive reply.

[protected]

i purchased a front loading washing machine which is giving hell of a problem from day 1 - in that when the operation comes to vibration mode the machine rattles so much with unbeatable noise and move away from the electrical pointy yhat the machine stops operation - the unit was purchased in hosur from vasanth & co and the with constant follow up the service people only tempoatily stops the ptoblem and again it starts with the same problem - for the last few months i am away from tamilnadu and only returning by 5th july - i want this problem to be sorted out before the expirry of the warranty peiod - i feel a factory mechanic could only solve tthe poblem - we are senior citizens and ind it extremely difficulty to manage with this major problem and in opeation it gives hell of a noise in virbation mode

i shall thank you to take up the matte and also let me have thei nearest facyoty address, conttacyt tel and emailid so that i can also visit them and impress the necessity to depute theit factory personnel - i feel they are not ready to accept that it is a defective unit - wherein they will have to replace
unity

thanks

I purchased new Refrigerator new model 3 doors -300 Proton Black vide book no. 278 serial no. 13878 dated 11.06.2010 from Unique Electronics (regd.) shop no. 16 Central market, Lajpatnagar, Newdelhi-110024.
They delivered the same on the same night at my residence at first floor, at F 29 South extention -part-I ,Newdelhi-110049 and thenonly deliveryman has shown the pcs. Immediately we informed delivery man that the pc. purchased brand new bears scratch mark.

They told us that we have to contact manufacturer and lodge complain.

We made complaint on 12th June, and continuously thereafter and engineer visited and assured that within 4 days the fridge will be replaced. But there is no response thereafter. After our reminder people are not responding correctly and only assuring . My first complain regn. no. is 211.
We want to file necessary legal action against the breach of trust and negligence on the part of the manufacturer and shopkeeper.

Sumit Jain/RKJain
F 29 South extn. -Part -I,
Newdelhi-110049 Mobile no. [protected] or[protected]

I purchased a Whirlpool Washing Maching(Splash 5.5kg) from Big bazaar chinchwad,pune on 11th June 2010. As the product wasnt available with them, I was promised a delivery within 10 days. On 23rd June i got a call from the dealer saying that the product received by them was defective and that the model is no longer available. My request to refund the money to my account has not been considered and I have been asked to select another model. I would like to have a cash back as the model i requested was not delivered.

Hi,

I would like bring up to your notice about the unpleasant experience i have been having to deal with Whilpool.

I bought Fusion 24 Premier Titanium model 230 litre refrigrator from a dealer in Bangalore on June 2nd. The refrigrator was delivered to me on June 5th. Whirlpool technician came over on June 7th and installed the refrigrator. He asked us to switch on the refrigrator after 2 hours. As soon as we switch on the refrigrator, the compressor started giving constant humming sound. We registered a complaint with whirlpool and the tecnician came over on June 9th and confirmed that the refgirator is defective one and has to be replaced. Since this day it has been very unpleasant and mental torture dealing with Whirlpool team.


As an angry customer when i talked to whirlpool replacement team, i was treated with high disregard. I complained this with Customer care team and I was promised by the Whirlpool customer care team that the refrigrator would be replaced in 2 to 3 days. But it never happened and i stopped following up. On june 19th i got a call from Whirlpool and they said they are ready to deliver the refrigrator today. I told them very clearly that i would be available only after 5 pm. But they got the refrigrator to my home at 3 pm itself and called me. i told them i would be able to reach my home only at 5. They said they will wait and deliver it after 5 pm. After i reached home, i called them many times. They never picked up the call.


After a fight with the replacement department they finally delivered the refrigrator on Jun 22nd. By this time, I was really frustrated by the whirlpool officials to the core that i decided i would never ever buy any whirlpool product. Today the technician came over and installed the refrigrator. There was another big dissappointment and frustration waiting for us. The main reason we bought Fusion 24 premier model is, they come with toughened glass trays/ but the one that was replace with has grilled trays. The broucher with the dealer clearly says only Fustion 24 Supreme model has grilled trays Fusion 24 Premier and Royal model has toughened glass trays. Now how do i trust Whirlpool has replace my new defective product wih a brand new product.I lost complete trust on whirlpool. I would like to return the product and get my money back. Please help me to return the product.

Thank you,
Saravana Prasad S.

Dear Sir/Madam,

I had bought Whirlpool Iceberg range of referigerator model no. 9095 and serial no. INA05460779 on 26/03/2006 and since then it is regular problem, every year, starting from first few months of purchase same problem recurs, it is never solved properly just hit and trail method is adopted.

My latest mail to whirlpool is enclosed below:

It is in continuation of my complaint vide complaint no. 11957 since 14/04/2010 and again on 23/05/2010 vide 26243 my refrigerator Iceberg Model is again not cooling atall. It seems Whirlpool is interested only in selling its product by heavy campaigning but not capable of maintaining the product it sells!.

Till date it seems only hit & trail method is going on which lasts for few days and then again the problem persists, your Engineers first diagnosed it to be a problem with Card and wasted 7-8 days in the process of procuring the card. (from God knows where)

Subsequently on my insistence a Senior Engineer was sent who tried to resolve the issue by changing the sensor and next day another technician was sent to replace compressor, this technician cut opened the compressor and refilled the Gas and declared the problem resolved! ( He took away the replaced sensor).

Within next 36 hours the problem resurfaced, another Engineer was despatched to replace the sensor, it was done and it worked for about 25-6 days and now we are back to square one.

We were charged for Gas refilling but the diagnosis claimed it was sensor problem and another bill was raised for the same without refunding the gas charges! (which has not been paid, as Gas charges are not refunded)

Now the fridge is again in comatose condition, wonder what would be the diagnosis now and how long will the experiments take place, but I am confidant in the meantime monsoon will start and problem will subside on its own.

"Thats what is MAGIC COOL"

And icing on the cake is WHIRLPOOL so called customer centric organisation never reverts to the written complaints ever, a fit case for media to expose and make gullible future customers beaware.

Very Warm regards



Sudhir Kalra
Indus Technologies
E-93 Greater Kailash I
New Delhi 110 048 (INDIA)
+[protected]

We have a Whirlpool washing machine F65 bought in year 2006. Recently it showed an error 'de' on its panel. Dutifully, a ‘service personnel’ was called using the helpline (ph:[protected]. The Whirlpool service center is in a pathetic shape, having outsourced their work to some totally unreliable people. It has taken me an average 7 calls and 4 days to get someone from their service center. Well as the first service engineer turned up he said that the whole drum, shockers and paraphernalia will need to be changed and it would cost me about Rs 7000/-. After a thorough discussion he convinced us that this would help us solve the problem and we shall be happy for next 3-4 years, unless the electronic panel has some problem. We did pay them that money and the machine revved up. It worked fine for 3-4 days before showing that dreaded 'de' error. Calling them up again only worsened the averages I have mentioned about. As someone landed on the door, we were unfortunate that the error couldn't be re-produced. Due to the total lack of knowledge of the service engineer the matter was unconvincingly brushed over. These guys only know how to make customer fraudulently spend without knowing if it would really sort the issue. Problem stuck again on 17th and from that time even after making 10 calls to the company and innumerable assurances by the clueless call center people, I stand 6500 rupees poorer and with heaps of clothes waiting to be washed.
It only shows that these service people were more focused on getting that seven odd thousand rupees out of my pocket and not on the issue. They have vanished without a trace and remain incommunicado.
My service complaint number is HR[protected]. The funny part is that the whirlpool call center provides you with a satisfaction code to assure of the quality of delivery. Trust me these people have no clue how to run their operations, and you might be better off with any other manufacturer. This has been the most unsatisfying process I have been victim of.
Please help in getting that money returned or my machine repaired.

I HAVE PURCHASE WHIRLPOOL WASHING MACHINE T50 ON 2004, ON MAY 2010 I HAVE COMPLAINED FOR WATER BLOCKING PROBLEM IN MACHINE THE TECHNICIAN CAME AND REPAIRED THE MACHNE IN SERVICE CENTER BUT WHEN MACHINE CAME BACK TO MY HOME THEY HAVE BROKEN THE TOP OF THE MACHINE. AGAIN I HAVE COMLAINED FOR REPAIR FOR THIS TOP BUT THIS TIME SAME TECHNICIAN CAME AND TELLS THAT THIS TOP CAN NOT BE RAPAIR. PLEASE USE THIS MACHINE IN THIS CONDITION ONLY.

From

Mr.Babu Thomas Pulickal
Pulickal House
Arumanoor P.O
Kottayam District
Kerala
pin: 686568

Mob No. [protected]
Fridge was not coolin properly. So we informed kottayam service centre. We were then asked to take the fridge to the service centre which we did. After few days we got back the fridge in the same condition along with a bill of Rs.1600. We tried to call them again and again but no response. Please look into the issue.

To,
Indian Consumer Complaints Forum

Dear Sir,
This is a complaint against poor service provided by Whirlpool India. The specific nature of the complaint is as follows:
1. On 6th of June 2010 we have lodged a service request at around 18.00 hrs over telephone, talking a customer care executive named Sneha. Service Request no. KL[protected]. She promised that their service engineer will contact within two hours.
2. The complaint was that our refrigerator was not cooling as it should be.
3. Two hours came after four days when some one called up on 11/06/2010 at 14.00hrs informing that he has arrived at door steps. I must inform you that the service man came without prior notification and it was all of a sudden.
4. The Service Engineer: It’s really shocking; to know that in Whirlpool India they call an amateur a service engineer. He does not know how to open the inner casing even. Anyway, what he has done has worsened the condition of the refrigerator. It was not at all cooling; Fast ice mode took for 250ml water took 7 hours to form ice. (Company promised 30mins).
5. Worried with this situation I called up again on 11.06.2010 at 19.10 hrs; when customer care executive Gaurav promised that next day itself they are going to send some senior personnel to check over. The senior engineer is still arriving………
Annoyed and harassed by the situation, frustrated by false promises and dissatisfied by services of Whirlpool India, I am writing this letter. Hopefully this will solve my problem.

Sincerely,
Arijit Basu
[protected]@rediffmail.com
[protected]


Copy to: [protected]@whirlpoolindia.com

Dear sir,

I have purchased Whirpool washing machine on[protected] at Visakhapatnam. The name of the shop where I have purchased is GALAXY located at 47-10-6,Near Diamond Park, Dwaraka nagar, Visakhapatnam-530026.
For the last FOUR months the machine got problem FOUR times and all the FOUR time we called several times to your customer care. And after great follow up every time your customer care people came and attended the same. And again today the machine got the problem and not working.
Since the Machine is under warranty for TWO years and it is getting repeatedly break down, your hereby requested to replace the machine.
The Machine purchase on the name of my spouse : Mrs. P Sakuntala.
Receipt No: GXD-1980 dated[protected].
Model number: SENSATION ELITE 10123.
SL No: IND[protected]

Request to do the needful at the earliest.

ADDRESS
Mrs. P. Sakuntala,
Flat No:215, Saidharani Castle,
Opposite to Gopalapatnam police Station,
Visakhapatnam.

Mobile Number ;[protected].


Thanking you,


P. CHAKRADHARA RAO.
(Mobile no:[protected])

One day (On 30th March) I got SMS From India Today Book Club.

"FREE gifts wrth Rs 9194 with Whirlpool Magicook 25 litre microwave with convection and grill. Buy at Rs 6499 only. 7 preset menus. Auto defrosts by weight and time, 10 variable cooking power levels and a child safety lock. Fr more details SMS FCAD to 52424.TnC apply"

I MADE SMS REPLY "FCAD"

Few days back (April 14, 2010), I got phone call from India Today Book Club for SMS replied by me.

I have made order on PHONE CALL Received to me on 14th April

After Long waiting about 45days, I got a Parcel from ITBC, I am wonder to see the Item received to me. This is not as per order. In place of Whirlpool Magicook 25 litre microwave with convection and grill, I am supplied Whirlpool Magicook 25 litre microwave grill - Not convection, @ Rs. 3000/- low cost model than specified model. further, there is a reabock watch on the name of 'FREE gifts wrth Rs 9194' supplied with the same.

I have requested to replace the same. I am not accepting the item supplied to me. This is disappointed matter for customer, if ITBC is not supplying item as per commitment made to customer. At the time of order, I have specially clarified with your representative to check that, I will be supplied Convection and Grill - Not Grill.

The matter is required attention for the public.

Three communication made and reminder to solve the matter with ITBC is was not responded by ITBC Custormer Care.

At last, Yesterday, After Forth Reminder, I got phone call from India Today, that, We haven't this model as specified by SMS on sale. Please be satisfied with GRILL, and enjoy our product.

The request to provide the same model, as describe during the order, otherwise refund is still not consider by ITBC.


Email Communication made to ITBC as under (Jun 10, 2010):

Forth Reminder: Please respond my email dated May 30, 2010

Till today, the item is not unpacked by me, awaiting your response.
If you can understand the passion of Customer and value your customer as mention you you'
"We value our customer and trust that you enjoy our products.Your valuable association with India Today Book Club is prestigious for us.Assure you of our best possible services always"

On Sun, 30 May 2010 12:59:36 +0530 wrote

Dear Sir/Ma'am

I have made order on PHONE CALL Received to me against SMS recieved to me on 14th April. SMS REPLY "FCAD"

"FREE gifts wrth Rs 9194 with Whirlpool Magicook 25 litre microwave with convection and grill. Buy at Rs 6499 only. 7 preset menus. Auto defrosts by weight and time, 10 variable cooking power levels and a child safety lock. Fr more details SMS FCAD to 52424.TnC apply"

I am wonder to see the Item received to me. This is not as per order. In place of Whirlpool Magicook 25 litre microwave with convection and grill, I am supplied Whirlpool Magicook 25 litre microwave grill.

Please do needful to replace the same. I am not accepting the item supplied to me. This is disappointed matter for customer, if ITBC is not supplying item as per commitment made to customer. At the time of order, I have specially clarified with your representative to check that, I will be supplied Convection and Grill - Not Grill.

The matter is required your attention.