Whirlpool India Complaints & Reviews

I have a whirpool refrigator - Genius 180 liters and having 5 years warranty. In last March, its freezer damaged and serviced through the authorised service centre. They changed the freezer and compressor. After the service, I noticed that the provided freezer unit is smaller around 1 inch than the older one and the defrosted water collection tray also not suitable to the new compressor. The tray provided now can be maintaind by only a technician. Due to this, I could not use the previous ice cube tray with the new one. Moreover the compressor Lot of communications was did between the customer cell and even to the corporate office. Finally as usual the company informed me that there is aclause in the brochure that " whirlpool has the right to change the specifications of any acessories at any time. Finally I got the reply from the customer care incharge that She has no time to talk on my issues. I have few questions /comments on this and wish to share you nall.
1. The company has to ensure right accessories even to the period of 5 years. Otherwise if the machine will have any complaint after 4 years and if there is no propoer acessories are not available, the customer will be in a trap.
2. If the customer care service is not at all consider the customer, what to do?

The best way to avoid such products from our buying list and for every product, we have to cross question them maximum... because ther is nom value for a customer.

Dear sir,

I bought a whirlpool split AC(1 ton) last week 17th May 2010. I have a complaint (complaint no: 680 / 47837 ) regarding less cooling effect , engineer visit at my house and found there was gas leakage and need to be refilled, also he assured that engineer will be coming the same day for refilling but no one turned so far, I have registered the complaint on 22nd May. Its been 3 days and I have made several calls to customer care but problem still not rectified and I have no clue when my problem will be solved.

This has caused a lot of inconvenience as they always tell like engineer will visit within 24 hour. So I stay at home leaving other important works waiting for engineer but no one comes, at the end of day again I made call that they respond with same comment.

Due to this very unethical service and poor customer care, I feel like never buying a whirlpool product in future and recommend to others not to buy whirlpool product. But I also want that to save other customers from such inconvenience, some steps should be taken to improve the services and if possible I am ready to file a case in consumer court also.

Please look into this issue.

My contact no : [protected],

To,
The Manager,
Whirlpool

I bought brand new whirlpool refrigerator (Classic 250 Litre model) from KALINGA SALES branch BHAGALPUR Bihar on dated 16 April 2010 at 5 pm and was conveyed that the product is being checked by our staff , we shall deliver it within half an hour. Again at 8pm I came to the showroom .at that time they told us we had delivered it at 5.30 Pm. within few minutes it shall be at your home.I returned back to my house and hired a labour to receive it and set it on the first floor. But the product was not delivered that day.
Next day i could not attained my duty because no body was present in my house to collect it and finally it was delivered on 17th of April 2010 at 11.55 AM.and was installed at 3 PM .
From the day one of delivery, the lower door of this refrigerator was opening more than 180 degree with a sound while opening and closing the door. I complained to KALINGA SALES with this problem he advised to contact service center of whirlpool. We explaned the problems to the service center and he assured me we will sent you the technician very soon . Next day on 16th the technician came and oiled the lower door but the problem remains unsolved.. Again I complained the whirlpool customer care another day another technician came to solve it but next day also the result was same he told me that it manufacturing defect.
Then I contact the show room KALINGA SALES and i told to replace it by new ones. his behavior was very much unpleasant. He stated " Isi tarah hum sab kabari rakhte rahainge to ho gaie meri dukandari " it means what i bought was kabari. Think over it, who will by your kabari by paying for brand new.
Again i contact manager whirlpool service center. he again assured to solve my problem . Next day an engineer /technician attended it. he solved it by oiling it . we were happy that the problem was solved. just after 10 or 20 minutes the problem started. again i called Md. shahid he told me i will attain you another day. now we had observed the scratch damaged by opening and closing the door. Again I talked to your manger he told me we are trying to solve it but finally you have to talk to the manager show room KALINGA SALES, he can only do any thing nothing is in my hand.

Basically they all know very well this is defective piece and he had preplanned to transfer it to the customer and they did.

After observing all the episode it can be concluded with the fact that it is manufacturing defects you should replace your refrigerator.

Finally I again request to Manager KALINGA SALES, Bhagalpur, as well Whirlpool service center to replace this defective piece of refrigerator but they rudely told us not to replace it at any cost.


Dr. Prem N Ranjan
Poddar Toli Lane
Naya Bazar, Bhagalpur
Bihar, 812001

Customer
KALINGA SALES
Bhagalpur
Dated 16th May 2010

I have double door refrigerator of Whilrpool. Water leakage problem started in 2009 and after I made several complaints.

They charged service charge, that is valid for one month. During one month they visit 2 times and didn;t rectified. Again they charge , still they do not rectify the problem. I lodged several complaints regarding this, this year they changed some parts sensor, after changing the sensor again with 2 days problem recurred and no body is willing to rectify the problem.

TO WHOM I SHOULD CONTACT.

I am really fade up with so called world known company Whirlpool.

I have also one Front Door automatic washing machine, I faced post sales problem with that product also. Thanks god some how Its working good now.


Please help me.


With Reagrds
Deewakar Kumar

Whirlpool has outsourced the AMC work to another company "Western Refrigeration Co" based out of Noida.

The whirlpool Split AC at my home was not properly cooling last month. In this regard I had lodged a complaint with Whirlpool Customer care and they send a engineer to fill the gas (20th April 2010). Once again the AC started showing cooling problem in the first week of May 2010.

In the meantime my AMC got expired on 3rd May 2010. I called up the Whirlpool Customer Care to renew the AMC and specifically asked to send the engineer only on Saturday or Sunday as on all other days I am busy in Office from 9 am till 10 Pm. Everytime the engineer used to call me on Weekdays and no one turned up on weekends.

Service request no : GB[protected] dated 7th May 2010.

I also kept calling Mr Amit (engineer who filled the gas) but he didn't responded to my call.

Meantime i went for holiday to my hometown. I again lodged a complain on 18th May (GB [protected]) for renewal of AMC. On Saturday (22nd May) I had to call up 4 to 5 times to whirlpool Customer care to ensure they send the engineer on Saturday. I also called several times to Western Refrigeration Co. to send the engineer when I came to know they will do the AMC.

When the engineer came and inspect the AC he said the nuts for the outer unit is not properly tighten and as a result gas has leaked which is impacting the cooling. I called up the Western Refrigeration Co to update on the issue. Initially, they declined to help me but after oral fight they agreed to send engineer on Sunday to refill the gas.

On Sunday the engineer refilled the gas and cleaned the net. For 10-15 minutes the AC worked fine but then again the problem resurfaced. I called up Mr Anurag in Wetern Refrigeration Co and he said he will get it fixed. Then I received a call from Mr Sunny from the same company and he told me that this could be because your compressor has tripped, shut the AC for 1 to 2 hours and then restart and it will work fine.

When I asked will he send the engineer if it does not work fine after 1 hour, he said then we will send engineer tomorrow (Monday), when I said I will not available between Monday to Friday he said let see what can be done.

At first I don't understand why they keep such an inexperienced engineers who can't fix issue. Do this foreign MNCs take Indian customer for grant as we do not have powerful consumer forum to take on them.

After spending 30K on AC and 2200/- annually on AMC i am having sleepless night.....

Hope this complain will have some impact on them.

To,
Complaint Department,


1. No service
(complaint logged on 08-May-10 but service not yet resolved till 20-May-10- Complaint No.-RP[protected])

2. Service centers executives are forcing us to buy the inverters against the AC repair, or else they will not repair the AC.

3. Customer care numbers are making the call hold for 1 min and above.

Kindly help in resolving the issue.

Regards,
T.V.Ravi Kumar
Raipur-Chattisgarh
[protected]

I have purchased one Whirlpool Washing Machine, ABM 501, Professional ,5.0 kg (Front Loading) on 09/05/09 @Rs.16000/-+ Extra cost for Cover,Trolley,Iron Filter. But, it is out of order since 1st April,10.The axle & the drum are either to be repaired or replaced. I have sent feedback,e-mails to their 'help desk' but there is no reply by mail. However, they are only informing me over telephone that there are no spares & the subject model is no longer available/obsolete. In lieu of that, they are telephonically offering me one completely different Model(White Magic123 650 h,Top Loading) without any extra cost. Butt, when inquired from the local shop,it has been found that the Market Price of the same at present is Rs.14,300/- only which is much less than the original purchase price! Notwithstanding, I have repeatedly asked them to send me a letter indicating their 'terms & conditions' for their intended replacement. It is not understood why they are not sending me a written reply to my mails so that the deal is transparent & I might give my decision properly keeping records in black & white? Due to this dilly dallying attitude from a renowned world famous manufacturer, my house hold works are suffering a lot causing great labour & mental agony to all members of my family..

Hello Every Body,

This is Anil Kumar Vemuri working as Sr.Consultant in an American Based Company , Mob# [protected] .

I'm lodgeing this complaint with bitter experience i had with TMC Dilsuknagar. I booked a Whirlpool 1.5 ton 3 star A/C on 12/05/2010 , Invoice# DS/1011/PI-830. The piece was deliverd to me on 14th May 2010 but to my surprize the box is has no Tag but packed with a packing plaster on it. On 15th May 2010 when the service persons came to my home and opened the box we found the piece already a used piece with oil leakages every where in side the box ,torn out rubbers and the small cover with in the box which had the user manual and the remote was already torn and cleaverly sticked up with the plaster again on it.

When i called up the TMC dilsuknagar store manager MR.Namneet [protected] who initially argued with me that they donot deliver the already used defective piece to customer but once i went to store and brought home one of the guy from TMC Dilsuknagar to check the same he confirmed that the piece is already used and is a defective piece.

Some how after speaking to one of the Sr.Manager MR.Raju [protected] ,who convinced me that he is going to deliver another piece but my family members where not at all ready to buy any products from TMC but where insisting to get the money back.

I called up Mr . Namneet and informed and finally informed him that i would prefer to get the money back .

*** This is inform all the reader that please be aware to this sought of already used defective pieces with are again circulated to other customers.****

I have also taken the photo graphs of the defective already used piece to be on safe side .

Regards
Anil Vemuri
+91 [protected]

Hi,
I had purchased refrigerator model no.11345 serial no.INA[protected] ON 23.10.08 in the reciept of Mr.Laxman Matani. Srishti Appt flat no.403.Parvati Bagla Road Kanpur.I called the sevice centre on 9th of september 2009 complaining there is no cooling in the rerigerator.They sent a engineer who said that gas was not proper supplied and this problem occurs in this double door refrigerators.It would b taken to the service centre.The single rickshaw man came to pick the fridge to which i refused to give from 4th floor.Some casualty happaned in our family and we could not look after to it.Then again i called the service centre again but could not get the numbers.sudenly i got the number now so again i complaied the same problem engineer came and said the fan is not working gas supply is proper.Now see both engineers opinion.Now kindly guide me and tell me please when this could be solved that too within warranty period you can say.Now its upto you that how you do it otherwise our old GODREJ fridge is still working in better condition thats why we did not feel SO MUCH PROBLEM IN THIS SUMMER SEASON.So kindly we seek your coperation as sooner as possible.thanking you.

We had purchased Whirlpool Refrigerator in the year 2006. We also have AMC with Whirlpool Authorised Service Partner, M/s. GRK Enterprises till Jan, 2011.

In the month of April, 2010 the handle of the Refrigerator broke. We lodged a complaint with M/s. GRK Enterprises(MB [protected]). However till date no one has responded or attended the complaint even after calling them numerous times. Presently the representatives of M/s. GRK Enterprises disconnect the phone on hearing the complaint.

There is a total failure on part of M/s. GRK Enterprises in handling the Complaint and the services rendered by the Authorised Service Partner of Whirlpool is not as what was promised.

We request you to kindly look in to the matter.

On 6th May 2010 I have purchase one whirlpool refrigerator 180 ltr from Saravana Store ,T.Nagar. They are delivered the goods same day at 11:50PM. When they delivered the door was broken. I have inform immediately to them. After 2 days Whirpool engineer came and tell me to contact Saravana Store, I was inform them also, but still now they are not change parts or replace the refrigerator. Request to you please look in to the matter and take action ASAP.
Pankaj Dey
[protected]

I have purchased one Whirlpool refrigerator from M/S Soundarya Digital Mall, Visakhapatnam vide voucher No SDM 454 dated[protected]bill No. 007302). The dealer has raised a bill for a 300 Ltrs fridge and also endorsed on its back side that a 300 Ltrs fridge is delivered but actually he has delivered a 280 Ltrs fridge only.

On the fourth day after its installation the fridge has developed a problem and I have lodged a complaint with the call center on[protected] with complaint No 12078. Till to date the problem remains unsolved.

At the time of purchase there is an offer of two Reebok watches along with the purchase of the fridge but till to date they are not delivered to me.

M Rajaratnam
GF 8, Nagamalli apartments
Dandubazar road,
Visakhapatnam 530 002
Mobile: [protected]

Very poor performance on the part of whirlpool side ( on after sales services part ) and I recommended as there is no need for customer care center as there people only passing the time and making befool to the customer.

I bought a whirlpool maxigerator 310 ltr fridge Sr. No. 12069 on dated[protected], bill no 5085 at a cost of Rs. 14800/= from M/s Asoka Trading Co, Shop no. 46-47. Sector-16 market, Faridabad-121002 (Haryana). ( TIN No. [protected] dated[protected]
On dated 9th April 2010 during cleaning of my house, I notice that there is heavy rusting on back side of the fridge body (at the joint near water collateral bucket) in the lower part of the fridge.
A complaint was registerd at Ashoka Ttrading co on 10th April.
Whirlpool sent me a SMS giving Service no HR-[protected] with one satisfaction code on 10th April at 19.57 HRS ON THE VERY SAME DAY.
Next day one service engineer Sh R. K. Yadav, of the whirlpool, attended the complaint at my residence and told me that there is a leakage / Busted in the defrost pipe line which carry water from inner tray to outside defrosted water collateral bucket and due to this water comes down along with lining of the fridge and causing the rusting.
Service Engineer also told me that he will mention all these are internal manufacturing defect in his report and replacement of the fridge will be recommended by him ( as this was a manufacturing defect so didn’t charge me anything ) and whirlpool will get in touch with me very shortly.
But till date 12th April, 2010 when I got no response from the whirlpool, I contacted at customer care center. From there I was given a local customer care representative’s name Ms. Tamnna and to contact her at land line no[protected]. Here Ms. TAMANNA told me that the Service Engineer from GURGAON will visit my house in the morning of 16th April, 2010.
Till 14.26 HRS when I got no response from whirlpool, I again spoke to customer care center, call was attended by Mr. Yogesh and then Mr. Taj and I was again given a Service No. HR-[protected] WITH A NEW SATISFACTION CODE. And also assured that service engineer will contact me within two hours. After two hours at 16.10 hrs, I again contacted to customer care center and call was attended by Mr. Manjeet. After talking 15 minutes he assured me that some person from whirlpool side will contact with me within half an hour, and he told me that there is a note written in my complaint that it is a case of Manufacturing defect. But no response has been received from whirlpool side.
At 17.00 hrs I again contacted customer care center and this time call attendant was Mr Mannu. After this and that he once again assuring me to wait for another half an hour, but after my regular request, he was ready to give me the cell no. [protected] of Mr. Parkashji ( AREA MANAGER )
Sh Parkashji was contacted at about 17.45 hrs on the very same day i.e. 16th April, 2010 and he assured me to visit himself with an Engineer at my residence on 17th April, 2010 at any time.
But after waiting upto 16.55 hrs. on 17th April, 2010, after a regular calling on 27 times on Mr. Parkashji’s cell no. he attended the call and once again he assured me that the service engineer will visit my residence along with camera to take the photograph of the rusted portion as this is a case of manufacturing defect and will replacement of fridge will be done.
Upto 19.00 hrs dated 17th April, 2010, once again there is no response from Mr. Parkashji or from Service Engineer.
At last Sh Parkashji visited my residence along with a Service Engineer Sh. Gulfam ( I think so ) and once again told me that this is a manufacturing defect and the FACTORY PEOPLE will give their opinion and after that the matter could be solved. And factory people will visit my house very soon. ( Once again, as this was a manufacturing defect so he didn’t charge me anything ) But till date i.e. on dated 01st May, 2010, no response has been received from the whirlpool side.
Today i.e. on 01st May, 2010 after calling 27 times at 12.30 Hrs., on the cell of Sh. Parkashji, Sh. Parkashji told me that I am ( Shekhar Soni ) very eager to solve the case and try to contact again and again on parkashji’s cell. And once again he told me that he is managing the things right and try his best for the visit of the factory people at earliest possible but till 18.00 Hrs there are no response from Sh. Parkashji.
See “THIS IS THE PERFORMANCE OF THE AFTER SALE SERVICE DEPARTMENT” and
at the same time I think there are no use of Customer care center, as they are also not well trained to reply / satisfy the customer. See today i.e. 1st May, 2010, when I try to contact the customer care center, call was attended by Mr. Rishabh and he once again allotted me, one more new complaint No. HR-[protected] and this time without satisfaction code.
MOREEVER nobody is ready to give the contact nos. of senior officer for further complaint or clarifications. By some or any how I got the Cell No. [protected] of Sh. Deepak ji. I tried my best to contact him at 18.00 hrs on 1st May, 2010 but he didn’t attend the call.
Then I try on internet, to get the address and contact nos of whirlpool office and Sr. officers. So that I could get in touch with Sr. officers to solve my problems. And I got the address of Whirlpool Corporate office at Gurgaon with landline no. on 1st may, 2010 a 22.00 hrs. and try to contact there on 2nd may, 2010 ( as on 2nd may it is SUNDAY )
I think such a big organization, “WHIRLPOOL”, don’t want to solve the problem, and as the whirlpool is having a team of REPUTED BIG-BIG PAID LAWYERS, who are competent and trained to demoralize the customer, hook or crook, if the customer tries to go to the CONSUMER COURT, and at last the customer will leave the matter unsolved, and thus this is the win of whirlpool/ lawyers and they solve the case.
THIS is a very shame full on the part of whirlpool and thus whirlpool could pay much and more from the cost of the product to lawyers but cannot satisfy their customer.
IN THE END before to enter in “the game of fight” in CONSUMER COURT,
“I WOULD LIKE TO ASK, IS THERE SOME BODY IN THE WHIRLPOOL WHO IS HAVING TIME TO listen me and to SOLVE MY PROBLEM and let me know what the problem is?. And why the customer care people are making delay in the case. If possible give me the contact nos. of any Sr. Officers so that at least I could talk and show my dishearted thoughts.
In between these days two three days Mr. Anurag rang me, and some body Mr Chouhan, so called engineer from co. visit my house and told me that all refrigerator of whirlpool having this type of rusting as there is very low temperature in this pipe and moisture on this pipe usually comes down along with the back wall of the fridge or free falls directly from pipe drop by drop from outlet o[censored]pper tray in the bucket placed at the bottom of the fridge. Mr. Chouhan ask me if I want he can send someone to pant the body.
I may be advise if this is the performance of “THE WHIRLPOOL” AND THIS IS THE REMEADY.

HOPE SOME BODY WILL at least CONTACT ME, may or may not be, to solve the problem.

IN the literature of the whirlpool I read that

Customer Excellence: Excelling the customer expectation from the company, its brands, products and services are a three-step process. The three steps are: Know a customer, Be a customer, Serve a customer.
AND
We show empathy for customers and seek to resolve their problems by creating consistent customer touch-points, with our endeavor always being to provide unique solutions for the customer. IS THIS TRUE ?

Shekhar Soni ( Customer )
A-406, Rail Vihar, Sector – 45, Faridabad-121010, ( Mobile No. 011-[protected] )
Dated 6TH. May, 2010.

this is for your information that there service center in NOIDA is useless, insufficient and incompetent in many ways. they have NO POLICY for customer information. i gave a complaint on 28th April 2010 for my refrigerator, one technician came said gas problem, gas person came and said he can not locate problem, it has to go to workshop. it will take 24 hours we will rectify and return it. till date many call to their call center and many calls to service center i have no clue where my refrigerator is and it has been rectified or not. above these people have no way of talking. i have 3 yr old duaghter and she is at home and in this summer i can not keep milk, fruits or any eatable for her except junk food like chips or buiscuit. BECAUSE OF THEIR COMPANY MY FAMILY HAS GONE UNDER LOT OF PAIN AND HUMILIATION. THIS IS BIG INSULT TO THE COMPANY NAME. I HOPE THIS REACHES THE HIGHEST AUTHORITY. BUT I[censored] PROMISE SERVICE KINDLY SHOW AND TRAIN UR STAFF ABOUT THOSE QUALITY AND RIGHT OF INFORMATION.
IN END I AM REQUESTING THAT REPLACE MY REFRIGERATOR AS SOON AS POSSIBLE OR RETURN MY MONEY BACK. THIS IS HAPPENING FROM PAST 2 YEARS WITH ME AND I HAVE PAID THOUSANDS ALREADY TO RECTIFY YOUR DEFECTIVE PIECE.

Sir

I had purchased a 450 litres Dlx(Professional) refigerator ( Model No. 11809)from Home Care Whirlpool factory outlet at 111,sector -4 Vaishali in Ghaziabad on 27 Feb 2010 on name of Mr Rakesh Goel. Thereafter new refrigerator was sent to Panipat to my brother . When engineer from Whirlpool customer care came to install the refrigerator ,he found that heat metal plate was missing ,since the cooling coils at the rear were getting covered with ice and top section of the refrigerator was not getting cooled .The complaint no. is HR[protected] . The customer care at panipat , even at Ghaziabad and Faridabad were approached and Mr Ghansham the owner of the Home care at Ghaziabad promised to send the spare part as early as possible ,but nothing has happened .Even we have told to pay for the item but the whirlpool customer care are unable to procure the abovesaid item .It is requested the matter may be looked into. I`m surprised that such a renowned company cannot send the spare even on payment , also that whether a check was carried out at the manufacturing unit for the serviceability of the refrigerator.Waiting for the quick response with email and required spare part .My contact mobile no [protected]. Thankyou

Whirlpool does not have a price list of spare-parts of various models of washing machine.They do not have spares inventory at the service center which is probably sub-contracted.Even during AMC, the company does not give prompt service. I am listing below one of the complaint in original.

To: [protected]@whirlpool.com


Hi,

I have been having a problem with my washing machine, and had booked a complaint in March (Complaint number LKO[protected]. Later I lodged another complaint since no one took care of the first one (Number LKO[protected]. Everytime I call up the call center, I am told that the part is not available and that they have no idea when it will come in. I have called up the engineer and he too says the same thing. I have a Home Care plan that was taken on 25th Nov 2008, and will expire soon. I am afraid that if the part comes after the plan expires, I will be asked to pay up.

The call center people dont even know where in Kanpur the service center is in. If they tell me the address maybe I can go and file a complaint.

This issue is getting on to my nerves, and if this time nothing is done, I will go to the Consumer Court.

Regards,

Pradeep Sharma
Ph: [protected]

I am also having problem in my Whirlpool washing machine and the charges told by the technicians is Rs 3800 or more, however he has taken 275/- as visiting charges.I fail to understand how Rs 3800 are required for a product costing only Rs 11000.The service personnel also does nor have a service rate list and spare parts list.

Sharad Khandelwal
3/59 Vikas Nagar
Lucknow 226022
Mobile [protected]

Dear sir,

In May 2009, we have bought a Whirlpool's Semi Automatic Washing Machine from M/s. Tirumala Music Centre, Malakpet, Hyderabad, Andhra Pradesh.

On 22.04.2010, we noticed that, water not getting drained out from Dryer Tub.

Likely, we have reported the problem to M/s. Tirumala Music Centre, Malakpet, Hyderabad on 22.04.2010 who have registered the complaint.

Subsequently, at 1.07 pm on 23.10.2010, have received an SMS from WOIL stating " " Thanks for registering with Whirlpool. Your Satisfaction Code is : 463 for SR Number HD[protected] to speak to us call on 60008558 or [protected] "

The said problem was attended by one Mr. Prabhu who has identified a Hair Band objecting the water flow from Drain Tub.

While using for the first occassion ( on 02.05.2010 ) post above rectification, we noticed, water getting seeped into Wash Tub ( when water selector was directed to Dryer Tub ).

When tried reaching Whirlpool's Toll Free number, a recorded message suggested to contact between 8 am to 8 pm on working days.

Likely on 03.05.2010, another complaint was registered vide following details

SR Number : HD[protected]

Problem Reported : Water Seeping into Wash Tub when water selector was directed to Dryier Tub

Reported To : [protected]

Date of Reporting : 03.05.2010

SMS Received at 6.45 pm stating " Thanks for registering with Whirlpool. Your Satisfaction Code is : 703 for SR Number HD[protected] to speak to us call on 60008558 or [protected] "

The said problem was attended on 04.05.2010 by one Mr. Reddy ( who visits without informing his time of visit - not provided his contact details even ) who informs my father in law that there is a manufacturing defect and hence the body needs to be replaced. No future course of action advised.


Having agonised by the way the call was attended by Mr. Reddy and Problem remaining unresolved, had lodged another complaint vide following details

SR Number : HD[protected]

Problem Reported : Water Seeping into Wash Tub when water was directed to Dryier Tub

Reported To : [protected]

Date of Reporting : 05.05.2010

SMS Received at 10.44 am stating " Thanks for registering with Whirlpool. Your Satisfaction Code is : 092 for SR Number HD[protected] to speak to us call on 60008558 or [protected] "

It is more than 52 hours ( at the time of sending this mail ) that, no one contacted us till this moment.


In view of all the above, would request you to depute your technician immediately and ensure that the problem is resolved.

Looking forward to your immediate and necessary action.

Regards

Madhusudhan. K
Mobile : [protected]

Sub: Complain Regarding Refrigerator out of Order Under Warranty Period.

Sir/Madam,

It is stated I purchased a Worlpool Fusion Refrigerator on 1st March 2009 from M/s. Razzle Dazzle Electronic, 15, Vigyan Vihar, Opp. HDFC Bank, Delhi – 110092 vide their Receipt No. 73 Bill No. 3635.

The same refrigerator became out of order in April after expiry of comprehensive Warranty. But your company keep relationship for life with the 5 (1+4) year Warranty. I registered a complained with your Service Call Centre on 24.04.2010 vide complain Registration No. SR: DL[protected]. Service Engineer visited on 25.4.2010 and told that Core Board will be changed on 28.04.2010. But my refrigerator is not repaired so far.

I enquired several times from your Service Call Centre regarding the same, but I receive only falls assurance that my refrigerator will be repaired shortly. Every time they told me that part is not available in service centre, as and when part will be available the same will be repaired.

Here, I would like to know if you are not suppose to provide post sale service then why promise for the same for 5 years warranty. It is requested, kindly look in to the matter for repairing my refrigerator at the earliest. Otherwise you advise what I have to do in this hot summer season.

Kindly acknowledge the receipt.
Yours faithfully,
Date: 6th May, 2010

(K. C. SINGH)
B-46/UG-2, DILSHAD COLONY
DELHI – 110095
Mob. [protected]

I paid an advance of Rs 19890/- on 19th April 2010 vide Bill no -T24/22478 for a Whirlpool 1 Ton Split AC.I was assured that it would be delivered within a week.But I am still awaiting the delivery. I called up the shop at JL Nehru Road Kolkata . I have registered a complaint ( no. 53767 dated 1st May 2010). Inspite of all that the product has not reached me yet If at all there was any likelihood of delay , i should have been informed about this at the time of purchase.Same was not done. I feel cheated and harrased.I have a gut feeling that there is an absence of any mechanism which deals with Customer inconveniences.Future retail is a big organisation. In this time of cut throat competetion, for its survival its essential they must look into Customer related problems.

I request you to take action against all those who are responsible of all the hardships i have faced till now OR Make arrangemnts for the refund of the amount with interest to me after cancellation of the order placed by me.

Sunil Kumar Singh
D29 Sanghati Pally
Garden Reach
Kolkata-24
Mob: [protected]

I am RAHUL BUDHWANI from ULHASNAGAR. I brought a whirlpool refrigerator bearing model no. FF450 & serial no. 4103297 dt.2nd jan,2005. But, now the fridge is not working.As i have communicate with your distributor but the distributor doesn't give any response. I am not satisfied with your service. Now i think i will not purchase any product of your company. Please address my complail & give your favourable reply.
FROM
RAHUL - [protected]