Whirlpool India Complaints & Reviews

Whirlpool does not have a price list of spare-parts of various models of washing machine.They do not have spares inventory at the service center which is probably sub-contracted.Even during AMC, the company does not give prompt service. I am listing below one of the complaint in original.

To: [protected]@whirlpool.com


Hi,

I have been having a problem with my washing machine, and had booked a complaint in March (Complaint number LKO[protected]. Later I lodged another complaint since no one took care of the first one (Number LKO[protected]. Everytime I call up the call center, I am told that the part is not available and that they have no idea when it will come in. I have called up the engineer and he too says the same thing. I have a Home Care plan that was taken on 25th Nov 2008, and will expire soon. I am afraid that if the part comes after the plan expires, I will be asked to pay up.

The call center people dont even know where in Kanpur the service center is in. If they tell me the address maybe I can go and file a complaint.

This issue is getting on to my nerves, and if this time nothing is done, I will go to the Consumer Court.

Regards,

Pradeep Sharma
Ph: [protected]

I am also having problem in my Whirlpool washing machine and the charges told by the technicians is Rs 3800 or more, however he has taken 275/- as visiting charges.I fail to understand how Rs 3800 are required for a product costing only Rs 11000.The service personnel also does nor have a service rate list and spare parts list.

Sharad Khandelwal
3/59 Vikas Nagar
Lucknow 226022
Mobile [protected]

Dear sir,

In May 2009, we have bought a Whirlpool's Semi Automatic Washing Machine from M/s. Tirumala Music Centre, Malakpet, Hyderabad, Andhra Pradesh.

On 22.04.2010, we noticed that, water not getting drained out from Dryer Tub.

Likely, we have reported the problem to M/s. Tirumala Music Centre, Malakpet, Hyderabad on 22.04.2010 who have registered the complaint.

Subsequently, at 1.07 pm on 23.10.2010, have received an SMS from WOIL stating " " Thanks for registering with Whirlpool. Your Satisfaction Code is : 463 for SR Number HD[protected] to speak to us call on 60008558 or [protected] "

The said problem was attended by one Mr. Prabhu who has identified a Hair Band objecting the water flow from Drain Tub.

While using for the first occassion ( on 02.05.2010 ) post above rectification, we noticed, water getting seeped into Wash Tub ( when water selector was directed to Dryer Tub ).

When tried reaching Whirlpool's Toll Free number, a recorded message suggested to contact between 8 am to 8 pm on working days.

Likely on 03.05.2010, another complaint was registered vide following details

SR Number : HD[protected]

Problem Reported : Water Seeping into Wash Tub when water selector was directed to Dryier Tub

Reported To : [protected]

Date of Reporting : 03.05.2010

SMS Received at 6.45 pm stating " Thanks for registering with Whirlpool. Your Satisfaction Code is : 703 for SR Number HD[protected] to speak to us call on 60008558 or [protected] "

The said problem was attended on 04.05.2010 by one Mr. Reddy ( who visits without informing his time of visit - not provided his contact details even ) who informs my father in law that there is a manufacturing defect and hence the body needs to be replaced. No future course of action advised.


Having agonised by the way the call was attended by Mr. Reddy and Problem remaining unresolved, had lodged another complaint vide following details

SR Number : HD[protected]

Problem Reported : Water Seeping into Wash Tub when water was directed to Dryier Tub

Reported To : [protected]

Date of Reporting : 05.05.2010

SMS Received at 10.44 am stating " Thanks for registering with Whirlpool. Your Satisfaction Code is : 092 for SR Number HD[protected] to speak to us call on 60008558 or [protected] "

It is more than 52 hours ( at the time of sending this mail ) that, no one contacted us till this moment.


In view of all the above, would request you to depute your technician immediately and ensure that the problem is resolved.

Looking forward to your immediate and necessary action.

Regards

Madhusudhan. K
Mobile : [protected]

Sub: Complain Regarding Refrigerator out of Order Under Warranty Period.

Sir/Madam,

It is stated I purchased a Worlpool Fusion Refrigerator on 1st March 2009 from M/s. Razzle Dazzle Electronic, 15, Vigyan Vihar, Opp. HDFC Bank, Delhi – 110092 vide their Receipt No. 73 Bill No. 3635.

The same refrigerator became out of order in April after expiry of comprehensive Warranty. But your company keep relationship for life with the 5 (1+4) year Warranty. I registered a complained with your Service Call Centre on 24.04.2010 vide complain Registration No. SR: DL[protected]. Service Engineer visited on 25.4.2010 and told that Core Board will be changed on 28.04.2010. But my refrigerator is not repaired so far.

I enquired several times from your Service Call Centre regarding the same, but I receive only falls assurance that my refrigerator will be repaired shortly. Every time they told me that part is not available in service centre, as and when part will be available the same will be repaired.

Here, I would like to know if you are not suppose to provide post sale service then why promise for the same for 5 years warranty. It is requested, kindly look in to the matter for repairing my refrigerator at the earliest. Otherwise you advise what I have to do in this hot summer season.

Kindly acknowledge the receipt.
Yours faithfully,
Date: 6th May, 2010

(K. C. SINGH)
B-46/UG-2, DILSHAD COLONY
DELHI – 110095
Mob. [protected]

I paid an advance of Rs 19890/- on 19th April 2010 vide Bill no -T24/22478 for a Whirlpool 1 Ton Split AC.I was assured that it would be delivered within a week.But I am still awaiting the delivery. I called up the shop at JL Nehru Road Kolkata . I have registered a complaint ( no. 53767 dated 1st May 2010). Inspite of all that the product has not reached me yet If at all there was any likelihood of delay , i should have been informed about this at the time of purchase.Same was not done. I feel cheated and harrased.I have a gut feeling that there is an absence of any mechanism which deals with Customer inconveniences.Future retail is a big organisation. In this time of cut throat competetion, for its survival its essential they must look into Customer related problems.

I request you to take action against all those who are responsible of all the hardships i have faced till now OR Make arrangemnts for the refund of the amount with interest to me after cancellation of the order placed by me.

Sunil Kumar Singh
D29 Sanghati Pally
Garden Reach
Kolkata-24
Mob: [protected]

I am RAHUL BUDHWANI from ULHASNAGAR. I brought a whirlpool refrigerator bearing model no. FF450 & serial no. 4103297 dt.2nd jan,2005. But, now the fridge is not working.As i have communicate with your distributor but the distributor doesn't give any response. I am not satisfied with your service. Now i think i will not purchase any product of your company. Please address my complail & give your favourable reply.
FROM
RAHUL - [protected]

Whirlpool service center are very careless and not intrested at all to solve the problem of their product also they don't bother about urgency of the service , i registered my complain (AH[protected] ) regarding problem in compressor in our whirlpool refrigerator in last month , till date service level is not satisfactory even the persons are not able to find the real problem and availability of the person for the service is also big headache which involved rigourous follow up through the call ( Sometimes we have to visit personally at service centres ) and now they are telling story to take refrigerator at workshop for 2 days to repair , ultimately we are fed up and feel that we made very wrong decision that we bought whirlpool refrigerator.

To,
THE M.D
WHIRLPOOL OF INDIA LIMITED.
Re. very bad misbehaviour and delay in attending to a complaint.

Dear Sir ,
I purchase a 'WHIRLPOOL REFRIGERATOR' 220 Lt ON[protected]
Model No- 11902 From M/s SRI TRADERS , Sakchi, Jamshedpur,jharkhand.
it has following defect, The door is dented.
I, Therefore, requestted MR.SOM RAJ MOB NO -[protected]
Whirlpool employee but he also did till now has not turned up to attend to the
complain and his behaviour is till now very very BAD JUST LIKE A ...........
THERE AFTER I CALL MR.ABHISHEK Mob No -[protected], he give me one
wrong phone number.
First time I call this phone number[protected] and
collect Mr.Abhishek and Mr.Somraj's mobile number,
I have registeres a complaint in call centre . Third time I am making this
complaint but no resolution has been provided as yet.

Please look into the matter & resolve as soon as possible. Just Imaging, if
same situation will be with you...
I AM REALY HEART AT THE BEHAVIOUR OF WHIRLPOOL STAFF(tatanagar)
THANKING YOU,

H.K.BANERJEE

I have buy a refrigerator 15th of June 2008 from Great Eastern Appliances Pvt. Ltd.(290, G.T. Road, Kazipara More, Howrah - 711102).
Model of the fridge : Whriopool Mastermind 26 Elite
At the time of delivery there was a physical damage and they replaced it immediately. But the new one is not working properly at the time when they installed. I requested them for several time for replacement of the same but they did not entertained. It is near about 2 years and company's engineer suppose to come 7 to 8 times for rectification of the same, they rectified but the refrigerator making different different problem from time to time.
Lastly, I have lodge complaint in the end of Mar'10 regarding the cooling problem, which was in the initial phase. An Engineer came and told there was a major fault. They take it back to their ware house for repair on 10 th April,10 and today is 3rd of May'10 I did not got my refrigerator back as they telling there was a major fault. If rectification takes one month time then every body can imagine how much defective this refrigerator?
Please help.

Pradipta Sen
MIG-C-3/13, B/1, Drainage Canal Road, How-4
Mob: [protected]

Hi
I have bought your fully automatic washing machine (650H) but no body informed me that I will not get any service from whirlpool. I have bought machine in Jan 2010 and there on the problem start. I need to chase your Engineer and customer service guys for service. Your product is defected and when ever i have called in call centre they assign engineer and your engineer never comes on time and he always has some excuse, it seems that whirlpool is not at all focusing on their customer. All the engineers who have visited my place, has confirmed me about the draining defect.
You product and service both are not appropriate and i am not happy at all. I am also working in MNC in a senior position and i have used the almost all the brand but i have never faced such problems..

Kindly provide replacement of your product on priority and confirm the same.

Regards
Deepak Keshri
[protected]

Sir I purchased a washing machine of whirlpool fully automatic on 20.3.2010 from next India limited Sector 19 Faridbad. Sir, there is leakage in internal drainpipe, I have complaint for this so many times in Next India Ltd. and in Whirlpool, on complaint Tele. no. 60008558, but they are not responding. From Last one month they are replying that whenever the part will available than we shall change it.

Dear Sir,

We purchase one voltage stabiliser DURO MAX DX 1404 which was recommended by whirlpool service persons during the July or August' 2008.

Now it is not working and unfortunately we could not trace out purchase bill for stabliser.

Complaint registered and complaint no. is 69244 on 29.04.10
While registering complaint, I was told that the stabiliser will be replaced with new one...

We have purchased Whirlpool AC 'The Whirlpool Mastermind Aviator V 1 Ton ' from Home Town - Ishanya- Pune on 31st March 2010. At the time of purchase we have been told about Reebok Scheme .On paying 350/- We get gift vouchor of 3500/ of Reebok within one week .Its one month is over and no Gift voucher given to us .Kindly look on this and provide us what the scheme has been told us at the time of purchase .
Regards
Manjusha
#[protected]

We've bought an air conditioner- Whirpool mastermind aviator 5 star series- the purchase details of which are as follows:
Dealer Name - Jaiswal Brothers.
Location – Bhawanimandi (Raj.)

Pre Purchase Issues-
Following are the issues we faced with the dealer-
1. We informed the dealer of our choice on 20/3/2010 which happens to be Saturday and we were assured by him that our a/c will be installed on 22/3/2010 i.e. Monday, but he neither installed the unit nor he called and informed.
2. We then followed up with the dealer and were assured that the unit will come to him from company’s side on 25/3/2010 i.e. Thursday but the same also didn’t happen.
3. Again we are told that delay is due to wrong receipt of consignment from another dealer located in Jaipur to whom our dealer prima facie places the order. He has received all 3-star models instead of 5-star. He then assured us for coming Saturday.
4. Again we followed up (i.e. no response from his side till we followed up) and the process continued till the date of invoice.

Post purchase Issues:-
Following are the issues or problems we faced / facing post purchase of the air con:
1. The same very day on which the unit was installed i.e.06/04/2010 water started dripping from the indoor unit during night hours inside the room.
2. We’ve posted repeated complaints against the same and even made visits to the dealer’s shop which is some 25 miles from our place but some action was taken only after a good deal of time lag i.e. on 16/04/2010 and the person who showed up, instead of correcting the very problem we were facing compounded our problems by breaking one of the locks with which the unit is tied to frame holding it.
3. On 20/04/2010 the compressor or the outdoor unit ran out of the compressed gas and the indoor unit function as good as the fan mounted in the wall.
4. On 26/04/2010 the same person turned up who installed the a/c @ our place and told us that there is some leakage in the pipe or the valve that the gas has leaked but he didn’t get the gas refill and assured us that he’ll service the entire unit on Thursday which happens to be today but yet there is no clue of his arrival.

I OWN WHIRLPOOL FRONT LOADING WASHING MACHINE .THE MACHINE GAVE PROBLEM ABOUT SEVEN MONTHS BACK .THE TECHNICIAN CAME AND REPAIRED THE MACHNE AND CHANGED THE WATER INLET VALVE. HE ALSO SAID THAT THE VALVE HAS ONE YEAR WARRANTY AND WILL WORK FOR TWO YEARS PLUS. HOWEVER THE MACHINE HAS GONE BAD AGAIN THIS TIME SAME TECHNICIAN CAME AND TELLS THAT VALVE IS BAD.NOW HE IS SAYING THAT VALVE HAD ONLY 03 MONTHS WARRANTY SO YOU HAVE TO PAY AGAIN . ALSO THE VALVE WHICH HE GOT WTH HIMSELF IS UN PACKED LOOKS OLD AND REUSED.ON ENQUIRING HE TELLS COMPANY SUPPLIES IN THIS CONDITION ONLY. I THINK THIS WHIRLPOOL SERVICE CENTRE PEOPLE ARE CHEATING US .HOPE THE COMPANY WHICH HAS WORLDWIDE NAME WILL DO SOMETHING.

CDR VIKRAM SINGH
03 AKASH, NAVAL OFFCER FLATS ,SASSOON COMPLEX COLABA MUMBAI -400005
PHONE- [protected] MOB , [protected] RES

How irresponsible can a system be, Whirlpool customer care is the best example of that. At least you are best at something.

I called Whirlpool customer care number[protected] on April 19, 2010 in the morning before 10am and registered a complaint for attending to my Microwave oven of Whirlpool make. The call was courteous and efficient. In the call I was informed that since the oven is about 5 years old, the same is not within warranty and the visit charges for techniccians visit will be Rs. 395.00. I was informed that this charge is valid for month for any problems that may occur. I agreed to this charge. Immediately after the call I received an SMS giving me the complaint No as mentioned in the subject. I was told that within 2 hours the technician will call my phone number[protected]the number that I provided at the time of registering my complaint). This is where our problem started, and here we go:

1. Nobody called us ever since last 9 days from Whirlpool.

2. Technician named Vijay came on April 21 afternoon around 3pm. We informed him about the problem (exactly as we had explained 2 days back while registering the call). He looked at the oven, switched it on-off many time and concluded there was a diode that needed replacement. He informed that he is not carrying this diode with him and will come back tomorrow (April 22) and fix the problem. He informed that the cost of this diode is about Rs. 200. We agreed for this cost and he confirmed it will take a few minutes to solve this problem.

Since April 21 afternoon, we have note received any communication from anyone from Whirlpool about this complaint. I called Whirlpool customer care number[protected] many times to chack about the action and every time we received the reply that within 2 hours someone will call back.

On April 25, I then talked to Amit (who identified himself as senior engineer) who informed that he has escalated the complaint to the head-office and definitely within 2 hours someone will call back. Nobody has called yet.

I kept calling again and got same reposnse. On April 27, morning I again called 60008558 and when I asked to talk to someone senior, I was given the mobile number of Mr. Prakash Kumar, Area Manager for Faridabad ([protected]) was asked to talk to him directly. I asked them to connect me with with him on conference call but they said they cannot. I called this number and talked to Prakash and asked him the status of our complaint (gave him the complaint number). He was not aware of this problem. He asked me whether someone had visited us in last 9 days from Whirlpool. Obviously, he was not having any information about our complaint.

INteresting again: he also confirmed to me that he will ensure someone will call me in 2 hours. I insisted that I would like to talk to the engineer who had visited us and he gave me mobile number of his technician Praveen ([protected]) who as per him was responsible for this complaint. After my insisting I asked him to hold on the call until I get Praveen on conference. When we got Praveen on conference Praveen mentioned he was not aware of this case. Obviously there is no system existant with the Area Manager to know who is responsible for what.

Praksh then gave me another number of Vijay ([protected]) and when he came on line, I asked him why he did not come to repair the machine after he had promised to come back on April 22, he mentioned that the part was not available and he will ensure the problem is solved in next two days. The two hours and two days seems to be a standard slogan in Whirlpool customer care. I asked him why did he not call me to inform that he will take more time, he had no answer, but Prakash (being senior and presumably smarter or trying to be) instead of questioning his engineer for not doing his job well, came up with a beautiful excuse. He asked his technician how old was the machine and both of them concluded the oven was 12 years old. Accordingly, Prakash smartly informed me that we can repair the problem only if the part is available and he instructed his technician to check for the part and call me later to tell me that the part is not available. I asked Vijay to tell me the part number of the part that has to be replaced. He was not in a position to tell me. Obviously, because when he visited to check the oven on April 21 he did not make any notes, nor did he note the machine number etc. I can say this because he checked the oven in my presence.

I want this message to reach the head of customer support of Whirlpool India and I need a response immediately from someone of highest authority in your organization in India.

Is this the way you harass your customers. I will be initiating proceedings against Whirlpool in the Consumer Forum if this problemis not solved by April 28 morning and if I do not receive a response from Whirlpool India head on how you will ensure this kind of problem is not repeated again from hereafter with any other customer of Whirlpool.

We bought a 1.5 tonne Mastermind Aviator (Whirlpool) Air conditioner from Bajaj Electronics. MPM mall, Abids. While we went to buy actualy LG airconditioner, this model was recommended by the shop keeper and it is calimed to have more cooling capacity than LG in the same category. AC was delivered and installed within 2 days. But to the disappointment of my whole family, the cooling was not effective at all. You feel in AC room only when you stand right below the blower that to after one hour of running. Sometimes when the AC starts, it ejects hot air which I have not expereinced in any ac so far. When you operate the ac on energy save or in sleep mode, room becomes moisturous and you start sweating. Even after repeated compliants nothing has been done so far. I sunk my hard earned money in taking wrong decision to buy whirlpool.

Sir,We are final year residents of H.B.T.I hostel (Kanpur Uttar Pradesh). We had purchased a water purifier of whirlpool company from LEGEND ELECTRONICS, 26/41,THAPER HOUSE,BIRHANA ROAD,KANPUR, UTTAR PRADESH(PHONE NO [protected] on 9 feb 2010 for Rs 22000. But since its purchase this water purifier has not worked . We are complaining daily since then to the dealers and company regarding its repairing. But they are fooling us by saying that they will come today surely . This has been happening for 1 month now. We have given them endless call in order to seek their help but we have got only false assurances. We are hostel residents and the water quality of supply water is not good here. As a result many students have fallen ill due to infection caused by impure water .

Sir i want to u to take this matter seriously as these companies just manufacture defective goods and they are thus not eligible to be able to ply in the market. So there should strict inspections of goods of these companies by Bureau Of Indian Standards so that they are not able to fool the customers.

Sir Plz do something in this regard.

We have a whirlpool Fridge which had cooling problem. A complaint was registered on Apr 10. Today is Apr 26. First time they attended and suugested the gast to be filled. It was done and Rs 2300 was paid. Still we had the same problems. Technicians have come more than 5 times after that. Still we have the same issue. No one follows up to if the issue is solved. The customer care service is too bad. I strognly suggest not to go for Whirlpool products out of my own exeprience.

Sir,
This is in reference to my complain no. PT[protected] dated 16-Apr-2010 at Whilpool India Ltd.
I purchased Home Care Plan for the washing machine for maintenance contract on 28-Feb-2006.The details are

1. Plancode: 1023216 for 36 months from 24-Feb-08.

2. Appliance details

a. Serial No. INB[protected]

b. Model No. ******7101

c. Date of purchase: 23-Feb-06.

Since I have purchased washing machine worst service has been provided every time.
The problem with machine is
1) Water doesn’t retain in the washing tub and it gets drained of its own.
2) I have been asking for lint filter for last one and half year and I am not able to get one. For this I faced problem in year 2007 and when finally when I lodged complain on email to company then I could get it. If the quality of Lint filter is so poor then why it is not readily available in service center in sufficient number.
In brief this is how I am struggling to get the service for which I have paid in advance. The toll free customer care No. provided in company current web site is useless because it cant be contacted anytime. From Dhanbad by dialing std No. of Dhanbad then No.60008558, the number doesn’t exist. So I contacted 033 Code at Kolkata. There complain has been taken many times manually before 16-Apr-10 but no action was taken. Then some No. for Meerut was given from Kolkata. That No. didn’t exist. Again I contacted Kolkata. Then[protected] number was given. I contacted on this No. and above mentioned complaint No. was given on 16-Apr-2010. Then I contacted many times on this No. and every time false assurance was given to me that technician will be attending. I have been waiting for technician leaving my essential job. Lastly they gave me some No. of Patna [protected]. Person on this No. is irresponsible and least bothered to attend complain. They can only keep me waiting listening to their boring music and wasting my money on call.
I think I will not be able to use the washing machine further. Lastly as I have been harassed so much that I am lodging complain.
Surprisingly when I was drafting this letter two technician came at 6:55 PM 24- Apr-2010 and saw the machine. But again it was useless. They have just noted the problem and did nothing. For lint filter they told that they will not be able to provide it and machine can run without it without any harm.
Sir, it is requested to help me out in getting justice.
Thanking you.

yours sincerely
Dr. Suman kumar Choudhary
Contact No. [protected]
email- [protected]@gmail.com

Hi,

I had purchased a Magi Cool Air Conditioner on 17/05/2007, from Bajaj Electronics, Panjagutta, Hyderabad, Andhra Pradesh.

Within two years of purchase, I had to change its remote control and Voltage Stabiliser. Now, the compressor has stopped working.

I have made several complaints to the dealer and the Customer Care, but it is ineffective.

Earlier, on booking the complaint, the Whirlpool customer care has sent Unqualified Technicians from Lakshmi Ganpathi Refrigeration, Seetaphalmandi, Secunderabad. The technicians took the AC and retained it for 8 days. However, they did not rectify the probem and replaced the capacitor instead. They charged me Rs 1200 for the capacitor. Before this, I have paid Rs. 400 as complaint charges and Rs. 200 for the technician's conveyance. The Stabliser and remote cost me Rs. 4500.

I have also tried to call the service engineer in this area, but it is of no use. The customer care is useless, and I have to repeat my story N number of times to them. I tried to speak to their supervisor, but again there was no reply.

I am very much disgusted with the customer service and am repenting on the purchase of this Whirlpool AC. My AC is still under the warranty period. Henceforth, I shall have to think twice before buying any Whirlpool product.