Whirlpool India Complaints & Reviews

Sir I purchased a washing machine of whirlpool fully automatic on 20.3.2010 from next India limited Sector 19 Faridbad. Sir, there is leakage in internal drainpipe, I have complaint for this so many times in Next India Ltd. and in Whirlpool, on complaint Tele. no. 60008558, but they are not responding. From Last one month they are replying that whenever the part will available than we shall change it.

Dear Sir,

We purchase one voltage stabiliser DURO MAX DX 1404 which was recommended by whirlpool service persons during the July or August' 2008.

Now it is not working and unfortunately we could not trace out purchase bill for stabliser.

Complaint registered and complaint no. is 69244 on 29.04.10
While registering complaint, I was told that the stabiliser will be replaced with new one...

We have purchased Whirlpool AC 'The Whirlpool Mastermind Aviator V 1 Ton ' from Home Town - Ishanya- Pune on 31st March 2010. At the time of purchase we have been told about Reebok Scheme .On paying 350/- We get gift vouchor of 3500/ of Reebok within one week .Its one month is over and no Gift voucher given to us .Kindly look on this and provide us what the scheme has been told us at the time of purchase .
Regards
Manjusha
#[protected]

We've bought an air conditioner- Whirpool mastermind aviator 5 star series- the purchase details of which are as follows:
Dealer Name - Jaiswal Brothers.
Location – Bhawanimandi (Raj.)

Pre Purchase Issues-
Following are the issues we faced with the dealer-
1. We informed the dealer of our choice on 20/3/2010 which happens to be Saturday and we were assured by him that our a/c will be installed on 22/3/2010 i.e. Monday, but he neither installed the unit nor he called and informed.
2. We then followed up with the dealer and were assured that the unit will come to him from company’s side on 25/3/2010 i.e. Thursday but the same also didn’t happen.
3. Again we are told that delay is due to wrong receipt of consignment from another dealer located in Jaipur to whom our dealer prima facie places the order. He has received all 3-star models instead of 5-star. He then assured us for coming Saturday.
4. Again we followed up (i.e. no response from his side till we followed up) and the process continued till the date of invoice.

Post purchase Issues:-
Following are the issues or problems we faced / facing post purchase of the air con:
1. The same very day on which the unit was installed i.e.06/04/2010 water started dripping from the indoor unit during night hours inside the room.
2. We’ve posted repeated complaints against the same and even made visits to the dealer’s shop which is some 25 miles from our place but some action was taken only after a good deal of time lag i.e. on 16/04/2010 and the person who showed up, instead of correcting the very problem we were facing compounded our problems by breaking one of the locks with which the unit is tied to frame holding it.
3. On 20/04/2010 the compressor or the outdoor unit ran out of the compressed gas and the indoor unit function as good as the fan mounted in the wall.
4. On 26/04/2010 the same person turned up who installed the a/c @ our place and told us that there is some leakage in the pipe or the valve that the gas has leaked but he didn’t get the gas refill and assured us that he’ll service the entire unit on Thursday which happens to be today but yet there is no clue of his arrival.

I OWN WHIRLPOOL FRONT LOADING WASHING MACHINE .THE MACHINE GAVE PROBLEM ABOUT SEVEN MONTHS BACK .THE TECHNICIAN CAME AND REPAIRED THE MACHNE AND CHANGED THE WATER INLET VALVE. HE ALSO SAID THAT THE VALVE HAS ONE YEAR WARRANTY AND WILL WORK FOR TWO YEARS PLUS. HOWEVER THE MACHINE HAS GONE BAD AGAIN THIS TIME SAME TECHNICIAN CAME AND TELLS THAT VALVE IS BAD.NOW HE IS SAYING THAT VALVE HAD ONLY 03 MONTHS WARRANTY SO YOU HAVE TO PAY AGAIN . ALSO THE VALVE WHICH HE GOT WTH HIMSELF IS UN PACKED LOOKS OLD AND REUSED.ON ENQUIRING HE TELLS COMPANY SUPPLIES IN THIS CONDITION ONLY. I THINK THIS WHIRLPOOL SERVICE CENTRE PEOPLE ARE CHEATING US .HOPE THE COMPANY WHICH HAS WORLDWIDE NAME WILL DO SOMETHING.

CDR VIKRAM SINGH
03 AKASH, NAVAL OFFCER FLATS ,SASSOON COMPLEX COLABA MUMBAI -400005
PHONE- [protected] MOB , [protected] RES

How irresponsible can a system be, Whirlpool customer care is the best example of that. At least you are best at something.

I called Whirlpool customer care number[protected] on April 19, 2010 in the morning before 10am and registered a complaint for attending to my Microwave oven of Whirlpool make. The call was courteous and efficient. In the call I was informed that since the oven is about 5 years old, the same is not within warranty and the visit charges for techniccians visit will be Rs. 395.00. I was informed that this charge is valid for month for any problems that may occur. I agreed to this charge. Immediately after the call I received an SMS giving me the complaint No as mentioned in the subject. I was told that within 2 hours the technician will call my phone number[protected]the number that I provided at the time of registering my complaint). This is where our problem started, and here we go:

1. Nobody called us ever since last 9 days from Whirlpool.

2. Technician named Vijay came on April 21 afternoon around 3pm. We informed him about the problem (exactly as we had explained 2 days back while registering the call). He looked at the oven, switched it on-off many time and concluded there was a diode that needed replacement. He informed that he is not carrying this diode with him and will come back tomorrow (April 22) and fix the problem. He informed that the cost of this diode is about Rs. 200. We agreed for this cost and he confirmed it will take a few minutes to solve this problem.

Since April 21 afternoon, we have note received any communication from anyone from Whirlpool about this complaint. I called Whirlpool customer care number[protected] many times to chack about the action and every time we received the reply that within 2 hours someone will call back.

On April 25, I then talked to Amit (who identified himself as senior engineer) who informed that he has escalated the complaint to the head-office and definitely within 2 hours someone will call back. Nobody has called yet.

I kept calling again and got same reposnse. On April 27, morning I again called 60008558 and when I asked to talk to someone senior, I was given the mobile number of Mr. Prakash Kumar, Area Manager for Faridabad ([protected]) was asked to talk to him directly. I asked them to connect me with with him on conference call but they said they cannot. I called this number and talked to Prakash and asked him the status of our complaint (gave him the complaint number). He was not aware of this problem. He asked me whether someone had visited us in last 9 days from Whirlpool. Obviously, he was not having any information about our complaint.

INteresting again: he also confirmed to me that he will ensure someone will call me in 2 hours. I insisted that I would like to talk to the engineer who had visited us and he gave me mobile number of his technician Praveen ([protected]) who as per him was responsible for this complaint. After my insisting I asked him to hold on the call until I get Praveen on conference. When we got Praveen on conference Praveen mentioned he was not aware of this case. Obviously there is no system existant with the Area Manager to know who is responsible for what.

Praksh then gave me another number of Vijay ([protected]) and when he came on line, I asked him why he did not come to repair the machine after he had promised to come back on April 22, he mentioned that the part was not available and he will ensure the problem is solved in next two days. The two hours and two days seems to be a standard slogan in Whirlpool customer care. I asked him why did he not call me to inform that he will take more time, he had no answer, but Prakash (being senior and presumably smarter or trying to be) instead of questioning his engineer for not doing his job well, came up with a beautiful excuse. He asked his technician how old was the machine and both of them concluded the oven was 12 years old. Accordingly, Prakash smartly informed me that we can repair the problem only if the part is available and he instructed his technician to check for the part and call me later to tell me that the part is not available. I asked Vijay to tell me the part number of the part that has to be replaced. He was not in a position to tell me. Obviously, because when he visited to check the oven on April 21 he did not make any notes, nor did he note the machine number etc. I can say this because he checked the oven in my presence.

I want this message to reach the head of customer support of Whirlpool India and I need a response immediately from someone of highest authority in your organization in India.

Is this the way you harass your customers. I will be initiating proceedings against Whirlpool in the Consumer Forum if this problemis not solved by April 28 morning and if I do not receive a response from Whirlpool India head on how you will ensure this kind of problem is not repeated again from hereafter with any other customer of Whirlpool.

We bought a 1.5 tonne Mastermind Aviator (Whirlpool) Air conditioner from Bajaj Electronics. MPM mall, Abids. While we went to buy actualy LG airconditioner, this model was recommended by the shop keeper and it is calimed to have more cooling capacity than LG in the same category. AC was delivered and installed within 2 days. But to the disappointment of my whole family, the cooling was not effective at all. You feel in AC room only when you stand right below the blower that to after one hour of running. Sometimes when the AC starts, it ejects hot air which I have not expereinced in any ac so far. When you operate the ac on energy save or in sleep mode, room becomes moisturous and you start sweating. Even after repeated compliants nothing has been done so far. I sunk my hard earned money in taking wrong decision to buy whirlpool.

Sir,We are final year residents of H.B.T.I hostel (Kanpur Uttar Pradesh). We had purchased a water purifier of whirlpool company from LEGEND ELECTRONICS, 26/41,THAPER HOUSE,BIRHANA ROAD,KANPUR, UTTAR PRADESH(PHONE NO [protected] on 9 feb 2010 for Rs 22000. But since its purchase this water purifier has not worked . We are complaining daily since then to the dealers and company regarding its repairing. But they are fooling us by saying that they will come today surely . This has been happening for 1 month now. We have given them endless call in order to seek their help but we have got only false assurances. We are hostel residents and the water quality of supply water is not good here. As a result many students have fallen ill due to infection caused by impure water .

Sir i want to u to take this matter seriously as these companies just manufacture defective goods and they are thus not eligible to be able to ply in the market. So there should strict inspections of goods of these companies by Bureau Of Indian Standards so that they are not able to fool the customers.

Sir Plz do something in this regard.

We have a whirlpool Fridge which had cooling problem. A complaint was registered on Apr 10. Today is Apr 26. First time they attended and suugested the gast to be filled. It was done and Rs 2300 was paid. Still we had the same problems. Technicians have come more than 5 times after that. Still we have the same issue. No one follows up to if the issue is solved. The customer care service is too bad. I strognly suggest not to go for Whirlpool products out of my own exeprience.

Sir,
This is in reference to my complain no. PT[protected] dated 16-Apr-2010 at Whilpool India Ltd.
I purchased Home Care Plan for the washing machine for maintenance contract on 28-Feb-2006.The details are

1. Plancode: 1023216 for 36 months from 24-Feb-08.

2. Appliance details

a. Serial No. INB[protected]

b. Model No. ******7101

c. Date of purchase: 23-Feb-06.

Since I have purchased washing machine worst service has been provided every time.
The problem with machine is
1) Water doesn’t retain in the washing tub and it gets drained of its own.
2) I have been asking for lint filter for last one and half year and I am not able to get one. For this I faced problem in year 2007 and when finally when I lodged complain on email to company then I could get it. If the quality of Lint filter is so poor then why it is not readily available in service center in sufficient number.
In brief this is how I am struggling to get the service for which I have paid in advance. The toll free customer care No. provided in company current web site is useless because it cant be contacted anytime. From Dhanbad by dialing std No. of Dhanbad then No.60008558, the number doesn’t exist. So I contacted 033 Code at Kolkata. There complain has been taken many times manually before 16-Apr-10 but no action was taken. Then some No. for Meerut was given from Kolkata. That No. didn’t exist. Again I contacted Kolkata. Then[protected] number was given. I contacted on this No. and above mentioned complaint No. was given on 16-Apr-2010. Then I contacted many times on this No. and every time false assurance was given to me that technician will be attending. I have been waiting for technician leaving my essential job. Lastly they gave me some No. of Patna [protected]. Person on this No. is irresponsible and least bothered to attend complain. They can only keep me waiting listening to their boring music and wasting my money on call.
I think I will not be able to use the washing machine further. Lastly as I have been harassed so much that I am lodging complain.
Surprisingly when I was drafting this letter two technician came at 6:55 PM 24- Apr-2010 and saw the machine. But again it was useless. They have just noted the problem and did nothing. For lint filter they told that they will not be able to provide it and machine can run without it without any harm.
Sir, it is requested to help me out in getting justice.
Thanking you.

yours sincerely
Dr. Suman kumar Choudhary
Contact No. [protected]
email- [protected]@gmail.com

Hi,

I had purchased a Magi Cool Air Conditioner on 17/05/2007, from Bajaj Electronics, Panjagutta, Hyderabad, Andhra Pradesh.

Within two years of purchase, I had to change its remote control and Voltage Stabiliser. Now, the compressor has stopped working.

I have made several complaints to the dealer and the Customer Care, but it is ineffective.

Earlier, on booking the complaint, the Whirlpool customer care has sent Unqualified Technicians from Lakshmi Ganpathi Refrigeration, Seetaphalmandi, Secunderabad. The technicians took the AC and retained it for 8 days. However, they did not rectify the probem and replaced the capacitor instead. They charged me Rs 1200 for the capacitor. Before this, I have paid Rs. 400 as complaint charges and Rs. 200 for the technician's conveyance. The Stabliser and remote cost me Rs. 4500.

I have also tried to call the service engineer in this area, but it is of no use. The customer care is useless, and I have to repeat my story N number of times to them. I tried to speak to their supervisor, but again there was no reply.

I am very much disgusted with the customer service and am repenting on the purchase of this Whirlpool AC. My AC is still under the warranty period. Henceforth, I shall have to think twice before buying any Whirlpool product.

Hi Sir,
I purchesed a whilpool refrigerator one month back and it getting heat on the upper door badly.your customer care people are not coming or responding even if i called many times.

Please look after this matter as soon as possible.

Waiting for your positive respond.

Thanking you.


Madhumathi MS

Mob:[protected]

I had the most horrifying purchase experience on buying Whirlpool Mastermind 1.5 Tonne AC from Dawar Enterprises, Galleria Market, DLF Phase IV, Gurgaon. I was told that on buying Whirlpool AC, I would get a Reebok shoes voucher for Rs 3500, which can be redeemed at some specifc Reebok stores in Gurgaon. The Voucher mentioned 3 stores in Gurgaon, where these shoes can be availed (MGF Metropolitan Mall, Ambience Mall, Signature Towers). On reaching the Reebok store at MGF Metropolitan Mall Reebok Store, I was told that the Whirlpool offer shoes are not available on their store. On showing them the voucher, where there store name was mentioned, they finally admitted that yes you get these shoes maybe in next 15-20 days whenever stock is replinished. On asking them I would like to complaint against thsi behaviour, they shunned me and told me that they cannot help and I should contact Whirlpool.

On contacting the dealer from whom the AC was purchased (Customer care no od Dawar[protected] and[protected], I was told they cannot do anything and I should contact Whirlpool.
This is a classic case of fogetting the customer after the sale is over. This is pure BOGUS FREE REEBOK SHOES OFFER FROM WHIRLPOOL.
Regards
Sameer Yogi
[protected]@hotmail.com

I have given AMC of my Whirlpool Washing Machine to you. My Washing machine is NOT working from 4th April, 2010. Many times I had done complained in your call centre. But I am NOT getting any service from your site. If you are NOT able to sort out my problem, then please refund my AMC amount. My area is under “Western Refrigerator ” Noida. Complained Number is --- GB[protected] Dated 7th April, 2010.

On dated 23rd April, 2010 I called your call centre[protected] and had discussion with your Senior supervisor Mr. Amit. He consulted to Western Refrigerator and then told me that “Within 24 Hours you will get service” and now parts are with Western Refrigerator and they will allocate engineer for same. But today (24th April, 2010) morning, I had discussion with Mr. Manoj (Western Refrigerator), as per him “Still Parts are NOT available” and he has given Mr. S.K.Singh (Area Manager of Ghaziabad) number[protected]. Then I try to contact him. But I am not able to contact him.
Again I had called to your call centre. Then I had discussion with “Anchal”. She is senior supervisor. She assured me “You will get call after two hours, she will discussed with Western refrigerator”.

Now,
What I will do “As a Customer” ?
What is used of AMC in such type of service ?
Are this is method of providing service to customer ?
Are Whirlpool, NOT a position to provide / replace washing machine to a customer ?

Respected Sir,
I would like to complaint you about the air conditioner problem. Actually, I purchased 2 new A.Cs from The Sunshine electronics LG 2 , krishna tower, 2/1, New palasia, Indore 452001 Ph:[protected] from Madam Charu on 15th of feb 10.
One of the AC is functioning normally but the other Ac is creating problems time and again. I made a complaint to service centre may be a month ago but with no response.They dont pick up the phone or the phones remain busy.
PROMLEM IN AC:
1)Our AC is indicating "CLEAN FILTER" after cleaning it is glittering again till today.
2)After installing AC it started making noise like whistle and crackling from the Indoor unit after 1-2 days and it is still making noise till today.

So, I complaint to Charu madam about the above problems but till today she sent no one.
We are troubled too much thats why I am complaing to the company. I trust Whirlpool appliance I already have Whirlpool refrigirator since 5-6 yrs.Untill now it is functioning very well. So, Kindly take the required actions and about our problems.Waiting for your reply please get to me soon.
Thanking you,
Mrs. Roop Kumar Parmar (BILL NO.- 2571)
5, chitranjan kunj Near Nandgaon App.
Anand kirana stores,Girdhar nagar Tilak nagar
Indore.
Email Id: [protected]@yahoo.com, [protected]@hotmail.com.
Ph:[protected]
[protected]
[protected]
[protected]

I have purchased one Whirlpool Washing Machine for Rs 7400 and Rs 1000 of old machine in exchange (Rs 8,400/-) from M/s Om Electronics, Shop No 15, 18, DDA Market No. 3, Sector 6 (Pkt. B2), Rohini, Delhi – 110085 Phone[protected] on 24.01.2010 vide Invoice No.[protected]/3648 and I found that some manufacturing defect while using it.

The said washing machine is creating problem as under :

1 Vide complaint No DL [protected] dated 27.01.2010 made for Timer of W/M not working properly. The same not found working properly. While attending the complaint, the timer got replaced.

2 Again vide complaint No. DL[protected] dated 20.03.2010 for W/M not rotating properly, the complaint though got attended but rotation problem exist there and the said problem still exist. The W/M while using for some time does not rotate properly as it move only in one direction.

So the washing machine purchased is not working properly and I have requested number of times either to replace the said washing machine or to pay back cash amount of Rs 8400/- and take back the said washing machine, but my request not heared.

We have purchased Refrigerator 400 LTR ICE MAGIC ELITE FF INOX - 7123 on 6th November 2007.
Now we are facing some problem (water leakage from refrigerator) and have lodged complain twice, every time they send their representative but didn't resolve the problem. as per their representative, spares is not available as and when spares reach guwahati, they will attend the complain and short out the problem. Three months have already been passed but till this date neither resolve our complain nor any reply.

This is an enquiry e-mail via http://www.bajajfinance.com/ from:
avtar singh <[protected]@yahoo.com>

sir, namashkar, i am a permanent customer of bajaj auto finance limited , but bajaj auto finance limited has cheated with me, i had taken a whirlpool window AC, bajaj auto finance limited has financed the AC, proposal no 439/053868 dated 15/6/2007, i had made payment through cheque, there is no bouncing in my account, bajaj auto finance limited has spoiled my reputation in CIBIL after clearing all cheques from the bank, Remove Written Off word in my CIBIL, otherwise i will file the case in civil court and consumer court after seven days, i dont want my status zero balance in CIBIL, I Want word WRITTEN OFF to be removed from CIBIL., copy to president reserve bank of india dated

whirlpool fridge model master mind (6th sense)complaint register on 23-03-10 for broken door trays. Everytime i call i am being answered for service center persons that the doors have to be delivered from Fairadabad and hence getting late.we are totally upset after sales and service being provided by the comp any. we were feeling too pride to have a whirlpool fridge with 6th sense and now we feel very shame for having select this brand

Sir / Madam,

We have purchased Split A/C from Ashoka Trading Co Faridabad, on 27.02.10 wide Bill No. 6038. We got it installed in March & that too after repeated requests. Since installation the A/C is not working. We have given numerous requests but it all fell on deaf ears. Now we request the company to take some proper action against the dealer & get our A/C checked at the earliest. I request you to the needful.


Regards


Ajay Arora
Shyampriya Autocarts Pvt.Ltd.
[protected]