Whirlpool India Complaints & Reviews

I have purchased one Whirlpool 260 Ltr.(FUSION - New Royal Titanium 4S) from M/s. Sales India Ltd., Ashram Road, Ahmedabad on 23/7/2008 wide Invoice No. 21952, Chalan No. 11646 Dt. 23/7/2008.
My Customer ID is Ah/C/07*08/44203.
During the last eight month, I have lodge the complaint 4/5 times, regarding the working of indicators, different cooling levels & main door.
Their technician has repaired the indicator twice and once replaced it.
Again same problems as previous.
A engineer from Service center, M/s. Max Info Service, Ahmedabad, has visited and advised to replace the door. He talked to his senior and assured us to change the door with in 4/5-days.
After 10-Days, still I am facing the same problem.
To day I have contacted all responsible persons, as they told me, but answers are not satisfactory.
I have contacted Mr. Nirav Modi, Ms. Kinjal, Mr.Narsibhai, Mr. Renik, all from M/s. Max Info Services, Ahmedabad. I don't know, who is really responsible person for my complaint?

Rather, I am the only RESPONSIBLE to purchase such a INTERNATIONAL BRAND with POOREST SERVICES.
At this level I came to conclusion that this is a DEFECTIVE PIECE OF INTERNATIONAL BRAND
and I am the only that luckiest person to hold it.

What I have to do now? How much time I have to complain again and again?

Please, do the needful immediate.

Sincerely
Nisha R. Shah
10/109, Suramya Apartment
132 Ft. Ring Road
Naranpura, Ahmedabad
Phone :[protected]

This was my worst expirence with any product and service I had purchased in my life.

Name: 650s
Model: 11579

I purchased new Whirlpool Washing Machine 650s(6.5 Kg) and i got Defective product from Whirlpool. It seems that Whirlpool has launched Defective Product in Market without Testing.

Hoping an Washing Machine replacement ASAP without any delays and repair works.

Bhavin Jayswal

We purchased a double door in 2004 and took AMC in 2006 through Whirlpool authorised agent not only for the fridge but purchased a 7 year garuntee stablizer also. The fridge stopped functioning in April 20. 2009. The service engineers firstly cannot point out what is wrong immediately. One man says its the gas the next says its some other part the third person comes and replaces the compressor. They charge us Rs. 1200 for a dyer (please note this is not a plastic part nor a glass part ) which is a part put at the back near the compressor. When we took the AMC in 2006 we were told that all parts were covered except what is in the front of the fridge ie the plastic components, glass components etc.
No senior in the organisation is ready to take responsiblity or attend to my calls. The boys at the call center keep saying you will get a call but no call comes through. Now the situation is that the stabiliser which was working till the engineers came is also not functioning. On 23rd I lodged another complaint for the stabilzer but its still to be attended. Its shameful that a company like Whirlpool has appointed such useless services personnels - I am at a loss as to what to do and how to take action against this.

To,

The Manager
Whirlpool Company

Sir,

I take reference to our repeated telecon the undersigned had with your local office at Faridabad on the above subject.

This is my first experience with Whirlpool and regret to say this turns out be my nightmarish experience I had so far having bought a Whirlpool brand AC.

I have purchased 2 window and 2 spilt Whirlpool Mastermind A.C on 20.03.09 (3) and 06.04.09 (1) From Ashoka Traders, Sector-16, Faridabad. On the day of installation, there was whole day power cut in our area due to electricity work is going on the polls, that's why I could not be able to check the working of AC. But now, when I started my ACs, there was problem with 1 window and 1 spilt. In spilt AC, there was leakage of oil and compressor is not working in window AC.

I logged the complaint against above ACs. The complaint reference number is HR[protected] and 4539 dt. 16.04.2009.

After hectic follow up from our side, your service Engineer visited my home and got the complaint registered on paper. He had not responded anything and said the window AC will be replaced tomorrow. I had many conversations with your officers (Sangeeta, Area Sales Manager/Deepak, Service Manager/Ashish, Area Manager) of local office at Faridabad. They ahd also not given any assurance or satisfactory reply to my complaint.

Already one week has lapsed, your team failed miserably in resolving the complaint as a result I am suffering without AC . When I contacted, we got poor response from your team and I doubt whether they have capability to handle customer issue. This is what you give it to a customer who buys your product for the first time. Sorry to say you have to relook in to your system.

I request you to kindly intervene and arrange for New AC as soon as possible. In case any further delay, we will be forced to take legal course of action.

Trust you understand the value of the customer and act swiftly.

Thanks,



Mukesh Tomar

From: -
Mr.Ajay Gupta,
24, Vasant Vihar Society,
Panchwati area,
Kalol-382721
Distt: - Gandhinagar’
Gujarat
Date: -04.04.2009
To,
The Chief Executive Officer
Whirlpool of India Limited
“Whirpool House”
Plot No- 40, Sector- 44
Gurgaon – 122002
Haryana
“Attention: The Chief Executive Officer“

Sub: - Extreme Dissatisfaction due to Poor Performance of Air Conditioner

Ref: - 1. My complaint dated 23.05.2006 addressed to Regd. Office at Pune.
2. Reminder of my complaint dated 15/06/2006 addressed to Regd. Office
at Pune.
3. My letter dated 18.03.2008 addressed to your office at Mathura Road
4. My e-mail dated 18.03.2008 addressed to Mr.Imran Ahmed
5. My e-mail dated 18.03.2008 addressed to Mr.Gaurav
6. My e-mail dated 18.03.2008 addressed to [protected]@whirlpool.com
7. My e-mail dated 25.03.2008 addressed to Ms. J.Jha
8. My mail/complaint to helpdesk dated 23.08.2008
9. Your Ahmedabad’s branch letter dated 23.08.2008
10. My letter dated 23.09.2008 addressed to your office


Dear Sir,

I the undersigned Mr.Ajay Kumar Gupta humbly bring to your kind notice that I had purchased a 1.5 Ton Magicool Air conditioner Model No.150 EL bearing serial number:-INJ[protected] on date 25.07.2005 from M/S Kirti Freeze (Deesa) vide Invoice No.-100 dated 25.07.2005. I had purchased the Air conditioner of your company after comparing the results of the Air conditioners of other companies. I am employed as a Deputy Engineer in Uttar Gujarat Vij Company Limited (Formerly Gujarat Electricity Board) and posted now in Kalol on transfer from Deesa.

1. I had sent my first complaint about the overloading of the AC on 23.05.2006 to your Registered Office at Pune I.e. well with in warranty period but did not receive any reply.
2. I had sent my second complaint to your Registered Office at Pune again on date 15.06.2006 i.e. again within warranty period. Again the company did not care to reply.

3. During that, I tried to contact your various offices on phone as given in the manual, bur found the numbers changed.

4. On date 18.03.2008, I had sent a complaint to your office in Mohan Co-operative Industrial Estate, New Delhi. Instead I received Ahmedabad branch’s letter dated 23.08.2008 stating that the machine was outside warranty which I cannot understand because my first two complaints were within warranty period.

5. I had agreed for the replacement piece after your helpdesk office had assured me that a fresh piece will be delivered to me.

6. The Ahmedabad branch sent the replacement piece on 16.07.2008 which was found to be defective as it had kinks on the cooling fins inside the back grill and it was full of dust and appeared old.

7. It is really shocking to inform you that since Dec-2007, I am without your copmpany’s air conditioner .The defective AC was collected in Dec-2007 by your Palanpur representatives (of Sai Refrigeration) for returning it to the company for replacement and the replacement piece being defective was not accepted by me on 16.07.2008.Since then the company has remained silent by keeping the old AC and not giving me the replacement AC as well. Also they have not cared to reply to my letter dated 23.09.2008.


It is kindly requested to look into the matter and refund the entire amount paid by me for purchasing the AC as with the passage of the time and your company’s apathetic attitude towards me, I have lost faith in your internationally reputed company for giving me the pains for supplying me a defective AC and cheating me in the process.

Hoping for an early positive response.


Thanking you,

Sincerely yours,


(Ajay Kumar Gupta)

I had bought whirlpool ref 410 lit elite model on 4 May 2008 from 'BEST BUY', 7-2-650 &651, R P ROAD, SECUNDERABAD in the name of my wife RITU .Presently I am in VISAKHAPATNAM since June 2009.On 9 th mar 2009, there was a problem in the cooling .I reported the complaint through their call centre and they filled the gas after 7 days in their work shop .However after 5 days again refg. started giving problem and there was no cooling at all.

I again lodged the complaint and my comp no is HD[protected] dated 28 Mar 2009.After lot of chasing with their local ser centre at VISAKHAPATNAM, I have been told that refr needs to be replaced .But no body from their loal ser centre and their HYDERABAD OFFICE is telling me the present status of my complt.Nor am I getting any positive response from their call centre .Their service is very very poor and I am repenting for buying whirlpool product.

May I draw the attention of the company whirlpool towards my problem take some action so that I can live comfortable life in such a hot weather in VISAKHAPATNAM.


mahesh
email [protected]@yahoo.co.in

My Fridge S.No is INC[protected] mODEL NO. WRDH210J23

The bottom rib on the door which rests on the hinge is broken. I am complaining to the company on Toll free number for the past 45 days. When I quote the serial number they read some other name.(Data base is not well maintained). Then after lot of difficulty I got the complaint number and a person from service centre(Pondicherry) visited and said he will come with spares to repair(cost Rs.500-) but never turned up. When I quoted the complaint number with date again they are not able retrive the data. I with lot of difficulty I logged a complaint on toll free. The second person visited and said the door is to be replaced and spare is not available to repair the rib. Again he never turned up. Again when we contacted the company they are not able to trace the complaint number and gave a fresh complaint number. Finally a person visited and we have asked him to replace the door (cost Rs.1500). Till date no one turned up. Now it is more than 45 days we are not able to close the doors. Only positive thing is that the local service centre chief is talking politely and with responsiblilty.

The complaint numbers are
CNIC[protected]
AND[protected] COMPL 19329
FINALLY CNO[protected] 3092

I feel that they are systematically confusing the customer or they have to replace their customer care manager.

sir/ madam

i got my whirlpool refrigerator in the month of November. No one from the registered office came to install it, I myself instaled the refirigerator and it was working very good but now a days its not cooloing properly
so please send your engineer to repair it

dharmendra singh naruka

41, RFC colony

sirsi road vaishali nagar

jaipur

Dear Sir

WE had bought a Whirlpool Refrigerator(FF-350 ELITE) on 1ST JUNE 2004.Our refrigerator starts giving problem after 6 months of purchase.The problem is that cooling stops in lower refrigerator part and the food inside gets perished.

Once the refrigerator had also gone to the sevice centre but came back with same problem. The person who came to home as repair worker /engineer had also changed the parts...

I have been having a huge problem with the refrigerator I bought from Whirlpool since last two years. All my request for after sales services are delayed for months and need lot of time in chasing a series of people from Whirlpool. It is such a waste of time and energy. Almost every one at their customer care centre are liars and have least respect for their valued customers.

I strongly recommend no one should even consider of buying any of Whirlpool goods.

I have been trying to get service on a fridge within its warranty peroid, from November 2008. There have been many useless interactions with this company, Whirlpool - so anyone reading this, do avoid stepping into the Whirlpool that sucks you down down down!
I'm involving the consumer guidance society of india - let's see where that leads.
It's all very disgusting, dealing with companies like this. I have mailed the MD, Arvind Uppal, several times. He doesnt bother to reply. How anyone can behave with customers in this way, and that too during a recession, is shocking!
This is my latest email to him:

Hello Mr Uppal
Perhaps you couldnt care less what happens to me as your unfortunate customer. However, as I am going to follow this up with the consumer guidance people, you should know where I stand vis a vis your company.
On 31 March, your people finally promised me that in 10 days they would have my 340 L Whirlpool fridge repaired (note: i am under warranty, and i have been chasing, begging and following up this matter since 2 November 2007).
Today, facing summer, a house full of guests, and a tiny highly inadequate replacement fridge for the last one full month, I called up Mr Rajesh Verma, Mr Ganesh Rao - Mr Rao said to me, at 12 in the afternoon, that he could offer that I pay Rs 7-8000 and get a new 340 litre Whirlpool fridge. He said he would get back to me with a firm offer on this, and in the meanwhile I should check out the models at any dealer.
I proceeded to do this, but to my surprise I found that the 340 litre fridge is now 72 inches tall. The one I had was 67 inches, and anything taller does not fit in the slot in my kitchen. What does fit, is your new 405 litre fridge. Also, the 310 litre fridge fits, but we cannot do with reduced capacity. My husband called Mr Rao and told him that this was a problem. Mr Rao promised to call back to tell us how much price difference we should pay.
Another option for us was to take back our malfunctioning fridge, and simply live with its problems.
Of course there was no call from Mr Rao. At 7 pm, I called Mr Rao again - he told me he still had no idea about the prices etc, and had not been able to check. By this time, we had got so very fed up of this whole sickening interaction with Whirlpool, that we told him, ok, return our malfunctioning fridnge. And let us put an end to this. Upon which we were told that 'it would take 2 more days' because the person Rajest Verma, at whose house the fridge is, is away.
I tried to call Mr Pradyut to ask him why the fridge was in someones house, but Mr Pradyut, holding up the flag of your company, told me basically to shut up and put the phone down. His words were: "No, Im not in a position to help you - Mr Rao is handling the matter. Do what you like."
You really are a bunch of inefficent and rude people, arent you?
What can I do about the fact that a) 5 months and my fridge saga has continued b) you have made no quick and solid amends by giving me a new piece - for which I am supposed to pay extra money c) now even my malfunctioning fridge is locked up in someones house and not available to me, my 4 person family, and my guests.
One of the reasons I am happy that I am not taking a replacement fridge from you is that at least I wont be forced into a continued relationship with your company. Fortunately there are many better and more committed players in the market, and I will be happy to spend my money on their products, as also share my negative experience with Whirlpool with them. By the way, anyway, I have avoided your company whilst buying all other appliances.
However, I do want my fridge back, as I dont think I want to give up and give in so easily - not when a company behaves like this.

Dear Sir or Madam,

I bought WHIRLPOOL REFRIGERATOR (310 ICE BERG) MODEL No. 9837 as on dated: 10/03/06 from M/s. Galaxy ( A Unit of S. R. Marketing) 47-10-7, Near Diamond Park, Dwarakanagar, Visakhapatnam. But it is not working properly since from the date of purchase. We made complaint and one person came from whirlpool service centre, Vizag to see the problem and He is unable to rectify that problem and He is charged Rs....

I have Whirlpool T-50 washing machine and I have its 2 years AMC also. I had registered my complaint on 19th Feb. Almost 2 months now but still the machine is not repaired. Several calls made to customer care and Pune service center have gone down the drain. I even contacted 'Rajesh Verma', Pune service center incharge. But he passed on the phone to his seceratary and she promised to get back to me in 1 hr with the status but never called back. Everybody I contacted promises to call back but never does. I don't know now whom to approach. My Customer id is 5186605. Please help. Thank God, I have just one whirlpool product.

This is not first time. The customer service had been a pain right from the installation time.

I dont know whether Whirlpool bothers about such complaints even. On whirlpool website http://www.whirlpoolindia.com/, I added complaint online which automatically sends mail and i got the mail bounced back message with following mail delivery error.

"The following message to <[protected]@whirlpool.com> was undeliverable"

We have reached the the height of frustration. Please suggest what to do further on this. Is there anyone who can take action on these whirlpool people? I think this is a fraud whirlpool is doing with its customers. To sell they beg and once sold they fraud. "".

-Sharad.

unsatisfied servicing

March 26, 2009.

To,
The Regional Provident Fund Commissioner
EMPLOYEES PROVIDENT FUND ORGANISATION
New Delhi-110001.

Dear Sir,

Sub: Non receipt of PF Amount vide “PF Account No. DL/5864/3826”
(Whirlpool of India Ltd.)
With reference to the above, I beg to inform you that in spite of several reminders to my previous Employer (Whirlpool of India Ltd., New Delhi) didn’t respond about my Provident Fund withdrawal amount.. I have sent all relevant documents to Whirlpool, New Delhi Office duly signed. I left the organization 2years back (i.e.05.05.2007).

Date of Joining : 10.02.2000, Position: Sr. Sales Executive (East).
Date of Leaving: 05.05.2007, Position: Regional Head (East).

You are requested to please help me out / advice accordingly.

Your prompt action will be highly appreciated in this regard & oblige.

Thanking you & awaiting your kind response at the earliest.

With Warm regards,

Sandip Kumar Bagchi
38A/21, Jyotish Roy Road,
AMARNATH” 2nd Floor,
New Alipore, Kolkata-700053.
[protected]/R, [protected], [protected].

Dear All,
I purchased 230 Ltr freeze from purohit appliances, Anand, on 23/04/2004 with seven years protection plan warranty. Compressor of the freeze failed twice since the purchase till today within this four and half years. I worried for the quality of the compressor company provided. Why it is happen frequently? Is the Refrigerator given to me is faulty piece? Should the compressor warranty is now start from whenever they replaced ? From the service centre of Whirlpool, Anand compressor is replaced but for that they charge me Rs 700+225 on 25/03/2009, Even though Compressor is in warranty. Service engineer told us these are the charges for the Gas refilled that is in compressor. If compressor is in warranty why should I pay for the gas which are in the compressor? Kindly reply me on my mobile or E-mail. Is by doing this way warranty and quality of compressor are you not cheating the peoples and making the money from this type of the businees ? I hope you kindly revert back to me as early as possible.

Remark : As I have warranty of the whole compressor of seven years why should I pay for the anything that are come inside of the compressor ?

Harsdhad shah
Mo :[protected]

I bought my machine 2 years ago.Machine came with a problem of water switch n level something.When the demo man came, he told us machine is ohk.N then I packed the machine n kept it, as i was going to US.Now, when i came back from US n shifted to the new house 6 months ago, I opened my machine n started.As told by the demo man that there is no problem then too i was not satisfied .I called the service man n told this problem.He said, "for this, I have to change something n it would be costing you 1500."N this was the same demo man who came earlier n told there is no problem..Then too, I have given 1500 Rs to him to get the things done.After this in a month, there was a problem with suspension of the machine.They told us to get the things done in 2 days, but it took 13 days..From the day I had purchase this machine, every alternate day there is some problem n i get stucked with the dirty clothes n my money is wated like water...

We had purchased a Whirlpool Delight Refrigerator Model No.10017 DLX on 22 Oct 2006. We had purchased product from a Reputed Company with the purpose of getting good quality product that long laster with fewer problems. During installation, their representative suggested to buy their stabilizer for protection against voltage fluctuation. We purchased the accessory and installed it too for optimum functioning of the product.
However,...

After receving the Letter from Bajaj Finance about The Loan Clearence a sum of Rs 1030.00 has been deducted from my account. I have recieved the letter on 31/01/2009 and amount has been deducted on 05/02/2009. I do have approached the Incharge person of this in Bangalore and they promised that my money will be resubmited by 1 month but its already more than a month. If withinn 1 week i dont hear anything from your side i will file a complaint in Consumer Court by submitting the Letter which is issued by Bajaj Finance and also the My last month Payslip which iam aatching along with this mail. Also i have not recived my checks from Bajaj Finance which is provided at the time of Applying for EMI.

I request you to Send my all the documents which i submited during the time of Applying EMI and also Resubmit my Last Month EMI which has been deducted wrongly. This will be a last mail were iam requesting as i stated above if i dont here from you within 1 week i will file a Case in Consumer Court with the Letter which is issued in my name.

Regards,
Partha Pratim Kashyap
[protected]

dear sir/ madam,
Sub: Regarding refrigerator of Whrilpool, which I bought on14.04.2005 (Compressor under 7 year warranty as also refrigerator under comprehensive Home care Plan No. HG[protected].
The first complaint lodged vide no DN[protected] on 18/01/09 and I was promised that engineer will visit next day. Time was also given. Phone no. and address were updated. Nobody turned up nor any body bothered to call back. I called later about four times, every time same routine repeated but no body attended to the complaint.
On 3rd Feb when called up I was informed that engineer visited but the door was locked on 28th Jan, 09 so complaint was closed. though nobody had visited which later on transpired as No engineer turned up, but the complaint was treated as closed. I was given a new complaint number on 3rd Feb 09 and a new set of promise. A new complaint no. DN[protected] was generated thus, though first complaint was never attended to.
ultimately after about two months of pursuasion and several telephone calls an engineer visited about15 days back and he took the voltage stabliser for test/ check up at service center promising that it will be returned or replaced if faulty, within three days.
Now about 12 days gone, severalcalls to service center and the engineer Sh. Monu, the voltage stabilizer is not returned nor replaced.
this is not the first time such experience with whirlpool. i think it has the worst kind of customer service back-up in place and customer ends up harrased for undue delays on account of non availability of spares or no-visits by their engineers. that is even when the machine is under warranty, absolutely perfect reason not to feel “Delighted Owner” of whirlpool products!

I sincerely hope that my complaint shall be attended to immediately without any further notices or requests/ reminders from my side.
anil kumar, dehradun