Whirlpool India Complaints & Reviews

I Purchase whirlpool washing maching 4 years back. Now its prime mover is not working which company claimed under warranty for 10 years. They are not responding and giving silly excuses and asking for 7000 .

Whirlpool and its service centre are cheat dont trust them and buy any product.

I purchased a new AC from Whirlpool. It has been four days since delivery and they have not installed the AC yet. No number of calls to their customer care or service centers makes any difference. Their service is pathetic and I will never buy from them again.

My contact number is [protected].

Hi, I bought a refrigerator on 24th May. After 3 days from purchasing the installation executive came and let us know that the refrigerator had some technical issues and he took the steps to replace the refrigerator. We got the refrigerator replaced but within 6 days the refrigerator stopped working again. It is giving no cooling. No one from customer care is helping. I paid almost 40, 000/- for this refrigerator and For the last 15 days I have been getting harassed

THINK TWICE BEFORE PURCHASING THE FAULTY PRODUCTS OF WHIRLPOOL.

My order ID[protected]
My contact number - +91-[protected]

I had lodged a complaint regarding an under warranty whirlpool fully automatically washing machine that the water heater is not working.

After visiting, the technical team confirmed that it needs water heater replacement but in spite of that I had waited for 3 months but did not get any replacement.
I did many follow ups on call with customer care but got only false promises from your side and every time without fixing the issue they closed my complaints, without asking me even whether the issue is resolved or not.
Even mailing to the regional heads/CEO is not getting any response below is the snap of that mail.

This delay will hamper my warranty period.
Would you please help me out here, else I have to visit consumer court?

Regards
Hassan

We had purchased refrigerator from sales India in Ahmedabad Gujarat, After that since from last 2 years we are facing problem with it. We continually complaint for repair. Currently from last 2 month our refrigerator having Cooling issue every second day i have to complaint about that, and i have to pay visit fees and there are no solution. So their Engineer suggest to take Annual Maintenance Contract on 31/03/2022 from N K enterprises which is located in vadaj Ahmedabad, This agency is authorised service partner. But there are not a single solution about problem. After many try they suggest to replace refrigerator. In this tearms they have charged me 8, 000 for Annual Maintenance Contract which is useless for me now N K enterprises counting 4, 000 of it, Which is not worthy for us. and company not giving proper cost of our refrigerator value. They want to charge maximum amount of new replace refrigerator. Here is uploaded my purchase invoice and AMC Invoice.

We had purchased refrigerator from sales India in Ahmedabad Gujarat, After that since from last 2 years we are facing problem with it. We continually complaint for repair. Currently from last 2 month our refrigerator having Cooling issue every second day i have to complaint about that, and i have to pay visit fees and there are no solution. So their Engineer suggest to take Annual Maintenance Contract on 31/03/2022 from N K enterprises which is located in vadaj Ahmedabad, This agency is authorised service partner. But there are not a single solution about problem. After many try they suggest to replace refrigerator. In this tearms they have charged me 8, 000 for Annual Maintenance Contract which is useless for me now N K enterprises counting 4, 000 of it, Which is not worthy for us. and company not giving proper cost of our refrigerator value. They want to charge maximum amount of new replace refrigerator. Here is uploaded my purchase invoice and AMC Invoice.

Sir i bought a whirpool refrigerator from M/S JINDAL ELECTRONICS HATHRAS ROAD RAYA MATHURA UP 281204 on 4 april 2021 Gas had leaked after 15 days of purchase and gas had leaked again and again in short intervals of time the gas had leaked 6 times from the refrigerator the service center technician had not repaired refrigerator properly under warranty period now they charges me for changing various parts of freeze freezer and heating condenser
I want to replacement of refrigerator kindly contact me

I raised a ticket on[protected]. they took One Month to say the Product is not available. and they told raise another ticket for replacement with new Product. so. i raised a new ticket on[protected]. After that they delivered the wrong Product instead of Correct one. Now, they Closed the Ticket without giving the Proper Solution. Again i placed another Ticket to resolve the Issue on[protected]. Still today, no response from the Regional Manager or Area Manager.

The Latest Ticket Number : VIJ[protected].

Please tell me when the Product will be delivered.

Ac not working properly last 4 year..so i refund my money

I had taken Whirlpool washing machine top load fully automatic in the month of September 2020 and as the company says it has 2 years warranty but I am not getting my bill so I just want a duplicate copy of my bill so that I can service my washing machine within the warranty period

I have purchased a worpool refrigerator before 2 years which always gets not working. Not get cooling and many other problem.

I have complaint many times to customer care they visit and repair the parts after charging huge amount. But the same day it's get defect.
And stop working .

Today dt. 29.05.2022 i again got repaired the freez and again stoped working .

For which I paid 5200/-

The worst product I have ever purchased.

Never purchased this product ever.

Raising this issue on behalf of Deaf and dumb couple cannot communicate comfortably in the forum.

Closed Problem Ticket(s)
BAN[protected] (closed by Whirlpool without any action stating this was a duplicate ticket, they are unable to provide the so called original ticket number)
BAN[protected] (worked upon post multiple follow ups and waiting more than a week; no priority provided even after pleading about the situation)

New Problem Ticket : BAN[protected]

Whirlpool 260 L Frost Free Triple Door Refrigerator stopped worked for the 3rd time from the day of purchase in 2019. Whirlpool is not taking ownership of the issue and blaming DIGI power backup system causing the compressor issue. There are 30 other refrigerators in the same apartment and the same Digi setup without any issues.

We have spent 2K plus twice as a part of gas filling into compressor. Additionally service charges were also imposed.

Not sure why Whirlpool does not engage own technicians and sends 3rd party technician (assigned by Whirlpool) to work on the issue who haven't shared any receipt for the work that was done.

I have purchased a side by side whirlpool refrigerator in Feb 2022. There is hinge problem identified by engineer in last visit by service center. When I check the status with call center after 1 week I found that my service request is closed with resolution. I have already escalated multiple time and no resolution is given by whirlpool. Falsely closed complain numbers are BAN[protected] and BAN[protected].

Service Request Number TIR[protected]

George pet whirlpool service centre cheating customers with high service charge and talking rudely.
Sree Lakshmi from whirlpool customer support also behaving rudely and not helping with George pet service centre fraud. We can’t entertain such kind of cheaters pls cancel their service centre license. Got the call from this number +[protected] which service centre number, saying if you want take otherwise go can’t expect such a BIG COMPANY SERVICE CENTRE CAN BEHAVE LIKE THIS.

Whirlpool customer support said rs 472 for top 7.2kg fully automatic machine and rs 530 for front load fully automatic
George pet service centre said rs 530 for any fully automatic washing machine
Who is correct here ?? Are anybody there to help us ?

I bought a automatic washing machine 8kgs from Digi1 Retailer, Ulhasnagar on February, 2022. During spinning, there is a loud noise that even neighbour can hear the sound. I have raised 3 tickets so far,

Ticket 1: Service engineer asked me to pause the machine, align the clothes manually and then start again.( If i need to stop and align manually, why did i purchase automatic washing machine)

Ticket 2: Service engineer came and applied oil on the plates and said it should work

Ticket 3: Service engineer asked me to keep the washing machine on the floor.He says issue will not come

Despite of all the fantastic ideas by the service engineer, I am still getting such a loud noise.
When i tried calling customer support team to connect call to Escalation team, they are stalling me by saying escalation team will call in 10 minutes. This is happening for past 3 days.

Please help me to fix this issue or replace the machine

I am writing this mail to you after being unable to get any resolution from the whirlpool service team in the last eight days. The service support line was rude to me and did not even share the complaint ticket number with my email id or my registered number.

To give you a brief on my issue:

As per the service engineer, Mr Naveen of Excellent Service, Bangalore, who attended to my machine of 3 yrs old, my premium PCBA board was faulty and required replacement. So I paid Rs. 9731 to get my machine board replaced on the same day. He committed that the machine would function appropriately once the board was replaced. So he replaced the board on May 16th with the new one (as per him). However, after running for 15 minutes the next day, the machine again stopped working.

We raised the complaint to the whirlpool service helpline on May 17th, but the representative didn't register the complaint nor share any customer complaint id. I thought the service team would call us the next day, but it didn't happen.

Finally, however, we reached the service line again, and the representative told us there was no complaint against our machine. How could that happen?. He registered the complaint, but the technician only came the next day and spoke rudely to my wife and my mother that we asked for the replacement of the board so early. To let you know, we didn't make multiple calls or ask to install a faulty part to our machine, which worked for only 15 minutes.

I do not understand what is happening at the whirlpool service centre. Are they putting faulty spare parts into people's machines or gaming the customers?

Now, I am making multiple calls to the service line, but the representative sitting there spoke rudely and said that person would visit and call you, which never happened. So I ask her to share with me the complaint id and tell me in writing that the senior technician will visit our place and give me my machine in working condition, but she is not ready to share anything. So now, I do not have any status on what I should do with my machine, either scrap it or file a consumer court case so that I at least get my Rs. 9731 back and buy a new machine.

We bought this machine in 2018 for Rs. 34, 000. Let me know what I can do with it.

Even dropping a mail to Service Head, CEO and the customer helpdesk no one is responding nor interested. We will file a court case against Whirlpool of harassing customers and taking away people money and installing faulty spare parts.

Thanks and regards,
Namrata Dixit

I baught a refrigerator and its within waranty and the same is leaking customer service guy came and informed me it's manufacturing defect so request you to pls help in resolving it previously I unknowingly make as resolved

I baught a fridge on 13/1/2022 with 10 year warranty. But refrigerator top and bottom is leaking water comming out one guy from customer service came and informed it's manufacturing defect after that there is no response. Request you to pls help.

Purchased the Whirlpool AC from TATA Cliq.

As I relocated to work location and didn’t get time to check the AC after installing. Noticed the AC is not working at all in the very 1st day o[censored]sage and found wrong. Informed TATA Cliq and requested return or replacement. But they suggested to check with Whirlpool team, as the return window is closed .

So I keep on informing that I received a defective AC Which not even worked for 1hr properly. They came and that AC’s PCB is damaged. And given jobsheet on 20 April 2022 that PCB is damaged. As the AC not even worked for 1 hr. So I directly requested return m/replacement for the product because PCB is the main for AC Unit.

After long 1 month struggle and without assisting well. They made me to agree for PCB repair. As I’m in mid summer on May 15 finally agreed to fix the issue by repairing to replace PCB. On 16 May when they came for repair. They said that PCB is Ok and issue is Gas leak. So they said that they fixed the issue within 1 hour.

But even after that, AC is not working well and the room is not getting cooled even after I kept it in for continuous 8hrs.

Raised the complaint again. But they are not responding well.

Tata Cliq carefully side lined by saying that try window is closed and to check with Brand team for further assistance and Whirlpool is not at all assisting well. After 1 month, they came to fix the issue and not done well. Room is not gettIng Chilled. Same like initial day. My Cooler is working better than Whirlpool’s AC

*Purchased the product on 17 March 17 2022, raised the complaint on 14 April. Product is still under warranty. Whirlpool is not assisting and not even ready for replacement. Even after they stated that the AC PCB/Mother Board is damaged*

On 18th May, I ordered a washing maching (Order No.[protected], fully automatic, Gen X). On 22nd May, I get an intimation saying the order has been cancelled, without any intimation or assigning reasons whatsoever. I have not got a refund despite escalation to various authorities.