Whirlpool India Complaints & Reviews

I have whirlpool AC which I bought from flipkart on 26th March 2022 Order ID OD[protected] and it was installed on 13th April 2022 E8 ERROR came in my AC on 31st May 2022 I called constumer care the same day and got complaint 3 In June the technician came, he opened the outdoor unit and said that a wire has been cut and he added the wire and burnt my PCB board while making the end, now called the whirepool costumer care and talked to the technician, all these are saying I have to pay pcb board money I said my product is in warnty and technician burnt it while making it so this responsibility is company fault technician so why should I pad money please help us

Name Sunny Kumar gupta
Mo No [protected]

Details of First / current AMC running:
The initial payment of the currently running AMC from 12 Feb’22 to 12th Feb 2024 for 2 years
Invoice No: AMC - 50265, dated 6th Oct, 2020
Amount paid: INR 4858

Second AMC that was given by Customer Service agent stating that my AMC is expiring Was a clear misrepresentation of facts – Falsely to gain advantage – not sure if they get commission… poor customers like us listen to them and pay!!! My bad that I could not check my old AMC papers then and trusted them!!! Details below:

Invoice AMC No: 79050
Date of Payment: 9th Aug, 2021, 3.44 PM
Amount transferred: INR 4858

You never sent me the AMC contract neither do I know the validity of the new contract as the old one is valid until 12th Feb 2024…. Long time to go!!!
Therefore please resolve this issue. Either give me a new date till when the contract is extended for AMC or refund and pay me interest thereon – for wasting my money with you and spending no value add time & energy on writing so many emails!!!

We purchased Whirlpool refrigerator Model: FF BM 2D 340 B/2020 on 4th January 2021. Within 2 months of starting to use the product, we noticed that the fridge section was not getting cooled enough. We raised a request with Whirlpool customer support and a service technician visited and stated that this was a common problem with the models with freezer at the bottom and fridge section at the top and simply advised to power off the refrigerator and power it on after 24 hours. We followed his advice. Same issue occurred again within 3-4 months and we again raised an issue. In none of the two instances did the technician even check the motherboard or any other parts of the fridge.

As this issue kept on becoming more frequent, we got frustrated and requested customer support once again on 3rd May 2022. The technician who visited this time, checked the motherboard of the refrigerator and stated that it needs to be replaced. Also, we were informed that the warranty on the motherboard has expired after a year and we will have to pay for this replacement out of pocket.

We find it extremely disappointing and frustrating that as soon as the warranty expired Whirlpool's technician looked at the root cause and suggested replacement which could have easily been done last year as the product was faulty right from the beginning. Not only does this show lack of expertise in the company's technicians but also suggests that customers are being cheated on by giving false warranty promises.

Considering the situation, we requested the company to arrange a replacement of parts/full but they replied stating that this is out of warranty and the cost has to be born by the customer.

This was a costly purchase and the company is not ready to take responsibility of their faulty product.

Hello there,
I would like to inform you something.

Today whirlpool service engineer visited our place refrigerator problem. And now he confirmed our current compressor is too small to handle the 3-door fridge, and that's why the fridge is not working properly. IT"S NOT A GAS PROBLEM, it's not a gas problem which is said by your previous technician. Can you please describe this? I am more than willing to know How your service team works. And do still you want me to pay for your team's mistakes ???

What are you gonna tell me about your service problem, which I am facing for the last 3 months, we have already changed the compressor twice within the last 3 months and still, it's small. You changed it twice and your service provider used a small one without knowing the fridge's size. Is this seem like a fault from our end? Your person blams us to not complaining again within 45 days. How could some end-user who is not a technician can know this kind of problem ??

I have made up my mind to pay a charge to end this spring of mailing and problems again and again, but now we know that this is entirely your fault. Your own service provider checked it and confirmed that the issue is about the compressor again and it's again about the size of the compressor. Now, this seems like not a fault this seems like a threat from your service providers to gain money from your customers who are not aware of the technical things.

Hoping to hear from you soon.Thank you

I have bought a whirlpool Refrigerator on 2018.
The Refrigerator did not get cool 5-6day before on 31st may 2022, so I contacted customer support, then they appointed one service man for the checking.
The service man told after checking that the gas has been leaked, we need to take the Refrigerator to the service center to fill gas in condenser.

then called me and told the fridge is not repairable there is come internal leakage which we can't open to check inside and repair. you need to do replacement,
Then Miss Aarzoo contacted me and told your refrigerator price now 10000, you have to pay the rest amount to get a new one.

Which is not possible for me at all.

I could not afford it anymore, And more over my refrigerator is still at service centre and they are demanding extra transport change to get it back but I have paid the service charge already.

This product I am owning from your dealer located in surat is not working at all.

It's currently under warranty period I have complained and engineer had came on 26th Jan 2022, and replaced compressor and gas [I had paid service and gas charge] then I faced the same issue of cooling not working during whole the month so again complained about the same. The engineer came again to change the compressor along with gas [Due to your mistakes we faced many problems your second person described the issue as the first one added some different sized compressor so the fridge wasn't working - Is this something acceptable at this level ..!!]

Now I have to register a new complaint about the same as facing the same issue again, so I have registered and a person came to check that who's saying our gas is still needed some refill there might be an issue in compressor and they're asking for the charges of gas again. Why do we have to pay this again and again due to your fault I am not getting the proper solution in a single service then why should I pay for that again.

Is that our mistake about the compressor or maybe about gas?? I thought my mistake is just that we are using your product we should buy from some responsible guy who can provide services in a batter way. Currently, this feels like plunder.

Hope to have some proper solution I won't able to pay again and again.

Thank you.

I purchased AMC for double door refrigerator for 4 years but policy document not received. pleased send my policy document.

Sir I purchased side by side refrigerator in the month of Feb 2022 from Amazon . Now I am facing cooling issue in refrigerator and not getting any solution from them pls look into mattar

My name is Sandeep . i am resident of Derabassi Punjab. On Sunday 12th June 2022, We have purchased a whirlpool double door intellisense Refridgerator serial no. INA[protected] from Darwesh kirpa
Entrerprises Derabassi. We plugged on the fridge after 5 hour as suggested by the shopkeeper . We placed our dairy products and eating items inside it and in the morning we found that fridge was not cooling and all items were spoiled. Although light was on . We booked a demo for the fridge . Customer care told us that technician will come by today . We waited whole day nobody came . Then we went to shopkeer he asked somebody regarding this issue he told us to keep the fridge in high cooling mode and it will take 72 hours to start due to high temperature these days . We did the same but after 2 days no sign of cooling . After all we booked a complaint and a technician came today he told us that there is no gas in compressor and it is leaked . And now he is saying that it will take a week time to replace this fridge. First of all they ( company and shopkeeper) harassed us by giving a defaulted piece and now they are harassing us by forcing us to live without Refridgerator in this 45 degree temperature . We want a new Refridgerator within 1-2 days . As we have small pet who feed on milk and without Refridgerator it is very hard for us to feed him. Also in this temperature living without cold water is very hard. So it’s our request to deliver a new working fridge by tomorrow or day after tomorrow.

Purchase double door refrigerator 292L 3 star rating from Whirlpool website. It was delivered next day. Immediately called customer care number and registered request for installation and Demo. Even after five days no installation/demo done. No one contacted. I called customer care many times, each time they say they will make this high priority and installation will be done immediately. But no one contacted back.
Ticket: BAN[protected]

On 12th April 2022 I have purchased Whirlpool double door refrigerator from my hard earned money which cost 30, 000.I am using it store my Dairy products and Medicines. But since two days refrigerator is not cooling and working, same day i have complained about it and next day technician visited but he gave me a time of 1 week for part replacement, Because of this i have lost lots of my milk, dairy produce and Medicines and going on.I AM LOSING MY MONEY DUE SPOILAGE OF MY DAIRY PRODUCTS AND MILK, I AM LOSING AMOUNT OF MONEY OF RUPEES 2, 000 EVERYDAY, I AM IN HIGH INCONVENIENCE, CONTINUOSLY LOSING MY MILK AND MONEY, I WANT COMPENSATION FOR THIS OTHERWISE REPLACE THE PRODUCT I AM IN LOSS OF THOUSANDS OF RUPEES

I have a refrigerator with the freezer unit at the bottom.
It stopped cooling in the upper unit, freezer works fine.
I had third party extended warranty from onsite go and have raised several service requests to have this issue fixed, every time they change one part or the other, still the issue remains, motherboard, cooling fan, some sensor has been replaced but the issue remains.
The technicians are clueless about this unit and everyone says the same thing, that this particular model has some manufacturing defect.
Can someone please address this.
Either get this issue fixed or let me know what options do I have.
I have been running after this for almost two months now.
Someone kindly contact me on [protected]
[protected]@gmail.com

Placed order for 340L double door fridge on 10.06.2022. Order number[protected].
Canceled by company today 13.06.2022.
Refund not received.

I’m terribly disappointed with your after sales service.
I purchased a new refrigerator in Bangalore May 2022 and notice that the cooling is very low. The food kept in the fridge gets spoilt.
Your technician visited my home on 4th June and confirmed that gas is low and it has to be filled by another person.
I made lot of calls to customer care and they assured me that someone would visit within 3-4 hours. No one has even bothered to contact me.

Not good cooling of freezer with new
whirlpool double door
refrigerator

The fridge was purchased in Aug 20 and since the time of installation it was not cooling properly. No ice was formed in freezer.

Complain was lodged and the technician advised for voltage stabiliser, which was installed with our any effect.
On consultation it was told the fridge is OK and yo be set to setting for better cooling.

No repair could be undertaken because of COVID . Now the warranty has expired, ; and the technician who visited said that the fridge was functioning properly. When told about the back ground he said this requires gas replacement which can take place in workshop and the charges are 3000/.

I believe the service centre deliberately misguided us and cheated us not t undertake repair during warranty period very well knowing that the gas leak has taken place.
I have lodged a written complain via e-mail on 05 Jun 22, but nothing has happened till now.

The fridge should be repair free of cost.

Purchased in 2018. Stopped using in 2020 due to covid. Again now started to use. Now it has a problem and has to replace full bearing set worth 5800, that to with warranty of 6 months. What if the problem repeats? We are only 3 members in home. Not much clothes to wash. Is it worth to buy Whirlpool products

Hi, I bought a refrigerator on April, 2019 but within 3years it has started malfunctioning.
A technician from service centre came and said it had some technical issue. It is giving no cooling, double door fridge but it's main door is not properly closed. No one from customer care is helping. I paid almost 20, 000/- for this refrigerator and For the last 16/18 days I have been getting harassed. No one taking responsibility to solve it.

THINK TWICE BEFORE PURCHASING THE FAULTY PRODUCTS OF WHIRLPOOL.

Kalpana Pradhan.
Kolkata.

Why whirlpool is charging 2600 rupees for gas refill during compressor replacement under warranty.
Does Refrigirator coolant gas that much expensive?

[protected]
War[protected]

Divesh
from Noida
Dear sir, i have taken amc for my whirlpool washingmachine for 3 year via iccs service provider (Nominated by whirlpool).
but whirlpool customer care says AMC is not being shown to their system. thats why i am getting charged for every service visit and getting fully charged for any part replacement.
After contacting so many times via phone no reply from ICCS.

It seems i am not left with any option, recommend everyone not to take amc via iccs provider.
very bad experience !!

If you want to do amc, better go directly to company website, might you get better response.

Rgds
Divesh