Whirlpool India Complaints & Reviews

So I Bought a whirlpool fridge and before the buy date called several times to extend the warranty through amc and the next day of completing 1 year product buying date . The whirlpool serviceman came and talked how he can make it so that we bought the amc before the purchase date and took some extra money even though I started calling them 1 month prior but they did not pick up and even when they did they did not came . What kind of behaviour is this to get some extra money service man did not attend our calls just imagining how many more people they took money make me fell uncomfortable.I would like my 200 rs back cause I should not have had to pay them money.

My whirlpool a/c had a problem of faulty motor device running very slow since i purchase the product. i booked my complaint on 2-5-2022 my complaint no is CHE[protected] is registered, On 5 May 2022, 1 technician visited my location and he checked and stated Motor fan problem and need to replaced he also checked Air and said Air is full and i can still use the AC, But as soon as technician left i switched on the Ac but stop running .. i have called several times to technician and manager Mr Vishnu, they keep giving reason their is no spear part available..
Now its almost 15 days my Baby and myself suffering without Ac .

This is an humble request to do needful.

Whirlpool duro max (LX-1740 L3) not working showing red n yellow light . I had purchased this last week with my voltas ac. I am continuously calling customer care but no one pick up the call. Please my stabilizer asap.

With reference to the above subject, I had lodged a complaint to the customer care on 19 /4/2022 with an error code of F26.

Next day I was allocated with Technician of my branch area service care center, i, e 560049 KR Puram Bangalore,
He diagnosed the machine, and came to conclusion saying power board & user board has failed to run the machine, which costs Rs 9800/- and Drain motor with wiring has also failed need to change which costs Rs 3500/- + Rs 500 for service charge. Total you have to pay Rs 14000/- .

I Called Customer care service to verify how i should get to know technician giving me the genuine reasons or no, customer care suggested me to talk to Service head of my branch area,

Next day Senior technician visited to diagnose the machine with some spare part, changed the spare parts for demo purposes, after troubleshooting the Machine was running in the condition, suggested me to change the spare parts, which cost Rs, 9800/- agreed to get repaired done.

Annoying part was Senior technician was very rude and arrogant and was not responding properly i can understand COVID phase affected many peoples daily bread, but still i was humble and politely requested him to order new spare part,

It's almost 2 weeks over, technician is giving me the reason saying spare parts are not arrived from the company.
Customer Care has only inbound services, for better service customer care can follow up with outbound services with customers for expedite the complains closing timings with dealers/Franchise centers.

It would be good for the customers if the Escalation Matrix is provided in the website.

Requesting you to help me out to expedite the process, Below are washing machine details and complaint No furnished here for your reference.

Washing machine model no 31170
ITB[protected]
S.R.N BAN [protected].

Kindly look into the matter and do the needful.

Thanking You !
Vaishali

This is to inform you that I bought a double-door refrigerator 13/06/2018. The
The refrigerator is not working properly for the last 6 months I changed the compressor 3 times and was charged 3000 rupees still it is not working properly. Consider it as a last warning otherwise, I will file the complaint in the consumer court
Mobile:-[protected]
Address:- C-880/1 Rajendra Nagar, Bareilly, UP

I have ordered a 6.5 Kg top load automatic washing machine on 28.04.2022 on whirlpool website. After some time order got cancelled automatically and the amount has been debited. While contacting customer care for the refund they told to write the mail to whirlpool. But have written 4 mails, tweeted yet no proper response from them. Please refund the amount Whirlpool!

I ordered double door refrigerator from your official site last month on 25th april which gets delivered on time but still no invoice copy or bill is shared with me. Every time i called ur toll free number they told me to send mail to ur mail id [protected]@whirlpool.com but i haven’t received any reply even after 10 days of mailing. I am fed up after following up for my invoice copy from your site via mail and over phone. I am attaching my delivery slip and expecting to get a proper channel to receive my invoice copy on my registered mail id : sunny [protected]@gmail.com. Contact number [protected]

We bought a refrigerator last year, the refrigerator stopped working during the warranty period, we have been following up for the past 1 month but there has been no update on it. There has been no update from the service center neither the customer care.

Model Number : Whirlpool FF REF 21376 IFPRO BM INV 340 ELT + STEEL ONXY(2S)-N.

Invoice : WKD/21-22/-[protected]

Hi,

I'm new customer of whirlpool.

I was purchased one refrigerator double door one month back.
And now i'm facing gas problme in that, i raised one complaint regarding this three days before but till now complaint not resolved, when i'm calling to the technician he is talking in rude way and he is saying we are not playing here we are working, when we are free will come!

The way technician talking with the new customer of whirlpool is not correct, he has to apologise that, and do need ful regarding this issue.

And arrange the technician as soon as possible.

Thank you!

The technician name : Srikanth
Technician contacts no :[protected]

I lost my original invoice of refrigerator.
Please share duplicate copy of invoice email to [protected]@gmail.com
So I can take warenty service.
My refrigerator was purchased in 2014.

Please help me

Sir,

I bought Whirlpool 3-door refrigerator a year back. I faced a problem of an abnormal sound from the freezer within a month. When I complained, staff came and told that ice is getting freezed in the fan which is causing the sound, and told me that it would not recur, but then, I had to call for the same issue 3-4 times within a year. After a year, same complaint plus no cooling in the fridge. Now, the Whirlpool service...

My refrigrator is not cooling I have faced the same problem 4 times within 8 months the technitions of whirlpool are not upto the mark kindly send some good technitian.

Horrendous experience with whirlpool. A one and a half year old AC conks off and nobody from customer service is responsive. A guy came, looked at it, said PCB needs to be replaced ( mind you, it's supposedly an inverter AC which has been been used for a max of 40 days). Out of sheer frustration, I agreed to pay 12000 bucks but they still haven't come - its been over a month. Vardhaman from custoner service is particularly unhelpful . If you want a useless AC with pathetic customer service, buy whirlpool and anyone looking for junked appliances, pls get in touch.

I had bought a whirlpool redigrator 3 years ago it it worked properly for 2 years then it stopped cooling after segisterinf a complain on the online number they had sent some technician who were outsourced by them since then I am facing the same problem of not cooling every 3 months every time the technicians come and change some parts like pcb or sensor charge us heftily the fridge works properly for a month or 2 and again we start facing the same problem. Kindly look into the matter and send some experienced technician who can actually find the fault and repair it

I purchased whirlpool 265 litres refrigerator in Amazon 6months before and from the 5th month it started complaints after complaining repeatedly for 10 days technician attended and resolved by changing the fan but within one week again the complaint starts and I complained again and again it's almost fifteen days till now not even a call from the technician and I called the customer service almost 6 times they are saying 2 hours technician will contact u but no calls.fully disappointed with whirlpool service and refrigerator if there is any chance for refund or exchange the product I want it or else pls make a permanent solution

Dear sir/ ma'am

I writing this letter to inform you that I buy a 6.5 keg top older washing machine in January 2020 as a faith on your company but within two years warranty period it is created a problem. I called customer care and they provide a technician. He resolved the problem and charged Rs 2400. Therefore within two months it has the same problem and again calls the technician from your company and he said that I have to pay rs 6500 again for the repairing. So as a customer how much money do I spend on the washing machine and what is the quality of a renounce company's product like yours? I do hope you handle my case in a top- urgent fashion and provide an adequate solution fast. I have attached all the bills below for your reference.

Thank you
Anirban khamaru

I have lost my original bill of the Whirlpool single door refrigerator Please provide me my duplicate bill on [protected]@gmail.com

Sir,
I purchased a 292L 3 Star double door refrigerator on 16.10.2020. Within a year its gas was choked. the company refills its gas in October 2021. After six months its gas was again choked. Again technician refilled the gas on 03.03.2022 and charged Rs. 650/- for visiting and Rs. 2, 650/- for gas refilling. Again on 16.04.2022, its gas choked. On my complaint, the whirlpool technician visited and again charged me visiting charge of Rs. 650/-, The technician replaced its PCB and charged Rs.4800/- for it, and ensured that your fridge will start cooling within 4 hours. But that did not happen. after 2-3 days another technician came and tried to resolve the issue but fail. The technician said that this refrigerator is unrepairable. I had written to [protected]@whirlpool.com, [protected]@whirlpool.com, and [protected]@whirlpool.com to resolve the issue as soon as possible, but no response to my email for a week.
They are not returning the charge of PCB Rs. 4, 800/- as it is not working.
In today's email, they asked to deposit Rs.12, 068/- for the replacement of my refrigerator. Why do I pay such a huge amount for the replacement of the same model? The company not taking any responsibility for its malfunctioned product. All fault is the customer who brought a product by just seeing the big brand name of Whirlpool. We are making fool by such a big brand because they can easily sell its malfunctioned product. Sari galti grahak ki hoti hai. And so they are charging huge 20% depreciation (is the life of a refrigerator is 5 years only while compressor has a 10-year warranty) and transportation charge of Rs. 1, 000/- and the price difference. The price of a new refrigerator is far more than the price listed on its own whirlpool website.
The response of the whirlpool customer care is very poor and lethargic in nature. For the last 20 days, I am forced to live without a refrigerator during these hot summer days, I have to manage to keep my vegetables and milk in my neighbor's fridge. I am mentally harassed by this company.
Therefore, it is requested to kindly make arrangements for a refund of Rs.4, 800/- and replacement of my refrigerator without taking any charge or giving me the option to choose a model from the whirlpool website.

I have purchased a Whirlpool refrigerator from Croma, Pheonix, Bengaluru on[[protected]], i got it delivered on[[protected]]. when asked for the installation they keep on telling one or the other reason and not responding properly. after the purchase of more then 3 days still the refrigerator is not be used due to the negligent manner of response from the Whirlpool people. hence I request you to take necessary action against the Whirlpool People for the Loss occured to me in this regard.

I Purchased a single door refrigerator on[protected]. 230 Purple Mulia.

Today on 7-5-2022 I faced no cooling issue and I registered a complaint on toll free number. After few hours technican visit and told me you have an invalid bill and we can not provide service to you. I am attaching my bill.

Please help me.

Thanks