Whirlpool India Complaints & Reviews

I purchased whirlpool 265 litres refrigerator in Amazon 6months before and from the 5th month it started complaints after complaining repeatedly for 10 days technician attended and resolved by changing the fan but within one week again the complaint starts and I complained again and again it's almost fifteen days till now not even a call from the technician and I called the customer service almost 6 times they are saying 2 hours technician will contact u but no calls.fully disappointed with whirlpool service and refrigerator if there is any chance for refund or exchange the product I want it or else pls make a permanent solution

Dear sir/ ma'am

I writing this letter to inform you that I buy a 6.5 keg top older washing machine in January 2020 as a faith on your company but within two years warranty period it is created a problem. I called customer care and they provide a technician. He resolved the problem and charged Rs 2400. Therefore within two months it has the same problem and again calls the technician from your company and he said that I have to pay rs 6500 again for the repairing. So as a customer how much money do I spend on the washing machine and what is the quality of a renounce company's product like yours? I do hope you handle my case in a top- urgent fashion and provide an adequate solution fast. I have attached all the bills below for your reference.

Thank you
Anirban khamaru

I have lost my original bill of the Whirlpool single door refrigerator Please provide me my duplicate bill on [protected]@gmail.com

Sir,
I purchased a 292L 3 Star double door refrigerator on 16.10.2020. Within a year its gas was choked. the company refills its gas in October 2021. After six months its gas was again choked. Again technician refilled the gas on 03.03.2022 and charged Rs. 650/- for visiting and Rs. 2, 650/- for gas refilling. Again on 16.04.2022, its gas choked. On my complaint, the whirlpool technician visited and again charged me visiting charge of Rs. 650/-, The technician replaced its PCB and charged Rs.4800/- for it, and ensured that your fridge will start cooling within 4 hours. But that did not happen. after 2-3 days another technician came and tried to resolve the issue but fail. The technician said that this refrigerator is unrepairable. I had written to [protected]@whirlpool.com, [protected]@whirlpool.com, and [protected]@whirlpool.com to resolve the issue as soon as possible, but no response to my email for a week.
They are not returning the charge of PCB Rs. 4, 800/- as it is not working.
In today's email, they asked to deposit Rs.12, 068/- for the replacement of my refrigerator. Why do I pay such a huge amount for the replacement of the same model? The company not taking any responsibility for its malfunctioned product. All fault is the customer who brought a product by just seeing the big brand name of Whirlpool. We are making fool by such a big brand because they can easily sell its malfunctioned product. Sari galti grahak ki hoti hai. And so they are charging huge 20% depreciation (is the life of a refrigerator is 5 years only while compressor has a 10-year warranty) and transportation charge of Rs. 1, 000/- and the price difference. The price of a new refrigerator is far more than the price listed on its own whirlpool website.
The response of the whirlpool customer care is very poor and lethargic in nature. For the last 20 days, I am forced to live without a refrigerator during these hot summer days, I have to manage to keep my vegetables and milk in my neighbor's fridge. I am mentally harassed by this company.
Therefore, it is requested to kindly make arrangements for a refund of Rs.4, 800/- and replacement of my refrigerator without taking any charge or giving me the option to choose a model from the whirlpool website.

I have purchased a Whirlpool refrigerator from Croma, Pheonix, Bengaluru on[[protected]], i got it delivered on[[protected]]. when asked for the installation they keep on telling one or the other reason and not responding properly. after the purchase of more then 3 days still the refrigerator is not be used due to the negligent manner of response from the Whirlpool people. hence I request you to take necessary action against the Whirlpool People for the Loss occured to me in this regard.

I Purchased a single door refrigerator on[protected]. 230 Purple Mulia.

Today on 7-5-2022 I faced no cooling issue and I registered a complaint on toll free number. After few hours technican visit and told me you have an invalid bill and we can not provide service to you. I am attaching my bill.

Please help me.

Thanks

I lost my warranty card of washing machine. I do have the bill of the same
My washing machine is in warranty period..

I bought double door refrigerator of whirlpool company and after exactly 1 year approx its stopped working now service support is also very poor from last 1 month it is not working and not cooling and the food products inside are getting wasted.

Need a duplicate bill as I have lost mine.
Its a humble request please provide me a duplicate bill.

I bought whirlpool refrigerator with single door in March 2022. After performing well for one month it failed. On registration of complaint service engineer told that compressor of my fridge has failed and replaced it within couple of days. But It didn't work . I complained two times more but till now there is no resolution. Even no technician visit is made.

Respected Sir,

I Made a Complaint for Repairing before 3 Days from today regarding my Whirlpool Semi-Automatic washing’s Dryer is Not Working. Your Technician visited today approximate 1.00PM, his Name Is Murli Rai with Mobile Number.[protected], 1st Point is that your Technician is so Ill Mannered and bad guy he does not knows that how to treat professional customer, I am describing his behaviour, I got a call from his number yesterday that I have registered a complaint regarding repair, he make a issue that my voice is not coming properly to him, so I made 2 to 3 times to him from my side. He ordered me to I have to call me from another number, it was not request, I did not call to him by another number because I got frustrated. On next day he called me on same number approximate 10 times for my home address enquiry, without any voice disturbance complain. After visit at home he told me that my warranty got expired but I repeatedly told him that my warranty goes to expire in September 2022. I also consulted 3 times customer support no. he was also telling that your warranty covers all type of Motor problem I also check in flipkart product description it covers. I have to pay visiting charges. I can not understand why visiting charges taken within warranty period, after so many argument with your technician I paid him charges. He was demanding 2500/- + 354/- for replacement of motor. For checking machine he opened only back plastic cover of Machine and told me that I have to change Motor without any further check. I also Talked his Boss with no.[protected]. He simply told me that I don’t know anything whichever is technician is saying is correct, I have to pay. I simply told him that if I will pay you such amount for repair within warranty why I will not buy new washing machine so I rejected and paid him Rs.354/-

I suggest you that Please remove this bad guy from his duty, and recruit some professional person and teach him how to talk with customer. In future my whole lifetime I am not going to buy any whirlpool product in and I will also did not recommend to anyone buy after this incident, his Boss was also useless. I am attaching Washing Machine’s Invoice, Visiting Charges Bill Copy and Filpkart Product Description Snapshot.

I Suggest you to that please imagine that you are customer and you bought this product, and what you will do, go through and check Flipkart description where it is mentioned that my problem is not covers in warranty. I suggest you to that please give full description related product warranty which are covered or not, after buy your authorized person teach me that this part covers in warranty or this not. I though it is fraud or you thought that customer is Fool.

I own a double door fridge from 2021. Now from last one month the cooling has reduced so I gave a complaint for the same to customer care and requested for a hone visit to get it repaired. It's been tow days and no response I see from whirlpool towards this. I kindly request you all not to be any products of whirlpool as they have the worst service.

I have lost my whirlpool semi automatic washing machine bill, can you please provide duplicate copy of bill.

Few days back whirlpool AC service team had visited my house on my complaint regarding cooling issue with my AC which is under AMC. They had told me that air valve of my AC outdoor unit is not working properly and it needs to be replaced. For that they had charged Rs 950 from me. They said its having rubber part and thats why it is not covered under AMC. But in actual there is no rubber compnent inside it and it is totally made up of copper and brass only. I am attaching its photo for your reference.

I have send multiple emails to whirlpool at many email ids but i have not received any update from them. Can you please look into the matter and if it is covered under AMC then take necessary action to get back my amount.

I ordered a 3 door refrigerator order id[protected] on 28th April 2022 through the whirlpool official website. It was mentioned that the product will be delivered in 2 days. But it has not been delivered yet and there is no information about it as well.
Called the customer care 10 times but no help received.
Very bad experience, should have gone for other options.

On 8.9.2021 purchased one whirlpool split 1 ton a.c. online. my regd. mobile no. [protected] pradip kumar bhadury. since installation, a noise was coming out from the a.c. The engineer told me that it is normal ejection of gas. In other a.c. i never hear any noise coming out from other a.c. Now it is summer and I am afraid that such noise may create any problem. I purchased two a.c. from whirlpool with a faith that whirlpool is a best a.c. company. The second a.c. is 1.5. ton split. It was installed in my other house at the address below : Mala Bhadury, vivekanandapally, infront of durgamandir, Sainthia Town, Dist. Birbhum pincode 731234 . Since its operation in this summer found that cooling problem. I informed customer care. The assured me that within 48 hours the problem will be solved. but it is ten days passed. No help.

I ordered a washing machine on 9/4/2022, and made a cancellation request on the next day due to a delay in delivery but for no reason it was shipped after placing the cancellation request the next day. As per the assurance given by your Customer Support I have rejected the delivery, and I have at the same time updated the customer support for this, yet after their assurance they have not initiated the refund. I have followed up multiple times on calls and mails. Screenshot for our communication is as attached. Please save yourself from this delivery scam.

Order #[protected]

Please be informed that after several follow ups and spare parts change by your executives, Still my refrigerator is not working properly.

Different executives of your company visited for house and all of them diagnosed different reasons for the same.

As they informed we changed my refrigerator Heater and Board, However my problems remains the same.
Now it's more than 4 month my refrigerator issue is not solved. It's seems like executives visiting my house are not able to diagnosed the exact reason of my complaint.

Please be informed that I have never serviced or did maintenance of my refrigerator by any local technician, I always rallied and had a good faith on your company and your service, However I am very disappointed with your sent executives.

Please arrange your competent executive who can resolve my refrigerator issue during this harsh summer and fasting days or Do the needful for the replacement of my refrigerator.

We have 1.5 ton split AC with SlNo : NM[protected] which had no cooling issue.
Raised a help desk call on 17th April : BAN[protected]. On 18th April service engineer filled gas and charged Rs. 3050. It worked only one day and failed again.
Raised another help desk call on 21st April : BAN[protected]. Again he says gas has to be filled and demanding Rs 3000. When we refused to pay, he denied service saying there is physical damage in gas pipe. I can assure that there was no damage created by us, but when i called customer care for support, they joined together to get this additional money saying damaged.

I reiterate, there was no damage or even there is no circumstance to create a damage to the exterior device.

I sincerely request to study to issue and get it resolved ASAP to maintain our confidence with Whirlpool.

I have got whirlpool refrigerator in October 2020. I’m very surprise within a one and 1/2 year This is not cooling perfectly and the only solution by service executive we need to change the motor.I have used many electronic brand like lg samsung Godrej. But this is first time where is in very short span of time machine required new motor. Is the machine life of whirlpool? If this will remain sane then after every one and half year I have to change the motor.which is costing Rs2300.