Whirlpool India Complaints & Reviews

Hi,
My name is Abdul Wahab Kazi.
I bought Whirlpool refrigerator back in April 2021. Last 15 days ago some problem came and technician came and replace the part, did gas welding and filled the gas fix the problem. Again after few days dame problem occured and I requested for replacement as same problem is keep coming. I am 70+ guy I had same problem with my old fridge that's why i bought the new one but again I ended up keep calling technician simply i wasted my hard earned money. Company is denying my requfor replacement. I explained my situation I am sick and old guy i can't keep calling company for servicing and also it's covid time if technician bring some infection i will be very seriouufor me. But company people are very rude and they don't have any respect.
Please help for replacement. Thanks
Invoice no: C8079923
Order No: ORD6006651

The service promised and what Whirlpool is doing in the name of service is the most worst service anybody can ever get.

First I received a call from an engineer who said in my pincode he can not provide service. It is 560099. He provides service in 560100.

However the My next building pincode is 560099. Anyways he REFUSED to provide any service and did not even listen what I am trying to convey. He said someone else will connect me.

Even after raising a request and reaching out to Customer care again and again no engineer reached out to me over call.

I do not understand, It this the standard WHIRLPOOL (leading company) follows for customer support?

Whirlpool is selling products with so much promises for what? Your engineers neither know how to talk nor know how to listen.

Please employ engineers who are Human not robots.

Hi sir/maam,

I am very upset and frustrated . The Whirlpool India company is playing with me in past 6 month without fixed my issue.

I complaint lots of time regarding my washing machine issue. I have a top 360 degree bloom wash pro fully automatic washing machine . I have a 3 years warranty of my machine and now only 8 months are remaining .

My issue is that there is a voltage fluctuation error...

Dear company the retailer of your company in kanpur which name is roli electronic from him I bought a refrigerator model name is proton and I bought in 2014 now its compressor is not working so I complained of it but I have no orignal invoice . First retailer take my refrigerator at service centre but now he is asking for money to repair and refused to give duplicate copy . Pls tale action on it

I have purchased washing machine through Amazon on 08/Feb/2022. And the installation by whirlpool has arrived on 09/Feb/2022. The problem here is along with the installation the service guys are forcing us to purchase some extra products like in my case with Whilrpool washing machine, the service guy advice me to take Scalegon product for cleaning the washing machine. I said big No for that. But again he asked me to take calstrait water energiser...

I bought a Whirlpool microwave oven from Super Elect. Uttam Nagar West in August 2021. I'm facing issues with this product from day 1. Raised multiple complaints but none of them got resolved. and 2-3 weeks back microwave oven stopped working, when the service agent came he said it's an internal part called Magnetron is not working and they will get it replaced in maximum 3 days. But It's more than 3 WEEKS and still, it is not repaired and I didn't get any response from the service center. Their way of talking is so bad that they don't bother about my issue. Even the store Where I bought this product also doesn't care about my issue.
Please help me to solve this problem. I want my money back.

I bought a whirlpool refrigerator 11 years back.In the course time us, freezer gasket got damaged as it became hard.Now it is not closed door of refrigerator. My model whirlpool refrigerator DC195S/2010.So I need urgent of freezer gasket refrigerator in this model.so it will available things, reply and arrange me.
NAME BALAN N
mail id [protected]@gmail.com

It has been one year I bought the single door fridge from the day one it is not working. Many requests raised no action from either whirlpool customer service or the agency.

Impeller is under 3yr extended warranty
Firstly dey r refusing
Secondly charging for rotary separetly which comes wid impeller ...all company r providing impeller which disc with rollers n rotary but dey r charging rotary seperately even technician first said its for 350 den after a talk d senior said its 250 den again stem rs 50 extra
Secondly charging service fee
Firstly dey send service person widout part on talk dey said its free den said service charge n wen i said no need to send person i will collect wid all my documents dey r harassing me for dat visit in which a person just wasted my time
Also worst disc dey r giving my machine is of violet colur giving me red n dat is also used or not new
All companies provide compelte impeller wid disc rollers n rotary for dat also i here nby attach d pic

Hi, I have purchased a whirlpool inverter ac on 10/04/2017. We have a compressor issue now and it can be claimed under warranty. But I lost the bill and request you to send a copy of the bill to archana.[protected]@gmail.com. Appreciate any quick response as we are nearing the end of warranty.

Washing machine not working properly, but I have lost invoice.

I bought a Whirlpool refrigerator 11 years back. In the course of time its freezer gasket got damaged as it became hard, consequently cooling is lost and now electricity consumption is so high and things stored in it get damaged quite often.
I wanted to repair it and contacted Whirlpool customer care and hence technician visited my house and identified that the gasket to be changed and it has to be ordered in the company. Advance payment was also done. Since i didn't get reply for more than 2 weeks, i contacted customer care again on 23 jan 2022. Then i was informed that the product is not available in company so cannot be replaced.
Coming to the matter, it is a pity on you Whirlpool, for such reputed company to admit that you don't manufacture the spare for your products. It is the invitation that your products should not be bought anywhere, if bought the customer is trapped. How can I throw the refrigerator just for the matter of a simple part (door beeding? I'm extremely sorry to say that you don't believe in your own products and you have no commitment on your customers. I'm not asking you to give your service on a free basis but requesting you to produce quality appliances and take responsibility on customer satisfaction.

I have purchased Whirlpool refrigerator in 2015, now the compressor gone but compressor has the warranty up to 10 years.
To claim that warranty they are asking purchase bill. Since i missed my original bill and Ezone showroom also closed every where (where i purchased ). Based the manufacturing date pasted on the refrigerator they are not claim the warranty..

My washing machine model 123 650h stopped working. On checking the SR mentioned that the PCB board melted.
Even though it’s 10 years old we would have not used it more than 30 times and it was kept indoor with no impact from weather.
I still don’t understand how it could melt.
I had to pay Rs5000 to have it fixed.

Could you please help me with a duplicate bill for my product that i ordered from whirlpool website as i have not got any bill along with the product. Thankyou

Registered a new compliant on 05-01-21, because of the plug is burnt.

The customer support told that the plug has to be replaced that costs 300/- and they told me about the service charge of 450/- which is totally unfair.

The part itself costs less than the service charge. The washing machine cost is less than 15k when it was bought and its not even been 3 years since the date of purchase.

- parts of the product while manufacturing doesn't comprise of good quality
- unfair customer service charge
- frequent repairs

lost trust in buying this whirlpool Brand products.

Could you help me with a duplicate bill as i have lost the original bill. Please provide me a copy of my xerox.

Dear Team,

I have a genuine grievance here and it is causing me some agony and regret over my decision making and I need your kind
help to overcome the issue. I am an Army Officer and I purchased this machine through the Canteen Stores Dept. from
Amico Agencies, Pune. All my last 3 machines over the last 20 years have been IFB (each serving me for 6-7 years without any issue)
and this is the first time I changed my trusted brand and opted to buy a Whirlpool product when persuaded by the Amico Agency sales person stating that the machine was manufactured in Europe and was of the best quality amongst all machine made in India.

I agreed and purchased it but within 2 years, the manufacturing defects have been exposed. Pune is neither a coastal area, nor is my washing machine kept on the open terrace or exposed to rain, moisture or bad weather in any way. Moreover, I use a washing machine cover and stand purchased from an authorised dealer to keep the machine protected in every way possible at all times.

So it is clear that it is not the handling but the defect in manufacturing/low standard of material used that has led to the problem.

Please find the invoice of my washing machine and the service report attached herewith.
Details as follows:
Ticket no- PUN[protected]
Model no- 31322
Serial no - SLB[protected]
Date of Purchase- 27 Sep 2019

Also find images of my washing machine attached herewith for your reference. You can see the cabinet area around the top where the
control panel fits and the area behind the detergent/softner tray is showing clear signs of rusting.

You will understand that these areas usually get covered behind the detergent tray or the washing machine cover.
The extent of rusting clearly shows that although I saw it only a few days back while cleaning the machine,
this has been developing and would have started much before September 2021 when the warranty would have expired.

I am sure the quality and performance of your products is a matter of pride for you also and such issues coming up are not great
for the reputation of a big brand name like Whirlpool.

I urge you to understand the issue in its entirety and see that the rusting has not happened overnight but has been happening for a while,
likely much before the expiry of warranty. Please check with the technician who had visited my house to inspect the machine
and he will inform you about the actual condition of the cabinet and other facts.

In view of the above mentioned facts, I earnestly request you to provide me with a replacement for my machine/machine cabinet
if only that is faulty at no extra cost to me.

Awaiting your positive response at the earliest.

Our Whirlpool Top loading washing machine water inlet become feeble, upon complaint there was a service agent from SREE CARE visited and changed the inlet valve. After that the water inflow is working fine.
My complaint is about the price they have charged for the spare part was 1950rs whereas the similar product is available in Amazon between 400 to 700rs. Why did this service center charge me 1200rs extra? This is called ripping off the customer.
On top of such high charge there is a service charge of 450rs as well.
Is there a way i can raise this as consumer complaint on such a high charge towards a spare part?

regards
Aravind

I had placed a single door refrigerator on 13dec2021 through whirlpool website and full payment with order no #31652 had done and they had confirmed the delivery will done within 3-4 business days .
After so many follow ups the delivery received on 22DEC2021 that to with wrong order i.e washing machine instead of single door refrigerator.

But again after so many follow ups, it was picked up after 1 week of receipt and as on till date we had received the actual delivery.