Whirlpool India Complaints & Reviews

Hi All,
We bought top loading washing machine from whirlpool in 2018. Exactly after two years we are getting too much sound from washing machine while rinsing and drying. We requested service from whirlpool and the technician visited after 4 days. He said motor bearing got damaged and which will cost Rs.6000. He charged Rs. 472 for his visit.
This is unexpected quality from whirlpool company. We are using whirlpool Refrigerator since years. With that trust we bought washing machine from same company. But this is happened.

Dear sir
I had purchased single door fridge 6 month before we are complainted from day of purchase but deaf ear by whrilpool and harrassed to consumer financial and mentally and not replaced to this making excuses this will not be replaced, we suffer from last 6 month and forced to us to keep defected pec .
Kamal Raj
Behaf of Priynka
House no 1120-1/2 gobindpura Manimajra Chandigarh 160101

Old fridge double door 6 sense pcb

Hi, I am Rajendra Prasad.
I have Whirlpool 205 Genius Refrigerator. Whirlpool Refrigerator Model No.70661 and Sr.No.INC[protected] after visited technician of Whirlpool. he told compressor defective, and required bill.
I have lost Refrigerator bill.
For rectification I need duplicate copy of Bill.
Please send me copy of bill on my email I'd
[protected]@gmail.com.

I am filing a case consumer court for fraud and not repairing the fridge . Its been Months tried since around 10-15 time service executive came and tried to fix it and My mom payed too many times for different parts which is more than 13k rupees . Every time there is different part problem, its been months with this hassle now they want us to pay for the some pipe . I am pretty sure previously changed parts were not the problem because it still have the same problem. My mother is 65 and you guys ripping her money off and doing fraud. I will ask her to file mental harassment against the company but I definitely will be taking this to consumer court .

I own a refrigerator 6 years old and stopped working recently. On complaining on toll -free they sent a local mechanic in the name of whirpool and he diagnosed some problem . After 10 days they say no spare parts and decided to repair it . after a few more days they come back and say now the problem is with compressor. Now its been 10 days they have taken the fridge and say still resolving. its been 28 days today.
The beauty of this is after many escalations a whirpool person has not yet called me even once. Only some local mechanics.
Their website has many escalations right upto Service head India / CEO . No replies to any mails . They are purely cheating customers promising great service.

I am continuously calling customer care for one month for a service and they will tell in 24 hours technician will call you, but nothing is happening

I booked a washing machine which was delivered and it's been one week none had turned up for installation till date.i had lodged n number of complaints with the customer care and no use.

Fridge got burnt out inside during thundering in gulab cyclone.kindly advise what to do in this regard

Service Request 1: BHU[protected] - Date: Saturday - 16/10/2021
Service Request 2: BHU[protected] -Date : Tuesday -19/10/2021

Service request 1 was closed without any intimation to me, and when I called back to get the status, I got the response that the request is closed as I declined payment, which is totally incorrect.
When I requested a reopen of the same service request, I was notified that the service request can't be reopened and hence the 2nd request was raised.

for the 2nd service request I was not contacted at all, with in 24 hrs as well, though the company guarantees a response in 2hrs and must visit with in 24hrs.(Absolutely wrong information over here : https://corporate.whirlpoolindia.com/discover/customer-care)

One of the service request person from Sambalpur, Odisha visited sometime back and checked the machine, he informed me that the repair cost is 8000/-, after that I raised the service request and informed that my motor is under warranty of 10 years and could he provide me with the quotation for the repair. Henceforth he started ignoring my call and closed the request and the team is not responding any further.

Contact No of the service Person: +91-[protected] - Name : Md Aslam
Another contact- +91-[protected]

Now I got the response from @[protected]@whirlpool.com, that the TSP set was defective and need to be replaced and cost would be 7000 and as a goodwill gesture he wanted to waive off service charges(which I don't need) and I need to pay 6500/-.

I am not sure what is the warranty period of the the part and is there a way I can check the price of the product in market.

I checked multiple forum for the issue after warranty period for whirlpool, and everywhere it is recommended not to buy any product from whirlpool as it gives issue after warranty. Possibly its my mistake that I didn't believed the comments and bought a product from you.

Hope you guys can take care of this issue and provide response to me properly.

This is really frustrating that even after multiple calls and emails to helpdesk the issue remained unattended and there is no acknowledgement.

Even I tried to contact the service head but no luck there is no response to my message and calls.

I am very disappointed the way WHIRLPOOL has treated me it has now 3 days with no response from Helpdesk or the technician

I never expected such service from reputed company like WHIRLPOOL.

People are not even loyal to there job.

Hi am facing issue in the refrigerator which I had purchased in 2010. it is giving buzzer issue, every time we switch on any switch its buzzer starts giving sound continuously. Also facing issue of cooling.

I have raised complaints many times. Engineer says that main controller box issue, need to be replaced. But controller box is not available.

Same issue I had faced for washing machine. None of the engineers/ technicians were able to resolve the issue and ultimately we had to buy new product . we had to change the product, instead of buying whirlpool we bought LG.
Now if we don't get resolution then will again have to change the product.
Expecting the earliest solution of the issue.

Regards,

Vikas
[protected]

I bought a Whirlpool 6Kg Fully Automatic Top Load Washing Machine on 2nd June 2021 from Flipkart. The Water Inlet pipe broke in less than 5 months. I raised this issue to the customer care as it is still in the warranty period. She wasn't helpful at all, infact she was very rude. Sometime later, i receive a call from the technician asking for 550/- for just a pipe.

Phone/Mobile Number:
[protected]

I am Amisha, a highly dissatisfied and cheated customer who have fallen prey to these big frauds who are putting on a mask of so called multinationals and looting peoples hard earned money... i purchased a whirlpool waahing machine in 2019 and from that day till today, my life is revolving around these frauds asking them, rather begging them to replace this machine as the technician also...

Compresser default I lost my bill plese help me for duplicate bill urgent my gmail id prasad.[protected]@gmail.com

It just been 6 months we are already getting ub error couldn't find any solution what ever we do we can't find solution to this problem customer service is not even responding don't know what we will do with this waste box worst experience with whirlpool.

Mission not working

I am Amisha, a highly dissatisfied and cheated customer who have fallen prey to these big frauds who are putting on a mask of so called multinationals and looting peoples hard earned money... i purchased a whirlpool waahing machine in 2019 and from that day till today, my life is revolving around these frauds asking them, rather begging them to replace this machine as the technician also claimed it to have a manufacturing defect and it needs replacement.but this company doent giva a damm about their customers and mentally harass you. I'm sick of complaining about the washing machine that was delivered on November 29, 2020. what occurred because our complaint was ignored.

We also have video proof of the machine not working properly, which we provided to the higher authorities of this fraud company, but they were uninterested in hearing our concerns, including Anshul, the allegedly "customer service head of Lucknow."

they can fall to the limit of blocking ur number and changing ur adress in theor company's form.

NEVER EVER TRUST THIS BRAND.
THIS IS A BIG FRAUD.YOUR MONEY WOULD BE WASTED COMPLETELY AND YOUR SELF ESTEEM WOULD BE CRUSHED TO ZERO

earlier i was using IFB for 15 years and have never had a problem and if i had, the company cared enoigh to provide timely resolution..i still repent my decision to go for a change and that too in such pathetic bramd this time... Even my relatives use washing machines from various manufacturers such as Samsung and LG, and they have stated that if they have any problems, their concerns are prioritized and resolved swiftly.

GO FOR SOMETHING BETTER LIKE SAMSUMG OR IFB
DONT GIVE YOUR HARD EARNED MONEY TO THESE CHEATERS.
NEVER EVER TRUST WHIRLPOOL

Dear Sir/Madam,

I am Shivam Gupta, a dissatisfied washing machine client. I'm sick of complaining about the washing machine that was delivered on November 29, 2020. I must have complained at least ten times and even sought a replacement of the product due to a manufacturing problem, but you have yet to respond positively. Even the technician that came to visit indicated that the machine needed to be replaced, but I'm not sure what occurred because our complaint was ignored. After several complaints, we contacted the service centre, who stated that the shockers were causing the problem and changed them; nonetheless, our problem remained unresolved. The machine was vibrating violently from its position as if some crackers are bursting inside the machine.

We also have video proof of the machine not working properly, which we provided to the technicians, but they were uninterested in hearing our concerns, including Anshul, the allegedly "customer service head of Lucknow."

These customer service representatives have taken their disregard for us to the next level. I regret putting my hard-earned money into such a dreadful firm, whose after-sales service is even worse than that of fresh start-ups. I've been using IFB for 15 years and have never had a problem. Even my relatives use washing machines from various manufacturers such as Samsung and LG, and they have stated that if they have any problems, their concerns are prioritized and resolved swiftly.

I would never advise anyone to invest in a firm such as Whirlpool. My hard-earned money has been completely wasted.
If you want to have a tranquil mind, you should never buy anything from Whirlpool. Other companies, such as Samsung and IFB, genuinely care about their clients. If there had been an issue with another firm, they would have replaced the machine or returned the money because this is a manufacturing flaw.

I am a highly dissatisfied customer. The customer service is trying to suppress our voice by blocking our numbers, changing our house address, saying that everything is OK without even contacting us once. This is like a limit to how much one company can mentally harass their consumers.

For other communication, you can contact me at - [protected].

I purchased Whirlpool Double door fridge on dated 14/6/2021 from Kohinoor Electronics Dadar. Delivered on 15/6/2021. On 14/6/2021. I found crack on upper compartment on 9/10/2021 on same date I informed in Whirlpool service center with photo but they denied about fridge issue. As per them it is customer mishandling mistake. Need complete refund or fridge replacement for issue.