Whirlpool India Complaints & Reviews

Please provide me the duplicate bill, registered mobile number is [protected]
Registered Name: Pranay Roy

I bought this AC from Best price Super Market. Raipur Chhattisgarh

We have raised service request for machine not working. A service professional from Eswar Services, Santhipuram, Visakhaptnam - 530016 has attended and replaced the PCB board and left. As the machine is out of warranty, we have paid rupees 4400.

The machine is not working as before that whenever power goes and comes back the machine is starting from beginning rather than the point where it stopped. We suspect the service professional has fixed wrong version board or defective board.

We have called service office but they have very worse response and keep on delaying to address the issue. we are struggling from past one month. Request the concerned people to resolve the issue as quickly as possible.

PFB details of product.
Model No: FF 2D 278 4s / 2021
Date of Order:[protected]
Date of 1st Product delivered with defects:[protected]
Date of return of 1st Product(approx):[protected]/[protected]
Date of 2nd product delivered(approx):[protected]/[protected]
Agency: Sathya Agencies
(P) Ltd., (Kamaraj Road. Tirupur)
GstInvoiceNo: 210122WHED008922

It's just been 50days this product is been bought, yet
I am writing this complaint for second time in a week with an issue on coolness/freezer. Please note the freezer is not getting frost. PFA as a proof where ice-cream has been In melted state even with deep freeze option.

We have been recommended to use it for limited option(by service agent on Oct4th'21) out of which is ice-cream, even the given options are not enough to be cooled?

How else an refrigerator can be used for?

Can we expect an proper resolution from agency

We have been using Godrej product for past 15years never had any complaints till date. Didn't expect this kind of issues from Wirlpool product.

The issue still no resolved. Now its weight balance issue. The dry function is loosing its balance and banging the walls of the machine. Raised a new complaint and then the same old technician came once again and his primary focus is upselling. Told the sound and weight balance issue. The resolution he gave me is take the cloths and manually manage the weight to avoid the issue. Wow what a resolution and collected RS. 470.

Whirlpool do you even have qualified technicians who understand customers problem in first place. Such a horrible support you have and I have decided to buy a new Samsung washing machine which has better customer support

I bought the new model freezer bottom fridge on 14th Feb 2021 and till now six complaints have been lodged on the same issue of frost formation in the freezer portion. A PCB and fan motor has also been changed and the same problem persists. Details of the recent complain is as under

Team Whirlpool Thanks for contacting Whirlpool. Your Service Request Number CHE[protected] is registered with us. Dial[protected]Toll-Free) 8AM-8PM for further assistance.

It is yet to be resolved. As the same problem persist I feel there is a technical flaw in the product. It has to be referred to factory for rectification.
I am a pensioner and the product has been bought with my life savings.
Can something be done.
Mani K S

Customer Name : Ribhu Gaur

Product : NEO IF305 ELT ILLUSIA STEEL(3S)
Model Code : 20581
Date of Purchase : 02.10.2016

Defect Description: There is developing rust on the entire body of the refrigerator during Normal use in last 5years . Defect liability of poor materials used in unit is leading to loss of Equipment .Please arrange for replacement from Supplier Whirlpool India available at [protected]@whirlpool.com

Hi Team, this is very pathetic and disappointed experience with you

I have register my compalint dated on 30th Sep for gas leakage engineer came and take the gas charges and fill the gas after that machine is not working next day again he came and fill the gas again machine is not working next day again he came and ask your machine comparsor is not working and I'll fill the compalint dated on 01st Oct engineer visit 03rd Oct take money for replacement and ask 04th Oct we change the comparsor

Today again I'll call to service centre he said it will take 2 to 3 days

In this summer season with a child and family how can we manage these thing did you understand I think not

It's your responsibility to provide the status to customer for regarding compalint but No one can call to customer for compalint status

With this experience I never ever suggest anyone to go with whirpool equipment

Can you please look in the below complaint number DEL[protected]

Thanks
Baljeet Singh

I bought an Whirlpool AC from Vijay Sales in Nov 2020. It’s not even a year the cooling coil of the AC is apparently damaged. Throughout these 10 months, I have not received a single call from their end to get the AC serviced. Every time, I have called them they have logged a complaint and closed it without having anyone actually visit the house.

Finally in September 2021, the AC stopped working and I called them to have someone come and fix it. Their website claims visit in 24 hours but I had to make several phone calls for 2 days in a row to get the issue fixed.

The technician who came I don’t know what he did and the AC worked only for 2 weeks after that. He informed that company has to get a replacement of the cooling coil. I logged the complaint on 30th September and for the next 2 days I didn’t receive any phone calls from neither whirlpool nor the service center.

When I called whirlpool again asking for the status, they very casually said sorry and didn’t do anything. I requested to speak to the manager, the manager got me conferenced with the service center head who doesn’t manage the AC section and again no fixed dates or time provided by when the issue will be resolved. This is so pathetic with a brand like whirlpool. They also advertise that you can send a complaint to them on their help desk email and the funny part is no one has even acknowledged that mail till today.

The worst after service. After spending so much money, I am only getting to use the product for 10 months and in-spite of product being in warranty the company is not helping me at all. AC is not a luxury but a necessity for us as there are patients in the house who are having sleepless nights due to heavy hot flashes thanks to the medications.

Hoping I will get a help here.

We had got a call from you saying that a technician will come and recharge the gas as your service guy had not charged the gas properly and welded it wrong at the first time. But again your technician is asking Rs 4500 from us. Why again we should pay as the gas charging warranty is for 3 months. So mortified with your service. And even we are updating the complaint there is no call back from you. I swear other companies give way better service than this. Please look into this matter and until then I will be updating the happenings on Twitter.

1) Your service guy lied to us telling warranty is only for 1 month for gas charging but we got to know it’s 3 months

2) Your technician took the money of Rs 450 + Rs 2800 for gas charging and then asked us to wait for 2 hours and later fridge will start cooling. And ofcourse fridge didn’t start again.

3) when we complained again your service provider rudely said that he can’t recharge the gas again because it will be a loss for him while he already charged Rs2800 for Rs 600 gas

4) He is asking us to take our fridge to his shop at our own expense because he didn’t weld the pipe properly

5) your customer service people are also told they can’t help with it

What I understood is Whirlpool people will cover up for one another and finally escape after spoiling our appliances. Either refund or come and repair it for us
Such horrible service you give, learn from Panasonic and IFB. We will make sure to bring this everywhere until you sort out things for us. I will be attaching the

Sir,
I have bought a whirlpool refrigerator on 23.8.2019 from the Central Police canteen, Calicut, Kerala. Contrary to our expectation and the good will of the company the product is not working for last 4 days. We have reported this matter to Krishna Agencies the authorized service center of whirlpool products in Calicut and a service personnel came promptly and done the service by obtaining a service charge of Rs.500. As soon as the technician left the place we have noticed again that the cooling system is not working and the complaint still persists. On enquiry it is learned that we have to replace the fan inside the system urgently.
We are just in wonder why a product from a reputed company like whirlpool is having such problem within such a short period and why the service personnel is not competent enough to resolve the problem efficiently .Kindly look in to the matter urgently and initiate action at the earliest so as to keep up dignity of the company and relieve us from the existing difficulties
with regards
Hemapalan
Mob.[protected]

I want to complain about the product mentioned above, which i bought from well known retailer chain “Croma” in Surat city, Gujarat around the end of Jan 2021.

In the product, i had issues of overflowing drain pan. Today is End of Sep 2021, and till now i had complained nearly 10 times to croma about problem of my refrigerator and particularly i had meeting with store manager too for the last three times about this thing. Yes, they have sent technician from whirlpool but still problem is there. They have tried almost all of the solutions which they could gave. In return i have asked to replace my product as it is in warranty and warranty says to replace it if it comes to that point.

They have added one copper coil in series with existing heating coil in order to evaporate the water quickly and in quantity. And now it’s started to smelling bad after doing that thing.

And even after this croma still wants to repair it, but now i am done, frustrated and i want a replacement.

What are your suggestions and what should i do? Can i get any legal help?

Thank you.

We had called customer care to resolve our refrigerator which was not freezing. They came and fuelled gas and from that day whole gas has stopped working. When we tried to reach them again they asked us to send the fridge to them at our expense and acted rudely. Worst service ever. Either refund the money or get our fridge ready. Whirlpool should learn from IFB or Panasonic’s service. Horrible services you give, so disappointed with your service and products. Will make sure to spread a word not to buy your products

We bought top loading whirlpool fully automatic washing machine in Feb 2019.
It worked well for two years as mentioned in the warranty. But from the last 2 months, a heavy sound in the spin tub is coming while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be Rs 450/-.
This is totally unacceptable that just telling about...

Product name: WHIRLPOOL WM 360 BLOOMWASH PRO (540) H 1
7.5 GRAPHITE (7.5 KG)
The dryer of my washing machine is not working since 4 months.
The technician visited 5 times but not able to resolve the problem.

Now the service centre not even picks my calls.
Have raised many complaints with Customer care. The service centre closes the tickets without fixing the issue.
NEED URGENT HELP NOW !!!
Complaints #: PUN[protected], PUN[protected], PUN[protected]

Respected sir

My name is Bikash Chowdhury, I am a Whirlpool customer, & used many type of appliance used Whirlpool. Sir last 30day I perches a double door 265 liter Intelli Fresh/neo fridge, (perches date – 17/08/2021).

Respected Sir last 15 to 20day I am facing a Lots of problem on my fridge.

1.The water is frozen out side on the door pup.

2.Not cooling fridge section.

3.The water is frozen in the deep freezer.

4.The body is sweating.

5.Fridge fan Motor defected.

I was complain to the service center, he said repair the fridge,
Iam very disappointed for the wirlpool.

Respected Sir Please its my humble Request for Whirlpool co.

Please Replace the damage fridge.

Thank you…..

Bikash Chowdhury

Contact no-[protected] / [protected]

Mail [protected]@gmail.com.

I have purchased a Whirlpool Neo 258 LH ROY WINE DOUBLE DOOR REFRIGERATOR on September 10th. We had demo on September 13th. It was without one leg. And also we faced water leakage & ice formation on freezer issue. We have raised a complaint and got a replacement yesterday. Even this new one has no cool sense light, frezzer box has some damage. We trusted your esteemed brand and purchased it for your years of excellence in the service. But we are facing a lot of issue for about 1 month with your product. We are facing struggle mentally by waiting for your response everytime. If you have a proper quality department, we would not have faced this much struggle. Really disappointed. Take necessary action and rectify our issue as soon as possible. I am not ready to accept any rework. I definitely need a replacement in three days. And while delivering, I need a demo person during the delivery time. He has to ensure everything is fine. Only then I will purchase this time. Else I will apply for refund and I will go for another brand.

Dear Sir/madam
I bought a washing Machine from your Whirlpool company on 5.01.2021. After 3 months it is not working and i am facing a lot of difficulties. That is why i am writing this complaint. I tried to reach out to one of your manager. His contact no is : [protected]. He gave the assurance that he will send the technician within a weak but he failed to do so. We are extremely disappointed with such kind of service s. Kindly look into my matter and take immediate action the sooner. I will be highly obliged if you will look into my matter and send the technician as soon as possible.
Thanking you.
Md Nayeem

Sir

I have purchased machine in nov 2019, now dryer is not working

Please resolve as soon as possible

Regards
Deepak

Very poor quality product and worst service.
Whirlpool is not able to repair my refrigrator properly in more than a month
They have outsorced the service and have no control over it. Service centre dosent have proper technician for this product. Their service centre says it's a less selling product so they don't have experienced staff and spares for it. So please don't buy Whirlpool Side by side door refrigerator at all.