Whirlpool India Complaints & Reviews

I want to complain about the product mentioned above, which i bought from well known retailer chain “Croma” in Surat city, Gujarat around the end of Jan 2021.

In the product, i had issues of overflowing drain pan. Today is End of Sep 2021, and till now i had complained nearly 10 times to croma about problem of my refrigerator and particularly i had meeting with store manager too for the last three times about this thing. Yes, they have sent technician from whirlpool but still problem is there. They have tried almost all of the solutions which they could gave. In return i have asked to replace my product as it is in warranty and warranty says to replace it if it comes to that point.

They have added one copper coil in series with existing heating coil in order to evaporate the water quickly and in quantity. And now it’s started to smelling bad after doing that thing.

And even after this croma still wants to repair it, but now i am done, frustrated and i want a replacement.

What are your suggestions and what should i do? Can i get any legal help?

Thank you.

We had called customer care to resolve our refrigerator which was not freezing. They came and fuelled gas and from that day whole gas has stopped working. When we tried to reach them again they asked us to send the fridge to them at our expense and acted rudely. Worst service ever. Either refund the money or get our fridge ready. Whirlpool should learn from IFB or Panasonic’s service. Horrible services you give, so disappointed with your service and products. Will make sure to spread a word not to buy your products

We bought top loading whirlpool fully automatic washing machine in Feb 2019.
It worked well for two years as mentioned in the warranty. But from the last 2 months, a heavy sound in the spin tub is coming while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be Rs 450/-.
This is totally unacceptable that just telling about...

Product name: WHIRLPOOL WM 360 BLOOMWASH PRO (540) H 1
7.5 GRAPHITE (7.5 KG)
The dryer of my washing machine is not working since 4 months.
The technician visited 5 times but not able to resolve the problem.

Now the service centre not even picks my calls.
Have raised many complaints with Customer care. The service centre closes the tickets without fixing the issue.
NEED URGENT HELP NOW !!!
Complaints #: PUN[protected], PUN[protected], PUN[protected]

Respected sir

My name is Bikash Chowdhury, I am a Whirlpool customer, & used many type of appliance used Whirlpool. Sir last 30day I perches a double door 265 liter Intelli Fresh/neo fridge, (perches date – 17/08/2021).

Respected Sir last 15 to 20day I am facing a Lots of problem on my fridge.

1.The water is frozen out side on the door pup.

2.Not cooling fridge section.

3.The water is frozen in the deep freezer.

4.The body is sweating.

5.Fridge fan Motor defected.

I was complain to the service center, he said repair the fridge,
Iam very disappointed for the wirlpool.

Respected Sir Please its my humble Request for Whirlpool co.

Please Replace the damage fridge.

Thank you…..

Bikash Chowdhury

Contact no-[protected] / [protected]

Mail [protected]@gmail.com.

I have purchased a Whirlpool Neo 258 LH ROY WINE DOUBLE DOOR REFRIGERATOR on September 10th. We had demo on September 13th. It was without one leg. And also we faced water leakage & ice formation on freezer issue. We have raised a complaint and got a replacement yesterday. Even this new one has no cool sense light, frezzer box has some damage. We trusted your esteemed brand and purchased it for your years of excellence in the service. But we are facing a lot of issue for about 1 month with your product. We are facing struggle mentally by waiting for your response everytime. If you have a proper quality department, we would not have faced this much struggle. Really disappointed. Take necessary action and rectify our issue as soon as possible. I am not ready to accept any rework. I definitely need a replacement in three days. And while delivering, I need a demo person during the delivery time. He has to ensure everything is fine. Only then I will purchase this time. Else I will apply for refund and I will go for another brand.

Dear Sir/madam
I bought a washing Machine from your Whirlpool company on 5.01.2021. After 3 months it is not working and i am facing a lot of difficulties. That is why i am writing this complaint. I tried to reach out to one of your manager. His contact no is : [protected]. He gave the assurance that he will send the technician within a weak but he failed to do so. We are extremely disappointed with such kind of service s. Kindly look into my matter and take immediate action the sooner. I will be highly obliged if you will look into my matter and send the technician as soon as possible.
Thanking you.
Md Nayeem

Sir

I have purchased machine in nov 2019, now dryer is not working

Please resolve as soon as possible

Regards
Deepak

Very poor quality product and worst service.
Whirlpool is not able to repair my refrigrator properly in more than a month
They have outsorced the service and have no control over it. Service centre dosent have proper technician for this product. Their service centre says it's a less selling product so they don't have experienced staff and spares for it. So please don't buy Whirlpool Side by side door refrigerator at all.

I purchased Whirlpool washing machine on 26th June, 2020 from Croma. The washing machine has 2 years warranty and in a year on 29th June, 2021, I raised a complaint with Whirlpool as it was causing electric spark. The technician mentioned spark was due to water going inside the panel and he cleaned it. After 2 months, my maid god an electric shock again from teh machine. On complainoing on September 11, 2021 again, the same technician comes and gives teh same reason. The water should not enter inside the machine panel and yet the only resolution they are giving is taping the wire internally. Just taping the wire will eventually cause wear and tear causing electric current again. On asking to change the top panel, Whirlpool is denying and is asking to use Liquid detergent instead of powder detergent. But in the manual, it is clearly written usable for both powder and liquid detergent.
The technician does not get Job sheet to take our signature. They are forging the customer signature too.

Myself Atul Patil from Jalgaon Maharashtra
I am briefly explaining complaint regarding whirpool double door refrigerator.cooling problem.
My refrigerator (360 ltr, Model-FF 2D3754S/2019) had a cooling problem 31 week back. Hence I raise the complaint to local whirpool service center. your technician visited and replaced some faulty electronic component and after that freezer compartment cooling started property.but cooling in lower section was not proper.hence I again requested technician to recheck.He visited again but told everything is ok.He shows me temperature of lower section of fridge @13 degree.But he could not explain regarding low cooling problem in lower section.I requested their local service manager, regin5al service manager at Nagpur to resolve this issue but it is still not solved .I wrote the mail to whirpool CEO and cmd aslo but nothing happened.

I have also sent the images of decomposed vegetables due to this problem to these officers

Request to do the needful.

I had raised a complaint to [protected]@whirlpool.com, dated 09th Sept 2021 that my refrigerators LED display light is not working properly, due to which I am not able to see in which mode my refrigerator is working. There is not other problem with appliance apart from LED light display.
Ticket number raised DEH[protected].

On 10th Sept I got a call and I explained the service issue, and later I got a mail confirmation...

I am writing this after getting tried with customer care, Whirlpool official AMC providers/callers and technicians who are unable to get my AC repaired or serviced because I don’t have a copy of AMC 19905/AMC Plan HPW1911033 which is currently valid and subsisting.

I had purchased a Whirlpool Comprehensive AMC for my Split Air Conditioner for 2 years and 6 months by paying a sum of Rs. 8035/- on 21st July 2019 (“New AMC”). I even have an email from Whirlpool's representative (i.e. Mr. Gaurav Singh) regarding the same. After making payment of the aforesaid amounts, I had also received a SMS confirmation from AX-WPLSVC (Screen Shot of SMS Confirmation of New AMC is added).

At the time of purchase of the aforesaid New AMC, I already had an existing running AMC of 2018 (Copy attached AMC of 2018) which was valid till 27th December 2020. I was told by the aforesaid representative that the New AMC will commence after the expiry of the said 2018 AMC.

In view of above, the AMC contract with Whirlpool is valid till 27th June 2023 (i.e. 2.5 years from 27th December 2020) for my split AC.

Even after raising the above concerns, compliant and email to Whirlpool they have not resolved or cared to reply on the same. The simple resolution is to issue the copy of the New AMC and send it to my email address, so that I can get my AC repaired and serviced.

Hoping the above issue will get resolved at the earliest and I will have the copy of the New AMC and my AC gets properly serviced and repaired at the earliest.

Refregerator purchase in June 2019 but refregerator stopped cooling, called customer case services 2 days back but still complaint not resolved service no SG[protected]

New Complaint Ticket Number: 609793 / CHE[protected]

My earlier Complaint Registration over your customer care no: CHE[protected] for replacement of Refrigerator dated 14.08.2021.

I am constrained to express my displeasure and resentment at the supply of a defective refrigerator by you.

I bought a (WHIRLPOOL FF 500L IF INV CNV 515 AS 3S[protected] from Croma, BSR MALL, Thoraipakkam on 29.11.2020 and installed it on 20.12.2020 by Whirlpool Representative.

I am sorry to say that the refrigerator didn't give me a trouble-free and satisfactory service after spending a huge amount. The main trouble started in both the freezing section as well as the main section on 08.04.2021 and your representatives visited our home on 12.04.2021 for attending the complaint and found there was no cooling action on the fridge and they told us to replace the fan and also insisted to buy Stabilizer unit and we have purchased the new stabilizer and your service engineer changed the new fan as well. After replacement of the fan & stabilizer the fridge unit was working but we didn't have much satisfaction with the cooling system.

The same trouble happened once again in the first week of August 2021 (the solution by Whirlpool only worked for 3 months because we presume it was only a temporary arrangement done by Whirlpool service team).

I need not remind you that it carries a standard warranty against any technical fault and also M/s. Whirlpool sold the defective fridge to us even after paying a premium price considering Whirlpool as a premium brand in the market but we have found our assumption was wrong after facing these repeated problems.

I hope you will replace the defective refrigerator immediately on a war footing basis. Needless to say that if the needful is not done, I will be compelled to go to the consumer court for redress.

Complaint: Refrigerator stopped Cooling.
Purchased on 27th Oct. 2020.
Stopped Working On 10th April 2021.(Approx 6Month)
Refund The full amount.
After consistently contacting customer care the executive arrived on 25th, may and told me that the PCB had to be replaced. On the second visit in the first week of August, they said PCB was fine but the compressor had to be replaced. On the 3rd visit on 22nd August the compressor was changed and again broke down within 10 days. another executive visited and couldn't understand what the problem was and asked us to put for replacement, a ticket was raised and on the day of replacement promised our ticket was canceled, to note we haven't received any email regarding the replacement or cancellation. we tried to contact again regarding this but since then there have been no answers to our complaints.

Not having cooling

I have lodged a complaint on 3rd September 21 the technician checked and said the motor has to be changed. We have placed an order for the motor but till today they say it has not reached bangalore. No proper response from the customer care and the service agent. Very unhappy with Whirlpool service..

Very very bad behaviour of your mumai customer service male staff talked vulgarly and used bad words while complaining about washine machine

I have purchased built in hob in May and one burner is not on and I have raised a complaint for this on Tuesday i.e 7th September 2021 wide service request number CHA[protected] and till date no body has visited our place for the resolution.