Whirlpool India Complaints & Reviews

I purchase whirlpool 360 bloomwash 7.5kg washing machine on 16/082021. Machine delivered on 20/072021. Today 22/08/2021 demo person came and gave demo. In the machine bottom side I saw a one black color control board, it is very old look. But other components are new look. Why your company doing this type cheep attitude.

I brought a refrigerator on last 14 August2021.Refrigerator making some sparking sound... And the Whirlpool technician also saying this sound is not normal. And it comes under the warranty...After that also they r not ready to return it.

Please do not buy any whirlpool product. Worst product and customer support. I got a new refrigerator on dec 2020, just after 1 month I started facing issues. I complained about that and 3 times they changed many parts. Still I am facing same issues. It doesn’t cool, makes too much sound. Everytime I have to spend 30 mins in registering a complaint and sometimes they just close it on their own without even attending to it. So weird. Though the product is under warranty, it’s been more then6 months that nobody has rectified the complaint. Even now my complaint is still pending. If I call customer support, they jus provide some number and ask me to call them. Service representatives take their own time. I am still using the defective product from 6 months because of poor customer service

I have an automatic washing machine top loading covered under AMC. The machine, the machine had a problem & we lodged a complaint o 22 July, 2021. After that a mechanic came & said he could not identify the problem. then another mechanic came & said he will repair it. He then said this machine needs to go to workshop & charged us 1850. then another mechanic came & said it will be repaired by him. Then he said machine has to go to workshop, It was taken next day, After that there was no feedback. I called the customer care. They gave me the number of workshop. I called the person Vipin said he will come back. After that he is not taking my call. I called customer care. He gave me the number of Mr Mohit Area Service manger. he said he will caoo back with update. No call & he is not t aking my call

Pathetic service I got from whirpool.
I bought a refrigerator of whirlpool 2 months back & now it's not working. I have raised a complaint multiple times but not received any support from your company.

I am going to legal now. I have wasted my 36000 INR on your product & now I want my complete money back with compensation.

Regards
Gaurav Gosain
+91-[protected]

Since last year I am facing this issue and this is my complain id- PAT[protected] and complain- PAT[protected] and every time technician visited and they are changing randomly parts and after they will this part is also not working but not yet they have fixed the issue

I have Purchased refrigerator in 2017, Raised the complaint on 5th Aug . Technician visited and said parts need to be replaced and then service centre said parts are not available, we will replace as per depreciation value.But today is the 14th day.No call and update from Team.
My question is
1.Why Manufacturing date 2017 product parts not available? It is just 4 years
2.Why to confirm on Replacement for depreciation value is taking such long time

Name:Rajesh Sequeira
Contact :[protected]
Complaint no:THA[protected]

I bought Whirlpool 6th sense fridge in 2016 @29900. In this five years it had gone down 3 times and got it repaired. It stopped working again and now the Area Servicé Manager confirmed that the PCB is obsolete and can’t be replaced hence I need to buy a new fridge and they will deduct 75% as depreciation. With negotiations they agreed at 68%. We calculate the depreciation of a product if we agree to sell but this is incapability of whirlpool to repair and forcing us to replace it whit new one. I am not in agreement that I spent another 19k to but a new fridge now. Request your support

On 13th Aug 2021 Fri, I called Whirlpool Customer care as I had an issue in the washing machine. They mentioned that someone from Service Centre will call. Same time I received a call asking about the issue; I mentioned the issue and they said someone will come.

As there was no response from them, next day (Sat) I called and the person said he is busy and will try to come; I asked him to come after 6 pm; he said to call HIM so that he can check if he is able to come (unheard of customer service)

Since Sun was a holiday, Monday I called he was not responding; left an sms as well, but no response. Then I called Customer Care, they said they have intimated the Service Centre again. Till end of day, no news.

On Tuesday, I called at least 6 times to follow up on this and every time they say that they have intimated the Service Centre. I asked for the Service Centre, they are no responding.

Unable to wash clothes since 5 days

I purchased a 1 Ton 3 Star Whirlpool air conditioner through Amazon under Order No.[protected] dated 21-6-21. The product was delivered to me in good time. It took some time to be installed in my bedroom as the same was being renovated. The problem started after installation when it started raining and rain water started entering our newly furnished bedroom. On my complaint people who did the installation came to take a look but had no solution as the core cutting was faulty and instead of water being drained out it was finding it’s way back into my bedroom. Due to faulty installation by Whirlpool, I have had to undergo mental anguish as my newly renovated bedroom gets flooded after every shower.

Not working prime mover in whirlpool watching machine

Respected Sir/ Ma'am,

My name is Joseph George Antony. I have booked a washing machine on 9th August for my home (mob:[protected]). I still not received the product and also I can't track the product. So can you tell me the status of my order? My order number is[protected].
I have sent an Email 3-4 days ago. But no responses.

After the purchasing I have gone through the review. That time only I understood whirlpool has worst customer service in India.
I would like to get money back or my product. In your website mentioned, I will receive the product in 48 hours. I was using whirlpool washing machine last 12 years. It is purchased from local shop. Now I understood, local shop is much much better than whirlpoolindia. I won't do this type of big mistake in my life.
I have contacted the customer care again and again. But, they are saying they don't have any option to track and they can't say anything about the status. They were just saying just Email. I am so frustrated. I have ordered this product for my parents. I am not in India. Whirlpoolindia doesn't have any other number excluding Toll-free.


Thank you
Joseph George
+[protected]
[protected]

My fridge got damaged and I registered the complaint about repair on 02/07/2021. Complaint no is CAL[protected] under the name Shamsudheen.

The service team came and said the board (rs 3000 ) is damaged and need to be replaced. They said, currently the board is not available in India and is asking us to pay 23000rs for the replacement fridge.
For a 2016 December model fridge, the board is not available for Whirlpool!!!???. If that is true then whirlpool should shut down, and asking money for a replacement fridge for whirlpools fault is quite unacceptable.
I called the service centre and they said the whirlpool management is the one saying they don't have the board and is asking exorbitant money for the replacement.
So I called customer care 5 times. In the beginning, they said they will escalate the case priority and will ask the senior executive to contact me. But nobody called. Then after waiting for 24hrs when I called them again they said the complaint is cancelled???!!!. Yesterday they said they escalated it and now they are saying it got cancelled. This is a pure fraud scheme, when I tried to ask them again to connect me to the executive they simply cut off my phone call. This happened three times.
I have all the recordings of the calls as proof. I even sent an email to the following email Ids. But no response came from them.
[protected]@whirlpool.com, [protected]@whirlpool.com,
[protected]@whirlpool.com

I have complaint many times but i have not got any solution . When your serviceman are coming for checking refrigiratior, he alwayes gives excuses and when i complaint youe serviceman call me and talk to me in a bulling manner ( complaint number - luc[protected] ).
Date of the purchase - 24.05.2021
shop name - seth automobiles
mobile number - [protected]

please look my problem as for possible

I wish to complain about whirlpool refrigerator “515 IF INV CNV PLATINA-N 3S ALPHA STEEL” purchased on May 16th 2020 from Reliance Digital, Porur, Chennai-116 ( Delivered on May 18th 2020)

Our Whirlpool Refrigerator is just a year old. From the time we have bought it, we have been facing this issue of things kept inside get spoiled. All my veggies get rotten, spoiled, gets fungus, dries out (attaching the picture for your reference). Milk gets spoiled in a day or two. I have made several attempts to reach Whirlpool during the initial period within two to three months of purchase, but they say it is a Reliance exclusive model and any product bought from Reliance Digital will be serviced by Reliance only. I have been raising this issue several times during warranty period itself but whirlpool redirected me to Reliance. Hence reached Reliance for assistance.

First complaint was raised on Dec 2nd 2020 (Service request number [protected]) and the ticket was closed on next day without the complaint being resolved. The second complaint was raised on April 2nd 2021 (Service request number 021 [protected]) after which three technicians came and again without the issue being resolved the ticket was closed on next day. Both the times when technicians came they only adjust the temperature and says it will be fine. Again I used to face the same issue. I am fed up of complaining now. Especially during lockdown I’m not able to store anything inside my Refrigerator.

I regret buying this brand and especially buying this model. I witness people with other brands storing their veggies and dairy for at least 15 day and they stay fresh. But with this Whirlpool refrigerator it doesn’t lasts for a week or so.

Hi Whirlpool team,

Why you guys charging 500 rs for lint filter including service charge.

My lint filter got repaired today through customer care support engaged service engineer. There is no issue in my washing machine. He just came and fixed the lint filter.

But he charged amount,

150 - lint filter
350 - service charge

Total - 500

Vijay

I have been calling your customer service for last 2 days still they didnt able to solve the problem.
I had purchase the washing machine in 2018 and extended warranty for 3 years in 2019. Its still under warranty and same is confirmed by your agent.
Technician calling me since yesterday and saying they need warranty paper then only they will come and do repair works. I call the customer service yesterday for warranty papers through email since I am not able to find it on my email. First they told me they will sent warranty papers in 30mins and took my email : qureshi.[protected]@gmail.com but they didnt sent. Then they said it will take 24 hrs which is also finished but still not receive papers. Now they are saying that they dont need any warranty papers and ask technician to come and do repair work then call customer care and they will confirm through phone call that its still under warranty.
When I call technician and inform same he is saying they cant do like this and they need warranty papers or email.
For last 2days I am calling customer care and technician but nobody is providing me solution.
I had not paid for extended warranty for all this trouble.
I will not call anyone now and I will be posting all this matter on social media and make sure all will come to know about whirlpool customer service.
I already cancel the plan to extend warranty on my other whirlpool product and make sure nobody in my relative and friends will purchase any whirlpool product or avail any service from you.

I have Purchased refrigerator in 2017, Raised the complaint on 5th Aug . Technician visited and said parts need to be replaced and then service centre said parts are not available, we will replace as per depreciation value.But today is the 10th day.No call and update from Team.
My question is
1.Why Manufacturing date 2017 product parts not available? It is just 4 years
2.Why to confirm on Replacement for depreciation value is taking such long time

We bought whirlpool 6th sense refrigerator 5 years ago, it’s sensor stopped working. Had engineer visited yesterday but he confirms this parts are no longer available with company. Need support to get the issue resolved. Hope whirlpool don’t make fridge to last for only for 5 years. I tried calling your representative Mr Akash (Do you guys make fridge to last only for 5 years? Please can I get a call back. Your representative Mr Akash contact no[protected] he never bother to take call nor respond to any msg. Looking forward for respond from your. I am in Gurgaon.
Regards
Ranjit
[protected]

Hi !

My name RAJINDER SINGH GUJRAL
I had purchase Gas stove of Whirlpool from Vijay sales Prabhadevi last 3 months before but unfortunately it is not working properly and many times
I had registered online complaint to repair my Gas stove but no one had visited at place yet.

I request you to kindly look into the matter and solve my problem at the earliest.