Whirlpool India Complaints & Reviews

Please send a technician at our house for solve the problem in our whirlpool semi washing machine under warranty
Thanks

Regards
Amit Bajaj
[protected]
[protected]@gmail.com

Please note that I have a complain about my whirlpool fridge not cooling
But technician check only door open and said ur fridge is ok
But my issue not solve yet
I request to technician to check again but he said I am not your servant
And technician name is sunil kumar

These companies " Whirlpool India" are doing an
"Open Loot". When we have some minor issue in Refrigerator they instantly talk about charges and taxes no relevent information about problem and any possible solution..is provided
They charge Rs 400 for a single visit for 15-20 Minutes. For just a Look at appliance..
Thereafter takes out some minor part and opt for buying a " New Part " which costs terrible than market price..a clear "Loot" if not want to buy new part then pay the price for their visit..
Even the local and Highly talented technicians charge just 100 rupees for visiting and resolving errors if possible and provide fairly valued " Accessories

These companies are violating and Exploiting Consumers Rights.

I have a to door refrigerator and cooling issue from 2nd year of purchace.service person from your company repairs ..and after 3 month i have the same issue...worst brand .i would never recomend this brand to any one

When the drum rotates while washing water output pipe will open, , ,

More than 8 days no body come to service my complaint

With great disappointment, I would like to bring my issue to your notice that I purchased a Whirlpool 292 litres refrigerator intellifresh from Amazon ( order ID#[protected] on 9th October 2020 which was delivered on 11th October 2020 and as that time it was already winters so I was not able to assess the cooling as little ice was there I thought maybe it’s frost free but in March 2021 as the summer was there, I noticed no ice at all and no cooling, I called up your service department but as it was lockdown and no one answered, I again called them in May and they gave a vague solution of increasing the cooling of the freezer but in vain and it was of no help .
Finally again after my complaints they did sent the technician from service centre, Ashish, who was very rude and before seeing the refrigerator, he started saying “it is not my fault if you got the defective piece”. After inspection he said, Compressor is not working, PCB is not getting current and there is a gas problem in refrigerator and he left and when I refused to sign the job slip, he started threatening us so I signed. I called up Amazon to intervene and they again sent a technician who after inspection said that I will fill the gas as the company fitted pipes are leaking and before I can understand, the pipes were cut, gas released and again pipes were welded and gas filled and all this was happening inside my home putting us in hazardous condition. After this, Really disappointing to tell you that I am back to square one with my whirlpool refrigerator as I stated earlier that they came for gas filling and there was little improvement in cooling but now again there is precipitation on the inner lining of freezer as it was doing in March 2021 and same thing happening again. Please take this defective piece and refund my amount as I don’t want to waste my precious time and money again and again for reporting to you
Now this 7 months old refrigerator is just like a second hand refrigerator you can get in repair shops and I am not fully satisfied with the solution as once the gas filling in refrigerator starts it’s a frequent issue plus, not to mention the amount of food waste and things deteriorated because of this from last 3 months and I want replacement or refund and you can take back this refrigerator as I am still paying the EMIs of the same on amazon.Please do the needful and either replace the refrigerator as it is still under warranty or refund my amount and take the refrigerator back. I am very much disappointed with the brand itself and will never purchase anything from whirlpool. Waiting for a amicable solution from your side,

We have purchased a bottom mount fridge in November after 2 months it started giving issue, it was not cooling, technical team replaced it with another fridge in march, now after 3 months again this replaced piece is having an excess cooling issue, the technical team has replaced the motherboard but no use...issue continues.

We requested for change in the model itself as bottom mounted has serious issues, any convertible model we were ready to buy by paying the difference if any.

But when you look at whirlpool site price they are charging is 7-8K is higher than the sites like amazon etc.

Worst service and worst area manager...its waste of time

We had raised a complaint with the name of Ramchandra Ghatkar on .
We We repaired our washing machine by whirlpool technicians, they have cost us Rs 8400 [2000 by cash and 6400 by GPAY] [Breakup : Capacitor of 650, another capacitor 1250 and Drum of 6500] for drum replacement where they have provided us an used drum by saying it's a new one. They Repaired it on 28th June 2021 and it did not function for a single use. When it comes to spinning, it's stopped. We tried reaching so many time to the person/repair center from where they had sent technicians, they did not answer our calls at first, but after a while when we called from different number they received finally and they were only telling us that we will re-visit, but they haven't. It's been more than 20 days.
When we paid they told us we will provide bill online, but that even they did not provide.
The repair center dealer name and number as follows :
Name : Aazmi
Contact : [protected]

Now they are talking like they don't even care. Please look into this issue.

Recently i had rquested the whirlpool service team to change the thermostat for my fridge and they did repair but they denied to give me the box for the thermostat piece which they replaced. I wanted to see the MRP of that spare part as the service executive charged me 1250 for the spare part apart from Labour charges.

Serial No. INA[protected], No Cooling in the refrigerator, First complaint raised on COI[protected] (31March), COI[protected] (09July) and third COI[protected] for the same complaint.

Till date, i was contacted customer service about 3 times for the past 4 months. The first complaint was raised on 31 march but the service engineer attended to the issue after 20 days. (very fast response from the service center). Each time the service engineer was telling different statements about the issue but the problem is not solved. I am fed up with the product and the service which was provided from your side(Coimbatore service center). very harsh service manager, by the way, he handling the customer. I do not want the service for the refrigerator. i need the product replacement.

We had bought an Wirpool AC from Vijay Sales on 15th August 2020 and got it installed in September end 2020.. Since then I have got my AC servicing done almost 6 times.. Every time it has got a pain.. Last time due to negligence in installation the gas was leaked and they fixed the gas and was sorted for a few months again today I raised a complaint and again the gas has leaked.. This time I am fed up.. I have requested for an replacement and I have no one who is ready to help.. I have called the customer service and have received no help only saying that they will look into the matter.. We have to work from home and the AC is not working so it gets very difficult in this hot climate.. This is really disappointing from a company like WIRPOOL.. Bad bad service.. I am expecting a reply from Wirpool soon..

Its been more than 15 days now. And i seriously didn't expected this type pf pathetic service by whirlpool. Since 5 of July i was facing cooling problem with the fridge and finally contacted to the shop where i purchased from and finally they provided you customer support number. As of now the since 9 of july your person is saying that some parts have to come from company and its been more than 10 days now. However i just wanted to tell you that i have already lodge complaint in consumer court for your pathetic after sale service and wrong and misleading commitments.
here are the details of the product
Refrigerator
purchased on 6 Dec 2020
Contact number [protected]

Body was heavily heated and also water leakage when your service engineer replace the faulty compressor before 2 days. Please. I need a permanent solution as soon as possible

Date of Purchase[protected]
Model No- IF CNV 515 Alpha Steel 3 S-21113
Billing name- Equalitas Certifications Limited, Janakpuri, New Delhi-110058
Regd Mob No- [protected]
Complaint made for this product till date are 4 times in 25 months
Now 4th time same complaint, Cooling issues since first complainat
S No Complaint Date Complaiant No Compalint
[protected] DAL[protected] No Cooling br...

PurchasedWhitpool fully automatic washing machine topload 7kg 360 blue wave. Now washing is fine but when reaches Spin it stops and showing "Error SS1" many times complained locally but worst feedback from your Hubli service center.
Not under warranty.
Can I expect an early solve?

I bought my ac from flipkart on 02/11/2020 from flipkart OD[protected] . This ac was installed on 7 june 2021 as per now only one month is completed.. But in this duration of one month the ac was serviced 5 times but we have already requested to customer care to replace since whenver ac gets serviced it takes 03-04 days that means 80% of time ac is not in working condition. Because of the slow service of whirlpool my mother father affected by very high heat weather and they got ill too in this hot summer. I not only want ac to be replaced but I want compensation from the company too since the company service persons lied too many times about servicing and I have proof of it. My registered mobile no on whirlpool is [protected]

Hi I'm from Mumbai and
I have bought whirlpool refrigerator first time and it has been delivered as a defective one. It has cracks on the back side of the vegetable box on both the sides, this is a place where these cracks are not easily noticeable since the maid and cook use the refrigerator and clean it, I was unaware of any such possibility.

I have discovered these cracks and immediately called your local helpline number but no one is cooperating to replace the defective Refrigerator sent by your company.

I have emailed the company purchase bill and the defective cracks pics so that u can have an idea of the defect.

Kindly replace the refrigerator at your earliest since that Wil save both o[censored]s further effort and trouble.

The Refrigerator is stil in warranty and the local staff is not paying heed to this matter. Kindly intervene and get this refrigerator replaced as we are facing trouble due to defective company product

Vishal Ganatra

I purchased a fully automatic washing machine model- 31370 on June 12th 2021. It's been only one month since my purchase. The machine's outlet pipe had a hole in it and it caused water leakage. I contacted your customer care and the book for a service. The service men came and fix a new pipe and charged 200 Rs. He said that the pipe won't come under warranty. But your in your user manual you have claimed that there is two years warranty on complete washing machine. I wouldn't have registered for a complain if your staff where well behaved but he was so rude, which made me to register this complain. As a customer I purchase a product of yours for rupees 17500 and within one month if there is any defect occurs the company can't afford for it means then for what purpose you give a warranty. Also please teach your staff how to behave to the customer.

Sir,

I purchased a Refrigerator from the showroom on 20.05.2018 and due to a problem with the functioning of the Refrigerator I made my complaint on 04.07.2021 by mentioning the problem and a Technician visited and raised a service report stating that two parts have to be replaced. Believing his version, I paid Rs.2380/- for the same and accordingly he replaced the parts but the issues were not resolved. As such I called him on the same day but in vain and again I called him on 05.07.2021 for the same issue but it was not resolved..

Even after raising the service report and collecting the amount of Rs.2380/- the issues were not resolved despite many calls to resolve the issues. Since, it was not resolved on 05.07.2021 I have been informed that senior technician will visit and resolve the issues, it seems that the technician who rendered service (very poor service) was an experiment on my Refrigerator and clearly evident a very bad and poor quality service.

Further, despite many complaints and calls from 05.07.2021 to 12.07.2021, the matter is being dodging on one or the other pretext and deficiency and poor quality of service is being given which is causing mental agony, loss and sufferings to me.

Therefore, I lost complete hope that whirlpool will provide better service as such after lapse of 9 days also no proper service is given despite amount paid by me. Thus, whirlpool is liable to pay the damages and compensation for the loss caused to me and further, I will take timely appropriate steps for the deficiency of service. I reserve all my rights to be raised in an appropriate timely manner.

M.Salam
[protected]
Dabirpura, Hyderabad India