Whirlpool India Complaints & Reviews

Dear Sir,

This is regarding my Whirpool Split AC which I purchased on 6th May 2021. On 29th May I made a complain that AC LED display is not working. After that I have raised so many complaints( SRN in Subject ) to get it resolved but of no use.

Ms Deepti & Mr Taj is not picking my calls.

If I calls customer care they say they will get back to me.

Kindly let me know what to do. I have never experienced such kind o[censored]nprofessional behavior in my past experience.

Looking forward for the positive reply.

Thanks
Puneet

SRN : GHA[protected], GHA[protected], GHA[protected], GHA[protected], GHA[protected] not resolved

I have lost my original bill of Whirlpool single door fridge . The compressor of the fridge is not working have to change it. so, Please provide me my duplicate bill with name harpal kaur on my gmail [protected]@gmail.com
Thanks& regard

Our washing machine is not working, power is not coming

Worst service, we bought a fridge one year one month before so soon the fridge stopped working
As I called customer care they are telling there is only one year warranty what kind of electrical appliance is this
It won't last for more than one year
And technician came and told it costs around 5500 for replacing fan and filling gas why is it so cost I don't know
Really whirlpool is worst company
There price is very high
Really fed up of this company
I paid 5500 and replaced fan and filled gas he didn't provide any invoice for that
Very worst support
Even the customer care people are not responding properly
Really worst sales and service of whirlpool

I'm purchase the whirpool 240 L frost free multi door refrigerator FP 263D protton Roy, alpha steel, 8 months a go, but now fridge is working but cooling is not done inside the fridge. Pls suggest me how to Clem the warranty off fridge. Pls provide me the duplicate cope off bill. Because I'm loss my original bill. Im providing the QR code off the fridge. Help me.
Thank you.

I registered a complaint to repair my whirlpool refrigerator with service request number AGR[protected] on dated[protected] and service engineer visit my refrigerator[protected] and said that timer and bi metal are to be changed . I was agree to change part then that engineer pick old part from his bag and said this is new part and start to change when I asked bill than he said it will given from service center and when I asked for price he tell 1200 for timer and 800 for bi metal . I searched these items online then price was very different when I call on customer care I found reply that you have to change at this price and I denied to do that and service engineer demand visit charge 450 without repaired my refrigerator.
I paid and take bill from service center without repaired my appliance.
So I will not buy a single item of Whirlpool and not advise because of this kind of poor service .

Hello Whirlpool Support,

I have lost my original bill of the Whirlpool single door refrigerator Please provide me my duplicate bill on naveenkumar.[protected]@gmail.com

Hi I have brought a fridge on[protected] and replaced the freezer box on 11/05/2021. And I got installed defective freezer box which was half cooling, we paid 4500 rupees for it and we got moved from one place to other. Now the service centre is not responding to our problem. Local service people is asking us to pay 4500 again or we can’t do the service. The old guy who was installed the freezer is asking to tranaport the fridge to their shop or service place which was faraway..

No one is responding. My complain number is HYD[protected]..

These complaints are forcefully closed, this is the second time I was complaing

This is to bring to your kind attention that I have been facing tremendous harassment from your refrigerator service team of Kolkata.
I had purchased one no whirlpool 200 L 3 star inverter direct-cool single door refrigerator with auto-defrost technology (215 VITAMAGIC PRO PRM 3 S INV, Magnum Steel) in the month of January 2021.

The refrigerator got conked off and there was no cooling effect.I have registered a complaint vide kol[protected] on your customer care no, but for long 3 days no one had contacted me and my problem was unaddressed.On 19/06 the technician came and said some parts to be replaced.After that i had been running pillar to post, but all went in vain.I had mailed to your help desk also, but no reply received.I had contacted your customer care department so many times but no cooperation from their end.
Finally I could escalate my problem to the next level, but surprisingly your Area Service Manager Mr.Prince Sinha never bothered to take my calls, and disconnected my calls.

After 10 days also my issues remained unresolved and I am really shocked to observe such unprofessional behaviour from a senior person.

I am a loyal customer of yours. I own two nos whirlpool refrigerator.One at my house and another one at my flat.

The present one was replaced just 6 months back with an old whirlpool refrigerator which I had used for 15 years.
My mother is suffering from cancer and such inhuman behaviour and inaction is really shocking, you can understand her situation staying without a refrigerator for such a long period.

Under these circumstances I need your intervention and would appreciate some proactive approach and professionalism from your senior team members.

Please depute someone competent who can resolve my problem immediately.

Regards,

Sukanto Mitra

Please help me for the below request .

I have Washing Machine with the following details .

Model-20197, Serial No - INB[protected]

There is some issue in Dryer motror, which need to be changed as per technician from Whirpool. As I am sure My product is in warranty, but as i am not having the bill, technical is not ready accept .

Could you please help me in order to get the official...

Hi,
I have purchased whirlpool ac split inverter last month. Since 10 days it is not working, i have tried to contact whirlpool customer care every day but no use. Support telling that they will send technician but till now no one called or visited. Please take this request with High priority and help.

Thanks,
swathi

Hello,

Sub: Non availability of part and Poor Customer service response.
Ref: Complaint reference - CHE[protected] - Registered mobile number [protected]

I am from Chennai and this complaint is about my 4 year old Whirlpool Refrigerator (375 lit) that stopped working about 45 days back. Since there was lockdown, I was unable to reach the dealer regarding the complaint. I had lodged a complaint 2 weeks back with whirlpool and the engineer had it checked and reported a faulty PCB Board. He said the part is unavailable and will try to source it.

I waited for a week and reached the service centre once again. But, they were uncertain about the availability of the part and said it might even take more than 2 months for the part to become available. While I raised the question about how a vital part can be unavailable for 2 months, they concluded that they are not even sure if that part will be available ever and offered to buy back my fridge and I will have to pay Rs. 22, 000/- in addition for the new one.

While I know that the spare part (1 PCB Board) only costs about Rs. 3K - 4K, it's a no-brainer for me to spend beyond what it costs to get it replaced. I think it is totally unfair to suggest this to a customer, especially during this testing covid times.

Also, it absolutely makes no sense to invest on a Whirlpool product once again, since they are saying they don't have a spare part for a relatively new fridge (4 years) and expect the customer to suffer due to that. More than the money part, I feel so cheated by the attitude shown towards a loyal customer.

Whirlpool offers a warranty for the compressor for 10 years, which means the fridge stands a chance to last at least for 10 years. Hence the non- availability of the part is simply not acceptable.

Despite repeated calls and emails, still there is no proper response until this moment.

My humble request to them is to provide me with a spare fridge (ASAP) until they replace the faulty part in my present fridge. (I am more than willing to pay for replacing the part.)

Regards,
V Vignarajan.
[protected]@gmail.com
[protected]

I had a complaint of gas stroking in last july people from customer care came and serviced and took rs2500/- and after 9 months same complaint and they again ask for 2500. they do defect servicing and they make sure complaint repeats and they again ask for 2500/- for this i need to wast time, money and energy with so called non responsible cutomer care.

please resolve this issue. they cheat with different dealers.

Hello,

I am from Chennai and this complaint is about my 4 year old Whirlpool Refrigerator (375 lit) that stopped working about 45 days back. Since there was lockdown, I was unable to reach the dealer regarding the complaint. I had lodged a complaint 2 weeks back with whirlpool and the engineer had it checked and reported a faulty PCB Board. He said the part is unavailable and will try to source it.

I waited for a week and reached the service centre once again. But, they were uncertain about the availability of the part and said it might even take more than 2 months for the part to become available. While I raised the question about how a vital part can be unavailable for 2 months, they concluded that they are not even sure if that part will be available ever and offered to buy back my fridge and I will have to pay Rs. 22, 000/- in addition for the new one.

While I know that the spare part (1 PCB Board) only costs about Rs. 3K - 4K, it's a no-brainer for me to spend beyond what it costs to get it replaced. I think it is totally unfair to suggest this to a customer, especially during this testing covid times.

Also, it absolutely makes no sense to invest on a Whirlpool product once again, since they are saying they don't have a spare part for a relatively new fridge (4 years) and expect the customer to suffer due to that. More than the money part, I feel so cheated by the attitude shown towards a loyal customer.

Whirlpool offers a warranty for the compressor for 10 years, which means the fridge stands a chance to last at least for 10 years. Hence the non- availability of the part is simply not acceptable.

My humble request to them is to provide me with a spare fridge (ASAP) until they replace the faulty part in my present fridge. (I am more than willing to pay for replacing the part.)

Regards,
V Vignarajan.
[protected]@gmail.com
[protected]

Dear Sir / Madam,
I am writing to you to raise an issue about: Whirlpool Refrigerator complaint
It's a really painful concern that you people are not able to resolve it after paying Rs 1992 for service to Whirlpool (One Touch Solutions) Address: Ground Floor. 1961, Outram line, Kingsway Camp, North west Delhi- 110009. I also contacted customer service multiple times but all in vain.
It's almost 15 days now. The compressor is under 10 years of warranty if it was out of warranty you people would have fixed it in one or two days but Its not.
The people whom I have contacted are a bunch of liars and they make fun of it and threaten to return the money which I paid them for service. Now it's gone off my head. I am also consulting with my lawyer as well.
It occurred on: 7/06/2021
I want compressor to be sent at the earliest as Its almost 15 days now
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Serial Number: INE[protected]
C8C 3rd floor street no 2 Hardev Nagar Jharoda Village Burari Delhi
New Delhi
110084
Regards,
Surender Rai

There are series of Malpractices i am encountering with Whirlpool

My Refrigerator stopped cooling. It is a three year old one.
I raised a complaint(Ref # MAD[protected]) on Monday(14th June)
Whirlpool claims that within 2 hours we will receive a call and within 24 hours a service personal will attend.

Above two did not happen. It happened only after repeated follow ups.

The Whirlpool service engineer came (Wednesday 16th June )and investigated and said that there is a leak in the cooling coil. The cooling coil appeared very new.
He stated that the coil used is an aluminium one.

Forgery 1--(Whirlpool Uses cheap parts)
Whirlpool have used a cheap coil. It should be a copper coil.
He also said Whirlpool never gives this information in the product descriptions.

He said the coil needs a replacement and it will be a copper coil this time.
He quoted a whooping amount of Rs 4900(coil + gas recharge) + service charge Rs. 411.

He said that the next day he will come with part and replace the part

Forgery 2--(Getting money in the name of service charge without completing the service)
He collected the service charge of 411 on the day of visit stating it is companies policy that he has to collect the service fees even the service is not completed.

When i call the customer care they say that service engineer cannot collect service charge without completing the service.

The service technician did not appear on the next day. After calling the manager, he said the part has not arrived. He also assured that the technician would come the following day.

The technician did not appear the following day.(Friday 18th June)

Forgery 3.(Closing the complaint without customers consent)

After repeated calling and failed attempts to connect to the manger i called the customer care. To my surprise my complaint(Ref# MAD[protected]) was closed without my consent.
Also they have marked as issue fixed.

Now i had raised an another ticket(Ref# MAD[protected]) today(Saturday 19th June at 1pm)

Still now (9:30 Pm) no-one even contacted me from Whirlpool.

Whirlpool please ditch your SLAs and remove them from your websites if you cannot adhere to it.

Service center details:
SRI Lakshmi Aircon:
Karaikal
email: [protected]@gmail.com -- They dont even have a whirlpool emai id. Not sure if they are authorized
Mob: [protected]
Manager: Bharath.

Regards,
Arun.

Lost my Whirlpool 1.2 Ton Window AC Bill. Request provide a duplicate copy at atul.kumar.[protected]@hotmail.com.

Serial No INM[protected]
Model 1.2T MAGICOOL COPR 5S

Honestly as I experienced I'll rate Whirlpool less than 1 star because Whirlpool has worst Service and Customer care. They people don't have proper training to co-operate with customers or can say, there is no CRM in Whirlpool.They will argue with you and hyperbole about their products. Their false promises will never come true. Purchasing any electronic product from Whirlpool is total wasting of our valuable money. Every person, related to Whirlpool, from sales point to sales/area manager, have indulged into fooling customers by making wrong interpretation of customers concerns.
I bought a new refrigerator 260 IMPRO 245L in April 2021. My Refrigerator stops working within a month and gave me a lot of mental pressure and unnecessary extra time to get it back proper customer service. and now it is still struggling to behave normally. I am feeling as its performance is far bad in compare to my another Kelvinator refrigerator which is 10 yrs old, while this new one was told as latest SMART fridge.
Shame on you Whirlpool!!!
Totally fade up with you, Whirlpool!!

Bought Whirlpool double door refrigerator on 21st March 2021. Within two months o[censored]sage I got cooling issue. I was complained about this to Whirlpool customer service on 30th May 2021. After 10 days service person visited and confirmed that compresser should be replaced. With in two months o[censored]sage I got this issue. I lot trust on Whirlpool and I'm not happy with the fridge delivered to me. I want refund of my product. I lost faith on this Whirlpool product and service. Worst of you Whirlpool.

I purchased this refrigerator trusting 2 brands. One is Whirlpool and other is Croma. I do understand there can be issues with electronic products. If a product is causing major function issue within 4 months of purchase, then there is issue with Product. With such huge amount paid for a product we do not expect a names company to have defected or damanged product. As a customer I need a replacement of my fridge. I am not asking for refund. As I still trust the brands and consider that company will take responsibility for their proudct.