Whirlpool India Complaints & Reviews

Dear Sir I am complaining refrigerator not cooling last 4-5 days I am complaint customer care he assure me they will do but last 4-5 days not respond any man who will do it I am very very disappointed your product
Seriously if I knew it I never purchase
My mobile number is [protected]
My name is Navjeet Singh

My refrigerator cooling is not working and product is ~8 years old.
I called the customer care and they told like person will visit next day and technician will call you,

For past 2 days I called them and they are saying same that technician will contact you.

Its very bad I am struggling a lot with the company people after service.

Please help

Best Regards
Smit Jain
[protected]

Hi Team,

I have missed my whirppol regrigrator bill
Could you please send a duplicate copy of it .

We have Purchase Whirphool Double door refrigerator in Nov'20. now it is creating malfunctioning and all are items which we store in fridge is destroyed within 24 hrs. so we called service engineer, he came and examine the working and he found cooling problem it is not adequate.so he raise complaint for replacement . but we asked for Refund.
As we have lost our interest in this brand . service engineer offered 3 models and asked to choose we denied but our request for refund is not acceptable to company. we need your support for refund processing .

my whirphool complaint no. FAR[protected]
My personal no. for contact:- [protected]

Complaint ID: BAN[protected]

I purchased the refrigerator(Whirlpool 265 L 3 Star Inverter Frost-Free Double Door Refrigerator (INTELLIFRESH INV CNV 278 3S, Wine Flume, Convertible)) on October 2020, it was ok for 6 months. post we started experiencing all things kept inside the fridge was getting spoiled, we initially didn't realize it was defective fridge but each and every product was getting spoiled. After we checked the fridge cooling it was not working. Raised complaint with Whirlpool on 27th May but they said as it's lockdown we can't Provide service. (But as a customer, even I am undergoing a lockdown situation where vegetables and other edible things won’t be easily available, we have to keep stock. But the fridge is not working due to which every day we need to keep running around stored to get the things).
I asked the Service center to help me with the engineer number so that I can call and get a few basic steps which can be followed to fix the issue for the time being, but no one was available even for the guidance.

I wrote a review on the whirlpool site for which I had been arranged with the engineer the very next day.

But that engineer came and suggested to keep the refrigerator turned off for 24 hours and to pour warm water in the freezer so that it gets passed by through the pipes and reaches the back of the fridge. Tried that, but now even the freezer has stopped working after pouring warm water in the freezer.

Now when I reach the service person who has reached my premises, he asked me to wait for the lockdown to finish, only post lockdown further checks will be done.

So requesting to kindly help me with the issue fix, as the basic functionality for which i had payed is not been fulfilled.

The lifespan of the product has reached less than 6 months, is this the standard of products that have been used in the manufacturing of whirlpool products.

It's been more than 15days that we are following up with customer care :[protected],
Even after reaching to management via escalation matrix there is no responsible commitment.

When there is a need for your service you failed to fulfill it, where your company product has failed to perform it's basic functionality.

and you guys are refusing to provide service even after complaining.

I am constrained to express my displeasure and resentment at the supply of a defective refrigerator by whirlpool india . I bought BMR double door Whirlpool Refrigerator of 325 litres in January 2021. The refrigerator didn't give me a trouble-free and satisfactory service even for a few days. The main trouble started in the freezing section of the refrigerator. After an irritating service for a couple of days, it stopped working all of a sudden. It also started making an unbearable and irritating sound. We have been calling and contacting the company for last 5 months. But we have got no satisfactory response. The area manager starts yelling. Always we have got the rude response from their side. Also everytime we call them, they are continuously manipulating us by giving new date to transfer the refund. We are suffering since January. We have no Refrigerator that can o[censored]se with us. Plus we have no funds to buy another refrigerator. We faced a loss of items worth rs 2000, kept inside the fridge. We are suffering this inconvenience for last 5 months. And company is using our funds and even not passing the refund. We are frustrated with whirlpool service. They are just asking us to wait. Since march they are just promising us to pass refund. We are helpless now. Seeking to get response from the forum.

Service Request Number RAJ[protected]
Service Request Number RAJ[protected]

The issue is I received my Washing Machine on 2nd June from Flipkart. I received a call
from the installation team that they won't come to install as my address is
very far from their office. I raised a concern with the customer care team
who falsely assured that the installation would be done by 8th June 2021. No one called or came for installation.

Then I called them again on 8th June 2021, they are now giving me a new date i.e. 10th
June 2021. Again, no one called or came for installation. Sheer negligence.

Also, they just close the service request number by updating false remarks.

Above that, I cannot cancel the order and request for refund since it's an
issue with the installation.

Since 11.4.21 my master mind fridge was repaired by Hira Cooling Center 105 Dum Dum Road Kolkata 74 authorized service centre of your co being paid Rs 3500/- for Gas Charged not working.This

On 11.4.21 m/s Hira Cooling Center 105 Dum Dum Road Kolkata 74 had gas charged & collected Rs 3500/- including inspection charges.but no cooling since repair

I have been having unpleasant experiences from Whirlpool customer care support.

Concern is with an unsatisfactory service along with an non acceptable product

Washing machine loses it's balance while spinning and falls over. This is a customer safety issue. Wasn't it Whirlpool's responsibility to address?

Whirlpool customer care team has failed to take up the ownership and i am left with no choice but to approach you

Customer satisfaction is the key to drive the business and Whirpool should relook to create a value added service center

Also if my query is still left unanswered i may have to further relook into consumer protection law for defect in goods and deficiency in services

Awaiting for some action.

My Contact Details
Mr. Naval Bagawde
Phone: [protected]
Address: 201, Gautam Terrace,
Opp. Shahu Market, Naupada 400602 Thane west

Regards,
Naval
Whirlpool unsatisfied consumer

Dear Sir

Last February I called up whirlpool customer service center about the problem of washing machine in Kolkata. Prabhu Roy was the mechanical engineer came and said that PCB was damaged and need to replace PCB. He said that the cost was Rs 5600 including service for Whirlpool PCB. He also suggested to buy Universal PCB from him and it would function same as original PCB, cost would be Rs 3500.

As per his suggestion I agreed to purchase Universal PCB from him and he replaced whirpool PCB.

Unfortunately the Universal PCB did not work like whirlpool PCB what he suggested. Since then I facing lot of problems like water is overflowing, can wash only 1/3rd of cloth at a time compared to whirlpool PCB, the cloth is torn sometimes because it is spinning too first.

I called the engineer several times but he didn't come here to look the issue.

My question is why he recommends to use wrong PCB other than whirpool PCB. Is it his personal benifit to sell Universal PCB?

Kindly ask the engineer Prabhu Roy(Mobile: [protected]) to replace the original PCB and reimburse the damage what was made by Universal PCB.

Please let me know for any clarification.

Thanks
Arif M Khandoker
Mobile: [protected]

I had bought whirlpool dc 305 f 2020 single door refrigerator in November 2020. Since the day I bought it, neither a proper service boy came for installation nor demo. Moreover, water is continuously dripping from freezer into other racks of the refrigerator drenching and destroying other eatables in the fridge. Cleaning it every day has become a ritual. The chiller tray is also of a faulty design since water is leaking beyond it. I have had the worst experience from whirlpool. I also called the servicing agent twice but he also could not solve the issue. I sent this mail to helpdesk and received a call asking me to wait until lockdown is relaxed and inform him once restrictions are eased. I sent a mail two days ago saying that now, restrictions have been eased and please look into the issue quickly. But there is no response yet. This has been the worst experience with whirlpool. Producing and selling faulty model refrigerators.
The refrigerator is creating troubles within the warranty period, how can we use it for long term ? I want full refund for my refrigerator that cost me 18000.

Dear Sir

Last February I called up whirlpool customer service center about the problem of washing machine in Kolkata. Prabhu Roy was the mechanical engineer came and said that PCB was damaged and need to replace PCB. He said that the cost was Rs 5600 including service for Whirlpool PCB. He also suggested to buy Universal PCB from him and it would function same as original PCB, cost would be Rs 3500.
As per his suggestion I agreed to purchase Universal PCB from him and he replaced whirpool PCB.

Unfortunately the Universal PCB did not work like whirlpool PCB what he suggested. Since then I facing lot of problems like water is overflowing, can wash only 1/3rd of cloth at a time compared to whirlpool PCB, the cloth is torn sometimes because it is spinning too first.

I called the engineer several times but he didn't come here to look the issue.

My question is why he will give wrong suggestion to use wrong PCB other than whirpool PCB.

Kindly ask engineer to replace the original PCB and reimburse the damage what was made by Universal PCB.

Please let me know for any clarification.

I am also attaching bill what he was provided for your reference.

Thanks
Arif
Mobile: [protected]
11/1b Bechulal Road, Kolkata-700014

The Whirlpool fridge that we bought about 8 months back has stopped working. It is not cooling at all and despite raising several complaints, there has been no resolution at all. Three service engineers came to fix the problem but it is not fixed yet and since their visit, Whirlpool has been silent and non-responsive to our complaints. It is very frustrating and unbelievable that Whirlpool can neglect their customers like this. I vow not to buy any more whirlpool products from now on.

Last month I called up whirlpool customer service center at[protected].Had a word with one o[censored]r executive about the complaint of washing machine .It's not working till date no mechanical engineer had come for repairing it had been one month and the reason is lockdown in Delhi.Now as we know every thing is going to unlock soon can u send someone who can start so called WHIRLPOOL SEMI WASHING MACHINE which I bought by mistake .will never ever recommend whirpool product to anyone such a poor service u people provide.And it's in warranty period too may be that is the reason u people are delaying .

Sir
I purchased the refrigerator in Faridabad one month ago.
It has been not working since purchase. The engineer told me to repair but I want the item replacement as I purchased for 40k and only one month ago... the area sales manager Faridabad mr Ashish ([protected])has refused to take the replacement. So I request you to kindly do the replacement as I invest my money to the most reliable and trusted company..
Dr. Nitin Aggarwal
[protected]

Dear sir,
I have lost my whirlpool washing machine bill..kindly provide me duplicate copy on my email id [protected]@gmail.com.. My washing machine SR Number CH[protected] . Buyer name - Birender...

I bought washing machine 4 years back for 10000 and now the service engineer is telling the bearing has worn out and will be costing 5000 which is absolutely ridiculous. I hardly used the washing machine.

Product purchased through CROMA in Dec'20 Invoice no. SLA[protected] Time Stamp: [protected]:37:20
Model : 355LIFPROBMINV370ELT+3SOS. First complaint raised in Apr'21 when no cooling was observed. Technician informed that ICE formation in freezer compartment ( this model is supposed to be FROST FREE). Technician before visiting advised to switch off for 8 hours with freezer door open for ice to melt. After his visit and some settings the fridge started working OK. Now in May'21 again the cooling problem is observed and ICE formation is again visible in Freezer compartment. This type of product quality is not accepted from a brand like WHIRLPOOL . I was using Whirlpool ICEBERG fridge for 15 years with no such problem...continued brand loyalty when planned to buy an upgraded model. I do not accept this to be a standard practice to be followed.There seems to be an inherent product design defect and therefore need the company to come up with a resolution plan of action immediately.

I had purchased one Microwave details asunder

Model Description - MagiCook 23C Flora
Modes No. Magicook 23C Exotica
Model Code -50024
Sr No. CNC[protected]
Invoice No. 424405 dated 17/12/2017
Source of Purchase - Indian Naval Canteen

Problem - Start Button Not Working
Complaint /Request Number - COC[protected]
Request Date 04 Apr 2021

Firm Representative visited to my house within two days of registering of complaint and charged 480/-. He assured that defective part will be replaced at the earliest. I contacted to customer care and other numbers (([protected]/ [protected]/ [protected]) as under but no work has been done till date.