Whirlpool India Complaints & Reviews

If company does not have spare parts then why u give 10years warranty?my washing machine compliant only powerbutton issue, but the enjaneer was changed pcb.not only one time.he changed 2times.functions are changed, gare problem was started.when I was call service center manager he told me spare parts are not available.30days was gone.but still pending.repete I called service center then she said adujust for pcb.how can we adujust for our item.we r purchase any item to comfortable not adujust.basic knowledge also they don't have.here compliant pending but
in customerr care service my compliant is closed.how can it possible?worest experience in whirlpool.

I bought top loading whirlpool fully automatic washing machine in aug 2016.
It worked well for two years as mentioned in the warranty. But from the last month there was a heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be Rs 472/-. I accepted it and their person came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. and said the cost is around Rs 6500/-
Motor is having 10 years warranty still dont understand why they are charging half the cost of washing machine.

Hello Sir / Madam,

My fridge started malfunctioning in the month March 03, 2020 and complaint was lodged through my registered mobile no. and service person from M/s. Sri Venkateshwara Services, Domalguda, Hyderabad came to attend the problem and said that the Neo sensors, Neo V/I board and R. Carboard is not working properly and the same was replaced on 05.03.2020 and 17/03/2020 for that part Rs.2600/- + Rs.413/- visiting was charged and bill was given and stated that it will be valid for 03 months.

Within 02 days again there was a problem of ice formation in the freezer door and non-functioning cooling of bottom door, again several times complaint was made for repeated calls to followup and the persons from your same company came again and said that the part which was replaced was not replaced properly, and he has rectified the same and hereafter there wont be any problem.

Unfortunately the same problem recurred again and made complaint and service mechanics Mr. Ramesh from M/s. Sri Venkateshwara Services has come and inspected on March 03, 2021 and examined the problem and stated that the heater is not working properly, then next day the spare part was replaced by the technician and changed the heater and charged Rs.1450/- for the same along with service/inspection charges.

The machine stopped working on 5 March 2021. A complaint was registered M/s. Sri Venkateshwara Services, on the same day. The technician came on 03 March 2021. He was unable to carry out the repairs and dont even get response from whirlpool team and i am highly unsatisfied with whirlpool service and technical stuffs.

Really it is pathetic that same accessory got problem again for complaint made consecutively in two weeks, My problem needs quick redressal otherwise the matter will be taken up to consumer redressal court for justice in our favour. Then the product which is within the warranty period the company is supposed to take care of all the problems.

Waiting for resolution.

Thanks & Kind Regards

R Saikumar
Cell No; +91 [protected]
Warasiguda, Sec'bad...

I purchased the refrigerator from Rama electronics, faridabad, Haryana but that dealer has shut down the business long back. I could not get the invoices which I needed now to claim a warranty for compressor issue. I bought the refrigerator in June-july2015. The detail of refrigerator is given in attached pics. Kindly send me the invoice at [protected]@gmail.com.

I have purchased washing machine from laxmi furniture, akot. Of brand whirlpool. The model is faulty when I purchased. I am asking whirlpool for repair or replace that washing machine. I have registered complaints on 17 Jan 2021 and 02 Feb 2021. It's more than a month, I am not getting any response from whirlpool or laxmi furniture owner.
Today is 05/03/2021.Still I am waiting for part replacement. when I called technician, it is saying that he will replace part within 2 days. And shop owner also promised to repair part or replacement of washing machine.
Raised consumer complaints, there also no response from whirlpool company. I have provided necessary information to them.

Dear Sirs,

Last Monday, February 22 2021, the Whirlpool refrigerator which I have been using for the last 10 years caused a medium range domestic fire incident in my home where my 7 year old son and I reside alone. There were no casualties however the damage the fire caused to the house and mental damage it has caused to my son and myself is beyond comparison. Please find attached the pictures taken in my home the morning after the compressor had caught on fire.

I have been trying in vain to raise a complaint with the published toll-free customer care number[protected] and +[protected] but I have been unable to get any response / support in spite of repeated calls.

Kind regards
Jeny Joshua

Washing tab not working

I have registered a complaint for top load washing machine “stain wash ultra” on 13.01.2020 vide complaint no VI[protected] for “noise during spinning cycle” problem. Purchased the unit on 17.01.2018 and was still under warranty. After one month and many calls to call Center, service technician visited and dismantled and assessed for some part replacement and went away. After that the local service center went silent. And repeated...

I have purchased washing machine from laxmi furniture, akot. Of brand whirlpool. The model is faulty when I purchased. I am asking whirlpool for repair or replace that washing machine. I have registered complaints on 17 Jan 2021 and 02 Feb 2021. It's more than a month, I am not getting any response from whirlpool or laxmi furniture owner.
Today is 26/02/2021.Still I am waiting for part replacement. when I called technician, it is saying that he will replace part within 2 days. And shop owner also promised to repair part or replacement of washing machine.

1) They use cheap cheater third party service providers as their service partners. Whirlpool sell ok product but service is worst I ever experienced.
1) Their partners loot their customers. Stay away.

I am referring to service request#[protected]. Service done cheater partner looted huge amount 3500+ for some part replacement. After service problem is not resolved.

Now neither Whirlpool nor their cheater service partner respond.

It is refrigerator which means till then all my food is getting rotten and they are just not concerned.

Not sure how this is going to get resolved.

Dear Sir/ Mam
Sean's 10 years One unknown person unnecessary send the massages to me so i have says that mater briefly When i am 8th std that time he send the massages like friendly but i am ignore the massages but he sending massages 6 month one and 1 years or 2 years once because he maybe having lot of contacts so he miss use for girls so i have spread his number my friends and relatives but he didn't pick the call so seans 2 years back i didn't get any massages but last 2 week he send the bad massages to me and get emotional abusing me so he know i am engage it means family already fixed the partner to me so please take action immediately so have share his number [protected]

I bought whirlpool fully automatic washing machine top load in 2016.
It worked well for two years as mentioned in the warranty. After two years, there was a heavy sound in the spin tub while spinning. We had not used Washing Machine for almost six months.
We lodged a complaint in whirlpool customer center they said that inspection charge will be Rs 470/-. I accepted it and Service guy visited our home and checked the machine and confirmed that the sound is due to the bearing problem and the hub has to be replaced. This happens due to scaling issue and we need use that scaling powder every month which is expensive. The cost for bearing hub replacement is Rs. 5800. I was shocked to hear this and parts are not very much durable and replacement is expensive. I would rather buy a new one instead of repair with same kind of parts. Please dont buy whirlpool washing machine.

I have complained on 10.1.2021 as magnetron was faulty. But so far my problem has not been resolved. The service engineer Mr. Panneerselvam is not responding bit does Mr. Dhanapal the area service manager

Moses
[protected]

Technical staff nd company also misleading customers by saying that PRIME MOVER and transmission unit are different and taking advantage of that .
i have bought a fully automatic washing machine with 10years warrenty of MOTOR and PRIME MOVER . however prime mover is not working within 5 years thus i want replacement of that part but technicians of whirlpool company refused to agree to give replacement by saying fault is not with prime mover but with another part. actually PRIME MOVER contains gearbox assembly and whole transmission unit.

We have register complaint to Whirlpool through Complaint No LUC[protected] along with email to All Department Head . This machine was purchase from Market . Technician also visited and found machine having technical fault as per report and attached video also suggested there team for replacement. Also the same has been confirmed by there care manager - service operation through email. But after few days they reverted with me a Email saying the same has been rejected due to graded appliance. Whirlpool not owing this manufacturing defect wether I have purchased on full amount.

In June 2020, I had purchased a Whirlpool 1.5 ton AC Elite pro Copper. Firstly, I was made to listen about the never ending features of this faulty air conditioner before they charged me a whopping 30, 000 rupees for this piece of scrap.

Right after 2 days of installing this piece, I started facing cooling issues. The AC which was bought 2 days ago was not able to cool a room. It started having gas leakages right since then. When I contacted the servicing team, the technician came and did some fixing. It was fine until I stopped using this AC in winters. Now when I restart it barely 8 months after purchasing it, it doesn't cool the room again.

Is this what whirlpool does to its customers? Sell fake products on false promises? This product had come with a 12 month warranty and I need a replacement for this faulty unit. Either replace it, or give me a full refund for this non working AC. I am fed up of technicians coming and giving temporary fixes. I have raised numerous complaints with Whirlpool for issues pertaining to a brand new AC. I no longer need a fix, I need a new AC or refund my hard earned money. You can't play with consumer's money.

I am from Nagpur maharashtra.purchased washing machine before 3 years now currently when I start machine short circuit induced.please send technician.

We bought top loading whirlpool fully automatic washing machine in starting of 2018.
It worked well for nearly three years (though we were not staying in this place for nearly 8 months within that period). But from the last 2 month there was a heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be...

Hi,

We have ordered the AC in may in Flipkart. And due to corona there are no technicians to assemble it. After so many calls it assembled in June. And after using for 1 month not even one month it got complaint not working properly and it stopped working. We have raised a complaint and ac repair persons are coming and checking the AC and leaving no update about what happen to AC waited for update for so many days. We calling to whirlpool customer service there are saying that ticket was closed and raising the new ticket whenever we call and Ac technicians are coming checking and opened Ac and leaving. These happening from last 4 months and AC was fully opened and taken some parts but it not yet repaired at.

What was the use of buying this product as I have not used the product and waiting for resolving the issue from last few months which is not yet all good. Please take the problem seriously. If possible try to replace the product. I waited for these many months for waiting for resolving. Please do replace the product.

Thanks
Lakshmi.

Dear sir/madam

I paid amount of ₹ 8650 on June 4th 2020 for annual maintenance till date receipt or amc bill not issued to me and not even single service done till date and there is no response from your side call center contacts
Pl. Help

Regards
V.kameshwaran