Whirlpool India Complaints & Reviews

Purchased from m/s ganesh enterprise angul, odisha vide inv. Sl no-931 dated 6/6/18. The product is making unwanted sound since last two months. Contacted the local authorized technician who visited and informed that the bearing set is damaged. The machine is under comprehensive insurance for two years. The technician informed that complain has been lodged and as soon as he receives the spare parts, he will rectify it. Time and again asking him but he stated that because of the present covid situation he has not received spares. I am a 68 year old senior citizen and request you to do the needful at the earliest.

I have booked Whirlpool Purasense Water Purifier on Whirlpool.com Site and made the payment.

There is no order update on My Orders
Customercare is worst.
I sent so many Mails no response.

Gas filling is costly in fridge very costly

My amc plan application no. Hpw2007223. Kindly refund the amount rs.5, 128/- as you are unable to provide any service to me.

I registered a service request on 2 may, 2020, the details sr11440155.
On 13 may, 2020 i called the customer care number to check status as i there was no call from any technician. No action happened.
On 22 may, 2020 i called the customer care number again. I was told my request is on priority.
On 23 may, 2020 i called the customer care number as i had still not received any call from technician. This time the representative shared contact number of mr mehra [protected] (Goel enterprises).
I called mr mehra [protected] on 23 may, 2020, he said technician will come
On 25 may, 2020 a technician finally came to visit. He told me he cannot do ac servicing, and there is no gas in ac. The window ac will have to be taken to workshop. It will take 2 days.
27 may, 2020 i called the technician, he told me mr mehra has said not to bring the ac now. I tried calling mr. Mehra, he is not answering my phone
31 may, 2020 my ac servicing is still not done.

Whirlpool they will only sell their product they won’t give service and the product won’t even work after 2 months bloody cheating the customers i have called them almost 100 above times but they won’t even send a technician at all they will just say some stories all the time after then they won’t respond to my calls also waste of money taking a product from whirlpool and to the new customers only they will send technicians...

I bought whirlpool fully automatic top load washing machine on [protected]@ trichy, tamilnadu. Cost 18500/-

From march it produce too much of noise during rinse and spin.

The visited service engineer said it's a bearing set problem. We have to change it completely. It's cost around 5500/-. After negotiating with the higher officer he said we can make it to 4700/-.

I totally upset with this. It's just 3 years o[censored]sing this machine.

It's really a hard earned money.

Hello,

I have purchased a 5 star single door fridge model icemagic from local dealer. I have purchased it in between 10-14 june, 2016 and it is in warranty period. I have send an email for resolution from email id [protected]@gmail.com and my reguster mobile number is [protected]

After few days someone from service centre visit and asking 6500 inr for replqcement of compressor.

What kind of warranty is this?

And dont even get response from whirlpool team and i am highly unsatisfied with whirlpool service and technical stuffs.

Waiting for resolution.

Regards,

Suman

Hello,

I placed my complain on 9th of may 2020 for my whirlpool ac, upon which i was assured (By vishal jain (Area manager) & deepak dixit (Jaipur manager), that an engineer will be sent next day, after that i am following up everyday with them and they are assuring me for the next day) and now it has become a common practice of fooling me. Because of this i have to compromise my office adherence or just working half day from last 9 days, just because i have to wait for an engineer.
Now nobody use to follow-up back with me its every time i have to call back. Now even i cannot accept the excuse that due "covid-19" they cannot come here because in my area there no such restriction and anyone can come or go with there comfort.
I have been cooperating from such a long and now i have lost my patience!
And want whirlpool to take strict action against (Vishal jain and deepak dixit) (Attaching call logs made) otherwise i will be taking a legal action against whirlpool.
Moreover, i got my ac repaired from external source on my expensive rather than my ac is still under warranty with whirlpool (For which i have attached my invoice) and want whirlpool to pay all expenses made by me to external source unless i am filing a complaint in consumer forum against this.
Hope i will get a positive response and will not be delayed this time.
Here are the required details:
* complaint number: 11468080

We had problem of water leaking from whirlpool refrigerator. We called service centre 1 month back and they sent engineer for service for which he charged 4000rs. Even after service, again the same problem is there, we called service centre they sent another engineer he asking same money again for service. Whirlpool has the worst service centre. We called daily but no response from service centre

To,

The Whirlpool India
Whirlpool

Subject: Worst Experience

Dear Whirlpool,

I still remember when my parents decided to bought a refrigerator and they went to a known shop of our local area and they chose you as our first refrigerator.
Then a relationship between you and us was started, later we bought washing machine, AC and few more. But Now I feel that our relationship is about to break because you are not putting the efforts to maintain this relationship.
We are suffering from COVID-19 because the reason could be china but I can surely say that we are also suffering frm the heat because of you.
I just want to remind you how you made back to back calls to sell your AMC service but do you really care about that? Kindly resolve my problem asap otherwise never think to make a call for your AMC, BC, MC and all ###.

Regards,

Sawan Solanki

Hi, please provide me the duplicate invoice copy for the washing machine purchased on Nov 23rd 2019. Also help me in getting the replacement for washing machine as the dryer not working.

Can you please provide a duplicate bill.

I was purchased on spilt ac in jun-2020 of so called world renowned company “whirlpool” from chawla electronics faridabad (Copy of inv. Attached)..
Now this ac is giving hot air and need to rectify the problem.
I have done repetitive call to customer care ([protected]) and service center since last 22 days.
Every day service center is saying to send the technician for testing & service but very surprising that every day they are just giving bluff to me.
Being a big company of appliances it is diluting the reputation of “whirlpool”.
At this juncture as bad experiences the service of this big company we cannot recommend to any our friends to purchase whirlpool products.
Request you to take immediate action in this regards.

Sir,
i had purchased an inverter ac from whirl pool company, it had a one year warrenty.after 1 year 5 months its main board(external unit)main board burnt off .since they told me that the warrenty period has expired paid around Rs 12500.00 as repair cost for the above said a/c after again another 1 year and five monts again the same board burnt off now they are asking me to pay again another Rs.8500 +repair cost.
since i am having 3 ac of different brand in my house and are working for more than 8 years without any complaint i felt this as a manufacturing defect from the company for this airconditioner.i am not willing to pay since i feel that this same complaint will happen again. if my grievence is not taken care of from the company i will be filing a suit against the company for selling me a substandard airconditioner for a higher cost and cheating me in the name of a brand.

Mere pass ek split ac model no. 42016-1.2 t 3d cool platinum v white-idu hai whirlpool company ka jiski maine whirlpool india company se 1 saal ki comprehensive amc li hui thi jiska plan application no. Hai hp17902453 jo ki meri 22 april 2019 se 21 april 2020 tak valid thi jiske liye maine 4500 ka amount company ko pay kiya tha. Last month (April 2020) mein mere split ac me kuch kharbi hui jiske liye maine company mein complaint 15 april 2020 ko ki thi jiska complaint no. Ha far[protected] and far[protected] thi. Mere complaint karne ke baad service center se mere ko call aaya 17 april ko jo mujse rupay ki demand kar rahe the maine bola ki maine comprehensive amc li hui hai to unhone bola ki aapka kaam abhi nahi ho payega aap wait kijiye 3 may tak ka, maine jab 3 may ko contact kiya to unhon0e meri complaint ko resolve nahi kiya aur mere se request karne lage ki mein 17 may ke baad resolve kara doonga but after given time meri complaint ka koi bhi solution nahi nikla hai iske regarding meri kai baar customer care se bhi baat hui but koi bhi samadhan nahi nikla hai service center wale jinka naam gulshad hai wo kuch bhi nahi sun rahe hai aur jab maine customer care ko phone kiya to mere ko pata chala ki purani saari compalint service center ne closed kar di hai. Mein 4o days se lagataar inse follow up le raha hoon but koi bhi smamdhan nahi nikla hai. Meri amc 21 april ko khatam ho rahi thi jiske baare mein maine company ko bataya tha to unhone bola ki warrant extend ki ja rahi hai 31 may tak. Ab jab lagbhag 40 days ho gaye hai meri complaint par koi bhi solution nahi naikla hai.
Kindly mere ko meri amc ka refund dilaya jaye ya meri complaint ko resolve kiya jaye.
Amc copy attached.
Service center no. Gulshad-[protected]
Saurabh kumar verma
[protected], [protected]
House no.353, surya nagar phas-2, sector -91
Faridabad -121013

Myself : shahid ali ansari.

From rahul electronics, i purchased for nalasopara (West) palghar - 401203
Date: 16.05.2020
Dear sir/madam
I purchased new brand of whirlpool fridge. As they gave me delivery it not working.. The engineer came and said that fan and many more things are not working.. As they have gave display model. I had suggested that i wanted new not display model.. Now they are saying i will get only repaired same fridge but i want new one.. Not that it's display model. Consumer court please guide me for getting me the new fridge or replace of whirlpool.

I purchased whirlpool 292 litters refrigerator on 10/06/2019. A refrigerator cooling stopped within 8 month so i request to authorise service center for repair, after repaired again this issue come after 2 month of repairing. I complaints many time on customer service center but service representative not come and now my warranty period remaining only 20 days. After 20 days i can\'t anything so please help me

I bought a water purifyir on 11th may 2020 from amzon.
So i need a engineer for insatallation of the ro so i tried to call customer care of whirlpool but no response no one recived the call continuosly i tried but same no response.
After that i sent mail to helpdesk of whirlpool there is also no response.
And they every time showing the complaint page and services request page i already raised but there is no complaint number provided by whirlpool.
So today is 17th may no engineer visit no sms no call from whirlpool

Bad services ever in my life.
Evere buy any product of whirlpool they dont have any customer service for his customer pathtic services ever

Good day
My washing machine was having issues in drying clothes and tumble dryer was hard to move. Service engineer visited on 9th may and replaced capacitor rs 650/. He assured that washing machine will work without any issues.
When it was used, same issues were noticed from the 1st day after service. Seems service engineer knew the issue of motor and just made money by changing capacitor which was in working condition for sure.
Please advise how is responsible for this and if same problem then same service engineer should come and resolve the issues. Authorised service engineer should take responsibility and refund the amount of any part which they just fetched from customer.

Name of service engineer company - agarwal refrigeration nd electronics (Jaipur).
No response on calls.

Pls resolve issue at the earliest and who will be responsible for the amount which they charged in a unethical way.

Same info has been passed on customer care no but no satisfactory response. They are just ready to provide service through other service engineer.. But what about the previous one and who will take action against them.

I purchased 292 litrs double door refrigerator in may 2018.
Within 2 years, refrigerator stopped cooling. Complain was logged to whirlpool customers care on 22/04/2020. Complain no. Is far[protected]. But till now no technician visited to address the issue. Even no response from whirlpool on the issue.
Request concerned team to look into this and help me to resolve my issues.
Thanks and regards,
Raj kumar singh
Gurgaon