Whirlpool India Complaints & Reviews

I dropped the request for whirlpool machine, as it was not working.

A person (Mob :[protected]) from whirpool came home on 1st June'20 and examined the machine. He said that it needs to be sent to the workshop.

The machine was took by 2 people saying that they are taking it to the workshop for repair on 2nd June '20. Since then, we have been continuously asking for the update, but the supervisor ( [protected]) sometimes doesn't pick the call or switch off his phone.

Each day we call them and, they say, that, we will get by next day. Next day when we call, they again say next day.

Today 10th June'20, we are still trying to connect the supervisor, but, no response.

Please tell me, what sort of service are you providing. We completely understand the Covid-19 situation, but, atleast they should tell us one particular day, when we will be getting our machine.

Also, they said the Repair Cost will be 8000/-.

Now, Can you please tell me, where is the machine. ?

Is it there in the workshop or has been sold by whirlpool service center to any other place, just for the sake of money. Because you are creating this image of your services in our mind.

Can you please call me and tell the update.

Thanks,
Iti Rustagi
[protected]

I have already lodge a complain that my whirlpool double door refrigerator is o/o since 12.5.2020. Compl. No. Koli[protected], dot 18.5.2020 due to pcb failure. But no action has been initiated till. I wanted to know how much time to take for rectify the same? Either it will rectify or not? May clearly mention.

Hi,

I have purchased amc rs. 8, 045/- on date 8th-sep-2019 for my 1 ton split ac but you are not provided any type support i have complained many times august 2019 and again 28th may 2020 but my issue is still pending till now
I am very tired from your support and service team they never support and excuse every time if you are not provide support so please refund my money back asap:

Complaint no - gha[protected]
Name - arvind kumar
Mob no - [protected], [protected]

Thanks & regards
Arvind kumar

Myself himangshu saha, purchased a whirlpool 1.5 ton magicool pro + 3star split inverter ac from flipkart on 27.05.2020 in favour of my father in law dilip kumar saha at kolkata, dumdum cantontment location. The invoice is attached below. This item has been delivered by 31.05.2020. Installation cost will be 499+18% gst was also inclusive in the offer.

From 31st may i am facing ultimate harassment regarding installation and demo. First i received call from whirlpool birbhum service centre for installation at bktpp, birbhum, west bengal in the name of chiranjon roy. Then i cancel the request and called whirlpool customer care number ([protected]), they told me that my details are not updated as per shipping address, and they raised a fresh installation request at shipping address (Pin code-700065) in favour of dilip kumar saha.

But next morning the service engineer called me and told that he can’t do any ac installation job in the above mention pin code, as they are not doing any ac installation so i have to cancel the request and again raise a new installation request through customer care. He also mentioned that service centre located at pin code-700056 will do ac installation job at pin code-700065 (Service centre at pin code 700065 is m/s mondal refrigerator)
I raised another installation request via whirlpool customer care but again service engineer from pin code-700056 called and told that he can’t work in that pin code area, i. E-700065, that is not their jurisdiction. I have to raise another fresh installation request. Every time i contact customer care they simply say they will solve the issue immediately but they dont do anything.

Again, i raised a fresh installation through whirlpool customer care on 05/06/2020 and they told me technician will contact me within 24 hrs, but no one contacted till 07/06/2020, 11am, so again i called to whirlpool customer care and told total issue but the person behind phone gets irritated and just told me that he will raise the issue to higher authority. Nothing changed thereafter.
I mailed the issue with all details to "[protected]@whirlpool.com" on 04/06/2020, but no reply or any positive action i have received yet.

I also contacted flipkart to look into this matter, they simply send a regreat letter, and just told me they get back to me by 9th june.
My last day of returning the ac is 10th of june, and untill and unless i check the ac by whirlpool appointed technician i cant even return back the ac to flipkart.
So please help me to install the ac by 10th june, 2020. Or return back it to flipkart and refund my money.

Whirlpool complaint number WAR[protected]

Both items Purchased through Amazon on 03/10/19 & are under warranty period. Now cooling problem araised in refrigerator & service of AC required at delivered address Halia pin- 508377. Complaint already lodged on 23/04, 18/05 & 25/05 but complaint closed without attending complaint by service engineer. Further again complaint lodged on 03/06/2020 but still it is same

Whirlpool representative from Suryapeta called many times but they are escalating complaint by saying that complaint in your area will be attended by the service engineer from Miryalaguda but till now we didn't get any response from Miryalaguda service center

Regards
Ramesh Naik

I have whirlpool washing machine and i lost the bill of that washing machine. Kindly provide the duplicate bill on my email id [protected]@gmail.com the photo of machine details are herewith attached

Thanks
Rohit jain

Bottom level no cooling.

I raised a service ticket 2 times for a product defect regarding single door refrigerator.

None of the times did i get an email /sms of my service ticket details
Your team has closed the service ticket without my knowledge and permission and with no service provided against it.
My product was in inwarranty when i had raised the first ticket on 02 may 2020 (Please check my bill screenshot), which they closed without providing any response and now your team is asking for service charges. This has got no fault from mine side as a customer
Neither of your call center executives have any knowledge regarding if they can escalate it to higher level
They keep customer on hold for half an hour and then frustrated customer has to disconnect and call back the help center. (Please check screenshots when their customer service agents will put call on hold and never reply back)

Because of their inability to provide product service in time now they are asking me money to get my product repaired. I am raising ticket and these guys are closing them without any response or service

Below are the service ticket numbers

Gha[protected]
Gha[protected]

Naveen kumar bibyen
[protected]
Nvin. [protected]@gmail.com

I had bought a whirlpool protton fridge triple door 260 lt.in march 2018 from vijay sales, from indirapuram ghaziabad. My fridge compresser need to be changed, but service centre is not changing my compresser and asking me to pay money for the compresser. My fridge compresser has a 10 years warranty but still service centre is asking me for the money, as i have misplaced my bill. It is also not possible for me to get a copy of bill as i have relocated to bhopal, mp. I had called whirlpool customer care many a times, but no use, they are also not helping. It's really shocking that a brand like "whirlpool" can harass it's customer like this, because customer care is already having all the data of purchase but still it's harassing it's customer like this.

Regards
Nishant mittal
Fridge model no.: 20812
Fridge sr. No. Ina[protected]
Purchased in: march 2018
Complaint number: ind[protected]
Mob no. [protected]
Email: [protected]@gmail.com

Kindly provide the bill of the proton refrigerator to get the compressor corrected at the earliest. I purchased it from vijay sales, indirapuram, ghaziabd in march 2018.
Model no. Is 20812
260 litres triple door
Sr. No. Ina[protected]

Kindly provide the bill of the proton refrigerator to get the compressor rectified at the earliest. I purchased it from vijay sales, indirapuram, ghaziabd in march 2018.
Model no. Is 20812
260 litres triple door
Sr. No. Ina[protected]

I have bought whirlpool ac 5 days back as it is not working properly. I already marked a complaint to whirlpool and when technicians visited still they were unable to resolve the issue which is really a pathetic service from your side. I need my ac to be changed at the earliest or else i have to choose some other way. There is a lot of water leakage problem whenever this ac is in use. We are facing the same problem from very first day till now. Hope to listen soon and do the needfull at the earliest. Alternate no. To contact [protected]

Whirlpool ro product with-in warranty stop worked since march-2020 and facing the tremendous problem till now.

I bought the unit[protected] through flipkart online sales.

After installation, only three month worked product from period of aug-19 to march-2020.
In this period i have made 10+ service request due to various problem, please check with your team.

Thai services — chennai 600 087 was take-care of the maintenance with that period.

Again stop worked since 4th march-2020 and till the time no-one visited or called me to know the issue.

Keep on tried the customer care to explain the same and book the complaint. No action from any-one.
Another mode of complaint through mail to [protected]@whirlpool.com, [protected]@whirlpool.com
No-one ready to own the responsible and fix the problem. As a corporate company it's not a wealthy /good practice to go-ahead.

In this situation, customers are how to trust whirlpool products to buy from the market.

The product was installed on 28.10.2019. It stopped working from 2nd april 2020. I have been making consists through mail as well as customer care. It is unfortunate that they are closing the complaints even without attending problem.
With personal visits to the service center one technician came on 22.5.20 and another technician on 23.5.20 but they could not identify the problem.

My complaints to help desk india @whirlpool.com also did not evoke any response. After that only vague promises are made by the service center and no action from them.
My complaint no. Sr 11432055
11483048,. 11532451.

The worst ever service and poor and inferior quality products by whirlpool india. I strongly recommend that no body should go for whirlpool products.

Purchased from m/s ganesh enterprise angul, odisha vide inv. Sl no-931 dated 6/6/18. The product is making unwanted sound since last two months. Contacted the local authorized technician who visited and informed that the bearing set is damaged. The machine is under comprehensive insurance for two years. The technician informed that complain has been lodged and as soon as he receives the spare parts, he will rectify it. Time and again asking him but he stated that because of the present covid situation he has not received spares. I am a 68 year old senior citizen and request you to do the needful at the earliest.

I have booked Whirlpool Purasense Water Purifier on Whirlpool.com Site and made the payment.

There is no order update on My Orders
Customercare is worst.
I sent so many Mails no response.

Gas filling is costly in fridge very costly

My amc plan application no. Hpw2007223. Kindly refund the amount rs.5, 128/- as you are unable to provide any service to me.

I registered a service request on 2 may, 2020, the details sr11440155.
On 13 may, 2020 i called the customer care number to check status as i there was no call from any technician. No action happened.
On 22 may, 2020 i called the customer care number again. I was told my request is on priority.
On 23 may, 2020 i called the customer care number as i had still not received any call from technician. This time the representative shared contact number of mr mehra [protected] (Goel enterprises).
I called mr mehra [protected] on 23 may, 2020, he said technician will come
On 25 may, 2020 a technician finally came to visit. He told me he cannot do ac servicing, and there is no gas in ac. The window ac will have to be taken to workshop. It will take 2 days.
27 may, 2020 i called the technician, he told me mr mehra has said not to bring the ac now. I tried calling mr. Mehra, he is not answering my phone
31 may, 2020 my ac servicing is still not done.

Whirlpool they will only sell their product they won’t give service and the product won’t even work after 2 months bloody cheating the customers i have called them almost 100 above times but they won’t even send a technician at all they will just say some stories all the time after then they won’t respond to my calls also waste of money taking a product from whirlpool and to the new customers only they will send technicians

I bought whirlpool fully automatic top load washing machine on [protected]@ trichy, tamilnadu. Cost 18500/-

From march it produce too much of noise during rinse and spin.

The visited service engineer said it's a bearing set problem. We have to change it completely. It's cost around 5500/-. After negotiating with the higher officer he said we can make it to 4700/-.

I totally upset with this. It's just 3 years o[censored]sing this machine.

It's really a hard earned money.