Whirlpool India Complaints & Reviews

Sir

I am purchased the air conditioners for my family member i m belong with middle class family after the showroom sales manager suggest we have purchased the ac but this ac not working properly coolling problem after that we submit the complaint in whirlpool service by mail and by telephonic but whirlpool team resolved my issue after some time again report the complaint and service not comes in my home and whirlpool team was saying your phone not in network but my mobile network is perfect and whirlpool team please use excess fake communication.

Product details:-
Split ac magic cool inverter1.5ton
Date of purchasing:-06/06/2018
Invoiceno-1572
Dealer name :-electronics mall
Regards,
Rahul sharma

Washing Machine not working and shows DE error. It's under AMC.
Model No. 31120
Machibne Serial No. INF[protected]
Date Of Purchase 24/10/16
It's under Home Care Plan ( AMC) 16/11/19 to 16/11/20

Washing Machine Fully automatic Purchased on 24/01/2016, Machine Serial No.INF[protected] Home Care Plan taken on 16/11/19

Shows DE Error. Not working since 10 days. Customer care not working. Please attend Urgently.Model StainwashUltra. Pl Attend on PRIORITY
Regd Mobile no. [protected]

I purchased 360 bloomwash pro washing machine on 1 march 2020.
It was working fine but in previous wash it create sounds while drying clothes. Sounds increased time to time then we stop/power off the machine. I call to shopkeeper for the machine & he suggested to complain regarding this on whirlpool care center. Please register complain regarding this problem.

Details:
Plan name complete appliance protection (3 years)
Plan id [protected]
Plan start date feb 21, 2020
Plan end date feb 20, 2023
Device name whirlpool 1.5 ton 5 star split inverter ac - white
Device model 1.5t magicool pro 5s copr inv-i / o
Device serial number 43124z[protected], 42183z[protected]

Dear sir/madam,

Refers to the details as mentioned above and subject concerned i would like to bring to your kind attention that i have purchased an ac (Whirlpool 1.5ton magicool 5 star rating) on flipkart and it was delivered on 21st february 2020. And you have sent your technician on 13th february 2020 after a long request & follow up for installation. Please note that on 13th february 2020 you technician was installing an ac, during the installation work the compressor valve damaged because of toughness (L key was damaged) and for the same your technician has requested me to wait till monday 16th feb 2020 for further repair which i don't want. The compressor was new and it was damaged while installing, consequently i want a full replacement including all the cost.

However i have already informed your customer support team and they have informed me that they will send their technician on saturday 14th feb 2020 (Day already passed) for inspection for further replacement. This is very worst service i have experienced with whirlpool, i have other appliances also but couldn't feel any issue yet. Request you kindly take the matter at priority and do replace the compressor for further installation.
I don't want to wait for long as it has already been delayed. Kindly arrange to send an experienced technician with compressor for installation.

The details of the job sheet and product are attached here, the same is for your kind information and further action.

Regards
Amit shah s/o jogi shah
Mob [protected]/[protected]

I have purchased whirlpool refrigerator model no/year ff 2d 425 4s/2013, type frost free, 4 star, gross value 405 ltr, & storage value is 373 ltr. From vijay sale opp shanti niketan apts surat dumas road pipload surat on dt.[protected].
The refrigerator is so good and cooling is very nice. But some how said refrigeraor’s was burn from back side in mid night at date[protected],
It was horrible fire and back side part & body was burnt in refrigerator.
So please bring your technician as early as possible and do needful some dissicion about the refrigerator and please resolve my complaint with request a refund/return.
Mobile no-[protected]

Hi everyone this is peravali ramesh from hyderabad i am staying in kukatpally, 4 months back we are faced has leakage problem in refrigerator it was refilled and service has been done with in 4 months we are facing same issue what is this nonsense i want to know can we get any permanent solution for this otherwise we are going to buy a new refrigerator.
My e mail : santhu. [protected]@gmail.com
My mobile:[protected]

Refrigerator whirlpool not working. May Required to be fill gas.

Whirlpool refrigerator single door I was purchase De 23 APR 2019 today morning 30 32020 refrigerator is not cooling and compressor shouting some sound I was trying your customer care but it is not response can I call my best tour there's not pick up the call my contact number please[protected]
Request customer support TM whirlpool. India

Whirlpool refrigerator single door is troubling not cooling and compressor sound please attend the my problem
regards
subhash kamboj
MOB-[protected]

Whirlpool refrigerator double door i was purchase de 29 february 2017 today morning 30 32020 refrigerator is not cooling and compressor shouting some sound i was trying your customer care but it is not response can i call my best tour there's not pick up the call my contact number please[protected]
Request customer support tm whirlpool. India

I am getting wrong call from this number [protected] i have blocked the number again and again he is calling.6 month before i received this number he used to send wrong text. I blocked the number for some month i have not received any call from him but again for two days he calling me repeatly. When i atten the call he is not speaking and holding the call.

Loud thud at the back of the fridge, the next day it stopped working.It makes a sound as if it is working but there's no cooling....

Washing machine dryer not working.
Dryer not rotating and making no additional sound.
Otherwise washing machine is okay exept the the dryer part
Please help me out to solve this issue
I live in dappar military station near toll plaza of ambala chandigarh highway

My number is [protected]
Optional number [protected]
I will wait for your response and service

Machine dead, main board damaged

I have Whirlpool Supremecare washing machine which was purchased in Jul 2019
Now Machine had started giving problem of high vibrations

For same, i logged complaint on whirlpool web zoom site

Thereafter an Engineer came to our home to resolve the machine problem
Engineer name - (Shubham Pandey)

He offered me proposal of doing AMC (12500 Rs) for 3 years tenure
and i transferred the amount in his bank account, details are as below,

Account holder name : Shubham Pandey
Account number :[protected]
Bank : ICICI bank
IFSC code : ICIC0001231

Now from last 1 month no response from him

Hi,

I bought a amc for whirlpool washing machine from authorised service cancer which is recommended by whirlpool customer care [protected], and same is valid for 16th feb 2020.

Washing machine is not working and i raised a complaint on 30th january 2020 after that no response from the whirlpool, and called up more than 200 times for complaint status, they told that service center is not alloted and we will slot you soon.

After so many follow ups they alloted me a service centre finally i got a call from service center stating that customer care team wrongly alloted we will return the case, again i raised complaint on 5th feb 2020 after few days no call from technician.

I called customer care n number of times regarding status of a complaints they said we will kept reminder and we don't have any right other than reminders to service center, mean while i spoke to two higher authorities of customer care they told that usually it will take two working days to solve customer complaints, but in your case first time i seen these many days in complaint is pending wait for today, and i will speak to team i solve the problem tomorrow.

I waited two more days to solve the problem no call nothing happens. Then i called up customer care to reach that person who promised me to solve the problem and no one is transforming call to that person and he is simply escaping to answer my call.

Lots of follow ups to customer care finally they send a technician he checked mechine told me that board is damaged it's a cost of rs 5000/- which is beared by customer

I booked two complaints on 30th january and 5th feb and my amc expired on 18th feb and technician visited onw0th march, with a followup of more than 500 times to whirlpool customer care and they kept me on hold hours together.

I have a complaint numbers and names of a superiors who gave a false promises to slove the problem and now they are not ready to speak.

Kindly do the needful

Hari babu m

I have noticed that my front load washing machine was not working fine on 16 december 2019 and raised a new complaint (Ti[protected] about the issue.

After 15 days of technician came and confirmed that the sensor got damaged and needs to be replaced and requested for a new spare part, however, there was no response from their end and confirmed that the ticket has been closed after 30 days.

Again i have raised a new complaint (Ti[protected] on 25 jan 2020 till now there is no response and called more than 100 times for technicians, vendors and customer care but no luck.

One interesting thing here is customer care executives are not maintaining any call logs and issue description i need to explain every time and even i asked them to check what was the call description last time and they confirmed no data and no action taken.

I am a former whirlpool employee still service is so horrible i can't imagine for a normal customers.

Not sure why whirlpool paying money to this vendor without reason.

Please refund my amount and take your product back.

Regards,
Sreeni

My complaint reference ch[protected] is not being properly attended to despite numerous calls to the service centre. The resolution of the problem is still outstanding even after almost 3 weeks.

I have also requested for a refund of the amc charges of more than rs 8398 (Reference home care plan
Annual maintenance contract for machine serial no :inf[protected]
Plan duration :36 months) (Plan application # hpw2006329) that i have paid recently on my washing machine due to the lack of faith in whirlpool's ability to service complaints.

I have still not got any response from them - not a word!

Ref coo[protected]
I i submitted a complaint through online complaint booking around second week of october 2017, subsequently after some clarifications from different offices, i was contacted by the service centre in my locality. The service team came here and after inspection they demanded shifting of the machine to their workshop. On 27/10/2017 they came and taken the machine to their workshop. As the machine is not returned after one month i called them several times. On each call the answered that it will be returned with in a short period of time. On february they informed that the board is not working and, it is difficult to service, and offered a replacement. Accordingly i submitted the bill copy by third week of february. My concern is that no replacement is yet initiated and on each call they answered with silly excuses. I reaches more than 2 yeard and the situation is very pathetic. Hence i request to take steps to provide replacement or the machine is get repaired.
Consider this as most urgent.

Vide request c[protected] dtd13/01/2020 non cooling of ac reported and on several calls sevice center take the ac for repair and after one week it is reinstalled. At that time cooling is there. After three days again complaint occurs and reported to the sevice center. After that on calling in my phone they dont take phone. So i again complaint it thorugh customer care for about 20 days., no response. Now i am in a position to what to. No follow up from the part of the customer care whether it is repaired or not. They only receive the complaint. Hence the customer is severly affected in the case of service