Whirlpool India Complaints & Reviews

My Whirlpool top load washing machine suddenly stopped working last week and I raised a service request by calling Whirlpool customer care. SR no. is BA[protected]. Whirlpool technician ([protected]) misguided me through out after inspecting the machine briefly. He informed that Motor & Gear Box are damaged and approx repair cost would be 9-10k. He took 480/- and left my premises. But I got a doubt and called a local technician. He inspected the machine properly and fixed it by repairing the PCB. Now the machine is working fine.

Today I called Whirlpool customer support team to lodge a complaint against the technician and demanded a refund of 480/-. But she asked me to talk to the technician directly. When I contacted him for the refund, he denied to do so.

At first place company technician gives wrong information, misleads the customer and then denies to pay back the service charge which he doesn't deserve to have. I have never expected such an unprofessional service from a company.

Please take strict actions against the company who try to mislead and loot customers and also do the needful for the refund of 480/-. I don't want to pay this fees to these guys because they tried to cheat me.

I have purchased the whirlpool washing machine front load in April 2018. within 4 months the machine got repair and was not running. We have raised a service request immediately to the company. The service agents have not diagnosed properly. so the same issue started repeating again and again. now it been more than a year the problem is not resolved for us. Totally the whirlpool washing machine product is not upto to the mark and service provided them which is very poor. Not expected this from such a big company. I would focus more on the service guys, which they are well qualified to solve the issue. i also the escalated the issue to the higher managers they said they going to replace the whole machine itself. but still the our problem is not resolved.

For the past 1 week i am waiting for the installation mechanic... I bought refrigerator from police canteen... They told me to call toll-free for the installation are otherwise if any fault we won't accept it. I registered my mobile number on wednesday... Nobody has come to install... I shifted to new home, its urgent to me because am having 1 year baby... # response from the toll-free tele callers

I have purchased a refrigerator in may 2015 from home shop 18. Now it has become faulty, as checked by service center it has compressor issue which needs replacement, but they are not considering it under service warranty as i have lost invoice somewhere.
I have email confirmation of purchase from homeshop 18 and seller information mentioned in email is whirlpool of india limited. I am unable to reach out to them. Please get this refrigerator repair considering its warranty.
Serial number of product is inc[protected]
Purchased[protected]
Seller - whirlpool of india limited faridabad.

Please reach out to me on [protected]
Satish kumar tiwari

My self surumi, my father in law purchased a whirlpool fully automatic frontload washing machine from a retail shop edappully emporium, edappully complex, tana, in irinjalakuda, pin 680121, kerala, thrissur district on 29 june 2017. It had a sudden
Functional issue on august 2019 and immediately called to the retailer shop from where i purchased the product and they came a checked and said it's board got ruined and we need to repair or replace it. After 2 weeks we called them and they returned the board and said they couldn't repair it and even they can't replace the board with a new one. So then i called to whirlpool customer service centre and they came to check from their irinjalakuda branch. They came and checked the product and said that this product is a discontinued proct of whirlpool and so even the products spare parts are not even available. We were shock to hear that from them because it was just years that we brought a product which cost us rupees 21900 and with in 2 years just a spare part got a complaint and they could provide it. They asked us make a complaint so that they can replace it with new one so that we need to pay the half price of it. We went more than 3 times to the whirlpools irinjalakuda service center to know the status of our complint. They at last said that they can't do anything, and they opened it up that this product was already an outdated product when whirlpool sold it to the retailers for small rate, and customers we did not know about it and brought it, now just after 2 years with a small issue now the product is useless and company do not even value our spend on the product. So i would like to request to please do the needful so that they could atleast replace this product or pay us half money.

Dear sir / madam,

I had purchased whirlpool washing machine from snehanjali electronics virar east on dated 5-feb-2020 costing rs.12500/-. On next day machine delivered at my home but it was faulty piece. Drayer of the machine was not working. Therefore i asked to snehanjai electronics and whirlpool to replace this machine. But they both given me reason to delay for replacement. I had purchased this machine for convenience of my old parents. But both were not agreed to replace machine as early. So i registered complaint to grahak suraksha sewa to get me justice in this case. Their executive promised me to do the needful for early replacement and also told they will provide me compensation from whirlpool and snehanjali for whatever delayed done by them and due to suffered by my old parents. Grahak suraksha sewa executive charged me rs. 3250 for this process and to get compensation amount. Finally by lot of follow-up machine replaced after 19 days on dated 24-feb-2020.
But till date no any kind of compensation amount received me from any party. I have attached herewith all concerned documents of this case. These are washing machine bill, grahak suraksha sewa snapshot and snap for rs. 3250 paid to them as fees. Letter send to grahak suraksha sewa regarding this case.
Now i am sending any email to grahak sewa but it's getting undelivered and if i tried to call or message them through their whatsapp number then they are not replying.
I don't understand how grahak sewa can ignore in such case.
I am not demanding more amount of compensation. I am expecting to get at least whatever expenses/fees i have incurred in this process that is only rs.3250 and nothing else.
Requesting you to please do the needful to get me compensation.
Your co-operation is highly appreciated.

Thanks & regards,
Sanjay balwant kadam.
Calling number – [protected]
Whatsapp number – [protected]
Email id: sanjay. [protected]@gmail.com

Dear sir,
I am feeling sad to intimate you that the ac installed at my house in the year 2016 is incorrect. The cooling from the ac was low from the very beginning. When i raised this issue with the service engineer at the time of 1st service, i was told that it was because if the room size.
After the 1st free service, there was no further service.
The cooling kept on decreasing. Recently i engaged an ac technician, he explained me the reasons for the low cooling.
From pictures attached you can clearly see, how bad was the installation. From ceiling even 15 cm gap has not been provided.
I would request you to kindly take up the case and do needful at the earliest. I hope you understand the pain of suffering for last 3 years. Also the excess electricity bills which i had to pay because of the fault of technician who installed it wrongly. Ph-[protected]

Timeline:
25 Dec 2019 - product is 2 years old, refrigerator ice box is damaged
26 Dec 2019 - complaint is raised to whirlpool customer care
27 Dec Senior Technician comes in, charges INR 354 for looking at the issue which is ice box has been damaged, and needs replacement with gas recharge
27 Dec Junior Technician comes and replaces ice box and fills up gas, charges INR 4700, asks to monitor issue for 3-4 days
29 Dec Issue is not resolved, no cooling in the refrigerator
30 Dec Junior Technician comes in again to check the issue, refills gas and tells to monitor again, If the issue isnt resolved he informs that the compressor will be replaced under warranty
January 2 week onwards - after calling the service centre employees, they keep on giving contact number of different people in their organisations
February 1 week - Service request number is closed multiple times and new ticket is assigned even i didnt provide with the customer satisfaction number. Case is escalated at the support centre.
February 2 week onwards - Support centre supervisor himself coordinates with the Bengaluru service provider maxserve but no action is taken after telling that the a senior technician will visit the premises and check the problem
February 3 week - after multiple leaves taken by me with nobody showing up as promised, a senior technician comes up and says that there is a just a gas leak and a junior technician will come up and fix it. Even after he was told that a junior technician has already checked for gas leaks and suggested a compressor change.
February 3 week onwards - Multiple calls to the support centre and service partner, neither of the technicians are showing up even after giving time slots for the fix.
Till the time of writing this report no action has been taken

Its really sad to inform you that your customer care team at Gwalior, is not at all vigilant and willing to help their clients, even after calling them so many times.
I have filed a Service Request for my Refrigerator at the Gwalior Customer Care Office.
The concerned person didn't revert back for 3-4 days, even after reminding him daily on continuous basis.
After few days he came and said that something has to be changed, which we don't have right now and will come back tomorrow.
But again, he didn't bothered to revert back. We again reminded him number of times.
This series of action is going on from last 15 days.
The concerned person who is dealing with us, when we call him, he says i am coming one hour/2 hour and so, but he never turned back on the stipulated time.

Its a humble request that please consider this matter at you earliest and i will be highly obliged.
I hope you can understand the difficulty which we are facing.

It is been more than 26 days i have lodged complaint with whirlpool regarding my new refrigerator which has a faulty machine and stopped cooling and lot of deposition of ice. Technician visited told he will change some part and he did not turn up when i enquired again after couple of days he told part is pending from head office. He came again with that part and after opening he told whole conductor is faulty and it is going to take another 10 days to come. I am not able to use the machine since then. Whirlpool is not at all taking initiative to get the whole machine changed as because the problem arised so early. Please get it resolved.

Thanks
Vikram
[protected]

My refrigerator is bought just less than a year back. Its not at all cooling and not able to use it. After calling so many times to customer care no senior technician visited. One time junior person visited who has no knowledge of the issue. Even calling him couple of time did not send senior peson and closing the complaint ticket.

Complaint tickets:
Lu[protected]

Lu[protected]

Hi,
I have a fully automatic washing machine which is having some issue. Its still under warranty. I raised a ticket (Ba[protected] on 24th jan 2020, a technician visited our home and tried to fix the issue. The issue is not fixed, since then i called the whirlpool customer care number multiple times but no one is revisiting my home to fix the issue, the customer care person informs that he is putting a reminder in the ticket but nothing is happening. No technician ever visited my home after the first visit. I am not sure what else i could do as the response of customer care seems very unpromising and they are saying that they cannot do anything apart from just adding another reminder. I cannot keep waiting with an unusable washing machine still under warranty and hence planning to go for consumer court if i don't get a response in 1-2 days as its a huge inconvenience for me.

Thanks & regards,
Vishal sahay
Contact: [protected]
Email: [protected]@gmail.com
Area: whitefield, bangalore - 560066.
—

We bought top loading whirlpool fully automatic washing machine in december 2014.
It worked well for three years but from the last week there was a heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be rs 300/-. I accepted it and their person came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. And said the cost is around rs 4500/- that also comes with only 6 months warranty. On hearing this i was shocked because actually we use only detergent to wash the clothes and in my home only there are three persons clothes will be washed once in a week. I asked him why the quality is so poor, he said all this top load washing machine after three years
Got this problem this is failure model. Please don't buy whirlpool washing machine.

Dear sir/mam,
I have purchased semi-automatic 7.2kg supreme plus coral red on dated 28.12.2019, invoice no ss/552/19-20 from sanjay store, rishra. Within a short period found water leakages from the machine body. Pfa of the video. We have complained to the help desk and the technician has visited the same and provided all functional reports to the company. As per the technician, there is a water pressure issue. Same type of machine is used in our building flats with the same water pressure and no such leakages observed. Requesting for the replacement of the faulty machine. Please find the communication with the company for the kind needful.

Regards,

B m prasad.
[protected]

— forwarded message —
From: [protected]@cogenteservices.in
Date: wed, feb 19, 2020 at 12:14 pm
Subject: re: request for replacement of the whirlpool washing machine model 30197 of bill no ss/552/19-20 dated 28th december and last job sheet number 278 dated 4/1/2020
To: brij mohan prasad
Cc: ankur dubey

Dear mr. Prasad, greetings from whirlpool,,!!! we would like to inform you that we have received confirmation from our respective branch that your appliance is technically in working condition and as per the company policy we are unable to provide you the appliance replacement.
Thanking and assuring you of our best services and attention at all the times.
Thanks & regards,
Shashank saini
Care manager - service operations support
E-mail : [protected]@cogenteservices.in
Contact no.[protected]
Whirlpool of india ltd.
From: "brij mohan prasad"
To: "whirlpool sosvoc"
Cc: "ankur dubey"
Sent: tuesday, february 18, 2020 5:22:32 pm
Subject: re: request for replacement of the whirlpool washing machine model 30197 of bill no ss/552/19-20 dated 28th december and last job sheet number 278 dated 4/1/2020

2nd reminder
Dear sir,
I am really surprise about your below reply which is unexpected from corporate company after selling the appliance. You see the attach video in which it is clearing showing there is leakage from body of washing machine. Your technician has given you wrong report about washing machine of above model is in working condition. regarding inflow of water as observed more by your technician is baseless because all our neighbours are too using either your brand or other brands from the same water tank. Water will fill up only inside of washing machine then how leakage is getting from the body of appliance /washing machine. It mean it is defective appliance sold to me. simply regretting customer problem without knowing fact is not correct. Now you depute your sr. Person on sunday 23 rd feb if possible in my presence to show him properly or inform accordingly. i hope you will do the needful after seeing the attach video or suggest properly to be use machine in proper condition without any leakage or replace it. incase still your company is not interested customer problem then communicate finally for doing the needful by me. thanks and regards
Brijmohan prasad[protected]
On sun, feb 16, 2020 at 5:16 pm [protected]@cogenteservices.in wrote:
Dear mr. Prasad,
Greetings from whirlpool,,!!!
We would like to inform you that we have received confirmation from our respective branch that your appliance is technically in working condition and as per the company policy we are unable to provide you the appliance replacement.
Thanking and assuring you of our best services and attention at all the times.
Thanks & regards,
Shashank saini
Care manager - service operations support
E-mail : [protected]@cogenteservices.in
Contact no.[protected]
Whirlpool of india ltd.
From: "brij mohan prasad"
To: [protected]@whirlpool.com
Cc: "ankur dubey", "whirlpool sosvoc"
Sent: sunday, february 16, 2020 12:50:45 pm
Subject: re: request for replacement of the whirlpool washing machine model 30197 of bill no ss/552/19-20 dated 28th december and last job sheet number 278 dated 4/1/2020

Dear sir
I am surprised that the said washing machine there was water leakage from the body since it was installed. such defective machine supplied by your reputed company. Many people are living in my buildings and such defective machine and poor service noticed by them.in fact some my neighbours want to bye washing machine but after seeing your defective machine during washing the cloths they too surprised. in case you are not serious to replace within 48hrs then it will be mention your quality of product in face book and twitter etc and then proceeding legally to consumer court for such harrashment.
Thanks and regards
Brij mohan prasad [protected]

On wed, jan 8, 2020, 11:54 [protected]@cogenteservices.in wrote:
Dear mr. Prasad,
Greetings from whirlpool,,!!!
We would like to inform you that we have received confirmation from our respective branch that your appliance is technically in working condition and as per the company policy we are unable to provide you the appliance replacement.
Thanking and assuring you of our best services and attention at all the times.
Thanks & regards,
Shashank saini
Care manager - service operations support
E-mail : [protected]@cogenteservices.in
Contact no.[protected]
Whirlpool of india ltd.
From: "whirlpool sosvoc"
To: [protected]@gmail.com
Cc: "ankur dubey"
Sent: monday, january 6, 2020 2:02:06 pm
Subject: repless the whirlpool washing machine

Dear mr. Prasad,
Greetings from whirlpool,,!!!
As per our telephonic conversation, we would like to inform that, we are discussing your below mentioned appliance related concern with our respective branch and will update you the status next two working days.
Hence, we request you to kindly cooperate with us till then.
Thanking and assuring you of our best services and attention at all the times.

Thanks & regards,
Shashank saini
Care manager - service operations support
E-mail : [protected]@cogenteservices..in
Contact no.[protected]
Whirlpool of india ltd.

From: brij mohan prasad
Date: mon, jan 6, 2020 at 1:19 pm
Subject: repless the whirlpool washing machine
To:,
Cc:

Dear sir
We are purchasing the one whirlpool semi auto washing machine 7.2kg ace supreme plus on dated 28.12.2019 sanjay store rishra hooghly but washing machine sprining time water leckeg the body. So kindly repless the machine. your local office is not repless the machine and not suport please repless the machine

Thanking you
Brij mohan prasad 89/318 bangur park, rishra hooghly 712248
Mb - [protected]

Hi team,
My self surender reddy, registered mobile no: [protected].
Recently we have purchased whirlpool fresh care 7112 front load washing machine

We see more motor noise when washing machine running even with lower load, purchased around 1month back.
Technician recommended to go replace and he said it would happen in some 20 days, its been more than 40 days, no replacement happened and people are not responding to phone calls.

Can we get solution here at earliest?

Hi, i've purchased a 5-star rated whirlpool air-conditioner on 11th may 2019 through flipkart. But to my surprise it started malfunctioning within one month of it's purchase. I 've
Raised complaint calling whirlpool service center. They've sent a technician. He inspected it for an hour and finally agreed that there's an issue. He took pics of both indoor & outdoor units. Told that the component will get replaced with in one month. I've waited for six months.. But of no use.. I was continuously calling them, each time they are giving a different ticket number but nobody is turning up & issue isn't getting resolved.. Totally fed up with whirlpool service.
Pathetic experience..

I have purchased a double door fridge 6 sense "intellifresh" model, (From vijay sales, noida) on 18 feb 2019 after using some months, internal body got cracked. Then i raised the complaint on 23/jan/2020 and technician who came declared that the refrigerator need replacement.

Whirlpool customer care give me mobile of mr. Pankaj (Service head). Customer care told with in 15 days your fridge will be replaced & replacement will be provided by service head. Now service head telling your fridge request will be taken after feb month due to server and will not able to replace.
He is not picking the call nor replace the product & meanwhile my product warranty gets expired.

Nobody is going to resolve the problem of fridge. I am totally frustrated to brought the product from whirlpool due to really worst kind of warranty & service provided by company.

I request to the consumer forum authority to intervene and help in resolving the issue so that my fridge can be replaced.

There is no response from the service center and customer care already says "they dont have any solution" and service center not replacing my product as they are not picking up our calls.

Regards,
Mr. Dimpy singla
Gurgaon

I have taken amc for my whirlpool washing machine. There was a little problem in my machine it was making noise. The engineer came and said we will take machine to workshop. Since that day from december 2019 after they had brought the machine from workshop multiple problems have arisen in my machine
Making noise
Water level problem
Control panel priblem
Water drain problem
And daily i am launching complaint from that day and every time new engineer came and gave new excuse.
Even i had take to service head ashokji
But no resolution till now.

Renewed amc online for whirlpool for my washing machine. But it turned that whirlpool amc department after collecting amc amount do not bother to update their system.
They do not want to provide amc & support after that. I believe that some company have hired some unscrupulous middlemen who are doing frauds with customers.
Very pathetic response from their call center. Please be careful taking any whirlpool product.

I have a fully automatic top loading washing machine, which stopped working on monday 3rd feb.
Complaint was raised and technician came on wednesday. Within 5 mins, the machine stopped again.
Inspite of repeated complaints since then, no service technician has visited.
Clothes are lying in water and getting spoilt.
One technician, whose number was give by your service center, on asking when he would come replied "throw the machine in dustbin". This is no way to talk to a customer. Forget about providing the service.
Kindly escalate the matter.