Whirlpool India Complaints & Reviews

Dear team

I am very unsatisfied the response and way of working with unsatisfied the performance of split 1.5 ac in last three year.

I had purchased the whirlpool 1.5 ton slip ac 3 year back of model number cna[protected].in very next year we faced the problem of cooling we complained in whirlpool and m/s prayas taken the indoor and outdoor unit to check at their warehouse. Whirlpool changed the almost full parts of indoor unit (Cooling coil and others) and charge us rs 11000 approx. By m/s prayas in oct 2018 (Bills attached)

We had also taken 1 yr amc by prayas from 29 jan 2019 to 29 jan 2020 and visits done and checked found ok

Again we faced the issue of cooling in current yr 2020 and we complained to whirlpool (Luc [protected]) they routed complaint to ritu and company. They take the all unit to their warehouse and checked replied that indoor cooling coil is damaged (Report attached)

We had purchased ac at cost of near rs 35000, after that we had paid near about 15000 for repairing still it was not working

I want new indoor unit as replacement as new indoor can’t be faulty in 1 season as it was under amc.

Dear Sir(s)

The undersigned had on 8th June, 2020 purchased fully automatic washing machine {31331 WHIRLPOOL WM 9.5 KG 360 BW PRO H- BATCH: [protected]} from Channa Electronics (Regd office: AA 21; SHALIMAR BAGH, DELHI) for Rs 26, 650 paid vide credit card. ( Copy of Invoice enclosed)

The machine was delivered the next day on 9th June, 2020. To our dismay and shock, last week around 18th June, 2020, after the machine was put into motion, the water started coming out of the outlet and there was a beep sound signalling that there was no water inside the machine though the machine had a dedicated water connection. A complaint was lodged with your toll-free no [protected] and one person by the name Manoj attended to the complaint. He stated that there is some substance which has got struck and has resulted in the machine not performing. He overturned the machine and rectified the said impediment.

The machine performed for one day but the next day again it stopped. This time the water got struck in the machine and their was no out flow. We again called the toll-free no and the same Person Manoj attended to the complaint (No[protected] on 26th June, 2020 and after examining the machine stated that some part needs to be changed.

You will appreciate that if within ten days of purchase there is a defect in the machine, no consumer would like to keep such a machine. It was purchased on the recommendation of Mr Vaibhav, owner, Channa electronics and it was expected to give certain service and be o[censored]tility to the purchaser.

I demand immediate replacement of this defective piece. This fact was made known to Manoj and yesterday to Mr Vaibhav at the Channa Electronics. I was informed by Vaibhav yesterday that he shall take the issue with the Company and let me know but till the time of writing this mail he has not reverted. I have not been apprised of the outcome of my request.

Be it noted that the goods bought by me suffer from one or more defects, that the defect has happened within the warranty period and that too within two weeks of the purchase of the machine. There is a deficiency of service as the said engineer from the Vendor company has failed to rectify the defect and the said Vendor Channa electronics has failed to attend the complaint to the satisfaction of the purchaser. This is a clear case of deficiency of service. I have been misrepresented and mislead that the machine gives a particular performance and is better than other machines in the same category by Mr Vaibhav thereby indulging in an Unfair trade practise. I am a consumer within the meaning of Section 2(7) of the Consumer Protection Act, 2019 having bought the machine for sel[censored]sage i.e washing of clothes.
Thanking you

GPS SAHI
[protected]

We purchased whirlpool refrigerator from vijay sales on 3/11/2018
And consistently from purchasing facing same problem and every time they assured that problem will not come again
Detailes of complaint
Ist complaint 08/04/2019
2nd complaint 25/04/2019
3rd complaint 01/08/2019
4th complaint 11/01/2020
5th complaint 23/06/2020

Sir myself p. A. Patil from silvassa i have purchased fully automatic front load washing machine on nov.2019 machine is in warranty now in six months drum is not rotating. I complain on 1st june 2020 but no body is attend the complain only reply on mobile service person call you 2 to 3 hours. I call them appox daily but the reply is same service person call you 2 to 3 hours still complete 1 month no body attend the complain so what can i do. Please reply.

I have purchased whirlpool amc i made they payment on whirlpool india website it has been more than 3 months the transaction was done on 26th feb. I just got an amc number that's amc-36*. I have not yet received physical or soft copy of my amc document whirlpool customer care doesn't have the answer my i have also emailed them there is no reply its been more than 3 months.

Gha[protected]

Gha[protected]

Gha[protected]

Gha[protected]

Gha[protected]

I raised a service ticket multiple times for a product defect regarding single door refrigerator.

None of the times did i get an email /sms of my service ticket details
Your team has closed the service ticket without my knowledge and permission and with no service provided against it.
My product was in inwarranty when i had raised the first ticket on 02 may 2020 (Please check my bill screenshot), which they closed without providing any response and now your team is asking for service charges. This has got no fault from mine side as a customer
Neither of your call center executives have any knowledge regarding if they can escalate it to higher level
They keep customer on hold for half an hour and then frustrated customer has to disconnect and call back the help center. (Please check screenshots when their customer service agents will put call on hold and never reply back)

Because of their inability to provide product service in time now they are asking me money to get my product repaired. I am raising ticket and these guys are closing them without any response or service

Naveen kumar bibyen
[protected]
Nvin. [protected]@gmail.com

Bought ac last year on 5th aug 2019 window 1.5 ton whirlpool.. But within one year it complains about not blowing cold air. We complained about it to customer care.. They took our ac to service enter n returned it after 2 days and said we refilled gas as gas was leaked. Within an hour same problem strts again of not blowing cild air.. After tht we continued call to whirlpool offc in khanna punjab to plz cm n see wat happend to it.. They didnt cared about it.. Next day we callthem whole day n at night around 8 pm they came n said ac gas is leaked again n took again ac to service center i. E on friday night.. They said we will fix it till monday.. Now today is tuesday they didn't responding to our calls. Its horrible experience buyi ng any whirlpool product.. They didn't cared about their customers.. Very bad service

Bought ac last year on 5th aug 2019 window 1.5 ton whirlpool.. But within one year it complains about not blowing cold air. We complained about it to customer care.. They took our ac to service enter n returned it after 2 days and said we refilled gas as gas was leaked. Within an hour same problem strts again of not blowing cild air.. After tht we continued call to whirlpool offc in khanna punjab to plz cm n see wat happend to it.. They didnt cared about it.. Next day we callthem whole day n at night around 8 pm they came n said ac gas is leaked again n took again ac to service center i. E on friday night.. They said we will fix it till monday.. Now today is tuesday they didn't responding to our calls. Its horrible experience buyi ng any whirlpool product.. They didn't cared about their customers.. Very bad service..

Dear ma’am/sir,


I had bought a whirlpool fridge from amazon dated 05/08/2019 however this fridge has been a disastrous purchase since day 1.

1) firstly the fridge delivered did not have the chiller tray, thankfully this issue was resolved when amazon offered to reimburse it amount.

2) the fridge gave first problem within 3 months, complaint was made for non-cooling. Repeat complaint was made and the mechanic changed the compressor within 6 months of the purchase.

4) it’s not even an year and now it is again giving multiple problems – the top section with the icetray is giving voluble sound when operational. The lower most section where the vegetables are kept – generally all vegetables gets freezed. Water is released from the lower section of the fridge.


I am very unsatisfied with this purchase, a product with a warranty of many years is giving problems in its initial stage of purchase.

I have multiple electronic equipments in my house, but this fridge purchase has made me double think on purchasing electronic items on amazon and also of whirlpool brand.

This is highly unacceptable. Kindly take notice of the situation and either replace the fridge with a new one or kindly refund my amount.

Thanks
Dr md imran khan
Lucknow, up, india

We bought top loading whirlpool fully automatic washing machine about 3 years before. It worked well for two years as mentioned in the warranty. But since last week there was a heavy sound in the spin tub while rinsing and spinning.

Contacted the whirlpool support team and the mechanic came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. And said the cost is about rs 5200/-

Isn't this too much? Seriously around 1/3rd of the total cost of new washing machine? On looking further into this, i could see many customers facing the same issues, so i believe this issue is more based on quality of whirlpool washing machines.

I hope i do get a revert back from the concerned team as soon as possible.

We had raised a complaint to repair our refrigerator which had cooling problem on 22/06/2020. The service person visited on same day. He changed three parts namely 1. Vc 2. D starter 3. Relay op charging 3450inr. & went told cooling will start when fridge is kept on for some time later we found that the problem still exists. We called him again he visited on 24/06/20 and changed one part namely thermo stat costing about 1400 inr. Again he instructed that the fridge will start cooling once kept on for complete night but it did not happen. We than after spending 5000inr & the equipment still not working called the customer care. They provided with a number we called on that no he provided another one it happened to be area sales manager. He took over our complaint & asked the service person to check again he visited & then found that heater is not working. But this time we said we will not pay a penny instead he should refund us back as the equipment is not working to that he said will do on 27/6/20. But till date has not visited nor the area sales manager is responding his phone is being received by a lady don't know who. Now is this not cheating? We want our refund.

I am attaching the bill & complaint no. Please help.

Complaint no:- [protected]

Regards,

Shivraj desai
[protected]

Complaint is updated as resolved while it is still open. I haven't received any support from the company yet.

We have raised a request for refrigerator replacement on[protected].
But after one month there is still no update.
We also submitted rs 1499 cheque to whirlpool field executive : sunil kumar maurya, partner name : s. K service
We also tried to call customer support but they are not responding properly.
Support is not giving proper answers and updates on the status.
We also called whirlpool field executive multiple times but he also not responding properly.
I have also mailed all the possible email id on that are mentioned on there website.

1) [protected]@whirlpool.com,
2) [protected]@whirlpool.com — first level escalation
2) [protected]@whirlpool.com — second level escalation

Also given multiple reminder but still no proper reply from them.
Kindly help me to get back my refrigerator

Thanks
Satish kumar yadav

Hi,

I have purchased Whrilpool Split AC on 03/06/2018 the warranty for the product is 10 years, but for the last 3-4 months it's not working, I have raised a complaint through customer care - one of the technician came after a month and identified output motherboard issue and intimated to his supervisor name B. Phani Kumar (Tirupati region), He spoke to me with inappropriate words and irresponsibly since i didn't have the bill at that point of time, I even contacted the product purchased METRO store for bill they requested to contact in person to provide the bill since it's lock down, I couldn't able to travel to get the bill - Please train your employees how to speak with customers,
Then when I called customer care to check the status the ticket was closed stating - customer not picked the phone.

The AC is still not yet repaired, Please look into this issue as early as possible.

Please find the Complaint Number
First Complaint Number : SR[protected]
Second Complaint Number : SR - TIR[protected]

Bought a refrigerator. Calling them since last two days. They take my details every time and promise that technician will call within two hours. No call till now.

Ankur rastogi, jammu

When ever i call service centre desk to check status of my existing complaint they open a new complaint. Like this they have raised a 3 complaints for same issue product defect regarding single door refrigerator.

None of the times did i get an email /sms of my service ticket details
Your team has closed the service ticket without my knowledge and permission and with no service provided against it.

Below are the service ticket numbers, All of them closed by service centre without providing any resolution

Gha[protected]
Gha[protected]

GHA[protected]

Call Center is trained to open new complaints each day and service centre keeps on closing those without even calling customer.

WHAT A SHAME - WHIRLPOOL CUSTOMER SERVICE DEPT
Naveen kumar bibyen
[protected]
Nvin. [protected]@gmail.com

# three door whirlpool protton fp 434 d protton (20817) is not working for vegetables and fruits, also the freezer item once taken out of freeze is takes very long time to come to normal.

The product is with in warranty
Perches from dynamic distributor, pune, on oct 2019.

I filled a complaint for my window ac.
Service request number gha[protected]. Technician came to my house and said that there is a fas leakage problem but neither he had proper basic instruments for checking nor he provided any solutions. He told me to take my ac to nearest branch for this gas leakage problem. I am highly disappointed.

I have purchased a new fridge from vijay sales model town delhi on
[protected] and from that date to till date i tried all mode (Telephone, sms, email, twitter, etc.) of communication with whirlpool india for demo/installation of the product. They have issued a unique id no. Too but all in vain.
It looks they are not bothered with their customer problems. I am unable to use my product even after 5 days of delivery.
Kindly help.

Dear whirlpool and sathya!!!

Nobody even bothered to answer the call.

Very worst service. Replacement commitment had passed six months. Still i am searching some responsible from sathya and whirlpool.

Numbers of ppl had called me nd apologizes.
One mr. Punniyakotti - [protected], mr. Shanwas - [protected] nd mrs. Nisha - [protected] from sathya agencies. But no turned to provide solution.

@ sathya, worst customer service. You weren't aware of customer complaint closed or not. Every time she is asking the details. No proper response. Not turned to call me even after multiple calls.

No realibilty in service. Really embarassing.

Regards,
Pushparaj r