Whirlpool India Complaints & Reviews

We had raised a complaint to repair our refrigerator which had cooling problem on 22/06/2020. The service person visited on same day. He changed three parts namely 1. Vc 2. D starter 3. Relay op charging 3450inr. & went told cooling will start when fridge is kept on for some time later we found that the problem still exists. We called him again he visited on 24/06/20 and changed one part namely thermo stat costing about 1400 inr. Again he instructed that the fridge will start cooling once kept on for complete night but it did not happen. We than after spending 5000inr & the equipment still not working called the customer care. They provided with a number we called on that no he provided another one it happened to be area sales manager. He took over our complaint & asked the service person to check again he visited & then found that heater is not working. But this time we said we will not pay a penny instead he should refund us back as the equipment is not working to that he said will do on 27/6/20. But till date has not visited nor the area sales manager is responding his phone is being received by a lady don't know who. Now is this not cheating? We want our refund.

I am attaching the bill & complaint no. Please help.

Complaint no:- [protected]

Regards,

Shivraj desai
[protected]

Complaint is updated as resolved while it is still open. I haven't received any support from the company yet.

We have raised a request for refrigerator replacement on[protected].
But after one month there is still no update.
We also submitted rs 1499 cheque to whirlpool field executive : sunil kumar maurya, partner name : s. K service
We also tried to call customer support but they are not responding properly.
Support is not giving proper answers and updates on the status.
We also called whirlpool field executive multiple times but he also not responding properly.
I have also mailed all the possible email id on that are mentioned on there website.

1) [protected]@whirlpool.com,
2) [protected]@whirlpool.com — first level escalation
2) [protected]@whirlpool.com — second level escalation

Also given multiple reminder but still no proper reply from them.
Kindly help me to get back my refrigerator

Thanks
Satish kumar yadav

Hi,

I have purchased Whrilpool Split AC on 03/06/2018 the warranty for the product is 10 years, but for the last 3-4 months it's not working, I have raised a complaint through customer care - one of the technician came after a month and identified output motherboard issue and intimated to his supervisor name B. Phani Kumar (Tirupati region), He spoke to me with inappropriate words and irresponsibly since i didn't have the bill at that point of time, I even contacted the product purchased METRO store for bill they requested to contact in person to provide the bill since it's lock down, I couldn't able to travel to get the bill - Please train your employees how to speak with customers,
Then when I called customer care to check the status the ticket was closed stating - customer not picked the phone.

The AC is still not yet repaired, Please look into this issue as early as possible.

Please find the Complaint Number
First Complaint Number : SR[protected]
Second Complaint Number : SR - TIR[protected]

Bought a refrigerator. Calling them since last two days. They take my details every time and promise that technician will call within two hours. No call till now.

Ankur rastogi, jammu

When ever i call service centre desk to check status of my existing complaint they open a new complaint. Like this they have raised a 3 complaints for same issue product defect regarding single door refrigerator.

None of the times did i get an email /sms of my service ticket details
Your team has closed the service ticket without my knowledge and permission and with no service provided against it.

Below are the service ticket numbers, All of them closed by service centre without providing any resolution

Gha[protected]
Gha[protected]

GHA[protected]

Call Center is trained to open new complaints each day and service centre keeps on closing those without even calling customer.

WHAT A SHAME - WHIRLPOOL CUSTOMER SERVICE DEPT
Naveen kumar bibyen
[protected]
Nvin. [protected]@gmail.com

# three door whirlpool protton fp 434 d protton (20817) is not working for vegetables and fruits, also the freezer item once taken out of freeze is takes very long time to come to normal.

The product is with in warranty
Perches from dynamic distributor, pune, on oct 2019.

I filled a complaint for my window ac.
Service request number gha[protected]. Technician came to my house and said that there is a fas leakage problem but neither he had proper basic instruments for checking nor he provided any solutions. He told me to take my ac to nearest branch for this gas leakage problem. I am highly disappointed.

I have purchased a new fridge from vijay sales model town delhi on
[protected] and from that date to till date i tried all mode (Telephone, sms, email, twitter, etc.) of communication with whirlpool india for demo/installation of the product. They have issued a unique id no. Too but all in vain.
It looks they are not bothered with their customer problems. I am unable to use my product even after 5 days of delivery.
Kindly help.

Dear whirlpool and sathya!!!

Nobody even bothered to answer the call.

Very worst service. Replacement commitment had passed six months. Still i am searching some responsible from sathya and whirlpool.

Numbers of ppl had called me nd apologizes.
One mr. Punniyakotti - [protected], mr. Shanwas - [protected] nd mrs. Nisha - [protected] from sathya agencies. But no turned to provide solution.

@ sathya, worst customer service. You weren't aware of customer complaint closed or not. Every time she is asking the details. No proper response. Not turned to call me even after multiple calls.

No realibilty in service. Really embarassing.

Regards,
Pushparaj r

Hello,
I have been a loyal customer of Whirlpool for the past decade and today perhaps was the worst experience that I have to endure so far. My refrigerator (WHIRLPOOL NEO FR278 ROY PLUS-35/262Ltr REF-WINE REGALIA) bought on 28th July 2016, had recently started having cooling issues and as a result, I lodged a service request online (number:[protected]. A person attended to the request on 20th June 2020 and charged me 413 INR (ID no on bill: KOL[protected]). He suggested that I had a gas leak from the refrigerator and will send someone to repair it. Today (22nd June 2020), a person from Mondal Refrigerator Co (authorised service franchisee from Whirlpool, 81/K A.K Mukherjee Road, Kolkata 700090) came and attended to the call. He repaired the leak and also changed a spare part. He charged 2500 INR for the same. Now I have the following questions:
First, when I asked him to adjust 413 INR (for the previous visit) with the current amount, he said that he can't do that as it is not the policy of whirlpool. Although, from my experience at resolving service requests with several other companies, you usually get the amount that was charged during the initial inspection adjusted with your final bill. I want to know why I couldn't avail the same request. Second, in the bill attached, he has mentioned two items that were repaired or attended to. The first was the copper filter drier that was changed and he also did a gas refill for my fridge. The refill came with 170gm bottles (from Godrej) and he said that he has refilled only 100gms for my refrigerator. Now the gas canister was priced at approx 250 INR in most websites online and the spare part (the copper filter drier) was charged at 10 INR each a piece. He replaced one only.
So my question is, why was I charged 2500 INR for the repairs and also why the 413 INR that was not adjusted? And second, I want a price-wise description of the repairs done or the product replaced. Please note that I am not asking for a refund. All I am asking is you provide the part-wise breakup of the bill and not just provide the same in a lump-sum format. I hope this will get resolved soon. Whirlpool has always been my first choice.

My complaint has not been attended even after passage of 9 days. My split ac serial no is inz[protected]. My address is as follows:
Balram kumar mishra
B 1903
Apex golf avenue gh03
Sports city 1 sector 1 bisrakh
Greater noida west
Gautam buddha nagar 201306
#[protected]
One service engineer, mr sonu kumar visited us on 8th june 2020 to attended the complaint no 25388, but failed to fix the issue of error code p3. He told us to register another complaint mentioning error code e3. We did but no one has come to fix the issue.

I have registered complain about front load washing machine drum is not rotating on 1 st june 2020 (Complain no.[protected] but still no body is attend the complain every day i call in whirlpool service center and they give me reply service engineer call you in 2 hours but no body is call back still today. Washing machine serial no.[protected], model fresh care 7010 (I), purchase date 23.11.2019. Machine in waranty period but no respond from whirlpool.

Respected sir/madam,

I have purchased a whirlpool fridge from kalamassery bismi connect on july 04th, 2019 of rupees - 34100/-. On june 02th 2020 our fridge was not working and i have contacted the whirlpool customer service and registered a complaint (Complaint no: coc[protected]). After that, there was no contact from the whirlpool technician. So i have contacted the bismi connect where i brought the fridge and i have informed the complaint. They told me that they will directly contact whirlpool service and inform them to send the technician. Two days after the technician came home and verified the complaint. He said the dc board needs to be replaced and it should come from pune. We have to wait for a one-week maximum to solve the complaint. so we have waited for 1-week but still, the issue was not resolved. Hence i called the technician again and asked my fridge status. He said the whirlpool company has informed them to replace our fridge. So i contacted whirlpool service area head for the update. Still, there is not update from whirlpool service and the bismi connect when our product will be delivered. Today it is the 18th day of the complaint. I have contacted the whirlpool service area head today morning also he said it will take 12 days to approve a new fridge. Please help us to resolve the issue and avail of our new fridge. I am providing the whirlpool service head number below. Please do the needful asap.

Shams:- [protected]

Thank you

Regards,
Mamooty musthafa
[protected]

Have purchased double door fridge 1 and 1/2 year before till now it was got repaired for 3 times and now from last 4 months i am facing new issue that is cooling was not at all coming to my bottom door fridge and also motor is making very huge noise.. For this i was keep on calling customer care and raised multiple complaints from last 4 months but no one has come to my house from whirlpool to check my refrigerator till now (Its been 4 months). I am extremely fed up with the product and i can't bare this pathetic customer service provided by whirlpool.

Please call asap # [protected]

We purchased the Whirlpool's Supreme Care Front-Load Washing Machine 3 years back thinking its one time investment but we were wrong. After only few months, the washing machine started asking for regular maintenance and each authorized maintenance costed us thousands of rupees with the agent always selling something new that is not covered under the warranty. But we made sure to invest in the regular preventive maintenance from authorized centers.

As soon as the product warranty ended the agent convinced us to buy extended warrant for 5k promising that he will get the product replaced as it has always created trouble. Despite regular care the product is completely rusted from inside and outside. But that was just false hope as the agent from Bhardawaj Service Center, Ghaziabad fooled us to gain commissions. So in three years of buying such costly product and investing more that Rs 10k on overhead, it sits completely rusted, jammed and useless.

I am requesting Whirlpool to either replace the product or refund our Rs 5k of extended warranty which Whirlpool's Authorized Service Center deceived us to pay and have not come to any use.

I am mahender sharma from vadodara, gujarat. Once i done a mistake by buying whirlpool refrigerator in 2017. Now my refrigerator not working. I lodeged complaint many times buy calling whirlpool customer care center. After complaining many time, after 1 week two service person came and checked refrigerator and said that it's compressor not working need to replace. They asked rs. 400 for visiting. Then they agreed at rs. 300 and gave a bill of rs.300. And said that tomorrow they will replace the compressor. But they didn't came. When i called they said they will come next day. But next day they also didn't came. When again i called they said they will come day after tomorrow. This kind of service i am getting from whirlpool. Should i choose consumer court. This is the last message i sending you. I want brife discription of this kind of service.

Regards
Mahender sharma
Mob-[protected]

Dear sir/madam,

I have purchased the whirpool fridge from vijaysales ashram road on 13th july, 2019.

However after the purchase suddenly it stopped cooling on 19th february, 2020 complaining about the same on 22nd february, 2020 to whirpool it was repaired without cost as the same was under warranty. (Problem was gas leakage)

Now again the same problem was detected today. I called the customer to mention that this is again happened please send the good technician they sent a person who was not even having the proper tools to repair and went away stating i will sent another person after 3 days for repair..

Even after 3 days the senior technician came and repaired it is again suffering from same issue

My claim are as follows

1. Why this defective product has been delivered?.
2. I have purchased new product why this problem again and again coming. (I want complete product check report)
3. Who will bear the loss of inconvenience causes of 3 time so many days the fridge was not working properly.
4. Even after saying over the call sent the technician without equipment. Deficiency in service
5. I want complete replacement of the fridge with the new one.

Replacement awaited for complaint number pu[protected] since 17th march 2020. Your customer care and local service contractors are unable to provide any details or timeline regarding same. Please stop harassing customers like this improve your after sales service.
At least confirm by what time i shall expect the replacement

Hi
I am babita jha. I purchased whirlpool neo i chill refrigerator [ic 305 neo roy (10) 4s wine exotica] on 26 jan 2013/14. I have compressor issue.
For rectification i need duplicate copy of bill as without bill i can't get home rectify.
Please send me copy of bill on my email id [protected]@gmail.com

I would appreciate a quick response.
Thanks