Whirlpool India Complaints & Reviews

Hi,

I bought a amc for whirlpool washing machine from authorised service cancer which is recommended by whirlpool customer care [protected], and same is valid for 16th feb 2020.

Washing machine is not working and i raised a complaint on 30th january 2020 after that no response from the whirlpool, and called up more than 200 times for complaint status, they told that service center is not alloted and we will slot you soon.

After so many follow ups they alloted me a service centre finally i got a call from service center stating that customer care team wrongly alloted we will return the case, again i raised complaint on 5th feb 2020 after few days no call from technician.

I called customer care n number of times regarding status of a complaints they said we will kept reminder and we don't have any right other than reminders to service center, mean while i spoke to two higher authorities of customer care they told that usually it will take two working days to solve customer complaints, but in your case first time i seen these many days in complaint is pending wait for today, and i will speak to team i solve the problem tomorrow.

I waited two more days to solve the problem no call nothing happens. Then i called up customer care to reach that person who promised me to solve the problem and no one is transforming call to that person and he is simply escaping to answer my call.

Lots of follow ups to customer care finally they send a technician he checked mechine told me that board is damaged it's a cost of rs 5000/- which is beared by customer

I booked two complaints on 30th january and 5th feb and my amc expired on 18th feb and technician visited onw0th march, with a followup of more than 500 times to whirlpool customer care and they kept me on hold hours together.

I have a complaint numbers and names of a superiors who gave a false promises to slove the problem and now they are not ready to speak.

Kindly do the needful

Hari babu m


Complaint status
[mar 22, 2020]
Whirlpool india customer support has been notified about the posted complaint.
Verified support
Whirlpool india customer care's response, may 04, 2020

Dear team,

We would like to inform you that we are unable to get response from customer end past 3 days hence, regrettably we are closing this case. Request you to please let us know in future if you required any assistance.

Regards,
Whirlpool support
Complaint comments add a comment updated: may 4, 2020
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What information you want from my side, due to lockdown you people asked me wait.

How you can close the case if you are not getting the information from the customer for 3 days,

But you people are struggling me for last 3 and half months for not giving service. And always escaping from the customer. Everytime what i noticed is to whomever i spoke they just escape from the problem rather than solving it.

My sincere request is to take a customer feedback if not possible to all customer or take it randomly, then you will the picture.

You people are waiting me for more than three months and now you are people are saying not getting the information from the customer for three days case is closed.

How shameless people you are not bothering the customers, if you want to support your lazy untrained, mannersless people don't know how to speak to customers and not willing to support the customers that's your wish.

If you want to give a service to customers record the phone calls and train them, ask them not give false commitments

Regards

Hari mannava

Maine ek whirlpool ka ac buy kiya tha flipkart se jisko delivery hue 4 din ho gya lekin avi tk installation nhi hua or complain krne se v koi respond nhi mil rha flipkart or whirlpool dono company k side se
Me Nalbari, assam 781335 se jo ki green zone hai.
Jab ye log service nhi de sakte to product bechte kyu hai

I ordered 0.8 a/c from amazon i got that nov-2019 from [protected] (Mobile number). Today i asked general service from whirlpool one service guy came my home at velayuthampalayam karur dist tamilnadu. He said this is free service i am not able to do service properly, i got only 60.00rs this free service he said and he did not complete the dust issue and he broke one screw door at indoor machine after that cooling is not good, service also is not good. I asked to him service is not good he said i will give good service after one year wait you want to complete one year i will do the good service he said.

The service engineer ([protected]) visited my home on 8th may 2020. He inspected ac and he suggested need to do full-service and informed me that one condenser needs to be replaced. They informed me that i need to pay rs. 1700 inr and i agreed on the same.

The service engineer's committed me that he will pick up my ac to his service center on monday, 11th may on 10 am and i need to arrange a vehicle to collect ac from my home. I arranged the van on 11th may 10 am and i called the service engineer and vasantham enterprise office number ([protected]) as well. But i couldn't get the response till 1 pm. I paid rs.500 for the van which i arranged to collect ac personally

I called the service engineer later 11th may evening, he suggested me to speak with vasantham enterprise owner ([protected]). I spoke with owner and he committed me that the service engineer will pick up my ac today (13th may). I was following up with them from 8th may to 13th may. I spoke with owner on yesterday (12th may) and i requested him that let me know if you won't be able to pick up my ac for service. He assured me that my ac will be serviced today.

When i call the service engineer today, he suggested me to get the service from outside. I didn't expect this much false commitment from any of my other home appliance service provider. Past one week i was unable to sleep without ac. If they would have told me on the first day itself, i would have reached other service provider on 8th may itself. They wasted my time and money rs.500 due to their false commitment. I was following up with them for the week. You won't, believe me, i made 28 calls starting from 8th may.

I'm really disappointed about their poor service and they provided false commitment. I would suggest you to throughout them from your service dealer contract.

Whirlpool washing machine not working properly since one month it was bought in nov 2016, we could not regsister a complaint due to lock down.
The issue is washing machine water is not draining so that my mother just took out water manually
See the attached picture for model

We need to repair it.

You can reach the client in malayalam language preferably in [protected] or [protected].

Hi, i bought an air conditioner of whirlpool company in feb. I had opted for extended warranty scheme of the company. But it's now more than 2 months has crossed but i haven't received any paper or communication regarding this from the company. I have called several times on customer care and have written many emails to them but have not received any response from them. You are requested to kindly look into the matter and please help me in getting the resolution of this problem.

Hit refrigerator body.

I bought ac in 2015 and since 2018, every year i am getting gas filled in ac. Whirlpool technicians were just filling the gas without properly checking where the gas leak is.
This year on april 28th, 2020, they replaced the condenser and filled gas once again, charging me rs.10500. It leaked the very next day. Now the company is not attending to the problem and have stopped picking my phone. I am escalating this issue to whirlpool management and managing director since last one year but no resolution.
I have paid close to rs. 17, 000 in last 2 years but still the problem persists and the company does not want to address it now. Highly frustrated with whirlpool and its management

I bought a triple door refrigerator model id : fp 313d roy protton as on[protected]
The refrigerator stopped cooling three weeks back and i raised a service request (Sr number:[protected]. I was told the technician would come in 3 days because of the covid situation. I got no response and later when i checked i was told the local service centre would contact me and i got no call from anyone. This happened a couple of times when i would...

I have lost my whirlpool automatic washing machine bill, can you please provide duplicate copy of bill [protected]@gmail.com

Contact number: [protected]

Painful fridge and terrible customer service by whirlpool!
1. We bought whirlpool fridge model# whirlpool 20817 in jan 2020 paying 29k, within 5 months in june it started troubling
2. Vegetables and fruits in vegetable basket were getting frozen with ice, engineer from whirlpool came, tried many things even changed the thermostat also but could not fix the problem
3. We asked them to replace the fridge, which they denied
4. With changed thermostat new problem started, overall cooling stopped, they changed the thermostat 2nd time, also had us change our 'stabilizer' by buying new one from them. Finally after many rounds the fridge started working in june
5. Fridge has it imprinted that 'stabilizer not required' even then they had us buy a new one
6. Now again in april, the fridge started giving problem, the cooling stopped fully. Their customer care number wasn't answered we were trying from several days, then from the dealer we took the number and called today (4th may 2020)
7. The customer care no ([protected]) was answered by a man, and then by a lady 'madhu' who were both extremely rude & abusive, shouted on us and kept on disconnecting our calls since we were asking to talk to seniors about the issue
8. We were talking properly but they were not even ready to listen and kept on telling an engineer could be sent. We want to return the fridge which is what we have been asking since the first time it started giving trouble

I have whirlpool 240 ltr trippel door refrigerator and its compressors in warranty, before one year its stopped working and i have paid rs.2500 for replacing relay and gas filling charge and today my refrigerator is stopped working suddenly and when i call engineer from whirlpool he asking me for charge of rs.2500 inr and giving me excuses that he is charging form gas filling and this is too much charge for filling gas while other company filling gas in just rs.1000, so when i asked him to just change my compressor and i will get filled gas from another vendor then he is refused to do that so would you please tell me what charge should i pay for filling gas because this is too much charge. Please help me

Ojas vasavada

[protected]@gmail.com

Hi,
I condemn the service provided by you. The technicians appointed by you are utterly unprofessional. I had lodged a service request around 17.04.2020 and your technician came on 20.04.2020. They inspected the double door 250l refrigerator but did not repair it. They said they will visit the next day i. E on 21.04.2020. They have charged 415 as service charge (350+18% gst). It should have been 413. Moreover, the job sheet provided does not contain any gst number. So why do you charge gst from us? When i am calling this guy in this contact number, he says he will be coming the next day but his next never comes. I have called your customer support a number of times, and each they say they are forwarding the complaint. But i have got no feedback of that forwarded complaint from them.
The technician should not have charged the payment untill he has repaired the same. And it has been around 12days now that neither he nor your service team has contacted me. When i call they just say this and that. I take this as a serious case of fraud. I really repent the service of this brand.

And please dont give the excuse of lockdown because the day your technician came to inspect and take the undue payment that was also during lockdown. Hence your policies are not strict on this.

The whirlpool india manufacturing their washing mechines, refrigerators at pondicherry, pune & faribabad. But their air conditioners not manufacturing in these plants. The company mentioned country of orgin is china but flipkart/amazon product page mentioned it is india & in the product label it is mentioned imported by pune plant registered whirlpool india. So i need to know where & who manufacturing whirlpool air conditioners?

This product is bad, not working properly,
I bought this item and lost 19000 Rupesh,
I'm always sad to buy this thing.
Whirlpool company provide bad product.

Sir this happen frequently..
Posting same complaint again and again.
—

My name is parth and i am from gandhinagar. I've purchased 2 x 1.5ton ac of whirlpool on 22/04/2017.

After installation one of the ac having gas leakage problem and cooling was not working at all.

I've registered a support request about it and it took approx 2 weeks & 4 to 5 phone calls to get resolved.

Ref:
Support request on 20/5/2017 - "no cooling related"
Support reference - ah[protected]
Visiting date / resolved on : 9/6/2017

* this year again same problem.. "ac with no cooling" *

Ref:
Support request on 19/1/2018
Support reference ac #1 - ah[protected]
Support reference ac #2 - ah[protected]
Not resolved yet!!! - 13/3/2018..

I am looking for refund, i fedup with customer support. I made 7-8 calls, nobody answer properly. I have call records. I purchased my ac but can't use it. It's not functional well since january 2018

Sir,
I have purchased whirlpool ref ff if cnv 480 alpha s refrigerator on 10th october 2019 in mangal and mangal, trichy, tamilnadu. I registered a complaint regarding the cooling one month after the date of purchase in your trichy, tamilnadu service centre. The service engineer visited the site and ask to check us for another week regarding the cooling problem. But more than three times the service engineer visited the site and could not identify the fault and finally concluded there is a fault in the cooling fan and the same was also replaced after 15 days. After a month i again lodged a complaint to the service engineer over phone. He visited the site and ask to check for another week by changing the cooling setting to no.1. But, again all the things whatever we keep in the fridge gets contaminated within two days. The milk get contaminated within 12 hours. I have checked with different brands of milk products. I have been using your whirpool fridge for the past 10 years i did not have any complaint in it. To upgrade the refrigerator i have purchased thewhirlpool ref ff if cnv 480 alpha model.
Sir, your company has been rendering the best products but due to improper service it leads to dissatisfaction of the consumer kindly do the needful to make necessary arrangements to rectify the cooling problem of my refrigerator at an earliest please.
With regards
Claudius
91/4, ezhil nagar
Kailasapuram p. O.
Trichy -620 014
Tamilnadu
Cell: [protected], [protected].

Sir
sir my whirlpool washing machine not spin working please sir tacntion

AsI my refrigerator triple door elite model was not working and technician told that pcb and fan are not working thereafter my machine went to service centre in Kanpur and all parts were replaced but still it is not working, this is pathetic as all charges paid by me but the problem remains the same please look after the matter

My washing machin has power supply problem