Whirlpool India Complaints & Reviews

Dear sir,

Ref:complain # de[protected].

I have purchased a double door fridge (6th sence 360 litre) in december 2019, (From vijay sales, kalkaji) after using 15 days suddenly it was stopped cooling, then we had called to the technician who came for installation, after verification on dt. 27.01.2020 he declared that the pcb of the fridge has been damaged & it would take 2-3 days for repairing, in very next day...

I have complaint about my faulty washing machine on 29.01.2020 and complaint no. Is de[protected] but still no service executive called/visited. Its a total harassment of customer.in future no one is going to buy whirlpool products if they provide this type of service. Please sort it out as quickly as possible.
My registered mobile no. Is [protected]

Lokesh kaushik
[protected]

I have raised the service request on 25th jan 2019. But till today (Feb 3rd 2019) there is no reply from the local service provider.

Also, customer care has given me one number of local service provider but call is not picked up.

I have called multiple times to whirlpool customer care and their reply only they can remind the local service provider.

Seems like there is no escalation mechanism also from the customer care of whirlpool india.

Request the customer care of whirlpool to take immediate action.

I purchased washing machine on 27 th oct 2019 and is not spinning. I want replacement of the product. When i raised a complaint to whirlpool customer care a technician visited and inspected it and raised a report that board is not working hence there is a spinning problem. Then i requested for replacement of washing machine. I didnt want any repair or replacement of parts. Since my previous machine had same problem i discarded it and bought this new washing machine white magic model. The service of customer care is very poor and none is tesponding to my calls. They are unable to respond me the status of my complaint and keeping me waiting on call stating that their senior will speak to me and then disconnecting the call without connecting me with their senior. If this is the sort of your response i am compelled to approach consumer forum. Even there is no response to the email sent to help desk.
J. Hanmanth rao
Ph.[protected]

My whirlpool machine stopped working and gave a complaint on 12.01.2020. Due to their server problem my complaint was not attended till 1 week. After repeated calls to the toll free number finally the technician arrived. We were told that mother board is to be replaced. But till date there is no response from the service center. They are not picking up our calls.

We bought top loading whirlpool fully automatic washing machine in jun 2017.
It worked well for two years as mentioned in the warranty. But from the days there was a heavy sound in the spin tub while rinsing and spinning.
I was called whirlpool mechanic. The person came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. And said the cost is around rs 5000/- on hearing this i was shocked because actually we use only liquid detergent to wash the clothes and in my home only there are three persons clothes will be washed once in a week. I asked him why the quality is so poor, he said all washing machine of this company will work only for the mentioned warranty year afterwards all problem will occur. Please dont buy whirlpool washing machine.

1.Last Year Purchased muti door refrigerator, after 6 months cooling is not working and raised complainant,
2.Two Weeks completed still now no technician called for service.
3.whenever speaking with customer care they are telling our technician will call back within 24hours but still we have not received any call.
4.After spending lots amount on refrigerator within six months it is not working
5.Even my friend also faced same situation for the fridge

really too too bad service

Whirlpool India
I have purchased whirlpool ac on 19th january 2020 through amazon and delivered on 21st january 2020 and the same day installation request was raised . No one called for installation . I have contacted whirlpool customer care for more than 5 times. There is no proper response. For replacement we have only 10 days and 7 days is already completed. Please resolve the issue. My service request number is CH[protected]

I have purchased whirlpool 360 bloomwash top loading fully automatic machine on 15aug2016.
I have been told machine comes with 2 yrs comprehensive warranty and 8 years extended warranty on prime mover and motor.

Spin in my machine is not working. I complained this mr. Wasim came and greased the machine and said if still gives problem then the brakes of prime mover must have problem. Problem reocurred after 10 to15 days...

We have purchased whirlpool 1 ton 3 star inverter split ac on 14th jan 2020 through amazon and delivered on 18th jan 2020 and the installation request was raised on 20th jan 2020 at 17:37 hrs. But no one has called for installation from whirlpool service centre. We have tried so many times to contact whirlpool customer care, and they are telling that technician will call you as soon as possible. The same issue has been shared with amazon customer care also but they are also not given proper response.

Amazon.in order #[protected]

Contact number : [protected]
E-mail : [protected]@gmail.com

Please resolve my issue

This is regarding the complain no - hd[protected] for double door fridge from hyderabad.

History:
I had logged complain first time in dec 2019. My fridge was in working condition, the only compliant i had was lots of ice accumulation in the freezer. Technician visited my house took money and did something and said it will work fine.
Later my fridge stopped cooling at all (Which was not a problem earlier). No sms or complain no was received against this complain!

Current episode-

I called customer services again on 12th jan 2020 and logged the complaints.
No body visited so far. I had done three follow up calls with customer care, every time i hear - technician will come tomorrow, but nobody came. After your technicians opened my fridge in dec 2019, this recent problem started.

Since last 12 days we have been facing a lot of challenges with non working fridge. Customer services support is cheating me with false promises that technician will visit tomorrow. I am feeling disgusted to have such kind of responses from company like whirlpool.
For sure next time we will not go with this brand.

I just hope this channel (Approaching via email) is also not as ineffective as your customer call services.
I wish to escalate this issue to the senior management and seek immediate effective intervention.

Regards
Ns sinha
Hyderabad.

I purchased a whirlpool fully automatic front load washing machine 3 months back. A week ago, while the machine was in use, one of its parts came out on its own. I immediately turned off the machine and kept the part aside. I registered a complaint to the whirlpool india customer care on the 18th jan 2020.

I have not got a call back since then neither from the customer center nor from the service center. I have called thrice until today to customer care regarding the same complaint. I cant even begin to tell about the irresponsible response. They keep saying the complaint is open and that they will put a reminder, that's all. So for the past 7 days i am not able to use my new washing machine because of the bad product and the bad service. Worst product and worst service. Will never try whirlpool again.

Complaint no : ma[protected]

I got call from whirlpool to extend warranty on my fridge. I denied for same.. Since then last 2 months i m getting call almost everyday from different numbers asking whether i want extended warranty.. Sometimes they are calling twice a day.. N disturbing unnecessarily.. I have started blacklisting the numbers but again getting calls from different numbers

I have purchased whirlpool double door refrigerator on 18th january 2020 through amazon and delivered on 20th january 2020 and the same day installation request raised at 19:43hrs. No one called for installation and the fridge back side of the wheel not sit properly and the fridge is moving up and down. The same issue is share with amazon customer care, they said that at the time of installation, the concerned person will check and confirm if any replacement required. I have contacted whirlpool customer care 3 to 4 times. For replacement we have only 10 days, on that 4 days already completed. Please resolve the issue. My service request number is hy[protected].

Hi sir,
I am snigdha saha, from falakata, alipurduar, west bengal india. (Pin-735211)

I have purchased new refrigerator from local shop (Bhuvaneswari enterprise)
But they deliver me a manufacturing defective product.

When i ask dealer for replacement, he told me to contact whirlpool customer care.
Since 2 month whirlpool customer care are ignoring my complaint and never visit my home to resolve the issue.
Please help me and give me the product for which i have paid rs. 34, 500 /-

Brand name : whirlpool
Fridge model : whirlpool protton 330 ltr
Serial number : [protected]
Price : rs. 34, 500 /-

Customer complaint number : kl[protected]

My contact number : [protected]

If the issue not resolved soon, i have to file a complaint to consumer court.

Thank you!

After placing a request on 12th jan for installation of newly purchased whirlpool washing machine, received the following message "installation request will be raised for[protected] post-delivery. Brand will call within 48 hours of delivery. Whirlpool number[protected]"
No one from whirlpool has neither visited nor called me to fix an appointment, etc..
Whenever i call they tell me that technician will call you as...

Had ordered a whirpool oven which was delivered on time. However post delivery done on 16th jan and delivery completion commitment given to be done by 18th no service done. More worst is post multiple call the service center says on 19th jan service request was for refrigerator hence they will close and open new one for oven and service same in 24 hours. The request is not raised by me it is auto raised post product is delivered. This is all fooling around to meet sla. I want to return the product which is not yet unboxed however as per policy it can be only replaced not returned. This is pathetic and worst service ever.

Max serve solutions, jayanagar, bangalore are authorized service agents of whirlpool. For complaint number 7903 on washing machine, their employee called guru changed a capacitor for rs 2870 two weeks back and i found later that the very same part was changed for rs 850 in 2018. Also, he charged rs 470 for visiting charges for which no receipt is provided. When i asked for carton or picture with printed price of part, he stopped attending to my calls as did their office. The worst thing is that whirlpool customer care is not supportive, even after this was brought to their notice, and these guys are their authorized agents. Check google reviews to see instances of similar complaints by other customers.in last 5 years of whirlpool washing machine, these crooks have charged more than 20k for repairs and maintenance, on a machine that cost 12k. Shame on whirlpool for letting their customers get ripped of like this - i will never buy another product from them.

I purchased whirlpool microwave from sargam electronics on 19 jan 2016, preet vihar delhi and the product was sold with 5 years warranty which includes 4 years magnetron and 1 year for body, now my product is under warranty and customer service agent confirmed the same as i have recorded conversation but their technician is demanding 2200/- for magnetron as the same is not covered anymore in warranty.

I have complained about my Whirlpool refrigerator twice. Regarding icing problem. And several times talked to their customer care team but I am getting no response from their side. I bought this refrigerator last month and i am facing this problem. Never expected this third class product from Whirlpool. Kindly help me out.