Whirlpool India Complaints & Reviews

Sir/Mam,
I am writing to you in regards of the complaint I made for my microwave which is not working.
An executive Mr. Kishore Hinduja came on behalf of Magic technologies dwarka sec 8 and after inspection he told that some part wasn't working so microwave has to be send to service centre and it will take 3 days to fix the same. He assured that within 24hours someone will be coming to pick up and post 3 days it will be returned. However it's been 72 hours and no one has come to pick up the product and fix the same. I have also made the advance payment of Rs.2854/- to Mr. Kishore as per his instructions. I have been calling their office and Mr. Kishore from past 2 days but their is no reply. I am very disappointed from this kind of behaviour shown by your employees and service partner.
I want to take this issue to top level so it can be resolved as soon as possible.
It's a pathetic experience from a company like Whirlpool.

Regards
Pranay
[protected]

This is worst company if you talk about customer service. From past 3 weeks iam continously taking follow ups and calling them daily approx 4-5 times but every time there word is our technician will contact you in another 1 hour but as of now in 2 weeks i have not get any resolution...2 weeks ago technician came but that time there were power cut in my house i told him wait for another 10 mints but he denied and asked for 350 rs as service charges... Atlast i paid him this amount and told him come back when i will call you... That time he told me that he will definitly come when you call but when i called him first he didnt pick my call and when i tried from different no he told me that he is out of station... Post this incident i am continously taking follow ups from whirlpool customer care but these people are not taking this in serious mode... They are so arrogant.. So i beleive i have only one option left and that is to file complaint against whirlpool and take legal action against them.
These people cannot take customer as granted... Team you also understand at this season when summer is in peak if i am not able to use my fridge then what is the use of it, requesting you to pls take this on priority.

Compressor of my refrigerator was out of work last month, so i registered first complaint against it on 20/06/20 and after that I registered 3-4 more complaints against it but there is no response from Whirlpool company.

Hello,
Below is the details of the mail sent to the whirlpool team.

"i akshay satchit naik, registered mobile number [protected].
My refrigerators compressor is not working properly have registered a complaint on 5th july, technician have visited and checked but there has been no proper response back from the office. Complaint has been received by santa cruz service station panjim, goa.
The employees of service organization neither telling nor giving a call back whether the compressor is available in stock or not, which should just take few minutes of time to check in the system but the people don't even have the audacity to tell.
The compressor comes under warranty and it's has just been 1 year and 3 months for the refrigerator. A poor product from whirlpool.
I understand in this covid situation there is less staff but there has to be a call back from the service center.
Please get in touch with the team or give me the number of area service manager will speak to them.
Hoping to hear from you soon as possible."

Some fangsan not working

I baught a brand new window ac on 6th july 2020। when we opened it was found that it has sent on the outer body ।
We complaed about that and one person came and gave us a slip and said for replacement but we haven't got any call or message from ur side। it's being 10days we are keep calling and calling but nobody is picking up call। kindly do the needful
Hope for the best
Kindly reply as soon as possible

I raised my complaint regarding irritation faced during service of my whirlpool oven.

On 11 may 2020 (Sr number:[protected]
My oven was not working (Still this not) and for this i raised a service request through your customer care number.

Once a service engineer visited my house and then after no calls and no pickup of calls.

On 4 july
Again i called your customer care number to know the status of my complaint but they again raised a new request. Since then i am still waiting for visit of your engineer.

On 7 july
Again i called up in morning and they asked me to wait for 2 hours but there was nothing (No calls - no visit)
Then again i called the customer care agent (Agent name : babli) and she told me this call is closed and you can contact the service center and disconnects the call.

My concern is how the customer will come to know that his call is closed without any resolution.

And it's been 2 month now since my first complaint and why this is still to be resolved.

I have mailed and tweet everywhere but they don't bothered to reply even.

I have a compressor issue in my double door refrigerator, model no.- ic275 neo dlx (N) 4s titanium. The freeze is under warranty. I have lost my bill.
Please issue duplicate bill copy and help us to get it repaired asap

I purchased whirlpool refrigerator from chandra traders, velachery road chennai just 7 months back. But i have not used it from long time
Because i have already one old refrigerator. Recently i started using this refrigetor but i got cooling problem. So complained to customer
Care for service on the date 18/06/2019. But due to lockdown in chennai the registered complain on the date 06/07/2020 with complained
Number-che[protected].br...

I purchased whirlpool refrigetor on the date-29/12/2019 with 1 year fully warranty and 10 years warranty on compressor.
On the date 18/06/2020 my refrigetor was not cooling. I complaint to customer care on the date 18/06/2020 but due to lockdown in chennai they registered my complaint on the date 06/07/2020 with complain number-che[protected]. Technician came to my house and after service and they asked amount rs 6000 for coil, gas and compressor. But my product was under warranty. So i was not agree to pay any extra charges. So they remove his all new parts like compressor, coil and even they not connected my old parts to refrigetor also then left from my house.in two technician one with name mohammad ali khan behavior was improper, he was shouting to customer care executive and me. Then both technician left my house without service. So please do needful for service as soon as possible and also take action on technician for his rude bevavior to client.

Dear sir

We brought this washing machine from whirlpool local dealer in tellichery in the year 2010. The boad is getting damaged in every 2 years. Each time we spent 3500 rupees to replace the boad and the cumilative repair charge has exeeded the intitial price of the wasing machine,
Each time the technicain is telling the reason for the damage as humidity. Based on his advice we have shifted our wasing machine to different places in side our house but no results. It failed again yesterday for the fifth time,
Please adice a solution for this.

Rasha prakashan

I have already paid service charges but still service is not complete. Incomplete repair was done. Now for hose pipe, i have to follow up everyday. There is no proper response on email, chat, phone. A branded company with poor service.
Sr number pun[protected].

I ordered a whirlpool refrigerator on 03rd july 2020 at vijay sales, pitam pura, delhi, which is delivered to me on 05th july 2020, now yesterday on 9th of july 2020 around 2:00 pm, it suddenly stopped working after various complaints to whirlpool customer care and [protected] (Executive mr. Baiju, who presented demo of the product), visited on 10th july around 12:00 and told us that gas is leaked and it will be refilled. When i talked about the gas leakage in the new product he replied very rudely that it is not his responsibility how it happens and just told us option what you want. There is two options, first you can go for replacement, which took atleast 20 days and may be more and second you can go for gas re-filling but after that we will never replace the refrigerator.
I was totally shocked to hear that it’s a clear case of blackmailing to consumer by whirlpool to suffer in hot summer of delhi. First they sold a defective refrigerator and then forcing the customer to accept defective product.
During all this when i contacted to vijay sales, even they raised their hands to do anything and told me that now it’s the matter of company policy and consumer.
From the above all it’s quite clear that company and vijay sales has very clear intensions to cheat and loot the consumer from very beginning and using the policy to harass the consumer.
I just want all my money fully refunded back to me immediately and vijay sales or whirlpool can took back his defective refrigerator as soon as possible.

Recently I bought a fully automatic washing machine top load washing machine from Whirlpool. During the installation of my machine an executive came by the name of Sachin Sharma whose working in one of the authorized service center's (i.e, Bhardwaj Enterprise, Ghaziabad) of Whirlpool India.

During the purchase of my machine, i also bought a heavy duty trolley from Amazon but the service executive told me that i need to cancel that one & we need to buy only Whirlpool authorized trolley from their service center. During installation, he also told verbally that its mandatory to use trolley for setting up top load automatic machine as it needs to have fixed level to maintain the water-flow inside drum & along with that it also going to protect machine from rust as the fully automatic machines are prone to rust from the bottom portion.

He also mentioned that the trolley is a genuine accessory of Whirlpool & will have a validity of six month. I get convinced by seeing the badging of whirlpool on the trolley & as well as on its case.

By keeping all this in mind & having a faith on whirlpool, i agreed and bought it from them.

But after a month, one of the leg of my trolley got completely bend. I tried to reach out to the service center but they were not taking any appropriate actions against it.

I tried to lodge a complaint on whirlpool india customer care, but their executive are keep on shifting the case by saying that the warranty on the accessories is going to provided by the service center not by the whirlpool.

After a long arguments, finally the service center guy showed up at my place & said that we will only replace the defective part of the trolley instead of entire trolley.

After my continuous request, of either replacement or for refund so that i can buy a heavy duty stand for this washing machine.

Their service manager simply denied to do that & suggest that i can speak with Whirlpool.

I am hoping that whirlpool will look into this matter & get some appropriate action against such stupid service center's. If whirlpool doesn't supply accessories then why do they have branding and manufacturing details of whirlpool facility.

Hi i have whirlpool bloom wash machine and the machine was throwing 551 error, called up engineer he first said motor is faulty and changed it, first he said 3000 charges then he changed to 1800, when i asked it has warranty he changed his version and changed it free of cost. After changing then he said pcb is faulty and said 4000 would be charge for it, 2200 is charge for some acid cleaning and 470 is visiting charges. I said i would call whirlpool and confirm, called up whirlpool and it was to my shock that they have no idea of the price range of the products and they told me that what ever the service centre tells thats final. I think whirlpool service centres are ripping the customers as whirlpool has not set any standards to check how much customers are being charged.

I also checked in internet pcb is costing 2900.

Whirlpool team pls check into the same else you would end up loosing a major business share in india with such services.

Hi whirlpool, india,

We bought the 'whirlpool ice magic single door refrigerator' in the month of the june, 2014 (Either 2nd or 3rd june, 2014) which has 10 year warranty (Compressor) from 'sony electronics, bhel circle (Lingampally), hyderabad, telangana (Was combined ap)' and not sure on whose was purchased but am sure buyer would be either srikanth babu or naga swetha with mobile no either [protected] or other number (#...

Dear Sir,
Purchased new Whirlpool brand water purifier PURASENSE RO+UF+UV+ATDS From MP Electronics Haldwani for Rs 14000.00 and installed on[protected]. From day one and first use machine has heavy leakage problem due to a manufacturing defect inside. This defect has been checked by company technician. Immediately I requested vide request no DEH[protected] and following telephone calls to the WHIRLPOOL company/dealer to replace this defective machine. The company is not taking any action and I am suffering without my mistake. Kindly help to replace this faulty machine or to refund me my hard-earned money.
Thanking You.

I am getting wrong number again and again in a different number. So this is not good, he was saying that I saw your number in the video and i am sure he was the same person, calling in a different number.kindly please immediately take the action against him. We don't want any wrong in our phone. Hope you recover this problem soon.

I want my duplicate copy of bill as my refrigerator making noise and not produce cooling.I dont have bill i purchased in 2016. I have some serial number photo attached for your reference. Please check and do the needful.

Bought new whirlpool double door 360 liter fridge, delivered on 30 may 2020. Fridge is not working since day 1. Registered complaints number of time but no replacement has been done yet. It’s been more than a month running after them but no results. Horrible experience with whirlpool.