Whirlpool India Complaints & Reviews

Hello,
I divraj singh sohal, owns a whirlpool semi-automatic washing machine for about 2 years. My registered mobile number is +91-[protected]. I have also paid for extended warranty of 3 years to the service center.
My complaint is as follows :

1) ever since i bought the machine, it has malfunctioned for about more than 7 times.
2) maybe there is a manufacturing defect, the dryer i. E. The spinner side motor has stopped working for about 5 times and every time the motor has to be replaced.
3) now, coming to my current complaint, near about 10th may, 2020, the spinner stopped working again and i raised a complaint with whirlpool customer service on the same day.
4) on 12th may, 2020, i got a call from technician mr jagdeep singh and he visited our house and inspected the machine and said maybe the wiring has gone faulty and said within a day or two, he will change the faulty part and the machine will work.
5) after waiting for about week, i tried calling the technician but there was no response
6) the technician never visited again for next 20 days
7) after 20 days approx i. E. On june 2nd, 2020, i again contacted whirlpool customer service on call and asked to solve my complaint, to which the customer executive raised priority and ended my call.
8) even after making the complaint again, no one came to visit my home.
9) on 3rd june, 2020, i called to technician who has earlier visited about a month ago and to which he replied and asked me to raise the complaint again with whirlpool or with local service center at lawrence road and even gave their number.
10) so, this time i called the local service center and raised my complaint with them
11) the technician again visited my house after raising the complaint and this time when he inspected the machine, he said the dryer i. E. Spinner motor has again malfunctioned and has to be replaced again, and he said he will replace it in a day or two.
12) after waiting for about 4 days i. E. On june 7, 2020, i again called the technician and he said the motor order has been placed and soon the motor will reach their service center and he will replace it and asked me to call again in a day or two to know its status from service center
13) on june 9, 2020, i called technician again to know the status to which he replied that call me around 11 am & when he is in service center he will let me know the status of motor
14) today i. E. On june 15, 2020 after waiting for more than a month, i called local service center and lady named sweety who always responds to calls, answered my call.
15) i told her my name and registered mobile and asked the status of my complaint to which she replied that "what is your problem and complaint regarding"
16) i was shocked to hear her reply and i reminded her of my complaint and to which she replied, okay now i remember you have a complaint about 2 weeks ago i guess.
17) this clearly shows the lack of service & responsibility on the part of whirlpool & specially the local technicians & service center.
18) so, today when i called, i asked her to revert back to me within an hour about the status or i will have to file a written complaint, to which she agreed to revert back
19) but as usual, at the time of writing this email, no reply has been received from local service center about the status of replacement of motor.

Lastly, i request whirlpool to solve my complaint at the earliest without any further delay & extend my warranty for the period for which machine has not been repaired and replace the motor as washing machine is a daily necessity machine

Dear sir / madam,

I am writing to you to raise an issue about: my 2 yr old split ac having compressor issue

The issue that i have experienced was: service request[protected]
I bought whirlpool split ac in september 2017 but from very next year it started giving me problems. Last year i had to get the gas filled but issue was not resolved even after that and cooling issue was still there. Again since the starting of this season this ac is not cooling at all and the 2 engineers visited (Not from whirlpool) and said its compressor needs to be replaced. I made complaint on 28 may but still no one visited and i got call from one rajat (Area service manager) 15 days back but still no one visited or provided me solution. It is really very hectic and in current situation it is difficult to take the follow up as no customer care is opened. Please help me to get the issue resolved.

Compressor of my ac is in warranty and need to be replaced. I want whirlpool to send some one on urgent basis and replace my compressor to resolve the issue

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Danish hussain
[protected]

Serial number: inw[protected]
:

344, 12 biswa, teliwada, near lisa memorial school
Gurgaon
122001

I had a circuit problem in the second week of jan’20 where the display screen was displaying some error. Whirlpool amc took this machine to vikas refrigeration, where in they changed tcp, and even though i told them not to change the lid, they changed the opening lid costing 3500/₹ which is not covered in amc. They changed the water inlet pipe costing 1300₹, not covered in amc. My machine was purchased in 2011, and i have been renewing my amc since, a total of atleast 30-40, 000₹, much more than the cost price of around 26, 000₹ (360 degree model).
Around mid of march, the display again started giving problems, related to incomplete closing of the lid. I had to close the lid multiple times for sensor to work.15 days after that, a grease like substance started dripping from under the mother board onto my inner tub. By this time lockdown had started due to coronavirus. We attempted contacting the mechanic for some information for the cause, but he would not pick the phone. My amc expired on 15 may’20, and despite repeated attempts of calling tollfree complaint no. Of whirlpool and emails, they sent a technician only in first week of june. He told us that the pcb was melting down and can even cause a fire, but since my amc had expired, and this is the last year of amc renewal, they wont do anything. On speaking with vikas refrigeration, they are willing to change pcb for 4500/₹. Now i dont know what they had done earlier, but im sure this problem was made to happen, forcing us to buy a new machine with new amc exploitation. All i can say that this is a criminal negligence and nexus of both whirlpool and their repair contractors.
Because of lockdown, showrooms are not getting the stock of model i want, and im forced to use this fire hazard all the time breath trapped in my lungs. Im never ever buying a whirlpool ever again atleat.

Purchasing whirlpool is foolishness in india as they are useless. Its my personal experience.
On 27th february 2020 i purchased whirlpool 2 ton 3 star inverter split ac, it was installed on 3rd march 2020. After a week air conditioner stopped cooling so i registered a complaint. The service center technician came and said me that there is gas leakage issue in my unit and did gas recharge and went away.
From the next day the same issue started and i again called the whirlpool technician.
He said after checking that sir your ac unit is under warranty therefore we will replace it as there is an unforeseen problem in the unit.
I agreed with him as i want to resolve my problem.
Now came the real truth of whirlpool india its more than 2 months and my whirlpool ac unit has not been replaced yet. I daily call the customer care about the update but they said your replacement unit will be installed shortly.
I call service centre but they talk in rubbish language and simply delay my issue.
No service and help from the whirlpool india ltd. They are just cheater and doing a big fraud with indians. The whirlpool products should be banned in india my amount of rs.36990/- has been wasted.
Now i will take a legal action against whirlpool of india ltd.in the consumer courts as i am suffering a lot due to them.
I suggest all that please buy indian products as these foriegn company are just making fraud with india consumers.
It was my overall experiences with the whirlpool airconditioner hope i will be helped by writing a review here.
Thanking alot,
A frustrated indian consumer
Thanks whirlpool for making me unhappy and torture.
Alok pathak

Bought whirlpool double door intellifresh refrigerator in nov 2019. Frig stopped cooling after 5 months. From may 5, 2020, i have called innumerable times but there has been no response. Frig has been making constant whirring sounds and other sudden loud sounds. A technician (Who did not visit me but to whom i sent the video of the sounds) said it is a faulty piece and needs to be replaced. From then, no communication at all about what is the expected date or anything. Food/milk, etc are getting spoilt in the middle of summer.
I want a refund on this product. Bought it at croma, bangalore.

Complaint number : 11447898

I was charged rs 500 just for replacing the fused bulb and i think 500 is very high for the job. Whirlpool should fix charges according to the issue. For minor issues charges should be less.

I dropped the request for whirlpool machine, as it was not working.

A person (Mob :[protected]) from whirpool came home on 1st June'20 and examined the machine. He said that it needs to be sent to the workshop.

The machine was took by 2 people saying that they are taking it to the workshop for repair on 2nd June '20. Since then, we have been continuously asking for the update, but the supervisor ( [protected]) sometimes doesn't pick the call or switch off his phone.

Each day we call them and, they say, that, we will get by next day. Next day when we call, they again say next day.

Today 10th June'20, we are still trying to connect the supervisor, but, no response.

Please tell me, what sort of service are you providing. We completely understand the Covid-19 situation, but, atleast they should tell us one particular day, when we will be getting our machine.

Also, they said the Repair Cost will be 8000/-.

Now, Can you please tell me, where is the machine. ?

Is it there in the workshop or has been sold by whirlpool service center to any other place, just for the sake of money. Because you are creating this image of your services in our mind.

Can you please call me and tell the update.

Thanks,
Iti Rustagi
[protected]

I have already lodge a complain that my whirlpool double door refrigerator is o/o since 12.5.2020. Compl. No. Koli[protected], dot 18.5.2020 due to pcb failure. But no action has been initiated till. I wanted to know how much time to take for rectify the same? Either it will rectify or not? May clearly mention.

Hi,

I have purchased amc rs. 8, 045/- on date 8th-sep-2019 for my 1 ton split ac but you are not provided any type support i have complained many times august 2019 and again 28th may 2020 but my issue is still pending till now
I am very tired from your support and service team they never support and excuse every time if you are not provide support so please refund my money back asap:

Complaint no - gha[protected]
Name - arvind kumar
Mob no - [protected], [protected]

Thanks & regards
Arvind kumar

Myself himangshu saha, purchased a whirlpool 1.5 ton magicool pro + 3star split inverter ac from flipkart on 27.05.2020 in favour of my father in law dilip kumar saha at kolkata, dumdum cantontment location. The invoice is attached below. This item has been delivered by 31.05.2020. Installation cost will be 499+18% gst was also inclusive in the offer.

From 31st may i am facing ultimate harassment regarding installation and demo. First i received call from whirlpool birbhum service centre for installation at bktpp, birbhum, west bengal in the name of chiranjon roy. Then i cancel the request and called whirlpool customer care number ([protected]), they told me that my details are not updated as per shipping address, and they raised a fresh installation request at shipping address (Pin code-700065) in favour of dilip kumar saha.

But next morning the service engineer called me and told that he can’t do any ac installation job in the above mention pin code, as they are not doing any ac installation so i have to cancel the request and again raise a new installation request through customer care. He also mentioned that service centre located at pin code-700056 will do ac installation job at pin code-700065 (Service centre at pin code 700065 is m/s mondal refrigerator)
I raised another installation request via whirlpool customer care but again service engineer from pin code-700056 called and told that he can’t work in that pin code area, i. E-700065, that is not their jurisdiction. I have to raise another fresh installation request. Every time i contact customer care they simply say they will solve the issue immediately but they dont do anything.

Again, i raised a fresh installation through whirlpool customer care on 05/06/2020 and they told me technician will contact me within 24 hrs, but no one contacted till 07/06/2020, 11am, so again i called to whirlpool customer care and told total issue but the person behind phone gets irritated and just told me that he will raise the issue to higher authority. Nothing changed thereafter.
I mailed the issue with all details to "[protected]@whirlpool.com" on 04/06/2020, but no reply or any positive action i have received yet.

I also contacted flipkart to look into this matter, they simply send a regreat letter, and just told me they get back to me by 9th june.
My last day of returning the ac is 10th of june, and untill and unless i check the ac by whirlpool appointed technician i cant even return back the ac to flipkart.
So please help me to install the ac by 10th june, 2020. Or return back it to flipkart and refund my money.

Whirlpool complaint number WAR[protected]

Both items Purchased through Amazon on 03/10/19 & are under warranty period. Now cooling problem araised in refrigerator & service of AC required at delivered address Halia pin- 508377. Complaint already lodged on 23/04, 18/05 & 25/05 but complaint closed without attending complaint by service engineer. Further again complaint lodged on 03/06/2020 but still it is same

Whirlpool representative from Suryapeta called many times but they are escalating complaint by saying that complaint in your area will be attended by the service engineer from Miryalaguda but till now we didn't get any response from Miryalaguda service center

Regards
Ramesh Naik

I have whirlpool washing machine and i lost the bill of that washing machine. Kindly provide the duplicate bill on my email id [protected]@gmail.com the photo of machine details are herewith attached

Thanks
Rohit jain

Bottom level no cooling.

I raised a service ticket 2 times for a product defect regarding single door refrigerator.

None of the times did i get an email /sms of my service ticket details
Your team has closed the service ticket without my knowledge and permission and with no service provided against it.
My product was in inwarranty when i had raised the first ticket on 02 may 2020 (Please check my bill screenshot), which they closed without providing any response and now your team is asking for service charges. This has got no fault from mine side as a customer
Neither of your call center executives have any knowledge regarding if they can escalate it to higher level
They keep customer on hold for half an hour and then frustrated customer has to disconnect and call back the help center. (Please check screenshots when their customer service agents will put call on hold and never reply back)

Because of their inability to provide product service in time now they are asking me money to get my product repaired. I am raising ticket and these guys are closing them without any response or service

Below are the service ticket numbers

Gha[protected]
Gha[protected]

Naveen kumar bibyen
[protected]
Nvin. [protected]@gmail.com

I had bought a whirlpool protton fridge triple door 260 lt.in march 2018 from vijay sales, from indirapuram ghaziabad. My fridge compresser need to be changed, but service centre is not changing my compresser and asking me to pay money for the compresser. My fridge compresser has a 10 years warranty but still service centre is asking me for the money, as i have misplaced my bill. It is also not possible for me to get a copy of bill as i have relocated to bhopal, mp. I had called whirlpool customer care many a times, but no use, they are also not helping. It's really shocking that a brand like "whirlpool" can harass it's customer like this, because customer care is already having all the data of purchase but still it's harassing it's customer like this.

Regards
Nishant mittal
Fridge model no.: 20812
Fridge sr. No. Ina[protected]
Purchased in: march 2018
Complaint number: ind[protected]
Mob no. [protected]
Email: [protected]@gmail.com

Kindly provide the bill of the proton refrigerator to get the compressor corrected at the earliest. I purchased it from vijay sales, indirapuram, ghaziabd in march 2018.
Model no. Is 20812
260 litres triple door
Sr. No. Ina[protected]

Kindly provide the bill of the proton refrigerator to get the compressor rectified at the earliest. I purchased it from vijay sales, indirapuram, ghaziabd in march 2018.
Model no. Is 20812
260 litres triple door
Sr. No. Ina[protected]

I have bought whirlpool ac 5 days back as it is not working properly. I already marked a complaint to whirlpool and when technicians visited still they were unable to resolve the issue which is really a pathetic service from your side. I need my ac to be changed at the earliest or else i have to choose some other way. There is a lot of water leakage problem whenever this ac is in use. We are facing the same problem from very first day till now. Hope to listen soon and do the needfull at the earliest. Alternate no. To contact [protected]

Whirlpool ro product with-in warranty stop worked since march-2020 and facing the tremendous problem till now.

I bought the unit[protected] through flipkart online sales.

After installation, only three month worked product from period of aug-19 to march-2020.
In this period i have made 10+ service request due to various problem, please check with your team.

Thai services — chennai 600 087 was take-care of the maintenance with that period.

Again stop worked since 4th march-2020 and till the time no-one visited or called me to know the issue.

Keep on tried the customer care to explain the same and book the complaint. No action from any-one.
Another mode of complaint through mail to [protected]@whirlpool.com, [protected]@whirlpool.com
No-one ready to own the responsible and fix the problem. As a corporate company it's not a wealthy /good practice to go-ahead.

In this situation, customers are how to trust whirlpool products to buy from the market.

The product was installed on 28.10.2019. It stopped working from 2nd april 2020. I have been making consists through mail as well as customer care. It is unfortunate that they are closing the complaints even without attending problem.
With personal visits to the service center one technician came on 22.5.20 and another technician on 23.5.20 but they could not identify the problem.

My complaints to help desk india @whirlpool.com also did not evoke any response. After that only vague promises are made by the service center and no action from them.
My complaint no. Sr 11432055
11483048,. 11532451.

The worst ever service and poor and inferior quality products by whirlpool india. I strongly recommend that no body should go for whirlpool products.