Whirlpool India Complaints & Reviews

I ordered a whirlpool refrigerator on 03rd July 2020 at Vijay Sales, Pitam Pura, Delhi, which is delivered to me on 05th July 2020, now yesterday on 9th of July 2020 around 2:00 PM, it suddenly stopped working after various complaints to whirlpool customer care and [protected] (executive Mr. Baiju, who presented demo of the product), visited on 10th july around 12:00 and told us that gas is leaked and it will be refilled. When I talked...

Dry machine is not working properly

I have a washing machine which is not starting at all from last month.
I asked for a person, he came and checked electricity is passing through the wire and junctions but its not going to the buttons.
Its a washing and drying combined machine.

My no. [protected]/ [protected]

Seril no - inf[protected]

We have purchased fully automatic washing machine on yesterday dtd.21.08.2020 but till date no one has approach us for service after sale details are as under
1) dealer tax inv. N.693 dtd.21.08.2020 from m/s om punamiya enterprises-gholwad-401702 (Mah)
2) i have recd. Sms. For service request no. Tha[protected]

Please look into it and revert back my cell no.[protected] & [protected]

Respected sir…

I would like to inform you that, one whirlpool refrigerator & washing meshing has been purchased from great eastern retail pvt. Ltd. Dated 12th aug & 14th aug.
But same yet not installed from you end. As several phone call & service has been booked. Our end.

Kol[protected], kol[protected], kol[protected]

You are requested kindly do the installation asap.

Satarupa das
Calfin
206. Subhas nagar road dum dum cant
Kolkata -700065
[protected]

We bought a top loading whirlpool fully automatic washing machine about 3 years before. It worked well for two years as mentioned in the warranty. But since last week there was a heavy sound in the spin tub while rinsing and spinning.

Contacted the whirlpool support team and the mechanic came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. And said the cost is about rs 5200/-

Isn't this too much? Seriously around 1/3rd of the total cost of new washing machine? On looking further into this, i could see many customers facing the same issues, so i believe this issue is more based on quality of whirlpool washing machines.

Hi,
The whirlpool refrigerator i purchased on 13/07/2008. It was working perfectly for last 12 years. Recently in july 2020 we had a problem where our fridge was not cooling. We raised a complaint with authorised customer care using "[protected]", they sent a person by name nayeem pasha to service. He said they are the authorised service people from whirlpool company. Nayeem pasha's phone number is: "[protected]". He replaced gas and claimed to work haseless from now. He charged us 7000 rs, till today i havent received any receipt which he claimed to be sent to my registered email id or watsapp number.
The fridge worked for exacly 2 days and stopped cooling again. Now we called him again but he didnt turn up evading our questions. If we contact anyother service center they claim to do the same with 7000rs charge again. I smell some kind of a scam here. Can somebody please help me fix my fridge. We are fed up and tired spending money like this.
Please contact me on : [protected] for any queries.

Thanks,
Chikkamath

We have purchased a whirlpool top loading washing machine on 6-aug-2020 from amazon, product was delivered to us on 9-aug-2020. Installation request was raised on that day itself. But till now (On 12-aug-2020) we have not received any schedule for the installation of the washing machine. We have contacted amazon regarding the installation but no response.

I had purchased whirlpool washing machine from croma, ashram road branch, ahmedabad in november-2019. Machine was delivered after a month in december-2019. Machine was not running properly. After complaining again and again, company had sent inexperienced and inactive person for repairing. He opened whole machine twice but done totally unsatisfactory work. Due to lockdown period we haven't complained. But please solve the problem now otherwise i have to go to consumer forum of govt. Please send learned representative for machine. My contact no. Is [protected]

I have purchased a new double door refrigerator on 4th june 2020. After 15 days i started facing an issue with water leakage from back side of the refrigerator and because of that our whole floor getting wet. 15-16 times i have faced this issue. I have raised my complain on 27th july and engineer came to my house but he has not given me proper solution and ignored it. From 4 august on daily basis i am trying to call whirlpool in order to register complain but still they are not responding. They saying that they will resolve it but still one one was taking any action. Still my issue is pending. 15 days has gone but still not resolved

Serial no : ine[protected]
Contact no : [protected]

I have done online payment for amc for my whirlpool topload washing machine on 14th july 2020 from whirlpool customer care representative assistance and i paid 3000 rupees for 1 year service. They told me that i will receive my soft copy of th reciept on my email in 7 days, but till now i didn't receive any papers by mail or courier. I am calling daily 2 to 3 times whirlpool customer service centre but they are telling they dont have information about amc and they arrange a call back from amc team. But till now i have not heard back from amc team regarding my amc details. They are making fun o[censored]s after taking our money. I have mailed customer support, there is no response from any side. Please help me solve this issue soon or do refund of my money.

Amc no - 43357
Date of payment: 14 july 2020
Mail: [protected]@gmail.com
Mob: [protected]

I have done online AMC for my whirlpool washing machine on 17th july 2020 from whirlpool customer care representative assistance and i paid money for 1 year service. They told me that i received my paper on my mail in 7 days, but till now i didn't receive any papers by mail or courier. How can i receive and when ? I m calling daily 2 to 3 times in whirlpool customer service centre but they r not able to give me proper and correct information.
My name is Mayank Joshi
[protected]@gmail.com
AMC NO -43643
Address-- house no 10055 west gorakh park shahdara delhi 110032

We had purchased Whirlpool refrigerator double door 500ltrs. Which is a faulty Refrigerator. As there is a water formation, unwanted voice, cooling issue. Whirlpool service center person has visited more than 8 times & replaced almost 90% of parts in this refrigerator. Still this has not resolved the issue. Whirlpool has given reply that his executive has replied that refrigerator is working properly & on other side there executives are requesting us to give time visit again for replacement of some parts. Whirlpool has lied us in writing that it is working properly but fact is that it is having same issues. We have been complaining from last 2 months but they are not responding anything now as such that customer does not exist. This will now force us to take legal actions against company in CONSUMER COURT. I have already requested many times for replacement of my refrigerator. Companies behaviour is very bad. Even executive are now not responding to our calls & messages. I have attached video of refrigerator you can hear voice & also water formation inside refrigerator.

I purchased a whirlpool whitemagic royale washing machine in 2017, bangalore.

It worked well for two years and started giving troubles. For last 6 months, the usage has been absolutely zero since i was not in bangalore. However, i raised a service request to whirlpool and a service engineer came today (July[protected].

There was a power failure. He didn't even care for that and asked what was the problem. I said, there's a lot of noise when the shaft rotates at a higher speed. He just rotated the shaft and informed me, bearing has gone. It has to be replaced and it will cost minimum 5850/-.

I said how is it possible since it is just bought 2 years back and the usage has been very less. To my surprise, he told bearings doesn't come under warranty and that's always a problem with whirlpool. Only motors comes with a warranty. Consumers fall for the trap of motor warranty. I am worried what other problems will come from such a cheap quality bearing.

This has been a very poor quality machine from whirlpool. I had recommended to few of my friends and relatives since i trusted whirlpool brand. I also have a refrigerator from whirlpool.

Ac is not working for last two months but i called no response from whirlpool. Pls c

I have purchased a fridge, model : 21290, inv cnv 375 steel onyx, serial no: ine[protected], date of invoice: 19/07/2020, invoice no: gpw/sa2021/00995, from raipur electronics girish park. The fridge was delivered on 22nd july2020 and i found there is a gap of around 15 mm in the lower door, which is not closing properly. I called to the customer care [protected] for the same and got the complaint number[protected]. And got a call from mr animesh from igloo service ([protected]), who is very arrogant by his behavior. And a service engineer named ramen visited on 23rd to check the problem and suggested that it needs to apply hot gun (Although he was not sure) to solve the problem and the gap.

My question is, i have paid full money for a new fridge not for any damaged one. Then why should i take a repaired fridge?
Another thing, whirlpool is paying igloo service to support customer. They must be polite to the customer first. Whirlpool must think on it.

I am really sorry to express my very bad experience faced by me against my complaint for fridge. My complaint no. Was p[protected]My mobile no. [protected]).
Same day the technician mr pankaj kapoor (Mobile no. [protected]) visited my place & replaced 2 parts & took around 4200 (Approx) from me & instructed to me that cooling will restart after 2-3 hours. But when it doesn't happy. I personally called mr. Kapoor & informed him the status for which he assured me to visit in the morning. But when he didn't turn up despite my various unattended calls. I report back to your customer care center who assured me that by eod you will get resolution but no one even bothered to respond. I was not able to use my fridge in the scorching heat. Next dai i again tried to contact mr. Kapoor who confirmed that he is on the way to my place but resulted in total lye.
Next day i again contacted your center & stereotype reply given to me that it will be resolved by eod. When i confronted with my past experience., the person named as rahul rudely said that you can lodge my complaint.
I ultimately have to call third party for resolution of my complaint & paid him the charges for the same.
From this mail i would like to bring to your attention how irresponsible persons are there in the center & giving bad name to your country.
I will not refer anybody in my contacts to buy your product & will go to consumer court for sure.
Best regards, rajeev sahni. 1554. Sector4. Urban estate. Gurgaon [protected]

I have ordered a fridge triple door on October 2019 and on 8th July it stopped working resulting in cooling issue. I raised a complaint through customer care number and mechanic came to my home on 14th July. He told that compresser is faulty and we need to replace compresser and he told he will do it in 2 days. Till now my issue is not resolved and mechanic is not answering my calls and customer care is giving me false assurances daily that it will get repair today. Kindly resolve my issue ASAP else I will lodge a case in consumer court

As i purchased whirlpool washing machine in the year of 2010 and so far maintained with authorised service partner of whirlpool.in the year of 2019 i have made annual maintenance contract with the authorised service partner of whirlpool and also it will expire on 14.08.2020.in this situation our machine makes trouble and i had raised complaint to the authorised service partner on 09.07.2020. But still date they are not attend my complaint...

Sir/Mam,
I am writing to you in regards of the complaint I made for my microwave which is not working.
An executive Mr. Kishore Hinduja came on behalf of Magic technologies dwarka sec 8 and after inspection he told that some part wasn't working so microwave has to be send to service centre and it will take 3 days to fix the same. He assured that within 24hours someone will be coming to pick up and post 3 days it will be returned. However it's been 72 hours and no one has come to pick up the product and fix the same. I have also made the advance payment of Rs.2854/- to Mr. Kishore as per his instructions. I have been calling their office and Mr. Kishore from past 2 days but their is no reply. I am very disappointed from this kind of behaviour shown by your employees and service partner.
I want to take this issue to top level so it can be resolved as soon as possible.
It's a pathetic experience from a company like Whirlpool.

Regards
Pranay
[protected]