Whirlpool India Complaints & Reviews

This is regarding the complain no - hd[protected] for double door fridge from hyderabad.

History:
I had logged complain first time in dec 2019. My fridge was in working condition, the only compliant i had was lots of ice accumulation in the freezer. Technician visited my house took money and did something and said it will work fine.
Later my fridge stopped cooling at all (Which was not a problem earlier). No sms or complain no was received against this complain!

Current episode-

I called customer services again on 12th jan 2020 and logged the complaints.
No body visited so far. I had done three follow up calls with customer care, every time i hear - technician will come tomorrow, but nobody came. After your technicians opened my fridge in dec 2019, this recent problem started.

Since last 12 days we have been facing a lot of challenges with non working fridge. Customer services support is cheating me with false promises that technician will visit tomorrow. I am feeling disgusted to have such kind of responses from company like whirlpool.
For sure next time we will not go with this brand.

I just hope this channel (Approaching via email) is also not as ineffective as your customer call services.
I wish to escalate this issue to the senior management and seek immediate effective intervention.

Regards
Ns sinha
Hyderabad.

I purchased a whirlpool fully automatic front load washing machine 3 months back. A week ago, while the machine was in use, one of its parts came out on its own. I immediately turned off the machine and kept the part aside. I registered a complaint to the whirlpool india customer care on the 18th jan 2020.

I have not got a call back since then neither from the customer center nor from the service center. I have called thrice until today to customer care regarding the same complaint. I cant even begin to tell about the irresponsible response. They keep saying the complaint is open and that they will put a reminder, that's all. So for the past 7 days i am not able to use my new washing machine because of the bad product and the bad service. Worst product and worst service. Will never try whirlpool again.

Complaint no : ma[protected]

I got call from whirlpool to extend warranty on my fridge. I denied for same.. Since then last 2 months i m getting call almost everyday from different numbers asking whether i want extended warranty.. Sometimes they are calling twice a day.. N disturbing unnecessarily.. I have started blacklisting the numbers but again getting calls from different numbers

I have purchased whirlpool double door refrigerator on 18th january 2020 through amazon and delivered on 20th january 2020 and the same day installation request raised at 19:43hrs. No one called for installation and the fridge back side of the wheel not sit properly and the fridge is moving up and down. The same issue is share with amazon customer care, they said that at the time of installation, the concerned person will check and confirm if any replacement required. I have contacted whirlpool customer care 3 to 4 times. For replacement we have only 10 days, on that 4 days already completed. Please resolve the issue. My service request number is hy[protected].

Hi sir,
I am snigdha saha, from falakata, alipurduar, west bengal india. (Pin-735211)

I have purchased new refrigerator from local shop (Bhuvaneswari enterprise)
But they deliver me a manufacturing defective product.

When i ask dealer for replacement, he told me to contact whirlpool customer care.
Since 2 month whirlpool customer care are ignoring my complaint and never visit my home to resolve the issue.
Please help me and give me the product for which i have paid rs. 34, 500 /-

Brand name : whirlpool
Fridge model : whirlpool protton 330 ltr
Serial number : [protected]
Price : rs. 34, 500 /-

Customer complaint number : kl[protected]

My contact number : [protected]

If the issue not resolved soon, i have to file a complaint to consumer court.

Thank you!

After placing a request on 12th jan for installation of newly purchased whirlpool washing machine, received the following message "installation request will be raised for[protected] post-delivery. Brand will call within 48 hours of delivery. Whirlpool number[protected]"
No one from whirlpool has neither visited nor called me to fix an appointment, etc..
Whenever i call they tell me that technician will call you as...

Had ordered a whirpool oven which was delivered on time. However post delivery done on 16th jan and delivery completion commitment given to be done by 18th no service done. More worst is post multiple call the service center says on 19th jan service request was for refrigerator hence they will close and open new one for oven and service same in 24 hours. The request is not raised by me it is auto raised post product is delivered. This is all fooling around to meet sla. I want to return the product which is not yet unboxed however as per policy it can be only replaced not returned. This is pathetic and worst service ever.

Max serve solutions, jayanagar, bangalore are authorized service agents of whirlpool. For complaint number 7903 on washing machine, their employee called guru changed a capacitor for rs 2870 two weeks back and i found later that the very same part was changed for rs 850 in 2018. Also, he charged rs 470 for visiting charges for which no receipt is provided. When i asked for carton or picture with printed price of part, he stopped attending to my calls as did their office. The worst thing is that whirlpool customer care is not supportive, even after this was brought to their notice, and these guys are their authorized agents. Check google reviews to see instances of similar complaints by other customers.in last 5 years of whirlpool washing machine, these crooks have charged more than 20k for repairs and maintenance, on a machine that cost 12k. Shame on whirlpool for letting their customers get ripped of like this - i will never buy another product from them.

I purchased whirlpool microwave from sargam electronics on 19 jan 2016, preet vihar delhi and the product was sold with 5 years warranty which includes 4 years magnetron and 1 year for body, now my product is under warranty and customer service agent confirmed the same as i have recorded conversation but their technician is demanding 2200/- for magnetron as the same is not covered anymore in warranty.

I have complained about my Whirlpool refrigerator twice. Regarding icing problem. And several times talked to their customer care team but I am getting no response from their side. I bought this refrigerator last month and i am facing this problem. Never expected this third class product from Whirlpool. Kindly help me out.

This is complaint against whirlpool india after sales service and customer be-foolment.

I would like to complain about the complacent services i am receiving towards service request for repair of whirlpool appliances.

Currently i am facing issue with washing machine, this is forth complain in a row within six months span. Please see attached receipts. The whirlpool authorized service people are coming and charging hefty amounts every-time. Recently jk enterprises person asked ~ 6000 rupees for service and part replacement over and above recurring service charges as attached.

More-over recently i got befooled by platinum service provider who charged 4000 rupees claiming he is whirlpool service provider (Platinum service provider, sec. 44, shop no 14, mob. [protected]). This was automated service booked through whirlpool customer care. Later whirlpool india denied it.

I would like whirlpool area manager team to intervene to avoid customer befooling..

Please resolve the washing machine issue asap.

Please send replacement washing machine today - customer name sudip bose - service call numberkl[protected] - after buying new washing machine it got delivered in defective condition since then it's more than 2 week passes i'm waiting to get replacement where as service person came for demo had inform that replacement process take 10 days normally.

Whirlpool provide worst after sell customer ever experienced. Customer support centre having no escalations matrix and process to support customer then can only raise call ticket and update ticket status to customer who all call for help. Totally mis managed help desk customer support centre. Prefect example of very weak management member of the company unable to frame a good support centre and after sale service. Once a customer suffer will never go for such bad company like whirlpool.

On 27.12.2019 received washing machine in faulty condition and after reporting that same to whirlpool and service engineer came for demo plus installation. Since then till now waiting to get replacement but no help from whirlpool. Every time i call help desk then provide me some another department contact number and when contact that department they said to wait for more day and after waiting when again contact back they provided another number of different department and when contact that department that said it will take more time. Like this i’m roming around different department of whirlpool with no help and solution.

Bought a new washing machine; bearing gone bad in 3 years. Repair man handed over 6k bill to repair it. Whirlpool used to standout in washing machine segment... What kind of quality are you guys producing now?

It is pathetic that one has to pay for new bearings every 3 years, given that the usage is twice/thrice a week. Older machines used to work for 10 years minimum before getting into bearing troubles. Can your customer care call me and help me resolve this?

From last four months i m complaining to whirlpool that my washing machine not working. But whirlpool is pressurising me to purchase new machine under buy back scheme instead of repairing. I m not interested to purchase new one.. Please instruct them to repair the machine. Every time i m calling them they telling me that company don't have parts. I m asking them when partbwill come they are not giving any positive response.

Hi,

This complaint is regarding Whirlpool washing machine PCB repair cost.

I called the engineer as my machine was not working, he checked the same and confirmed that there is a problem with PCB mother board and this is not repairable.

can you please confirm that what is PCB repair and replacement cost for Whirlpool washing machine whitemagic 123 651Si?

Thanks
Ashutosh Choudhary...

Hello,
This is abhinav, i purchased whirlpool white magic 6.5 kg top load washing machine on 14.04.2018.
As the day of purchasing i am having issue with this machine that clothes are not being washed clean and clothes having too much stain on it.
I notified the service center for this too but they said it is fine. Now i am fed up with this.

Please provide me some solution.

Machine was not working so i called customer care and they have send some person for repair after
- 1st inspection service guy said the door switch / lock has broken and has he will raise the indent to company and it will take 2 working days to received the spare part and will fix once it is received.
- 2nd inspection after two days he came and fixed the lock and machine dint run so he said there is problem with board and again he said it will take 2 days as there company must raise indent once we receive we will come and repair.
- 3rd inspection yesterday he came and fixed the "board" but machine dint work it displayed error message, so he said i have another board i will fix this and check but again it dint work it displayed message "dem", so he called some person and took his help and solved the problem.
The charges which he charged is :
Door switch / lock : rs. 4800 (Including tax)
Sc power pcb main board : rs. 12, 500 (Including tax)
Washing machine model : whirlpool 7 kg fully automatic front load white (Supreme care 7014)
- my doubt is what will be the repair cost of pcb main board as new machine only we brought for rs. 26, 000/-
- what will be the warranty period pcb main board.

I have purchased a Whirlpool Refrigerator 265L intellifresh s month ago. But things inside the refrigerator got spoiled due to i sufficient cooling. One service from Chennai having inadequate knowledge came and he failed to rectify the defect. One Whirlpool service engineer Mr.Selvakumar came and told time being you set the refrigerator is high cool mode. I have registered two complaints vide Complaint No. CN[protected]/dt.12.12.19 and CN[protected]/dt.21.12.19. But issue is yet to be settled. Your people do R&D in my house. I never allow the same. I anyway don't need this failed product and need a compensation of Rs 45, 000/- against cost of refrigerator, spoiled things and spend my valuable time for waiting

Am receiving multiple calls on [protected] since our purchase of whirlpool refrigerator. They give almost 20 to 25 missed calls everyday from different numbers like [protected], [protected], [protected], [protected], [protected], [protected], [protected] and many more. My number is already registered under dnd still have been receiving these irritating missed calls. Kindly resolve on priority and confirm

I had purchased a washing machine on 19.06.2019, the bill is attached. It is fully automatic topload machine (360 bw) and have been facing drainage issues in the machine for past 4-5 days. I have been trying to register my complaint for over 4 days. Since no one responds on the contact no. [protected], ultimately, i got my complaint registered through whirlpool 's twitter handle whirlpool_india. Now, today i. E., on 29.12.2019, the service center in poothkalan, rohini sector-23, sends one mr. Rahul who says that the machine will need to be taken to workshop and it will cost rs. 3, 230/-. He doesnt answer that what is the issue, he doesnt answer that why do we need to pay when the machine is under warranty (3 years comprehensive warranty)?

Please resolve the issue as soon as possible without any charges.