Whirlpool India Complaints & Reviews

Sir, we bought a washing machine 3 years back and it has a guarantee of 8 years. They cleared it before hand that the guarantee is of the whole product. Now when the washing machine is not working they're charging us extra for visiting as well as for any problem in the product and not accepting the guarantee card. Kindly look towards it asap.
Contact no. - [protected]

Sir
I'm really surprised about your service. The technician who came before you is here today, even though i told you in the morning to send a man who knows all this. He usually opened the machine and said there was no problem. Even though my wife said that according to your recepie book i cook the cake in convection in mannually and desert method, the cake is burning and three times i have done the same thing three times. But he replied it was happened due to temperature and ask me to call him tomorrow to know the resolution. I don't understand the issue and i am astonished. I think if i don't get proper action from your side i should go to consumer court for justice.
Yet it remains warranty.
My address is village=garalgacha, district=hooghly
Police station=chanditala, near surobala vidyamondir
Post offfice garalgacha
Hooghly, west bengal
712708. Phone [protected]/[protected]
Product serial number cnc 18301507

I have placed my complaint on 19/08/19 for the service of washing machine. On 20/08/19 it was attended and service person told us that the problem is in pumping dryer spin he asked us to change it we also paid the cash of rs. 3800 for it on 21/8/19 and it was changed. When we use the machine in the very next day, it was not washing the clothes properly, it gives sound. Then again we made a complaint regarding it no response from the service person and then after continuous call he attended after 4 days and then he told us to go for the change of belt and some other complaints, he removed the bottom sheet of the machine and side counter told that very next day he will change it but till date no response from the service centre, and provided only fake promise. Because of the poor service machine is not working,. Is this the service ur providing???. I just had worst experience with whirlpool. I want my washing machine to be repaired with proper replacement without any further payement.

My split ac was not working (Complaint date 26th aug 2019) and their engineer visited at my place on 26th aug. 2019 and informed that some leakages in indoor unit and for thorough checking, he suggested us to take both the unit to service center on which we agreed as i already taken an amc from whirlpool (Amc hp[protected].

On 27th aug. 2019, 2 persons from jai ambey visited and took both the units (Indoor and outdoor) with them to service center for which we paid inr 600 as transportation charges. After 2-3 days i followed up with the service center and they informed me that they need to replace cooling coil but part is not available with them and they have raised a request for part. On 2nd sept. 2019, they informed that the part is not available and you indoor unit will be replaced.

On 5th sept., i got a call from service center and they told me that to replace the indoor unit i have to pay inr 10, 270 which is very surprising that when the ac is covered under amc than why should i pay and if part is not available that’s not my fault. I checked with the engineer that the indoor cost is inr 12, 000 and you are asking me to pay approx. 10k which is over and above amc cost (Inr 4.5 k) which i already paid.

On 9th sept, i got call followed by mail that is
"dera mr aswal,

Greetings from whirlpool..!!!
As per our telephonic conversation, we would like to inform you that as per our company policy you need to pay 75% depreciation charges of your appliance bill + inr 1, 000/- transportation charges + model difference amount (If any) for appliance replacement.
Moreover, we would like to inform you that we are ready to give discount of 15% for appliance replacement you need to pay 50% for depreciation."

It is not my fault that spare part is not available with the company and because of that they are offering me replacement with extra cost (Which mentioned above).

Kindly help me on this.

Such a worst customer service. In my life never seen such cheating and unskilled technician. My washing machine while rinsing and spinning getting heavy noise and drum in completely hitting around all the edges inside so moving heavily all around our service area and getting hit to wall also. Technician from Fast track Kelambakkam came and collected around rupees 1800 for springs and 470 as Service charge. He just ran the empty machine and told the problem is solved and lest. When I tried with load the problem still there not at all solved. I Am following them for around 4 weeks still he isn’t attending the issue and telling me that is common only. Then I called the customer care to ask the availability of any other technician and they very normally telling that they won’t arrange other technician, and he is the person assigned to the complaint I made.
They are not even answering properly and making fun of me itself.

We purchased a new refrigerator 185l model no. 70641 on august 17, 2019 and it has stopped working since yesterday, the company service engineer came in today and started giving vague explanations telling us that we would have to replace most parts including the compressor (Which according to the company has a ten year warranty), it’s hardly been twenty days since we bought the refrigerator and we are being told to replace almost all the working parts of a brand new refrigerator, this is extremely unfair and not expected from a company of whirlpool’s stature, would request the senior management to get involved and resolve this as soon as possible.

Hi,

I had purchased a whirlpool washing machine that broke down and stopped working in 90 days. When their customer service executive visited he said that this machine has manufacturing defects and should be replaced. But the internal politics comes in place now and his manager called up and said that this is a plastic part so it is not covered in the warranty, which means they are using poor quality and substandard products and just looting customers. Now when i am following up nor are getting it fixed nor they are getting it replaced.

Please save your hard-earned money and do not buy any whirlpool product.

My first supreme care washing machine was purchases on oct 2nd 2017. I registered a rusting issue complaint on may 29th 2019 and received a replacement on aug 25th, 2019. I was asked to pay rs 5000 for a different model fresh care 7112 and i made the payment. The replacement one has a door lock issue and needs to be replaced again. The service center mr madhu told it will take time and not sure how long. I am left with heaps o[censored]nwashed clothes and my wife is washing 1 pair a day by hands. This is really frustrating. Mr madhu says to contact kamaleshwari with phone number [protected] but the number is switched off and there is no response to the emails as well. I am left in lurch.
My wife is furious with the service of whirlpool.

Double door fridge making noise so raised complaint bg[protected] on 11th aug. Next day service engineer came and mentioned it's factory defect product and will go for replacement, took my purchased reciept, but no response for 2 weeks. When called cc again, she mentioned ticket closed and reason was double registration, seems like product had two different registration may be fridge was own by someone before and given to me again, sounds very unethical.

So she gave a ticket bg[protected] on 3rd sep saying replacement will be processed. Now i don't get any updates and could be that the ticket is also closed again.

Please help on this and if not ready to help please let me know how can i proceed to get your attention and if i should go for lawyer's help on this. Thank you for your kind cooperation but i am very confident that i will never buy a new whirlpool product in future nor recommend. Thanks.

I have raised a complaint gb[protected] on 31 july and till date my ac is not repaired.
This is brand new ac which stopped functioning within a month. Moreover after raising the complaint i have been waiting for a month for technician to rectify it, the service center i. E shan electronics, madia katra, agra is a worst and horrible service dealer who never responds to phone and is highly irresponsible to resolve any customer issues. Infact they say that you can raise a complaint without any fear. This shows how credible are the service center.

I would never ever recommend whirlpool product to any of my friend and would post this worst service experience on social media so that people know that there is no service provided after u buy a whirlpool product.

Dear sir/madam,

I had the misfortune of having buying your products.. Per-se on the product, i don't have much complaints. However, i am aghast by your apathy in providing my mobile number to various agencies who keep on calling me everyday (Sometimes multiple times in a single day) for warranty extension.

Even my repeated request on removing my number from their database and my non-interest in warranty extension, they don't stop calling.

I feel that i have made a grave mistake in providing you my mobile number which you and your agencies are misusing.

Latest numbers from where i have received call is[protected] and[protected]

Please take action in this regard

This being a public platform i cant share my number here but if you are serious about resolving the issue write to me at [protected]@yahoo.co.in

Regards

Sandeep

Sir,

My refrigerator got problem..I approached whirlpool customer care they repaired on 17/08/19.after that it will work only 10 days and Agian same problem came... I approached and called same service person p vinod Kumar [protected] and vishnavi hospitality services[protected] but they are not responding from last 5 days(30/08/19).and giving temporary false informations

I logged a complaint regarding my dishwasher in april 2019 as the water was not getting heated and the dishes were not cleaned. The technician, after a number of trial and error attempts with changing one part after the other, finally got it working on 02 june 2019 after charging me rs. 8, 500 for the mother board that was changed. But unfortunately, the machine worked only once after that. I again logged in a complaint on 26 june 2019 and the same is still being serviced by whirlpool.

What is most appalling is the quality of service by whirlpool. Apart from several hitches with just registering the complaint, i did not even once get an sms confirming the registration of the complaint with complaint number from the call centre. I had to call them back to know my complaint number.
The machine was installed at my flat in 2015 by whirlpool at a time even while this model was no more in the market. The legality of installing an appliance that is no longer being marketed is highly questionable. The machine does not bear the model number anywhere on its body. It only has the whirlpool logo on it.

Another shocking fact is that there is only one technician to attends to complaints concerning this appliance. The technician does not know what is wrong with the machine. He tries calling up seniors and getting suggestions from them.

It has been six months since my first complaint and so far the machine has worked only once soon after one of the parts was replaced for a charge of rs.8500/-. The technician keeps telling me that he will try doing something about it or refund the service charges but so far has failed to turn up or fund my charges. The last he spoke to me was on 17.08.2019. He now simply ignores my calls.

It is very disappointing to face such a situation with a brand like whirlpool.
I request that this complaint be taken on top priority and ensured that i am duly compensated for the inconvenience and agony caused in this regard.
Only replacement with a working model that is still being marketed in india would be a befitting resolution to all that i have been through in this regard.

मैने अप्रैल में फ्रीज खरीद था। मेरे रेफ्रिजरेटर में मनुफैक्टरिंग डिफेक्ट था। मेंने कंपलेंट की चार बार की । पहले बोले इसमे सेंसर खराब फिर सेंसर चेंज किया फिर भी ठीक नही हुआ। फिर बोले अभी कंपनी के हेड इंजीनियर के पास भेजा है । जिसके लिए सर्विस इंजीनीयर ने प्रोडक्ट रिप्लेस का बोला । फिर वापस इंजीनीयर ने बोला ये मॉडल बंद हो गया है आपको नया इन्वर्टर मॉडल मिलेगा जिसके लिए आपको ₹7000 डिफरेन्स अमाउंट देना होगा। फिर बोले ये ग्रेडेड है हम नही बदल सकते। आप डीलर को बोले हम कोई गारंटी वारंटी नही लें सकते। हमने फिर मेल किया कि फ्रिज पर सीरियल नंबर वगेरह सब है फिर ग्रेडेड केसे है। और पूछा कि
और रही बात फ्रिज के ग्रेडेड या लॉट के माल की तो अगर ये ग्रेडेड है तो :-
1) ये आपके यहाँ रजिस्टर्ड कैसे हुआ?
2) आपने 3 बार सर्विस कैसे दी?
3) आपने इसको ठीक करने के लिए पार्ट क्यों बदले?
4) आपने हमको लिखित में मेल क्यों भेजा है कि नई मॉडल आपको देंगे?
5) ग्रेडेड है तो आपने इसकी रिप्लेसीमेंट की रिक्वेस्ट क्यों ली?
आप हमारी असुविधा को समझकर सही समाधान बतावे।

I purchased whirlpool 3d cool in september 2017.
Within a year gas leaked twice and also indoor unit got water blockage twice.

During first year warranty engineer came and do some temporary fixes like gas top-up and clean pipes. They never investigated the problem properly.

On october 2018 just a month after warranty expired same problem occurred, gas leaked and water block. This time engineer said that...

Hi team, i have noticed in saharanpur (U. P.) that the prices of refrigerators are different with the authorized dealer and on company website.

I have mailed the product code #71438 to the company website to know the exect price of the product but no result. After that i have mentioned the product code #71438 to know the price on companies twitter account but no resolution from there.

Why not body is telling the price of the mentioned product???

How the authorized dealer can sell the product beyond the company price as the same product the dealer is selling in rs. 12500 and the company mentioned the price rs. 11990 on company website.

Hello,
Its been more than 2-3 months since my refrigerator issue have not been resolved. I have registered my complaint 2 months ago. After me making calls to whirlpool customer care daily, it was graceful enough to arrange a visit. The mechanic who visited us, after analyzing the refrigerator said that a particular part need to be replaced. we agreed and he replaced that part but it didn't work out and my refrigerator was still not working. Again while i made the complaint, i didn't not receive a response from the whirlpool. again and again i kept on making calls and finally whirlpool was gracious enough to arrange a visit again. The mechanic was not able to figure out what the problem were with my refrigerator. After taking my refrigerator to their service center he told us that "some parts have been damaged and needs replacement. But the problem is Whirlpool have stopped manufacturing triple door refrigerator due to which parts can't be arranged. Hence, you'll have to buy a new refrigerator."

Please look into the matter and either make that particular part arranged or replace the refrigerator with a new one. Its not the customer who needs to be suffered always for the doings of the company. why should a customer suffer if the company have stopped manufacturing ?

Thank You

I called the whirlpool till free number and the after sales service is so pathetic. They gave me a time no one turns up and then after several calls all that i am told is "i am sorry"and that the technician can come the next day only. Pathetic service. Would not recommend ever!! Companies who cannot give service and treat their consumers in this way do not have any right to operate in the market!! A big no

Dear sir,

My registered complaint number md[protected]

I purchase refrigerator on dated 8 nov 2019

Bactch no. [protected]

I am trying to solve this issue from last 15 days but its its not happened.

My whirlpool brand refrigerator was stopped after 2 month than i register complaint and issue got resolved but after 2nd time also face same issue than as per service engineer i install whirlpool stabilizer rs 2000 and issue got resolved but now its third time i m facing same issue again and its still not repaired and also not getting proper updated from your side / service provider side.

Sir i am request to you that kindly provide new refrigerator as this has made become faulty just within 8 months.

I had brought this refrigerator because of whirlpool brand but today brand disappoint me.

Waiting for your prompt action.

Hi Sir, I am writing this email with full grief and i am really hoping for a expedited resolution. I have had puchased Whirlpool 7.5 kg Fully Automatic Top Load Washing Machine Grey Warranty: 2 Years Comprehensive Warranty and 10 Years Warranty on Motor and Prime Mover from Whirlpool 1. [IMEI/Serial No:[protected] ] CGST: 9.000 % SGST/UTGST: 9.00 From Flipkart on 10th August 2019. It was promised thatthe product will be installed within 24-48hours of the delivery, to which its already12-14 days have passed with no updates on installation. I was sent a message from Flipkart thatthe product has been successfully installed which is really shocking and completely a false statement. When i contacted customer care of Flipmart they promised to resolve this with in 24hours to ehich already atleast 240hours (10days) have been passed. The Service centre of whirlpool at Jind, Haryana-126102 is a fake service centre that keeps on promising manythings and when ut comes to delivery they dont have anything. It is really emabarrassing fir my aged parents to get the clothes washed at our neighbour's house and sometimes with hands which is really painful for me to see. No one else is getting impacted as a result of this other than mr and myfamily and hence i request you to help me out here. I am looking forwars to have a decent compensation from seller/flipkart/whirpool/service centre/all and a written warning issues to them so thatit doesnot get repeat with some other person. I can be contacted at [protected]/[protected] for any further information in this regards. Sincere thanks, Sourabh