Whirlpool India Complaints & Reviews

I have been frustrated as from 3 months Whirlpool's customer service is not able to fix my complaint. i month I followed up on call with customer support, which was of no use as they close the ticket 3 times with out my notice
[protected] Forwarded message[protected]
From: SHILPA. S YAMAKANMARDI
Date: Fri, Sep 20, 2019 at 10:16 AM
Subject: Re: Customer service for AMC customers
To: Ankur Dubey', Anoop P Sreedharan

Hi Anoop /Ankur,

Awaiting your response.
Reminder 3!

On Thu, Sep 19, 2019 at 12:20 PM SHILPA. S YAMAKANMARDI wrote:

FYI
[protected] Forwarded message[protected]
From: SHILPA. S YAMAKANMARDI
Date: Thu, Sep 19, 2019 at 12:19 PM
Subject: Re: Customer service for AMC customers
To: Anoop P Sreedharan

Hi Anoop,

Without bill if you are not able to Refund/ Replace? How did you people take AMC from two years with out bill?. Where are the AMC documents that I should be getting within 10 days of taking AMC?
Did I dream that I will have such bad experience with Whirlpool and have to keep the bills from past 6 years whose prints has vanished?
See I have done my part taking AMC. Giving maintenance is your duty. I even contacted Ezone. They dont have the database in place.
For depreciation, being a big company you should be knowing the MRP of the your products.
Your technicians dint even bother to visit and check inspite of all the followups. If certain part is not available from your end, is it your problem. It's your duty to get the equipment to functional state.
I have purchased a high end model so that my life runs smoothly. Took AMC on that and you people are just whiling away time instead of doing the needful?

I] I am ready or depreciation and you get the MRP, since I have provided you with Model number and other details.
2] Refund my AMC amount + the compensation caused to me due to your incapable technicians and in appropriate process you people follow.

Come to conclusion with one of the above solutions. I am not liking to drag it anymore in spite of investing on Whirlpool.

On Tue, Sep 17, 2019 at 2:25 PM Anoop P Sreedharan wrote:
Dear Ms. Shilpa,

We would like to inform you that we discuss with our branch the required part which needs to be replaced in your appliance is not available with us at present.
Therefore, we are introducing our bailout policy as per the company norms wherein, you need to pay 50% depreciation (as per your invoice copy) + INR 1000/- for transportation charges + model difference amount (if any). also like to inform you that with out bill we are unable to provide replacement /refund.

Thanks & Regards,
Anoop p sreedharan
Care Manager- Service Operations Support
E-Mail : [protected]@cogenteservices.in
Contact no. -[protected]
Whirlpool Of India Ltd.
customer care
[protected] (Toll free)

From: SHILPA. S YAMAKANMARDI
Sent: Tuesday, September 17, 2019 1:02 PM
To: Anoop P Sreedharan ; Ankur Dubey'
Subject: Re: Customer service for AMC customers

Hi Anoop,

As you have promised for depreciation. I am waiting for your response from weeks now.
Is it that you are ignoring my case?
Aren't you people credible for issues you people are not able to fix and keep the customer wait inspite of taking AMC?
I am not asking any free service from your end. Please understand your responsibility and duty. Ignoring the customer for weeks now is not right on your part. Don't you have the basic courtesy to at-least respond to the mail I sent weeks back.

Reminder 2!
Awaiting your response.


On Wed, Sep 11, 2019 at 1:00 PM SHILPA. S YAMAKANMARDI wrote:
Reminder !
Awaiting response.

On Tue, Sep 10, 2019 at 11:05 AM SHILPA. S YAMAKANMARDI wrote:
Hi Anoop,

It's been five days again since my last followup and still no response from your end. Anoop please realize it's been 3 months for the workaround and case is not closed. I am keeping a high end machine which is of no use to me.


On Thu, Sep 5, 2019 at 1:46 PM Anoop P Sreedharan wrote:
Dear Ms. Shilpa,

We would like to inform you that we are discussing your appliance related concern with our respective branch and we will update you the status as soon as possible.
We request you to kindly cooperate with us till then.
Thanking you and assuring you of our best services and attention at all times.

Thanks & Regards,
Anoop p sreedharan
Care Manager- Service Operations Support
E-Mail : [protected]@cogenteservices.in
Contact no. -[protected]
Whirlpool Of India Ltd.
customer care
[protected] (Toll free)

From: SHILPA. S YAMAKANMARDI
Sent: Thursday, September 05, 2019 1:21 PM
To: Anoop P Sreedharan
Subject: Re: Customer service for AMC customers

I am ready for depreciation.
The Ezone from where I bought is shifted. So with out invoice it should be done because I have taken AMC for past 3 years.

On Tue, Sep 3, 2019 at 3:28 PM Anoop P Sreedharan wrote:
Dear Ms. Shilpa,

We would like to inform you that we discuss with our branch the required part which needs to be replaced in your appliance is not available with us at present.
Therefore, we are introducing our bailout policy as per the company norms wherein, you need to pay 50% depreciation (as per your invoice copy) + INR 1000/- for transportation charges + model difference amount (if any). also like to inform you that with out bill we are unable to provide replacement /refund.

We hope your understanding on the same.
Thanking you and assuring you of our best services and attention at all times

Thanks & Regards,
Anoop p sreedharan
Care Manager- Service Operations Support
E-Mail : [protected]@cogenteservices.in
Contact no. -[protected]
Whirlpool Of India Ltd.
customer care
[protected] (Toll free)

From: SHILPA. S YAMAKANMARDI
Sent: Tuesday, September 03, 2019 12:50 PM
To: Anoop P Sreedharan
Cc: Ankur Dubey'
Subject: Re: Customer service for AMC customers


On Wed, Aug 28, 2019 at 5:31 PM SHILPA. S YAMAKANMARDI wrote:
Hi Anoop,

As per your option. I searched five year old Invoice at home and was not able to find.
As per my knowledge I have given while registering for AMC last year.
Now I even tried reaching the Ezone branch from where I bought the machine giving them model number and photos of all the labels on the machine. They say they don't have the invoice.

Now the solution is, Since I have taken AMC from past 3 years with Whirlpool, you have to help me in resolving this issue.
Please get back as soon as possible.

On Mon, Aug 12, 2019 at 2:35 PM Anoop P Sreedharan wrote:
Dear Ms. Shilpa,

Greetings from Whirlpool..!!!
We appreciate the opportunity to assist you.
We would like to inform you that we discuss with our branch the required part which needs to be replaced in your appliance is not available with us at present.
Therefore, we are introducing our bailout policy as per the company norms wherein, you need to pay 50% depreciation (as per your invoice copy) + INR 1000/- for transportation charges + model difference amount (if any
Kindly check which model you want and conform with us .https://www.whirlpoolindia.com/.

Thanking you and assuring you of our best services and attention at all times

Thanks & Regards,
Anoop p sreedharan
Care Manager- Service Operations Support
E-Mail : [protected]@cogenteservices.in
Contact no. -[protected]
Whirlpool Of India Ltd.
customer care
[protected] (Toll free)

From: SHILPA. S YAMAKANMARDI
Date: Wed, Aug 7, 2019 at 8:02 AM
Subject: Customer service for AMC customers
To:

Dear Whirlpool team,
This is to bring to your kind notice that, we have lodged the complaint before 25 days stating our washing machine is not in the working condition, how ever we are not getting support from your back end team for the rectification after taking AMC from you.
Complaint # : BG[protected]
BG[protected]
AMC plan # : HPW1906082
This attributes to the efficiency of the services that whirpool is giving to the costumer, we are writing this mail after many excuses that whirlpool has taken from us after opting for an AMC
1.After lodging the complaint the service personal will call us and close the complaint without attending, we wanted to know how our compliments are closed without notice. The complaints were logged on 16th July, 2019 and closed with no technician visiting. We got to know the ticket is closed after 10 days when we called back customer care.
Again the complaint was logged on 24th July, 2019. They assured service will be given within 24 hours, but they closed the ticket with no technician visiting. We got to know the this when we called after a week to know the status.
This time when we called we spoke to customer care manager Mr Praveen. He gave us technician mngrs number Mr Sunder who is responsible to Doddakennali area. He assured he will sent a technician, but there is no response from his end also.
We have bought whirlpool product thinking the service is awesome, but all this struggle made it a bad place for customers.
Technicians act as though there is no one to question them. No proper tracking process in place to even confirm with customers if service is provided or not.
2.Call center team, A gentle man by the name Mr. Ashish had kept our call on hold for 10 minutes and went for break, later we came to know this from other associates.
3.Everyone assures that the service will be provided when we call to call center, the local service providers call us and talk to us in unprofessional way which is really embarrassing being a loyal costumer to whirlpool.
4. If a customer opts for an AMC, it’s the fundamental responsibility of the company to provide the service within 24 hrs because AMC’s for the customers are not offered for free of cost from Whirlpool.
AMC documents should be handed to us in 10 days of registration. No one bothered to do so.
5. We called customer care several times but no technician visited till date.
Kindly advise do we have to go to consumer court to get it done by providing all the back ground documents to the court, we will be happy to do that as well.
The above-mentioned points are evident that whirl pool is working only with unethical associates and not for the customers.
I am writing this mail for the record purpose, kindly advise what is the next level of escalation to solve this issue.

Feels Regardless of Whirlpool
Shilpa

Hi Team,

Since the day we have procured this whirpool refrigerator in the month of March 2018, we are facing issues with the unit. Would like to highlight that the controller/core board was changed by whilrpool service team in first 3 months itself as it was having cooling issues. Subsequently this problem was reoccuring every 2 months and we did report everytime to the service team to address the issue. The engineer used to come and clean some parts which worked for a week or so but same cooling issue reoccurred.

Few days before, I raised same issue to your team and pls note that this is almost 6-7th complaint to the customer care. Engineer visited as usual and asked us to get replaced the same controller/core board. We can easily construed that the problem was with unit itself and the service team was servicing to just pass the warranty year. I am really disappointed as I chose whirpool as one of the premium brands. Nevertheless I would request you to please get this refigerator unit replaced immediately so that I may not face repititive issues and pain.

Refrigerator Sl. No: INE[protected]
Complaint no: GB[protected]

We bought top load whirlpool washing machine in December 2016.
From the beginning we have noticed some noise during rinsing and spinning. We have IFB top load in our parents home and it is noise free and even after 6 years operation there is not even a single compliant. In the first one year, we have called whirlpool technician regarding this and after inspection he said this noise is normal and nothing to worry. Right after 2 years warranty completion, there was heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be Rs 470/-. I accepted it and their person visited our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said bearing must be replaced and said the cost is around Rs 6000/- and said there wont be any warranty for this new bearings. On hearing this I was shocked, because we bought the machine for around 16, 800/- and now within 3 years we need to invest for repair ~ 7000/-. Instead of repairing it, I thought of exchanging this machine to buy front load machine from IFB or BOSCH. But the shop owner said he can refund upto 1500/- only for this machine. Again shocked after hearing this. Earlier I used to have some respect on Whirlpool brand. This is my first home appliance from Whirlpool. But after using this product, I am regretting for choosing this brand. Only hype nothing else. Machine quality and performance is utterly poor. It seems intentionally the machine life is designed for warranty period (2 years) so that company can earn more on spares. My sincere request to all the buyers please don't buy whirlpool washing machine.

This is regarding a case which i submitted on 1st september 2109 for my refrigerator (Purchased in nov 2017).

It's a double door refrigerator and the lower compartment is not cooling because the back compartment of freezer unit gets filled and the heater over there is melteing that issue which further blocks air to flow down to lower comaparent.

Service technician is fooling and doing different test on the refrigerator.

On 2nd sep: he identified the issue with stabilizer and change it saying it will why would you spend anymore for other component. As per him it had to be work. That day he melted that ice with around 10 ltr of hot water saying issue is resolver now.

On 9th i again reported for the issue and i get a new request number although i asked customer care to reopen my previous request,

Again next call on 10th then they route me to mr. Satish, sm for whirlpool ranchi but i got update some sensor board is not working and said me to to wait till friday for component. I didn't get any call till saturday, i called mr. Satish on saturday for update, he told me to wait till tuesday.

But, because of the issue i my food for around 200- 300 was getting wasted every day, i call again customer care on monday and asked them to transfer my call to some senior. I spoke to mr. Amit and he took my satish on conference and asked to resolve this issue in one day.

Yesterday technician again visited and replace one component for 620 and said it will work, would you waste money in sensor board. But it didn't work in last 20hrs.

Now, already wasted rs 3600 yet and didn't get any resolution and i know only the heater over there is not melting the ice and that's why fan i not able to push air from upper body to lower body. But because technician is too interested in doing different test on my refrigerator and making a big bill. Although my food for more than rs 2500 got wasted till now because everytime i trusted on company and the service.

I don't now where and how to reach yo correct person, i am writing this mail and will take help from social media to sing this act delivered by the company to a customer.

Registered mobile number with whirlpool for the issue is [protected].

If anyone, receiving this email think it's a big issue. Kindly call me i have many more to say.

But my issue is not resolved yet by technician from authorised service centre.

After calling the whirlpool customer care they sent some third party engineer who took the PCB controller by saying we will try to repair it first otherwise it has to be replaced for 6000 Rupees.

First of all dont whirpool has authentic service center of there own .
And secondly the moment they said we will try to repair i knew there major share is in selling the PCB component for which the market cost is 2600 Rupees.

I need an explanation on these two things..
1. Authorized Whirlpool service center
2. Huge difference in the cost of PCB component .

As my understanding is the major benefit in buying stuff from these big brand name is Service.

However, if you wont support us in the end then there is no use of trusting WHIRLPOOL.

We have purchased whirpool washing mc 7-8 years back, and recently your dealer came and serviced and change so many spars (Month of may-19)
But still the same problem is continuing, we called so many times regarding this. But your representative not attending and resolve it.
4 months before only rs 5300 paid for service. Very worst service and spars.

Called whirlpool india, assigned a worker from authorised centre kool care services address: a-23, street 3, chander vihar, ip extension, delhi 110092. Next day after service the refrigerator stopped working. Calling the authorised centre since two days but they don't pick calls, assign worker who doesn't pick calls, when he picks after hours, he allots time but doesn't come home saying they don't have time and so it will be done next day. Next day they say we will send someone today at given time, again the person doesn't come and switches off his phone to avoid complaints. They keep on transferring the responsibility and nobody comes to check for the faults. Careless workers appointed at the authorised centre. Nobody takes the responsibility for any work. We gave so much money for exchanging some disfunctional parts but even then the fridge is not working. There should be strict action against the manager of the company for showing such irresponsible behavior towards consumer problems. Why do they even run a authorised centre if they don't have capability and capacity to handle complaints. We didn't delay in giving them money so why is the service denied??

Dear sir,

We have purchased the whirlpool refrigerator proton model and it always had an issue of noisy or loud
We have lodged complaint with customer care and engineer visited (Charges rs531/-) and said that the compressor needs to be replaced and it is under warranty, but later the owner said that it will cost rs.4000/- plus towards gas filling (Where as cost of new compressor itself is around 7000).

This is totally unbearable when the compressor is under warranty. Whirlpool company do not have a transparent policy of its services.

Why should a person pay the above charges when the above aid part is under warranty and recently bought.

Please help look into the matter with whirlpool and kindly let us know.

We can be reachable at rashmi. [protected]@gmail.com and on numbers [protected]/[protected]

Thanks,
Rashmi.

We purchased a 35, 000 washing machine in
Have purchased one washing machine from ril in 2017 and within 1 month issue has arise and whirlpool team took the machine and again repair and send it back to me but issue was not fully done and since day one it has a leakage problem. Now after 1 and half years machine stopped working completely and no one to listen the complaint, what kind of machine is this that, it didnt work for 1 and half years. Right now is a piece of junk and there is no one to hear the problem.
Whirlpool india is a worst company to deal with. They make false commitments but never solve the problem even within warranty period. Shame to have such company... Never buy whrilpool product else one will have to repent... Our whirlpool fully automatic front load wasing machine is not repaired even after 2 months... Despite of continuous i tried to give rating 0 unfortunately i don't find it. Very bed customer service. After buying 1 products unfortunately i understand about whirlpool service. Don't go with whirlpool in future
Regard
Jai kangra
[protected]
[protected]@gmail.com

Sir, we bought a washing machine 3 years back and it has a guarantee of 8 years. They cleared it before hand that the guarantee is of the whole product. Now when the washing machine is not working they're charging us extra for visiting as well as for any problem in the product and not accepting the guarantee card. Kindly look towards it asap.
Contact no. - [protected]

Sir
I'm really surprised about your service. The technician who came before you is here today, even though i told you in the morning to send a man who knows all this. He usually opened the machine and said there was no problem. Even though my wife said that according to your recepie book i cook the cake in convection in mannually and desert method, the cake is burning and three times i have done the same thing three times. But he replied it was happened due to temperature and ask me to call him tomorrow to know the resolution. I don't understand the issue and i am astonished. I think if i don't get proper action from your side i should go to consumer court for justice.
Yet it remains warranty.
My address is village=garalgacha, district=hooghly
Police station=chanditala, near surobala vidyamondir
Post offfice garalgacha
Hooghly, west bengal
712708. Phone [protected]/[protected]
Product serial number cnc 18301507

I have placed my complaint on 19/08/19 for the service of washing machine. On 20/08/19 it was attended and service person told us that the problem is in pumping dryer spin he asked us to change it we also paid the cash of rs. 3800 for it on 21/8/19 and it was changed. When we use the machine in the very next day, it was not washing the clothes properly, it gives sound. Then again we made a complaint regarding it no response from the service person and then after continuous call he attended after 4 days and then he told us to go for the change of belt and some other complaints, he removed the bottom sheet of the machine and side counter told that very next day he will change it but till date no response from the service centre, and provided only fake promise. Because of the poor service machine is not working,. Is this the service ur providing???. I just had worst experience with whirlpool. I want my washing machine to be repaired with proper replacement without any further payement.

My split ac was not working (Complaint date 26th aug 2019) and their engineer visited at my place on 26th aug. 2019 and informed that some leakages in indoor unit and for thorough checking, he suggested us to take both the unit to service center on which we agreed as i already taken an amc from whirlpool (Amc hp[protected].

On 27th aug. 2019, 2 persons from jai ambey visited and took both the units (Indoor and outdoor) with them to service center for which we paid inr 600 as transportation charges. After 2-3 days i followed up with the service center and they informed me that they need to replace cooling coil but part is not available with them and they have raised a request for part. On 2nd sept. 2019, they informed that the part is not available and you indoor unit will be replaced.

On 5th sept., i got a call from service center and they told me that to replace the indoor unit i have to pay inr 10, 270 which is very surprising that when the ac is covered under amc than why should i pay and if part is not available that’s not my fault. I checked with the engineer that the indoor cost is inr 12, 000 and you are asking me to pay approx. 10k which is over and above amc cost (Inr 4.5 k) which i already paid.

On 9th sept, i got call followed by mail that is
"dera mr aswal,

Greetings from whirlpool..!!!
As per our telephonic conversation, we would like to inform you that as per our company policy you need to pay 75% depreciation charges of your appliance bill + inr 1, 000/- transportation charges + model difference amount (If any) for appliance replacement.
Moreover, we would like to inform you that we are ready to give discount of 15% for appliance replacement you need to pay 50% for depreciation."

It is not my fault that spare part is not available with the company and because of that they are offering me replacement with extra cost (Which mentioned above).

Kindly help me on this.

Such a worst customer service. In my life never seen such cheating and unskilled technician. My washing machine while rinsing and spinning getting heavy noise and drum in completely hitting around all the edges inside so moving heavily all around our service area and getting hit to wall also. Technician from Fast track Kelambakkam came and collected around rupees 1800 for springs and 470 as Service charge. He just ran the empty machine and told the problem is solved and lest. When I tried with load the problem still there not at all solved. I Am following them for around 4 weeks still he isn’t attending the issue and telling me that is common only. Then I called the customer care to ask the availability of any other technician and they very normally telling that they won’t arrange other technician, and he is the person assigned to the complaint I made.
They are not even answering properly and making fun of me itself.

We purchased a new refrigerator 185l model no. 70641 on august 17, 2019 and it has stopped working since yesterday, the company service engineer came in today and started giving vague explanations telling us that we would have to replace most parts including the compressor (Which according to the company has a ten year warranty), it’s hardly been twenty days since we bought the refrigerator and we are being told to replace almost all the working parts of a brand new refrigerator, this is extremely unfair and not expected from a company of whirlpool’s stature, would request the senior management to get involved and resolve this as soon as possible.

Hi,

I had purchased a whirlpool washing machine that broke down and stopped working in 90 days. When their customer service executive visited he said that this machine has manufacturing defects and should be replaced. But the internal politics comes in place now and his manager called up and said that this is a plastic part so it is not covered in the warranty, which means they are using poor quality and substandard products and just looting customers. Now when i am following up nor are getting it fixed nor they are getting it replaced.

Please save your hard-earned money and do not buy any whirlpool product.

My first supreme care washing machine was purchases on oct 2nd 2017. I registered a rusting issue complaint on may 29th 2019 and received a replacement on aug 25th, 2019. I was asked to pay rs 5000 for a different model fresh care 7112 and i made the payment. The replacement one has a door lock issue and needs to be replaced again. The service center mr madhu told it will take time and not sure how long. I am left with heaps o[censored]nwashed clothes and my wife is washing 1 pair a day by hands. This is really frustrating. Mr madhu says to contact kamaleshwari with phone number [protected] but the number is switched off and there is no response to the emails as well. I am left in lurch.
My wife is furious with the service of whirlpool.

Double door fridge making noise so raised complaint bg[protected] on 11th aug. Next day service engineer came and mentioned it's factory defect product and will go for replacement, took my purchased reciept, but no response for 2 weeks. When called cc again, she mentioned ticket closed and reason was double registration, seems like product had two different registration may be fridge was own by someone before and given to me again, sounds very unethical.

So she gave a ticket bg[protected] on 3rd sep saying replacement will be processed. Now i don't get any updates and could be that the ticket is also closed again.

Please help on this and if not ready to help please let me know how can i proceed to get your attention and if i should go for lawyer's help on this. Thank you for your kind cooperation but i am very confident that i will never buy a new whirlpool product in future nor recommend. Thanks.

I have raised a complaint gb[protected] on 31 july and till date my ac is not repaired.
This is brand new ac which stopped functioning within a month. Moreover after raising the complaint i have been waiting for a month for technician to rectify it, the service center i. E shan electronics, madia katra, agra is a worst and horrible service dealer who never responds to phone and is highly irresponsible to resolve any customer issues. Infact they say that you can raise a complaint without any fear. This shows how credible are the service center.

I would never ever recommend whirlpool product to any of my friend and would post this worst service experience on social media so that people know that there is no service provided after u buy a whirlpool product.

Dear sir/madam,

I had the misfortune of having buying your products.. Per-se on the product, i don't have much complaints. However, i am aghast by your apathy in providing my mobile number to various agencies who keep on calling me everyday (Sometimes multiple times in a single day) for warranty extension.

Even my repeated request on removing my number from their database and my non-interest in warranty extension, they don't stop calling.

I feel that i have made a grave mistake in providing you my mobile number which you and your agencies are misusing.

Latest numbers from where i have received call is[protected] and[protected]

Please take action in this regard

This being a public platform i cant share my number here but if you are serious about resolving the issue write to me at [protected]@yahoo.co.in

Regards

Sandeep