Whirlpool India Complaints & Reviews

HORRIBLE AFTER-SALE SERVICE - This post is written in public interest -

I usually do not write bad reviews about a product or a service as most companies usually correct themselves based on feedback and personal review offered with the benefit of the doubt. Whirlpool's customer service however, is consistently bad! Dreadful is the right word choice to be accurate.

I have a double door refrigerator that had been working well. Due to usual wear and tear I would say, the refrigerator stopped cooling all of a sudden. I called up the Whirlpool Customer Care helpline at [protected] to register a complaint. This was my first complaint on August 1, and the engineer visited on August 2. After examining the machine, he concluded the sensor was faulty and had to be replaced, in addition he convinced me to buy a voltage stabilizer to safeguard the machine against erratic voltage fluctuations. Point to be noted here is that the refrigerator had been working great for 9 years, without a voltage stabilizer. The engineer requested to turn the machine back on after 2 hours and it should be working fine. To my surprise, the problem remained! There was no cooling. But I gave it another day hoping for a miracle.

Within a couple of days, I called the care helpline again to get the complaint reopened since it was not fully resolved. The engineer came the next day, and examined the faulty fridge. Once again, he concluded that the sensor was faulty! When I informed him of the sensor replacement by the previous engineer, he mentioned "sometime the company sends a faulty product by mistake and the past engineer might not have checked for any faults." I quickly realized that the engineers working for Whirlpool were incompetent. However, he changed the sensor once again and left. I turned the fridge back on after a couple hours and it was still not functioning like it used to.

By this time I realized three things: 1. the sensor may not have been the root-cause for failure. 2. the voltage stabilizer was an up-sell and not really needed. 3. I could have been scammed here!

Given the issue still at hand, I called the helpline again and expressed my discontent at the level of service provided by a company as reputed as Whirlpool! This was on August 10, and today August 13 - I have been given false assurances of an engineer visiting soon to resolve all my problems at the earliest, BUT neither have I received a call to schedule a visit nor has the engineer visited.

To add to this, the Ghaziabad area supervisor (what I understood based on his explanation) Ashok Sikka, also made empty promises of service, and lied about call backs. BAD CHOIDE FOR A SUPERVISOR in my opinion!

In conclusion, it has been 2 weeks since my refrigerator is down, I have paid Rs.4000 towards service and part replacement, the problem still persists! I would not recommend anyone to buy a Whirlpool product in India (atleast Delhi NCR region) given the absence of after sales service.

Thanks!

Bought 3 door Whirlpool Royal Protton FP283D Refrigerator (Alpha Steel)in 2016 in Chennai Viveks
Under AM Contract with the authorized
Stopped working SINCE 24th July, 2019.Complaints Not resolved for the past 24 DAYS?!
Email &toll free complaints made But NOT resolved .Without Fridge for the Past 25 Days

I was purchased whirlpool white magic washing machine 2015. Now that machine suddenly not work i called whirlpool toll free register my service request.

They sent technician he was checked and said motor and two boards contemn. Warranty only 2 years. This machine usage also very low, no physical damage.

Local brand or korean brand machines also run 8 to 10 years but whirlpool brand machine work only 3 years. I think use and throw model.

Very worst experience. Call centre persons also not responsible answer.

Whirlpool very worst experience.

I have bought AC in February 2019.since the same month it's not working properly after several complaints and attempts problem haven't got rectified.now customer care is also not responding properly
Below are the further details of Ac
As I bought AC on 5 February which is was not working properly.afyer several complaints and services.engeeniers are not able to find out the solutionI recently complaint on 27 July but didn't get any services or engineer.com no IN[protected]

Your supplied refrigerator has manufacturing defect its not caused by us.

Due to your supply of manufacturing defect refrigerator i lost min rs.50, 000.00 because of spoiled vegetables, fruits, milk which we keeping in refrigerator for the past 506 days. + power consumption cost because of 1°c temperature in fridge part not in freezer. Initial investment around rs.25, 000inr (Product + delivery charges).

So i spend around rs.1, 00, 000 for your manufacturing defected refrigerator. So not ready to invest further.

Bring back your refrigerator as soon as possible.

Thanks for your wonderful whirlpool supply & service.
Very much happy with your product keep it up and appreciating your r&d team, design team, production & manufacturing team, quality control team, marketing team and service team

I am complaining about my new single door fridge from june onwards. Once there executive visited and said some part need to change. Now i am following him from past 3 months. He is not responding.
Called to it complaint no. And talked to ms./mrs. Yashmeen and mr. Gaurav
They have just listened my prob one time and hung up by saying we will look.
From that day, they also are not taking my call.

Whirlpool sucks. Nobody listening. Cc executive are of very unethical behavior.
"anuj and lalit" from bulandshahr-201301 service center are said:-
Do whatever you want.

Is this a third class company who is keeping these kind of employees.

Respected sir/madam,

I would like to report irresponsible conduct by one of your service executive, shyam ([protected]), because of his false assessment and advice i was forced to purchase a new product.

A week back i have raised a service request from your company for a front load washing machine which cost me around inr 28, 000 rs a few years back. It had an issue which the water is not being drained after the use. After raising the service request and waiting a few days your service executive decided to show up! You can check your system as i've re-registered the service request two times.

After him showing up mr. Shyam, he checked the product and finally, he stated that it is hard to repair the product because of the machine is a bit old, and the board is damaged, and many other technical issues. Finally, he said it would cost me more than inr 5000 rs. To repair the machine. So it's better to purchase a new one.

As per his judgment and advice, i've booked a new washing machine top load (Which was his suggestion) of the same brand (Whirlpool) from amazon which cost me around inr 17, 000 rs, i thought as a second opinion on the product would be good before disposing of the old machine. And a local technician (Not from whirlpool) repaired the machine which only cost me inr 350 rs.

At present, i have two working washing machines in my home just because of you're a faulty technician. And i'm not able to return the product back to amazon as their return policy does not allow me so.

And furthermore, if you check your system i have purchased a lot of products from your company, this is the very first negative experience i'm facing. Till this issue, i would recommend your brand without hesitation, but now i'm afraid i would not recommend your brand anymore.

I would like you to resolve me with this current issue as soon as possible or else i would be forced to move a case regarding the same in the consumer court. And i hope you will do the needful and mend the customer relationship back again.

Dear concern,

My self mohd arif my complain no. Is hr[protected] we have facing problem.
I am your valued customer i have a refrigerator in your whirlpool company last 5 year date of purchasing 11.06.2014 vaid electronic faridabad, haryana and other whirlpool products also. 20th may 2019 some cooling issue in my whirlpool fridge upper freezer unit (Small deck) lower deck (Big door) is working properly. I have complain in your customer care. Your engineer come to my place and doing something and change some parts on chargeable basis. But problem not resolve and and i registering complain again and they come every time and doing some again and again,
But fridge still not working i have so many complain in your customer care now my refrigerator completely dead and not repair as per your engineer. Engineer told fridge internal wiring completely damage wrong parts changes and it is not repair after that so many complains, mails and calls. Now your customer relationship manager mr. Ashish tripati ([protected]) told me i am agree to dead your refrigerator to my engineers. So mr. Ashish tripati told me i am conform approval to my whirlpool company and paid 40% cost of your refrigerator after purchasing new whirlpool fridge amount rs: 12000/- (Fridge cost at the time of purchasing or bill: 29000). So i am agree but suddenly crm mr. Ashish tripati stop picking my phone last 30 days and not responding any calls than am calling again your customer care so your executive conference call to mr. Ashish tripati than he told me i am not paid any amount because your fridge is d2 product as per serial no. C305 neo dlx (N) 3s model no.20038 i don’t know what is this i have a bill and purchase in your showroom vaid eleectronic fridbad 11.06.2014 but overall conclusion my refrigerator completely dead as your engineer end. So many days i suffer please resolve this issue support and positive response asap.

Bill and model no. Attached for your ref.

Regards

Mohd arif

I have purchased one washing machine from ril in 2017 and within 1 month issue has arise and whirlpool team took the machine and again repair and send it back to me but issue was not fully done and since day one it has a noise problem. Now after three years machine stopped working completely and no one to listen the complaint, what kind of machine is this that, it didnt work for 3 years. Right now is a piece of junk and there is no one to hear the problem.

We bought whirlpool washing machine on feb2019 from saravana store located in t. Nagar. We are facing water tap error from the 1st usage onwards. Twice we called whirlpool service person. Still same issue we are facing. I have already raised complaint on this. Still same issue continuing. Very much disappointed on your product.

Please take necessary action on this. We need solution for this immediately.

I have purchased auto defrost whirlpool refrigerator. But the machine doesn't defrost properly and ice formed fully inside the freezer box. Then i have switched off and kept it for about 3 hours still the ice didn't come off. Hence i have manually removed it and while doing so the gas chamber got damaged. I have raised complaint and they said they won't cover this on warranty. The response given by them was, since i used different brand stabilizer the fridge doesn't defrost automatically. This is ridiculous and the dealer or installing person have told me about this. The worst ever warranty cover terms by an company.

Water inlet valve was replaced by the engineer on 19th. For which i paid cost and inspection charge.
From yesterday the machine just don't start.
Again i had to lodge complaint today.
Whirlpool white magic fully automatic washing machine.
Out of warranty.
I have paid for visiting fee and cost of spare on 19th.
Again i had to lodge complaint today due the failure of the machine.
Contact number [protected]

We purchased a 25, 000 washing machine in 2013 and have spent 25, 000 for its repairing. There are some issues in every 6 months. We have amc and still we have an expense of[protected] every time. Recently got their rat protection kitfor 1400 (For amc 750) and it was nothing but a 'jali' worth 200 maximum. It's a shame how they are fooling middle class families for their profits. I would strongly advise never to buy any product from whirlpool. If you want to burn money, only then go for their product. Whirlpool company and their products are bad, but their service is worst! Watch out for such pathetic products.

In april 2019, i have purchase a triple door refrigerator from delhi shop, on dates 14/04/2019 refrigerator installation done via whirlpool.
After installation, refrigerator giving shock and between today to earth there are 127 volts are available, after placing complaint and one month follow-up refrigerator replace by whirlpool but replacement product is defective also.
Whirlpool delivered me to a refrigerator with empty compperess there are very low gas is available and cooling like a cooler.in whole day a single half letter water not getting freez in upper compartment and in whole day one litter water bottle cold like matti ka matka.

For refund, whirlpool taking a very very long time it's 40 days completely over and he taking 30 days more for the same.

If any one want to confirm pl contact @ [protected]@gmail.com

Hi,

We bought whirlpool washing machine on Feb2019 from Saravana store located in t.nagar. We are facing water tap error from the 1st usage onwards. Twice we called whirlpool Service person. Still same issue we are facing. Very much disappointed on your product. We don't know whether Saravana store cheating us or you people cheating us. If the product quality is not good, you people should not sale.
7kg, 1400RPM, 6th sense

I bought my washing machine in 2015.. But since 1 year it is making huge noise while in spinning phase. I stopped using the machine. I called customer care for the repair. Mechanic came to home and switched on the machine, within 5mins of time he told there is bearing problem it costs 7000 for repair and he charged 450rs for that 5mins inspection and he left. One shocking thing here is he didn't come with any tools and didn't open the machine. I stopped using the machine since 6months. How can i spend half of the washine machine cost for one single repair after 3 years of buying. Why whirlpool is making such a quality less machines. I want post in social networks to suggest my friends to jot buy any whirlpool products.

I called the toll free number of whirlpool about my washing machine not starting. They forwarded my number to their regional service center in patna. After an hour i received a call and he told me that he has informed his engineer and he would give me a call in few minutes. I received a call from him and told him my address. He came and checked my washing machine pcb and said that it has burnt and need to be replaced by new one. I asked about its repair because it's just the capacitor which has burnt and can easily be repaired but he said it can't be repaired and must be replaced. I asked about the charge and he said it would be 3800. That was a high amount for a washing machine which coated me 15700 approximately 2.5 years back. Any way i went it for it, and paid 4270 as replacement and service charge. As i was not satisfied and felt like cheated by whirlpool company so i checked the price of pcb online and found it's available between 1600 to 2600 inr. I was shocked how the hell he could charge me so much price and the second thing is that what's the use of authorized service center when you just can't repair and in order to benefit your service center by plundering your customer, you have the straightforward policy of replacement. This is utter loot by whirlpool and nothing else as for example if you have a cut in your finger, they will suggest you to transplant your hand. For those who is planning to purchase a washing machine, i would recommend to abstain from whirlpool. Their after sales service is pathetic and inspired by plundering their customer.

Kind attn: mr. Arvind uppal, chairman, whirpool india

Sir,

In continuation of my e-mail dated 19.7.2017, i received a call from mr. Aakash (From phone no.[protected] at 10.43 hrs.) today i. E. 20.7.2019 from whirlpool and he stated that the company would need 15-20 days' time to replace the defective machine. To this, i replied that my complaint has already been lodged 13 days ago and the company still needs 15-20 days time to replace the machine. I also requested mr. Aakash to send me an e-mail to this effect that the machine will be replaced by whirlpool within 15-20 days' time, who committed to me that he will send the mail to this effect immediately.

As can be seen, no e-mail has been received by me from your side as yet (I. E. By 22.15 hrs.) to the effect that whirlpool needs 15-20 days' time to replace my machine. It is indeed surprising that a company of whirlpool's repute needs a month's time to replace the machine. From my previous experience of conversation with mr. Gaurav dobriyal and mr. Sadiq, area manager, i can reasonably assume that whirlpool has no clear cut after sales service policy for the customers who were misfortunate to buy your company's product.

I would therefore request you to intervene in the matter immediately and replace the defective washing machine at the earliest so that my grievance can be redressed immediately.

Thanking you,

Yours truly,
(Sudhir sapra)
91-[protected]
C-26, baba banda bahadur appts,
Sector-14, rohini, delhi-110085 (India).
E-mail : [protected]@yahoo.com

Hi whirlpool team,
We bought top load washing machine on 2016, within 3 years spinner is not working.
We requested for service support, service man is telling that we have to change the bearing, it cost around 7000rs.
We believe in whirlpool and bought it. Within 3 years we are facing this problem, how can we spend 7k? And for bearing 6 months only.
Completely disappointed with whirlpool products.
Please help me for this.

My complain to service centre is my whirlpool ac not getting cool yesterday one of service person have been visited and told today he is going to clarify ac issue but that was cheat from there side they are not responding my call and also they are not telling when my problem going yo solve even though i told them we have faving this issue since saturday but still those person respond are same... Kindly clarify otherwise i have escalate to higher authority