Whirlpool India Complaints & Reviews

Its just so frustrating with this company Whirlpool, and American one but selling products in India without good service or spares for its products. I bought a Whirlpool washing machine front load and it cost me Rs 25000. It gave me several problems right from replacing its motor to digital display. This time the angle supporting the drum broke. Whirlpool service says drum must be replaced. After 1 month they say drum is not available for this model. My machine has become absolutely useless just because the spare is not available with Whirlpool. WHY SELL IF YOU CANNOT SUPPLY THE SPARES OR REPAIR IT???

I purchased whirlpool ro water purifier in 2017 for 13k. I was facing small issues from day one.. But held during the warranty period.. I did regular filter replacement every 4 months.2019 may last week, water started coming continuosly from leakage pipe and tank will never get filled. One technician from sri aravindar services attended the issue and told me to replace all the filters inside the box for 5400 rs. Now, into 1st week of july the same issue resurfaced and i raised a new service request. New technician checked.. Was not getting any clue, called his friends, started checking some tubes... Found pressure is low and asked me to change the pump for 3600 rs, so that the product will work without an issue - maybe for another 2 months.. Again the cycle wil repeat and i need to replace another part.. Such is the product quality and the service motto of whirlpool.. Loot customer money after warranty period.. The technician s come, check and do some trial and error experiment by replacing some random parts.. And wants 290 rs for coming and checking the product... Everytime i was asking these guys for the actual problem, but only answer i get - sir replace the part and it wil work... The replaced parts have warranty of 6 months... Why you make a product which can't last even two whole years... Why the hell i should pay 10k to maintain 13k product, which i feel now is total crap.. I have already send a mail to [protected]@whirlpool.com.. And i am waiting for response.. Anyway hereafter i wil never buy whirlpool item and wil never recommend to my near and dear.. If whirlpool team reads my complaint, pls refund my 5400 rs which i paid for nothing.. And pls don't send such technicians who try to bypass the problem by simply replacing parts without finding the root cause of issue...

To summarize I purchased a Whirlpool double door refrigerator in November (FY2018). However, post purchasing, due to manufacturing damages, it stopped functioning. Since then, I spoke to numerous customer executives, who constantly delayed the matter and finally Mr Satish informed me that a replacement would be issued. It has been over 60 days now that the commitment was provided, but it hasn't been delivered yet and no one knows the update.

The manager in charge- Mr Ankur Dubey (email id ) does not respond to emails, does not take calls and is least bothered in helping. It is absolutely unacceptable that a company like Whirlpool has employees like him.

Now Whirlpool does not respond to emails, have not replaced the refrigerator and I am running short of the warranty time now. Please help, this is cheating. Whirlpool has given me defective productive and after promising a replacement, they are now silent.

I have been a loyal customer of Whirpool and I was very satisfied with their products and support quality until the latest incident.

My washing machine's water exhaust pipe was leaking and water was coming out. I reached out to Whirlpool to had it replaced. On May 18th, 2019, the pipes were replaced. They charged me Rs. 650 + Rs. 110 + Rs.470 (visiting charges) - total Rs.1230

After just 1 and 1/2 months, the components they installed have broken down. I have registered a complaint and they are not responding. The dealer who replaced the pipe and component is insisting I pay them again. One of them just called me and told that it was my responsibility to check the pipe and components thoroughly for defects before they were installed. When I replied that I trusted them on supplying quality material, he said on my face that I made a mistake by trusting them!

I don't know what I am supposed to do now. One thing is for sure; I am going to stay away from buying any whirlpool appliances in future!

I buy supreme care whirlpool front loading washing machine but it giving problem from first day i hv complaint many time always engineer visit but problem not solved now before two months they asked ne they will change my machine but after two months i recieved call that sorry we received down model o[censored]r product u hv to wait more. I didnt know what will i do its totaly bad experience.

One year repeated complaints and follow-ups still following. Extremely bad service and behaviour of people. The back panel is big for the fit and warranty card not provided. Both have been repeatedly requested for.

Got the same experience with acs as well.

Reported to company again, but do not get any response.

Do not buy whirlpool. You will make blunder of a mistake.

Dear Sir/ Madam,
[protected] sunday night 7pm i booked whirlpool fridge vasanth & CO thiruvallur shop and i received fridge on same day 9pm night.
MOnday morning we switch on the fridge unnoice sound appear and inside light blinking not working properly i informed more then a times showroom nobody not response please take my complaint priority replace the fridge same model and other model i need emergency please help worst service no proper response i coordinate with showroom person Venkat giving false commitment i need resolution
call me [protected]

On 03 Jul 19 nearly at 10:00 pm the right side electrical panel of the indoor unit of the AC got burst, heavy smoke was coming out of it. This was sudden and heavy. It could have been a fire hazard also. I registered a complain on their customer care no.[protected] at 08:06 am on 04 jul 19. My complaint number is CH[protected].
After passing 3 days and making 7 calls to their customer care there is no response from their side. No technician has arrived yet, and believe me i doubt that they even bother to come.
Right now I am felling like I am grabbed by the WHIRLPOOL of pain & suffering which i purchased at a cost of 37999/-

I have purchased a 3 door refrigerator of whirpool on 27th october, 2014 from sargam india electronics pvt ltd. Now my refrigerator was not working properly. So we registered a complain regarding same. On 3rd july your one executive came and he asked that its compressor is not working and we have to refill gas also and charges will be 2000 rupees for gas and compressor is under warranty. Then on 4th july your another executive came with compressor and he worked for 1 hr on frige then he asked compressor is not taking load my senior will come tomorrow, mujh se nahi ho raha. On 5th july morning we got a call and he asked that he will come till evening. Now we got a call they are asking that its not under warranty hum log paso mai dhik kar sakte hai. When purchased in 2014 last ist thing its under warranty only they have told us for 10yrs. And we have purchaged 4yrs+ back not 5yrs completed. Apart from your customer service guys we never shown this to any one else as its under warranty, i am clearing this thing on prior notice. Senior are not taking action they are asking we can do it in money. They are asking if you want to go consumer court you can go.

I had purchased Whirlpool refrigerator last year and from the 3rd month of purchasing their is a subsequent complaint regarding cooling even each time technician resolve it but somewhat how the issue was not resolved. The issue o[censored]neven cooling arises 4 to 5 times in a year. Overall, their is a requirement of replacement of refrigerator and I contact to my nearest service center regarding replacement they help me a lot but company cahrging a huge amount of money for replacement.

Problem:
Hercules changed
Relay changed
Suddenly stops working.
Each time ice packed at the back due to which the freezer compartment does not cool properly i.e, it take a lot of time to freeze the food items kept inside it..

Hi team,

My refrigerator is not working since one month, 25days back i have called at your so called customer care & i got the resolution for my problem saying switch off, clean & switch it on.
I did as per the instruction given, but still same issues again started & after so much of request to customer executive he raised the request for an engineer visit & i took special off from my busy schedules just to resolve it faster your engineer visited, he just checked & said fan needs to be changed it will take probably 1week to repair & resolve. Infact after checking and fitting it back your too much literate engineer forgot some small ring of but to fit it back and he left.
I was not aware that whirlpool's after service is so pathetic that too when the appliance is in warranty.
I want quick resolution anyhow otherwise i have to raise this issue very harshly on social media platform tagging all your marketing pupets and mr. Arvind uppal.

Thanks

I all customers center for on /off button problem, technician came on the same day checked the washing machines motherboard need to be replace which coast 4500rs he was asking 470rs service visiting, when share this to my friend he send technician who changed a button which cost me only 400 with servicing charge as it clearly show the companies are cheating customer

I had raised a complaint about water leakage regarding my whirlpool refrigerator. Sr raised on 06-jun-19 - bg[protected]. Technician visited on 07-jun-19, changed part and charged 3300/-, problem not resolved.
Even after several follow ups there has been no response.
2nd sr raised[protected] bg[protected]. Till today 4th july 2019, there is no response.

The problem still remains the same from the time it was first reported.

Sir, my name is p. Punnarao from guntur and my mobile number is [protected]. I purchased whirlpool on october 2015 at vijay digital, guntur. Problem started on 15.06.2019 i. E, compressor is not running and air will come into fridge. I will rise complaint on 17.06.2018. Service man will come and check the fridge on that day and he said compressor is not working. It will take 7 days or 9 days to fix my problem. Ok but still now my problem is not solved and no response from whirlpool service point still to date. Please try to solve my problem as soon as possible...

I lodged a complain regarding my refrigerator in customer care, work was assigned to sintech techno appliances, gn-4 sec-v salt lake, the door alarm was continuously alarming.
The technician came and told that there is a problem in circuit, he opened the circuit and took with him stating that he will have to check it, after 3 days they told there is a problem in a circuit and a parts had been changed amounting rs 550, the person came and installed the circuit, but the problem which i faced the 1st day of ringing alarm was the same, then he told me that the censor of door alarm is faulty
And have to be changed. The cost being rs 3000/-, i agreed but till date there is no response... This srevice centre is fraud
My job no. Being 19 f 20014
Kindly take action

My 9 months old refrigerator stopped cooling. I called the customer support center. They registered my complaint and send a technician.

The technician detected that there was some leakage of gas in the deep freezer section and he told that the chamber has to be replaced. He asked me to pay 3650 rupees for that. At first, i disagreed to pay as my product was on warranty and denied his service. Then the technician told it will cost minimum 2500 rupees, but i denied service again.

Next day on talking to customer support again, i came to know that glass, rubber, etc are not covered under warranty. The technician again demanded 3650 rupees. He told the chamber has to be replaced, gas has to be refilled and filter has to be put. Also, he asked for the service charge.

My first question is - why should i pay a service charge when my product is on the warranty and i am already bearing the cost of spare parts?

Upon arguing, he asked me to pay 3250 rupees overall.

My second question is - if they are charging the correct price, why does the amount vary?

After asking about the price of parts, the technician told me the price as follows:
205 liter chamber - 1850 rupees
Gas filling - 850 rupees
Filter - 200 rupees

Upon visiting a nearby whirlpool shop, i came to know that chamber costs only 1152 rupees (For 180 l chamber). Also in my locality, gas refilling cost comes around 200 rupees.

My third question is why whirlpool service center people are charging me a heavier amount as compared to market price?

With all due respect, i am writing this letter with a complaint regarding your services. Since the past 4 years, the ac installed in my master bedroom has not been working properly. Its gas get leaked every year and it stop cooling. The day when the ac was installed, the gas got leaked the same day. Every year your technician visit at my house refill the gas and even kept the ac in under their supervision in service centre for twice in last...

Hello everyone i am Ayesha khan and i purchased one semi automatic washing machine 7.5kg (M.no-30161) on[protected] from Faridabad Haryana, from first day of purchase machine started giving problems and even not working now. I have put service request twise in whirlpool they came but they did *Jugaad* everytime which i don't like.

Problems:-
1.washing tub produces annoying noise .
2.dryer top cover opens automatically when i use dryer.

They came many times for service but positive results never come. So i According to my 11 month o[censored]se i can't trust on whirlpool brand anymore and i need replacement as early as can.

Sir, i am abhilasha tripathi from powai, mumbai. I had purchased a whirlpool washing machine of 6.2 kg weight top loaded fully automatic. Recently we were experiencing noise coming out of the machine so we called for help. The people took it for repair for a week. But due to us not being instation, when they delivered, my in-laws recieved it. They didn't thought of checking it and when we came, we experienced the noice again. So we called them up, they say that its our fault that we didn't check it at first, but we got it for e years of warranty, so thought that they would replace it. But they made an excuse that whirlpool is a provider and the service may be provided by reliance digital and the people who took the machine were they in case i didn't mentioned. So i contacted them again but they kept making excuses that they are making of parts. So i asked for a different method, a lady provider there suggested me on call that i must hire a man from outside to fix it and she shall provide the money of warranty, i called him, he took his service charge of 350 rs and said it would require rs 6000 for fixing it. The lady said she would not give the money and we are at loss now. We recieve bad response from the centre and are too angry. I request you to do the rightful justice.

I have raised a ticket "bg[protected]" request to fix the issue on 18.06.2019 at 08.00 am and still no one from whirlpool responded.

I have sent email to provided email id but no response

Called multiple time to customer care call center and they are opening new ticket and closing the old one but not providing the support.

Whirlpool engineer called 2 time till now and told sir will come at 2pm or 3pm but he is not turning up, and he will not wait for response and cut the phone, post they will close the ticekt and every day i have to call customer care center to open the call.
Sunil from whirlpool bangalore service manager - he is also not responding call and last he pickup my call on 20.06.2019 and told he will send the engineer tomorrow between 10pm to 12. Pm, but still his engineer not came to fix the issue.

Whirlpool is giving all false commitment and charging for service, their representative giving all false commitment.