Whirlpool India Complaints & Reviews

It has been almost a month since i've been trying to get my washing machine fixed. Whirlpool customer service states that the complaint request i raised was closed the next day without my consent.

Everyday the authorised service centre makes excuses, the manager mr. Nair is incompetent even after escalating my issue to him.

Tried contacting the head office of whirlpool but have been unsuccessful in trying to seek a resolution.

Dear whirlpool/team,

I had bought a refrigerator (Model no. 70773, and s. No. Inc[protected] “whirlpool 190 l 3 star direct cool single door refrigerator” (Wde 205 cls 3s grey-e, grey) from amazon.in dated :[protected], order #[protected].

My fridge stopped working from 6th june, 2019 (Morning), so i called whirlpool customer care, and registered a complaint (Sr number dl[protected]) same day, dated[protected]Thursday).

Then the same day[protected] whirlpool’s technician came and told us, this fridge's compressor is now not working, and therefore he will come again with another senior technician and will change the fridge compressor.

Next day[protected] another whirlpool’s technician came, and checked the refrigerator and told us, that we must have you used a knife and made a hole/puncture in refrigerator’s freezer. And now our fridge is not covered in warranty - we will have to pay for repairing.

Please be informed that we are not responsible for that hole/puncture. That hole/puncture was already there; there would have been a piece of plastic or a rubber piece which was removed while cleaning, and that's why the fridge's gas got out. Please note that hole is in perfect square shape - such a hole cannot be made with a knife; even if someone tries to make a hole, such accurate square shape will not be made. Refrigerator’s freezer plate has not moved even a little bit. How is it possible? Also, can any sane person spoil their own new property like this?

I had called customer care (Whirlpool) on saturday evening (Date[protected]; they had told me that the technician would come on monday around 11:00 am. But no technician came, therefore i again called on monday after 11:00 clock. Customer care asked me to kindly wait till 2:00 pm, as they have again arranged a technician for us. However, this time also nobody turned up.

Finally a technician mr. Aakash kumar came on 7th june, 2019, who asked me to call mr. Mohit sharma, his senior executive. I called mr. Mohit sharma, who again accused me with same blame that we only have made the hole/ puncher in the freezer. Mr. Mohit also told me this is not covered in warranty.

This is very disappointing that we did not get any help from either your customer care (Whirlpool) or any service department of whirlpool.

We request you to take an immediate action on urgent basis to solve my problem, otherwise i will be compelled to go to the consumer court.

Ravinder kumar

— on 4th june 2019, my 190 lt single door whirlpool refrigerator (Out of warranty) stopped cooling. Rather than calling any local vendor for repair, i got in touch with whirlpool customer care at their call centre number [protected] at around 8:00 am. The agent promised for a technician call back in 2 hrs time. Since it was a work day, i had to take off from work because we could not miss the technician visit.
— nobody called within the stipulated time and i had to call customer service multiple times to follow up. Ultimately after a lot of calls, a technician (Venkat) from max serve solutions pvt limited visited our house at 4:30 pm. He was quick to attribute the problem to a faulty relay and starter, which he immediately replaced.
— we were charged rs 2200 for the spares (Relay and starter only) and rs 350 as visit/repair charge. We were informed that these new parts have a warranty of 6 months from now.
— even though the refrigerator started working, there were increased incidents of power tripping the mcb in our house but neither us nor our electrician could ascertain the reason.
— on friday, 21st june 2019 morning, we were able to pinpoint the power issue to the refrigerator, because as soon as it was switched on, the mcb tripped. We immediately called up the whirlpool customer care at 10:12 am and we were promised a technician call within 2 hours and resolution within 24 hours.
— we received a call from max serve solutions pvt ltd to confirm whether we have lodged a complaint, but no time was confirmed for the technician visit.
After stipulated (2 hrs) time passed, we kept pursuing both the whirlpool customer care and max serve to get a confirmation about the technician visit. Unfortunately, both kept passing the buck to each other and promising that within next 2 hours technician will visit. Another working day spent at home following up and waiting for the technician to come.
— during the next 24 hours, there were multiple calls to customer care and very unpleasant interactions where we were given a different name and mobile numbers of technicians (Who either did not pick their calls or kept promising they are on the way and will reach within 20 mins), a technician visited our house on 22nd jun at 4:30 pm.
— technician attributed the problem to the compressor and told that the relay was faulty and may have burned the compressor motor.
— the technician even tried to check the fault with a new relay and starter.
— during this time, i happened to pick the packaging of the two products and was surprised to see the mrp mentioned for one product as rs 391 and for the other as around rs 480.
— i reconfirmed the cost of the products from the visiting technicians as well as online portals and to my surprise, the costs are in a similar range as mentioned in the previous point. This means i was cheated by the technician last time and he also installed a faulty relay causing the compressor motor to burn.
— my immediate call to whirlpool customer care had been inconclusive, where whirlpool customer care (Agent - mr chandru and supervisor - mr natraj) disowned the responsibility of over-charging and mentioned that the service provider is directly responsible for charging the customer and they have no way to find if i have been charged more than the mrp of the spare parts. They mentioned that their job is only to register the complaints and pass the lead to a service centre.
— next, i called up max serve solution where i had a word with mr sunil, who after listening to the story, put my call on hold for more than 10 mins only to revert that the person from the stores is busy with another call and they will call me back within 10 mins. No calls were returned and my subsequent calls (To number[protected] were unanswered.
— despite trying to connect to them again a few times, there is no response at all and mr sunil is not even taking my call.

This is so frustrating and has completely shattered my trust in the whirlpool brand. Both whirlpool and their representative max serve solutions pvt ltd are responsible for:
— cheating: whirlpool india (And its authorised representative) has charged me way over the mrp of the spare parts.
— non-functional product: the faulty spare part that was recently replaced by your technician has caused the compressor damage and left me with a non-functional refrigerator.
— deficiency of service and mental agony: neither the commitment of time was kept nor the technician responded to my calls which resulted in the loss of 2 working days for me.
— unplanned expenses for me to buy a new product: since the refrigerator is an essential commodity at home, i can no longer keep on waiting for whirlpool india or its representative to respond to the call. I am literally forced to purchase a new refrigerator.

Whirlpool has lost a loyal customer and should compensate me for all the deficiencies, case of cheating, mental agony and cost of a new refrigerator which is a burden on me.

I complain to spn service center of your company they took double prise of parts on exchanging parts and took too much service charge ni of service center spn is [protected]
When I compare tha price online parts are too cheap the coustomer care give us very costly spare parts than net on the net the parts are of cheap rate i will send u the image of price taken by coustomer care for changing spare parts first of all the service is very bad on call them many times they come and maintain the refrigerator and when he come he will take 3 times of the actual price that is really unexpected by company it is very disappointed

Registered a case few weeks back regarding clothes tearing in the drum. Technician visited after a lot of follow ups and threats. Decided to change the drum. Confirmed on saturday for today and now no response. Everyone's lying and the case shows closed. What are we supposed to do, throw out the washing machine or make a social media awareness protest? What kind of customer service is this, no one cares, no one acknowledges and no one wants to complete a job to customer satisfaction. Mistake buying whirlpool. Never again!

We have purchased Whirlpool refrigerator in 2013 from a shop in Tilak nagar. Yesterday (17/06/2019) it caught fire from inside. Light suddenly dripping down and burning smell came from the refrigerator. I opened the doors dense dark smoke came outside I realized something wrong will happen suddenly. I remove the electric connection and quickly sjiftef the refrigerator to the balcony. I feared any fire start no fire engine reach for evacuation and help bacame our Gali is small and closed. The fire was so sharp and intense that melt the internal parts.Dark smoke caused breathing difficulty. By the grace of God blast not happened.I register a complaint to the customer service yesterday ( 17/06/2019) only..This onsident could have lead to blast and it was a matter of our lives. I cl for emergency but they said will visit tomorrow also charge 300 plus GST.
Who is responsible for this damage
Why customer should suffer
Matter should be solve immediately.

Pls do the needful to keep the trust and avoid more consequent actions

Regards

Francis

My washing machine is classic 601s
After warranty. Isues is that during the rinse and spin the rotator was not working. I raised a service request. For which I payed 2000 rs. The issue has not been resolved. And after taking the machine to service centre. It worked for 10 days. Now the same issue is appearing. for SR NumberGB[protected]

Firstly the issue was incorrectly diagnosed and a dumpvalve was changed.
Which is part for draining the water. (draining was never an issue).that caused water leaking as well.

I placed another service call.
And then the engineer visited and informed carelessly that the water leakage is just normal. And suggested to continue using the machine.

Secondly I placed a service call again and asked for some other engineer.
Who took time and diagnosed the machine well. He also informed that the issue is not in valve. He checked and replaced the motor condenser and drive belt.
I did not share the service request closure. And kept it open for monitoring. The leakage was stopped. Still spilling a spoon of water on each wash.
However now the machine started making smashing sound. And after a wash the same issue started and the machine is not going through rinse and spin cycle.

Another engineer visited and changed the PCB. The machine worked for one wash and again the same issue started happening.
The service center guy suggested that this needs to go to service center and every thing will be fine.

After 2 days I received the washing machine with minute scratches. It worked finally for 1 day. Then I had to leave the house for vacations. And when I came back the issue started appearing back again.

I was informed now the capacitor and motor was changed. Still the same sound is appearing which I was having before the machine broke.
I shot a video and sent to the service engineer. Now they have diagnosed that the issue is with the bearing...

This has just caused me trouble waste of time. Since firstly why It was diagnosed in correctly.
Why was it not completely repaired when was taken to service center.
Why was my appeal of noise was rejected and advised to continue to use the machine. Which might have caused more trouble then a corrective action.

Hope this can be solved.

Dear Sir/Mam
Your representative visited my place 2 days back on request to repair the leakage in washing machine and i have paid a bill of 3800 Rs for nothing.. The problem of leakage has escalated and the representative is not ready to visit my place to rectify the same before 11:30 am to rectify the same.
The service seems to be highly unprofessional.
Hope you address the issue ASAP.
Visit of the representative for inspection : 14/06/2019
Revisit of your representative with required accessories : 14/05/2019
Leakage problem not solved and technician is not ready to visit in the time of customers convenience ie before 11:30 am.

I have purchase a new whirlpool refrigerator on 8th May 2019 online through Flipkart. Due to my old refrigerator i lapsed replacement policy.
After that when we use this product it was not cooking properly. So i complainted to whirlpool company. Whirlpool Executive visited 3 times but they could not resolve cooling problem in my new refrigerator and they assure only that problem will be resolve.
I am not purchase this refrigerator to complain again and again. So it is my humble request to you please do what ever you can to replace this product.

We bought top loading whirlpool fully automatic washing machine in oct-2014. It worked well for one year as mentioned in the warranty. But from the last month, there was a heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be rs 350/-. I accepted it and their person came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. And said the cost is around rs 7500/- that also comes with only 2 months warranty. On hearing this i was shocked because actually we use only liquid detergent to wash the clothes and in my home only there are two-person clothes will be washed once a week. I asked him why the quality is so poor; he said all the washing machine of this company will work only for the mentioned warranty year afterward all problems will occur. Please don’t buy a whirlpool washing machine.

My whirlpool fridge went out of functioning from 28th May and I complained the customer care vide ticket no.DL[protected] dt29.5.2019 and then on my complaint remains and the fridge is not giving cooling. On 29th May the engineer attended from M/s, Goel Enterprises, Partarganj, Delhi and on 30th he changed the compressor, charging Rs. 7850/ the machine worked for a day and again started with no cooling, on persistent complaint, sr.engineer visited and tried but having no effect, M/s Goel enterprises, took the fridge to their workshop on 11th June and delivered on 14th saying the fridge is repaired and working normally. We have altogether spent Rs. 9150/- ( Three receipts of Rs.900/, rs.7850 & Rs. 400)for the repair and fridge is still not giving any cooling.It has been horrific experience in this scorching heat of Delhi dealing with the agent and fighting the extreme hear conditions without the basic required fridge system. Hope you can understand the plight of the customer, even after spending a chunk of amount for the repair and again back to square situation for no use. We want either the fridge to be functioning normal or return us the money spend on this futile attempt.

My Top Load washing machine is faulty since one month (water leakage problem and noise problem) and several times approached to the team but no response. Logged complaint but not got any reference number while registering online several times. During First visit on 22/06/2019 Rs. 500 Charge paid as visiting charge and was told that the faulty part is pulley and will bring in the next visit. During second visit another guy came with the part and told that this is not matching with existing pulley. He will bring the part next time. After that after several follow ups I was told that the part is not yet available. On 04/06/2019 I got a call from the service engineer who came for repair but I told him that I am out of town and will be back on 10/06/2019. But he closed the complaint for which I had register new complaint on 11/06/2019. On 14/06/2019 another guy came with the part different from the existing one and told that the problem is somewhere else in gear box. He told that we have to pay in advance for the gear box so that he will bring the part in next visit. Also, Service centre Sultanpur(U.P.) guy rudely behaved on call when asked for such delay and different guy on every visit who are unable to track the fault. He also told to hire somebody else to repair the same other than the whirlpool service centre. My Complaint is still not resolved: ID LKO[protected]

I purchased whirlpool fridge on dt.[protected] and the executive done visit for installation and guiding. but after some days fridge cooling is getting poor due to rubber not fix properly. i had complaint many times by whirlpool site, but not received any update and nobody visit to resolve my problem. why whirlpool company service is very poor. i am very disappointed with whirlpool. please solve my issue as urgent.

Regards
Shashank Srivastava
+91-[protected]
+91-[protected]

I raised a complaint on 2nd June on Whirlpool helpline for my fully automatic washing machine which lasted only 30 months, out of warranty hence it was a paid service. For 2 days my service was intentionally delayed and my private information was leaked to a third party ... who called me and gave me the unique complaint number send to me by Whirlpool convinced me to get the service done for 4200/- but finally charged me 5280/- by adding extra problems .. issue was not completely resolved .. when I escalated to Whirlpool office found out service engineer deputed for my call and the service center assigned is not from Whirlpool . So after escalating the issue I have received few calls from Whirlpool but my issue on the washing machine still persist without any resolution. This is the condition of MNC company where they have no control over their internal resources . My experience with my first Whirlpool product is so bad that we have decided never to buy any other product of Whirlpool again.

As per previous complaint fan has placed on the charge of 2300 rs.the same is not working and water is coming out gave complaint and MR laxman has come again and told as loos connection and he has fixed the same.but mind 3 days same problem.we have called laxman and he informed he will come.i have called almost 30 times he always lies his no is [protected] and servicing centre no is [protected].Pathetic service I never experienced this kind of service from whirlpool. Due to this I am thinking of moving to Samsung.orginal service reqd no is hd[protected] .either layman to come immediately or take action on him.my alternative no [protected]

I bought a whirlpool refrigerator in December 2018 and it gave up in May 2019. The company checked the fridge and ordered a replacement but it's over 15 days and it's not replaced because of excuses of transport issues and no proper responses. Such a big name with silly excuses of transport. This has brought so much of inconvenience as I have a baby and 2 other small children at home and I'm able to stock any milk or poultry stuff or even veggies for the kids. I really regret buying a whirlpool product which usually I never buy. I hope I get my fridge soon and will never recommend whirlpool to anyone again.

Dear sir,
Sir we have your company fridge whirlpool icemagic 5dg titanium on 30/09/2013 it is rated that on the refrigerator that 10 years warranty on compressor but our compressor has heated had and not working yet from 1 month

May I please request you for the duplicate bill of the replaced model "[protected] IMFRESH PRM 4S WINE MAGNOLIA-E", Sno. Sno. INC[protected] I am facing some issue in the model now, and my bill has lost in an incidence of theft at my office.

I shall be highly obliged to you if you do me the favor of issuing a duplicate bill

Please share the bill to my email address: [protected]@gmail.com...

I purchase a whirlpool freeze dated on 7/6/2019 online at web site whirlpoolindiawstore. Com.
After payment I got a sms " Your order received order no.[protected] qty-1, Amount-Rs... "
But after two days no response. Contact no showing this site not working and email address [protected]@whirlpoolindiawstore.com sending mail failed with remark address not found.
Call centre of whirlpool say that no information regarding purchase, it only lodging complaints.

I made a Complaint 3 days ago about my refrigerator cooling problem but no response is being taken my Complaint no. Is SR Number PT[protected] ...i purchased this refrigerator on 28.03.2019 and it is covered with 10 years warranty but no response from whirlpool company... very disappointed...