Whirlpool India Complaints & Reviews

We bought top loading whirlpool fully automatic washing machine in oct-2014. It worked well for one year as mentioned in the warranty. But from the last month, there was a heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be rs 350/-. I accepted it and their person came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. And said the cost is around rs 7500/- that also comes with only 2 months warranty. On hearing this i was shocked because actually we use only liquid detergent to wash the clothes and in my home only there are two-person clothes will be washed once a week. I asked him why the quality is so poor; he said all the washing machine of this company will work only for the mentioned warranty year afterward all problems will occur. Please don’t buy a whirlpool washing machine.

My whirlpool fridge went out of functioning from 28th May and I complained the customer care vide ticket no.DL[protected] dt29.5.2019 and then on my complaint remains and the fridge is not giving cooling. On 29th May the engineer attended from M/s, Goel Enterprises, Partarganj, Delhi and on 30th he changed the compressor, charging Rs. 7850/ the machine worked for a day and again started with no cooling, on persistent complaint, sr.engineer visited and tried but having no effect, M/s Goel enterprises, took the fridge to their workshop on 11th June and delivered on 14th saying the fridge is repaired and working normally. We have altogether spent Rs. 9150/- ( Three receipts of Rs.900/, rs.7850 & Rs. 400)for the repair and fridge is still not giving any cooling.It has been horrific experience in this scorching heat of Delhi dealing with the agent and fighting the extreme hear conditions without the basic required fridge system. Hope you can understand the plight of the customer, even after spending a chunk of amount for the repair and again back to square situation for no use. We want either the fridge to be functioning normal or return us the money spend on this futile attempt.

My Top Load washing machine is faulty since one month (water leakage problem and noise problem) and several times approached to the team but no response. Logged complaint but not got any reference number while registering online several times. During First visit on 22/06/2019 Rs. 500 Charge paid as visiting charge and was told that the faulty part is pulley and will bring in the next visit. During second visit another guy came with the part and told that this is not matching with existing pulley. He will bring the part next time. After that after several follow ups I was told that the part is not yet available. On 04/06/2019 I got a call from the service engineer who came for repair but I told him that I am out of town and will be back on 10/06/2019. But he closed the complaint for which I had register new complaint on 11/06/2019. On 14/06/2019 another guy came with the part different from the existing one and told that the problem is somewhere else in gear box. He told that we have to pay in advance for the gear box so that he will bring the part in next visit. Also, Service centre Sultanpur(U.P.) guy rudely behaved on call when asked for such delay and different guy on every visit who are unable to track the fault. He also told to hire somebody else to repair the same other than the whirlpool service centre. My Complaint is still not resolved: ID LKO[protected]

I purchased whirlpool fridge on dt.[protected] and the executive done visit for installation and guiding. but after some days fridge cooling is getting poor due to rubber not fix properly. i had complaint many times by whirlpool site, but not received any update and nobody visit to resolve my problem. why whirlpool company service is very poor. i am very disappointed with whirlpool. please solve my issue as urgent.

Regards
Shashank Srivastava
+91-[protected]
+91-[protected]

I raised a complaint on 2nd June on Whirlpool helpline for my fully automatic washing machine which lasted only 30 months, out of warranty hence it was a paid service. For 2 days my service was intentionally delayed and my private information was leaked to a third party ... who called me and gave me the unique complaint number send to me by Whirlpool convinced me to get the service done for 4200/- but finally charged me 5280/- by adding extra problems .. issue was not completely resolved .. when I escalated to Whirlpool office found out service engineer deputed for my call and the service center assigned is not from Whirlpool . So after escalating the issue I have received few calls from Whirlpool but my issue on the washing machine still persist without any resolution. This is the condition of MNC company where they have no control over their internal resources . My experience with my first Whirlpool product is so bad that we have decided never to buy any other product of Whirlpool again.

As per previous complaint fan has placed on the charge of 2300 rs.the same is not working and water is coming out gave complaint and MR laxman has come again and told as loos connection and he has fixed the same.but mind 3 days same problem.we have called laxman and he informed he will come.i have called almost 30 times he always lies his no is [protected] and servicing centre no is [protected].Pathetic service I never experienced this kind of service from whirlpool. Due to this I am thinking of moving to Samsung.orginal service reqd no is hd[protected] .either layman to come immediately or take action on him.my alternative no [protected]

I bought a whirlpool refrigerator in December 2018 and it gave up in May 2019. The company checked the fridge and ordered a replacement but it's over 15 days and it's not replaced because of excuses of transport issues and no proper responses. Such a big name with silly excuses of transport. This has brought so much of inconvenience as I have a baby and 2 other small children at home and I'm able to stock any milk or poultry stuff or even veggies for the kids. I really regret buying a whirlpool product which usually I never buy. I hope I get my fridge soon and will never recommend whirlpool to anyone again.

Dear sir,
Sir we have your company fridge whirlpool icemagic 5dg titanium on 30/09/2013 it is rated that on the refrigerator that 10 years warranty on compressor but our compressor has heated had and not working yet from 1 month

May I please request you for the duplicate bill of the replaced model "[protected] IMFRESH PRM 4S WINE MAGNOLIA-E", Sno. Sno. INC[protected] I am facing some issue in the model now, and my bill has lost in an incidence of theft at my office.

I shall be highly obliged to you if you do me the favor of issuing a duplicate bill

Please share the bill to my email address: [protected]@gmail.com...

I purchase a whirlpool freeze dated on 7/6/2019 online at web site whirlpoolindiawstore. Com.
After payment I got a sms " Your order received order no.[protected] qty-1, Amount-Rs... "
But after two days no response. Contact no showing this site not working and email address [protected]@whirlpoolindiawstore.com sending mail failed with remark address not found.
Call centre of whirlpool say that no information regarding purchase, it only lodging complaints.

I made a Complaint 3 days ago about my refrigerator cooling problem but no response is being taken my Complaint no. Is SR Number PT[protected] ...i purchased this refrigerator on 28.03.2019 and it is covered with 10 years warranty but no response from whirlpool company... very disappointed...

My name is Karthick M i am from chennai: My washing machine problem on 31-May-2019 and i called whirlpool customer care for service my machine (Complaint No: CC151693). they send service man 01-June-2019 (Saturday) he check machine and remove the circuit board in the machine and he took the board to service center he told me i give circuit board or new board on monday 2-June-2019 but still not give board and not attending my phone call . again i complaint customer care they told i send service man tomorrow but till date no service man not came and not given my circuit board . this i have over stressed this my reply in customer care

Drum spinning causes clothes to gather on one side

Synopsis : We brought Air conditioner from Whirpool India & it got damaged. Since the product was under warranty we called up their service centre and the Air conditioner (outdoor unit) was taken up by their engineer for repair. After long follow up for around 25 days, engineer informed that the part is not available with the company hence we logged complaint on Dept. of consumer affair portal.

We wrote to Dy. Secretary, Dept. of Consumer affairs in this regards on 15.05.19, however till date there is no reply.

It is almost 2 months now and the AC is returned unpaired to us by Whirlpool India

I have complained on 24th of may regarding very bad smell from AC. When the technician called me, I asked him to bring a water outlet pipe for AC to replace. He came without bringing that pipe and inspected the unit and charged me Rs.530 as visitng charge. He said that the pipe was not in stock and he would bring it the evening of next day, since then he post-poned multiple times and finally stopped answering my calls and also closed my complaint without informing me. I opened another complaint on 31st asking them to send a technician but no one has called me since then despite calling the customer care multiple times a day and asking to talk to managers. The managers didn't talk to me saying that I will get a call from manager in 5 minutes. They told that each time I called, atleast 5-6 times.

If suing is allowed in this country, I would have sued them to bankruptcy. I want the company to send a technician to resolve the problem as soon as possible and also refund the amount that was previously charged and also compensate me with additional amount for all this hassle.

Lodged a complaint regarding fridge malfunction through the dealer on 27/05/2019 and representative from the service centre came and checked the fridge. He told us that the problem might be in the sensor but he would not change it immediately and asked us to wait for 1 or 2 days and call the centre again if the problem persisted. After waiting as per his suggestion, we found that the fridge was not working properly, so we again lodged the complaint to the service centre on 01/06/2019. The service centre assured us that they would send their representative on 02/06/2019, but nobody came, and the service centre was not picking up the call at all on that day. On 03/06/2019 we again call the service centre and they again assured that they would send their representative by the evening. Till then no one has come and after long waiting we again tried to call the service centre, but no one is picking up the call again. It is found to be very much difficult to reach the service centre for getting servicing.
Being a customer of a reputed company like whirlpool, it is very unfortunate that the service we are assured to be getting is not at all given by your company.

"whirlpool ac not cooling properly. This happens frequently since i purchased this product. I had registered complaint in customer care, but they do not fix problem properly. This time i ask to solve problem and they ask for fees."

- why should i pay for faulty piece?
- every year, i register this problem. Company do not take this matter properly and i suffer even after i paid for product.

* i had complaint last year too: https://www.consumercomplaints.in/whirlpool-india-very-poor-service-bad-response...⇄ *
- this problem raise again and agian.

* customer care not answering properly *
* bad service experience *

Guys dont buy product of whirlpool they are not good in service at all. Product is also not working properly!!
I had purchased other company's ac product (5 years back) which is working far better than this...
I

My refrigerator had stopped cooling. Owing to the same, i lodged a complaint and the service guy had visited on 1st may at my place. Though the problem was rectified to some extent, still had some issued owing to which the service guys visited my place over a period of a week.

However, today, i. E. 31st may, the refrigerator has again stopped cooling.

Dear sir
I want unform you that and first of first thanks to consumer complain team that for help me, and i have done all the problem in allready precious complain and whirlpool india not my problem solve and service center owner wrongly talked with me or i believe that first told about charges but wrong about the charges information so please help me
Thanks

Date : 28.05.2015

To
The concerned authority,
Whirl pool india.

This is in reference to the purchase of :

Customer name : naw infratech pvt ltd, new delhi

Dealer : reliance retail ltd

Product purchase details:

1. 8 no. S of whirlpool split ac (Sac 1.5t, 3s, mgcl dlx, copr)
2. Tax invoice no. [protected]
3. Date : 01.02.2019
4. Delivery number : [protected]
5. Place of installation : m6, gkii market, new delhi

Where as in reference to above, after installation we have found the product defective and some problem occurred in the indoor unit of one unit and then subsequently second indoor unit also occurred some defect. We contacted the whirlpool and after two to three weeks of follow ups they intimated that some parts needs to be replaced. But they failed to do any action and told us that the reliance will do the replacement.

So we started following reliance and for the last four week, we are being given false assurance of replacement. One mr. Ashish arora ([protected]) is being followed up and he has assurred us the replacement by 28.05.2019. But till today nothing has happened.

Such an un professionalism is not expected from a company like whirl pool / reliance.

We are big interior company and has lost confidence bcoz o[censored]nprofessional attitude of both company.

Thanks
For
Naw infratech pvt ltd, new delhi

Amit mathur : ([protected])
Sr malik ([protected])