Whirlpool India Complaints & Reviews

I have placed my complaint on 21/07/19
Cn: [protected] regardingg washing machine cabin replacement. Till date it was not replaced and provided only fake replacement promise and fake dates of replacement. No proper response provided. Is this the service ur providing???. I just had worst experience with whirlpool. Plz do provide me the written statement of why my product was not replaced..

I purchased a top loading whirlpool fully automatic washing machine in april 2017.
It worked well for two years as mentioned in the warranty. But from the last month there was a heavy sound in the spin tub while rinsing and spinning.
I lodged a complaint in whirlpool customer center and provided me customer complain no kl[protected] and said that two year warranty period was over so inspection charge will be rs 470/-. I accepted it and their person came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. And said the cost is rs 7000/- that also comes with only 2 months warranty. On hearing this i was shocked because machine was not used much actually i think top loading whirlpool washing machines are not good and have a bad track record and people should not buy it because replacement of spare part is very costly and there after sales service is also not good because they out sourced service to third parties and there only motive is to extract as much money as possible. Please dont buy whirlpool washing machine.

Sir, i have made a complaint to your company representative vide mobile no.[protected] regarding replacement of fridge's cover. Your representative told me to deposit rs.1155 in your company account no.[protected] ifsc code kkbk0004329 in kotak mahindra bank. I have deposited required amount of rs.1155 vide transction id p1908201059377283479710 on 20.08.2019 at 10.59am. But i am sorry to say that the cover has not been replaced as yet. Please look into the matter and do the needful urgently.
Regards
Ram pal choudhary
890 z type qtrs. Timarpur, delhi-110054

I had purchased a refrigerator 3 months back and it has stopped working since 1 week. Technician visited last wednesday and part will take 2 days it’s been a week since complain has been launched and no one has been able to update or commit timelines on when will the repair happen. I have spoken, written. No concrete response or timeline. Committed timelines have been missed 3 times now without any response.

No response/rectification from whirlpool towards complaint no:CO[protected]
Ur team doesnt respond to the email(4 mails sent) and after complaining to ur tel support, i got acknowledgement with customary wordings "forwarded appliance concern to our concerned department".
My first complaint towards the refrigerator was raised on 23-Jul-2019.

wrt above complaint number, im not satisfied with the service support i received from u by Mr.Shamjith & Mr Abid.
As it is under warranty neither whirlpool nor ur agents are willing/replying to resolve the issue. Ultimately, being end user, im suffering and need to suffer until the product is in my hand.
ur 2 technician visited my house within span of 2weeks.

1)Mr.Shamjith stated he needs photo evidence to take up matter to head office. No response later
2) Mr.Abid states its first time he is encountering such issue and doesnt know how to handle it. He said will inform head office. No response until now.

Im not using refrigerator first time. i have seen various company models used by my family.

But, its a bitter experience with ur new product. im facing the problem since last 2 months that - oranges, chillies, cluster beans, red string beans, bitter gourd, scraped coconut, chappathi atta got fungus infection/spoiled.

you state that ur product has 7days of garden fresh, but it's not so. If vegetable had to be consumed within 2 days, then no need to spend so much of money for refrigerator.

U need to resolve the problem when the product is under warranty.
As per my observation, it seems there is a serious problem with this unit, i need replacement of the product or compensation of Rs.50000( for the unit price, the products which got spoiled by using your refrigirator and my time spend each and every time raising complaint and waiting in home for technician to come and rectify issues)
attached herewith photo evidence.

On 05/07/2019 i request for a service regarding water leakage & loud much noise to the customer care of whirlpool vide complaint no.co [protected] and suddenly on the same day itself the technician of whirlpool (Hi-tech solutions whirlpool authorised service centre tc 16/1561 (6) nr. Ananthapuri auditorium jagathy thycaud p o trivandrum-14 ph:[protected], 2327542 mob: [protected] email: hitech. [protected]@yahoo.co.in) arrived and inspected the machine and identified that the bearing of the device got damaged and need to replace the same & told that he has to take this machine to our service centre and charged a visiting charge of rs.472/-after 2 days they took the machine to their service centre. It is been 10 days but no update. Whenever i called service centre, they say part is not available. On 16/07/2019 i request another complaint regarding the delay in delivery (Complaint no.co [protected]) on 17/07/2019 i received the machine and charged a sum of rs.4500/- and the invoice is only for rs.3800/- & rs.700/- as transporting charge without a bill for 8 kms from my home. And i noticed that the product delivered is damaged. I sent my product in good condition but it is damage in return. Another complaint done complaint no.co [protected], but no response from their side. I kindly request for replacement of damage product & issue a gst invoice for transporting charge which they have charged from me with out bill.

I have purshased one washing machine 3 yrs ago... Till then this machine goes to service center 3-4 times... Its gear box was replaced under warrenty then again its gear box & motor was damaged & replaced which cost me 8250 inr on 9-aug-19 from authorised service center (Jmd service center pooth kalan, rohini) with service request no - dl[protected].. These service persons are so irresponsible & non professionals that they took money in advance before repairing & then kept my machine infront of my door after repair when no body was in the house without even informing us.. The machine has ton's of scratches & when we started it - it has the big sound coming while washing, on complaing to the same person they assured us to send the serviceman for repairing but till now nobody has came to our house - also nobody is picking our phones.

We are very much frustuated with the product as it always need repair & the service is also worst as we paid 8250 rs but still our machine is not in a running condition.. This is a big amount to us but you people are making fool of others, i will not recomend this to anybody... Pls contact me if there is any senior/responsible person in this group..

Nitin ([protected])

I had lost my bill and i am having trouble in servicing of my refrigerator.
So, i request you to please send me the duplicate copy of my bill and please refer to the picture i have attached below. Send me the copy of bill as soon as possible.
Send me the duplicate bill on my email id follows:
Email id - babita. [protected]@icloud.com
Contact no - [protected]
Alternate no - [protected]

I bought this refrigerator on 15 aug 19. I visited the retailer and asked him to show the refrigerator to me once to check for any dents/ scratches. He said that its a brand new sealed pack and there is no need to check it. While installing it at my house i found multiple deep scratches and small dents on the edges of the freezer compartment door. Also there was a broken small piece of plastic inside the crispers, which i could not relate to any internal breakage. I called up the retailer who said that he would do all the needful to get it rectified/ replaced. Till now nothing has come up from his side, not even a call! I also called up the customer care and they said that their engineer would call me up within two hours. Twenty hours have passed but there is no response. Its disheartening to hear such blatant lies again n' again. A speedy answer to this issue will be appreciated.

I purchased a whirlpool refrigerator (If inv 355 elt 4s/340l ref-caviar black) on 28th may. Upon delivery, the whirpool person found a dent at the back. He raised a request for a replacement. However, after several conversations, the company failed to provide us with a replacement, so we opted for a refund.

As per the customer care, the refund should be credited to my account within 45 days from the processing date.
The service centre people say that the refund was processed on 17th june, but till now, i have not received my refund although its exactly 2 months today

The service centre people are too arrogant and keeps on disconnecting my calls. I am extremely unhappy with whirlpool. We trusted whirlpool, but it seems that we made a great mistake by purchasing their product.

Too much dissatisfied.. Will never recommend anyone about the rand.

Please help me to get my refund back.

I registered a complaint with whirlpool on 5th aug for my single door whirlpool refrigerator which i bought from flipkart on 3rd june this year and which has stopped cooling after only 2 months.
I was told that technician will visit same day. Technician visited on 8th august after my numerous calls to customer care/service center and the technician. He was carrying a whirlpool voltage regulator and without even checking the fridge asked us to buy that. He spend just 5 mins unscrewing and screwing few screws at the back, and forced us to buy the 2k stabiliser and left. The fridge was still same i. E zero cooling.

Since then i have called customer care every morning and evening. I am tired of verifying my address and explaining the issue again and again. Every time they assure me i will get a call in 2 hours which never happens.
10th august morning technician called and asked for my live location which i immediately shared with him. He didn't visit whole day, i couldn't go out and finish my other pending work because of that. My calls went unanswered. The receptionist at the service center was clueless and even after explaining 10 times, she disconnected my call.

Sunday when i called customer care i was told technician will visit on monday as sunday is a holiday.
After no response on monday, tuesday i was told they have closed my complaint as i was not available even though i called 20 times on monday.
A new complaint was raised but again it's been 4 days and no one visited.
I am tired of calling customer care, service centers, technicians, the later never even answer my calls.
Truly pathetic and frustrating service by whirlpool.

HORRIBLE AFTER-SALE SERVICE - This post is written in public interest -

I usually do not write bad reviews about a product or a service as most companies usually correct themselves based on feedback and personal review offered with the benefit of the doubt. Whirlpool's customer service however, is consistently bad! Dreadful is the right word choice to be accurate.

I have a double door refrigerator that had been working well. Due to usual wear and tear I would say, the refrigerator stopped cooling all of a sudden. I called up the Whirlpool Customer Care helpline at [protected] to register a complaint. This was my first complaint on August 1, and the engineer visited on August 2. After examining the machine, he concluded the sensor was faulty and had to be replaced, in addition he convinced me to buy a voltage stabilizer to safeguard the machine against erratic voltage fluctuations. Point to be noted here is that the refrigerator had been working great for 9 years, without a voltage stabilizer. The engineer requested to turn the machine back on after 2 hours and it should be working fine. To my surprise, the problem remained! There was no cooling. But I gave it another day hoping for a miracle.

Within a couple of days, I called the care helpline again to get the complaint reopened since it was not fully resolved. The engineer came the next day, and examined the faulty fridge. Once again, he concluded that the sensor was faulty! When I informed him of the sensor replacement by the previous engineer, he mentioned "sometime the company sends a faulty product by mistake and the past engineer might not have checked for any faults." I quickly realized that the engineers working for Whirlpool were incompetent. However, he changed the sensor once again and left. I turned the fridge back on after a couple hours and it was still not functioning like it used to.

By this time I realized three things: 1. the sensor may not have been the root-cause for failure. 2. the voltage stabilizer was an up-sell and not really needed. 3. I could have been scammed here!

Given the issue still at hand, I called the helpline again and expressed my discontent at the level of service provided by a company as reputed as Whirlpool! This was on August 10, and today August 13 - I have been given false assurances of an engineer visiting soon to resolve all my problems at the earliest, BUT neither have I received a call to schedule a visit nor has the engineer visited.

To add to this, the Ghaziabad area supervisor (what I understood based on his explanation) Ashok Sikka, also made empty promises of service, and lied about call backs. BAD CHOIDE FOR A SUPERVISOR in my opinion!

In conclusion, it has been 2 weeks since my refrigerator is down, I have paid Rs.4000 towards service and part replacement, the problem still persists! I would not recommend anyone to buy a Whirlpool product in India (atleast Delhi NCR region) given the absence of after sales service.

Thanks!

Bought 3 door Whirlpool Royal Protton FP283D Refrigerator (Alpha Steel)in 2016 in Chennai Viveks
Under AM Contract with the authorized
Stopped working SINCE 24th July, 2019.Complaints Not resolved for the past 24 DAYS?!
Email &toll free complaints made But NOT resolved .Without Fridge for the Past 25 Days

I was purchased whirlpool white magic washing machine 2015. Now that machine suddenly not work i called whirlpool toll free register my service request.

They sent technician he was checked and said motor and two boards contemn. Warranty only 2 years. This machine usage also very low, no physical damage.

Local brand or korean brand machines also run 8 to 10 years but whirlpool brand machine work only 3 years. I think use and throw model.

Very worst experience. Call centre persons also not responsible answer.

Whirlpool very worst experience.

I have bought AC in February 2019.since the same month it's not working properly after several complaints and attempts problem haven't got rectified.now customer care is also not responding properly
Below are the further details of Ac
As I bought AC on 5 February which is was not working properly.afyer several complaints and services.engeeniers are not able to find out the solutionI recently complaint on 27 July but didn't get any services or engineer.com no IN[protected]

Your supplied refrigerator has manufacturing defect its not caused by us.

Due to your supply of manufacturing defect refrigerator i lost min rs.50, 000.00 because of spoiled vegetables, fruits, milk which we keeping in refrigerator for the past 506 days. + power consumption cost because of 1°c temperature in fridge part not in freezer. Initial investment around rs.25, 000inr (Product + delivery charges).

So i spend around rs.1, 00, 000 for your manufacturing defected refrigerator. So not ready to invest further.

Bring back your refrigerator as soon as possible.

Thanks for your wonderful whirlpool supply & service.
Very much happy with your product keep it up and appreciating your r&d team, design team, production & manufacturing team, quality control team, marketing team and service team

I am complaining about my new single door fridge from june onwards. Once there executive visited and said some part need to change. Now i am following him from past 3 months. He is not responding.
Called to it complaint no. And talked to ms./mrs. Yashmeen and mr. Gaurav
They have just listened my prob one time and hung up by saying we will look.
From that day, they also are not taking my call.

Whirlpool sucks. Nobody listening. Cc executive are of very unethical behavior.
"anuj and lalit" from bulandshahr-201301 service center are said:-
Do whatever you want.

Is this a third class company who is keeping these kind of employees.

Respected sir/madam,

I would like to report irresponsible conduct by one of your service executive, shyam ([protected]), because of his false assessment and advice i was forced to purchase a new product.

A week back i have raised a service request from your company for a front load washing machine which cost me around inr 28, 000 rs a few years back. It had an issue which the water is not being drained after the use. After raising the service request and waiting a few days your service executive decided to show up! You can check your system as i've re-registered the service request two times.

After him showing up mr. Shyam, he checked the product and finally, he stated that it is hard to repair the product because of the machine is a bit old, and the board is damaged, and many other technical issues. Finally, he said it would cost me more than inr 5000 rs. To repair the machine. So it's better to purchase a new one.

As per his judgment and advice, i've booked a new washing machine top load (Which was his suggestion) of the same brand (Whirlpool) from amazon which cost me around inr 17, 000 rs, i thought as a second opinion on the product would be good before disposing of the old machine. And a local technician (Not from whirlpool) repaired the machine which only cost me inr 350 rs.

At present, i have two working washing machines in my home just because of you're a faulty technician. And i'm not able to return the product back to amazon as their return policy does not allow me so.

And furthermore, if you check your system i have purchased a lot of products from your company, this is the very first negative experience i'm facing. Till this issue, i would recommend your brand without hesitation, but now i'm afraid i would not recommend your brand anymore.

I would like you to resolve me with this current issue as soon as possible or else i would be forced to move a case regarding the same in the consumer court. And i hope you will do the needful and mend the customer relationship back again.

Dear concern,

My self mohd arif my complain no. Is hr[protected] we have facing problem.
I am your valued customer i have a refrigerator in your whirlpool company last 5 year date of purchasing 11.06.2014 vaid electronic faridabad, haryana and other whirlpool products also. 20th may 2019 some cooling issue in my whirlpool fridge upper freezer unit (Small deck) lower deck (Big door) is working properly. I have complain in your customer care. Your engineer come to my place and doing something and change some parts on chargeable basis. But problem not resolve and and i registering complain again and they come every time and doing some again and again,
But fridge still not working i have so many complain in your customer care now my refrigerator completely dead and not repair as per your engineer. Engineer told fridge internal wiring completely damage wrong parts changes and it is not repair after that so many complains, mails and calls. Now your customer relationship manager mr. Ashish tripati ([protected]) told me i am agree to dead your refrigerator to my engineers. So mr. Ashish tripati told me i am conform approval to my whirlpool company and paid 40% cost of your refrigerator after purchasing new whirlpool fridge amount rs: 12000/- (Fridge cost at the time of purchasing or bill: 29000). So i am agree but suddenly crm mr. Ashish tripati stop picking my phone last 30 days and not responding any calls than am calling again your customer care so your executive conference call to mr. Ashish tripati than he told me i am not paid any amount because your fridge is d2 product as per serial no. C305 neo dlx (N) 3s model no.20038 i don’t know what is this i have a bill and purchase in your showroom vaid eleectronic fridbad 11.06.2014 but overall conclusion my refrigerator completely dead as your engineer end. So many days i suffer please resolve this issue support and positive response asap.

Bill and model no. Attached for your ref.

Regards

Mohd arif

I have purchased one washing machine from ril in 2017 and within 1 month issue has arise and whirlpool team took the machine and again repair and send it back to me but issue was not fully done and since day one it has a noise problem. Now after three years machine stopped working completely and no one to listen the complaint, what kind of machine is this that, it didnt work for 3 years. Right now is a piece of junk and there is no one to hear the problem.