Whirlpool India Complaints & Reviews

I bought a whirlpool ac in jan 2019 and after using just 4 times, found there was no cooling at all. Technician visited my place and confirmed a leakage in the compressor. Also, call centre guy named karan cut the call and did not transfer to any senior. Such a pathetic customer service whirlpool has. I want a replacement and will never suggest anyone to buy whirlpool ac.

I myself have worked at a customer service centre but never had the guts to cut a customer call. Whirlpool, are you'll so cheap that you cannot afford good customer service guys. Get me a replacement or else i'm going to go to consumer court. You think i am like any other customer who will bear this nonsense. You don't know what is coming up for you'll if you don't replace the ac.

I have purchased whirpool refrigerator triple door 330 ltr from amazon on 20th april 2019 and delivered on 24 april 2019. From 1st day onward vegetable box were not working properly and vegetables were getting rotten. I called to whirpool engineer who came for installation and told him that cooling is proper but vegetables were getting rotten, he said it's new product and in 1 or 2 days refrigerator will work fine.

But surprisingly from 1st may 2019 onwards full refrigerator compartments stopped cooling. Amazon returned period is completed they said talk to whirlpool for replacement. I complained to whirpool and they sent engineer for inspection they said that gas has leaked. But i requested replacement because when it was working still vegetables were getting rotten. Whirpool call centre executive said you will get replacement but chandigarh service centre supervisor gurmeet singh outrighly denied for replacement. What's the use of buying new product from whirpool if it last for only 7-8 days. There is no escalation matrix where i can complain.

Attaching original bill for authenticity of this complaint

I raised a service request with whirlpool india on april 16 2019 for replacing the pipes that connects inlet to ro and outlet pipe, i mentioned in the request clearly that services is for replacing the pipes, sr number is hd[protected], 2 days later technician visited the house and asked about the problem, i told him to replace the pipes, then he said that he thought that service request is for replacing the pre-filter and he didn't bring the pipes, he told that he will bring the pipes next day and left, i waited 4 days no one visited, i called again customer care, for my surprise i found that the sr is pending because pre-filter is out of stock, next 2 days i explained whirlpool customer care people that i don't need filter but require a pipe replacement so that my ro works,
Nothing happend for next 10days, and they are not taking new request, after repeated calls to customer care i some how managed to cancel the sr num hd[protected] and raised a new sr for replacement of ro pipes on 29th apr 2019 sr number is hd[protected] after 2 days again some technician called i he said he will attend then nothing happend now it's 22 days over since my initial request, this is how pathetic is whirlpool service in hyderabad.

Team,

I have bought whirlpool ac couple years ago and now it is not working with condenser issues. Now service person is asking for duplicate bill now. As we serviced earlier couple times, product should have been registered. Please help me with duplicate bill or issue resolution.

Purchase date - 29/05/2015

Product information - attached photo

Thank you.
Raju

Looks like this is a product defect. I see thousands of complaints for this issue on whirlpool toploading washing machine.
It worked well for few years as mentioned in the warranty. But from the last month there was a heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be rs 470/-. I accepted it and their person came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. And said the cost is around rs 5000/- that also comes with only 2 months warranty. On hearing this i was shocked because actually we use only liquid detergent to wash the clothes and in my home only there are two persons clothes will be washed once in a week. Please dont buy whirlpool washing machine.

Never have i ever regretted buying a product like i am doing right now for purchasing ac from whirlpool. I raised a complaint that ac isn't cooling on april 20th and till today the engineers haven't beenvisited to check what causing that? Every day i raise a complaint, they close same day stating some lame reason, customer care dept is very very skilled to provide false expectations. The service center people don't have any skills and nor do their technicians. I have to keep on calling them every time to check if they will be visiting or not. My machine is not even one week old and i need it to be replaced. I even said i have a kid and it's impossible in this heat. But you guys are worthless. Take your machine back!!! Give me my money back.

Bought split ac 15 days before now there is no cooling and lot of cracking noise even after complaints at customer care. I had received no calls of executive and no executive visited even after allotted 2 hrs time. There has been very irresponsible behavior from customer care. They provided numbers of senior person st service center who sont have any manners to talk and further no help provided.
It's been almost a day trying to get my ac repair n seeking for help

We purchased split ac last year. Last month there was a problem of gas leakage so we complaind to customer care. They send a technician and he hadn’t fill gas properly. Customer care people and technicians are so very smart that they filled gas that ran for only one month and after every month we have to call customer care and then they ask for like 550₹ + gas charges like 3500₹ so every month we have to call them like fools and give them money. Very very smart strategy *slow claps*. Seriously other brands are giving almost 3 months of warranty. If anyone is reading this please never buy any products of whirlpool. These people are very cheap and there only for money they are talking rudely asking money every month not at all giving proper services even though they took service charges.
Do not buy whirlpool products. We are seriously regretting of buying ac.

Hello

This is bring to your notice about the harassment which i have gone through after purchasing the your refrigerator in the month of may 2018 previous year and that too when this item is still under warranty.

The model - 70846
215 vitamagic pro roy hc 4s
Serial no # inc[protected]

The above model claims to have an auto-defrost functionality but it never worked for me. Since last year the auto-defrost is not functioning at all which resulted in the accumulation of huge amount of ice in the top most freezer compartment.

When i officially logged a complaint sr # hr[protected] last year with the whirlpool customer service on 27/09/2018, they sent a service engineer from j. K enterprises, h26/23, sikanderur, gurugram, haryana.

The engineer instead of replacing faulty part, he misguided me and asked me to switch off the fridge for 2 hours which would make the ice melt.

The problem didn't get fixed and kept on increasing when even after keeping the fridge temperature at the lowest, the ice kept on accumulating in the chamber.

Again on 13/04/2019, i raised a concern sr # hr[protected] with the whirlpool customer support team for the same issue but they didn't cared at all and even after two days no one contacted me neither from the customer service nor from the service center.

Tired of waiting and getting a feel of being harassed by whirlpool india i went ahead and logged an official complaint on 15/04/2019 against whirlpool india at the national consumer forum helpline.

National consumer forum complaint # 1260511.

Even after that no one cared to atleast check with my issue.

When i again raised an alarm by contacting the whirlpool customer service 5 times on 15/04/2019 they sent the same service engineer from j. K enterprises.

The engineer on arrival opened my freezer chamber and used a hard tool (Plier) to break the ice but instead he broke the freezer chamber frame and the door (Pictures are attached with the mail).

The harassment went to the next level when the engineer said that even though the refrigerator is under warranty, i have to pay for the parts which got physically damaged and that too by him.

I complained about the same to the customer service and the manager of j. K enterprises mr. Vaibhav, contact number [protected] who on call said that he will make sure that all the issues were fixed and assured me of replacing all damaged and non functioning parts within the warranty and without any extra cost in next 5 days.

Since 15/04/2019 it has passed more than 10 days but no one came to replace the parts.

The whirlpool customer service and j. K enterprises are the equal culprit and partners in crime wherein the first didn't even do their primary job of following up with the customer and the other party too has put a false claim of "waiting for the parts" for more than 10 days now.

You got an entire system full of thoroughly corrupt people where the customer service is now disconnecting my calls and even throw me back to the ivr option when i call them or ask them for escalation.

The manager of j. K enterprises mr. Vaibhav and the cco mr. Rohit rajput contact number [protected] are not answering my calls anymore.

I am thoroughly disappointed with whirlpool india and will move against you to the gurugram consumer court on monday 29/04/2019 if my issues are not fixed with the next two days.

Never have I ever regretted buying a product like I am doing right now for purchasing AC from Whirlpool. I raised a complaint that AC isn't cooling on April 16th and till today the engineers haven't been able to figure out what is causing that? They done and fill gas and leave and they say something is leaking but they do not know what it is. Customer care care Dept is very very skilled to provide false expectations. The service center people don't have any skills and nor do their technicians. I have to keep on calling them every time to check if they will be visiting or not. My machine is not even one year old and I need it to be replaced. You guys are saying that now the part is damaged and now it's not in your stock. How comfortable!!! I even said I have a kid and it's impossible in this heat. But you guys are worthless. Take your machine back!!! Give me my money back.

After purchase 2 days use of ac, not proper work. After two complain technician come but he says our fault. He charge 4500 for gas filling.
When first time technician come for installation, he put wrong connection in gas filling. After 2 min he change right connection. Also no check any gas leaking. After technician problem, his charge 4500 for charge.
My very bad experience by company and also his technician dealers also.

This is hanumantharaju, filing a complaint against one of whirlpool authorized service dealer “cool zone” (Located in chandra layout, bangalore, karnataka) for charging 10 times the actual cost of the replaced refrigerator spare parts (Timer & cut-off sensor).
The details of the issue is mentioned below.
I raised a refrigerator service request due to cooling issues on whirlpool web portal (http://www.customercare-co.in/whirlpool.php) on 13/04/2019. Then i got a call from a cool zone, situated at chandra layout, bangalore, claiming as received your service request & we have authorized service dealer for whirlpool. The engineer visited & checked the our 9 years old double door refrigerator. Then he replaced timer & cut-off sensor due to cooling issues
The actual cost of these two products are around rs 500/- but technician charged rs 4500/-. I tried many times about this cheating over a phone, but he is not at all responding,
We have invoice bill & replaced old parts with us. We trust the company & their service & price, but how this person can cheat the customer almost 10 times the actual cost of the product. The service provided is also not good.
So, i request, kindly remove this kind of service provider from whirlpool dealership & ask them to refund extra-charged amount with penalty to customer. Let me know if you need any more details on this.

I have purchased an wirlpool top loaded washing machine, 7 kg capacity on 24.03.19. After installation and at the time of cloth wash, it is seen that water leaking from the back side draining pipe in the machine. I have contacted with your customer care executive on 20.03.19 and 23.03.19, but no satisfactory reply was received from them. A person were attended in my home and try to replace said draining pipe. But said person of company failed to replace it and left from my home. Till then nobody is attended for this work.

I have purchased a Wirlpool washing machine on 24.03.19 from Great Eastern home appliance. I have done complaint vide No.[protected] dt.14.4.19 regarding leakage of inside drain pipe of machine. There after a mechanic was attended and Shaw the drain pipe of inside machine is cracked. He left my home for replace of said pipe but till date no one attended for this work. Contacted customer care service center on 20.4.19 and 23.4.19 no satisfactory answer was received from them. Now I want to flash in local media as virul massage.

My whirlpool microwave owen was affected by flooding incident last year in kerala. Same was taken by the authorised service centre in aluva after a months time of requesting them. They concluded that the main card touch buttons are faulty and it has to be replaced. Being financially down that time, i asked them don't repair now, will give it for repair once i have the money.
Upon checking the owen after they returned the same, i found that they have replaced pcb with a faulty one and there was clear indication of foul play.
My owen was submerged in water only by an inch and i had checked the pcb before giving for repair. There was no water/mud marks on the pcb while when i got back the owen, the pcb is found to be with fully dried mud which is a clear indication that the service centre has replaced my pcb with some other owen which was completely submerged in the water. Im clearly cheated.
I hope in future, before authorising any service centre, at least you will check the credentials.

My fridge was not cooling. i called the call center of whirlpool to request a service. i asked them for a technician so that he can check waht was problem with it. After that call executive assured me a call back within 2 hours from my local technician of whirlpool. i waited a day for call back but no call arrived. Then i called next day to whirlpool call center for the same. At last after 3 days a technician arrived. The technician said that the COMPRESSOR is not working and suggested to replace it. i agreed for replacement. After two days he replaced compressor and connected to supply and fridge stared cooling and paid them 4000 for it. When they left i relocated the fridge to its postion in kitchen and supplied it with power. But the fridge doesn't start this time. I called the technician back. Then then came back next day and said that it is your stablizer problem, your stablizer is not giving a sufficient output to fridge and asked me to repair it. Although my stablizer had very good output voltage. I repaird it but still it is not working. I then called them back but they are not responding my call now. I have tried with many other mobile nos but they are not answering them too.Now i am frustrated, not even for a single day my fridge worked. I am suffering. i have paid 4000 for its replacement but still my problem has not solved. please and please

please and please solve my issue

Name:- Danish
phone no :- [protected]
EMAIL :- [protected]@gmail.com

My split ac is under amc. From past one year whirlpool's engineers are unable to indentify the issue. They says that there is some gas leakage but they are unable to find the source from past 1 year, they always come and fill the gas and after every 1 month the gas gets empty. There are always delays in service. I want this fixed asap or replace my unit. One year is more than enough for same issue.

Contact details

Email: rohit. [protected]@gmail.com
Mobile: [protected]
Alternate: [protected]

My name is suman lata gupta from rohini, delhi. I had purchased whirlpool refrigerator in june 2012, SR. No. : INE[protected].
in feb 2019 my refrigerator was not cooling. I called customer care on 27feb 2019, the engineer came n told us to change compressor, same day he took advance from me and another engineer(sonu) came to change compressor. While replacing compressor there was shot in pcb(mother board) by mistake of engineer. But they were not ready to admit it, after 3-4days argue they changed pcb(mother board) thats also with charges.
After 20 days by 21march 2019 i again got problem with cooling, again i made the complaint and the service provider mr. Nitin jain took 4-5 days to look after towards my problem, another engineer (rahul) came on 28 march2019 and checked here n there n released some gas from compressor and told us it will work now. After 6-7 days refrigerator again stoped cooling. Again i made complaint to customer care and service provider mr. Nitin, rahul, sonu, mr. Ajay. But no one was ready to handle it, after 3-4 days of calling and argue another engineer(abdul) came to check on 11 april 2019, and told us that your refrigerator will work by 12 april 2019, and asked us pay more charges for another part which is expensive and asked us to switch off the refrigerator for full day n night, till then its been 3 days i am calling n calling everyone but no one is picking phone, even i talked to mr. Sadiq ( manager) two times., but still not getting response. On 14april 2019 mr. Sadiq sent another engineer ( abdul), he changed thermostat in fridge n charged for it. But still its not working, i hav already paid more then 13K but still no use.
Is there no responsibilty of whirlpool company. An does compant hire nuts engineers who even cant understand wat the problem is.
Even i came to know from one of their engineer's that its company policy to put loads of charges on customers every time they visit customer's.
I m tired of calling everyone, i dont know wat to do now, please sumbody help in this matter, or the whirlpool just want to sell their products and no service to their customer.
Email: [protected]@rediffmail.com

Dear sir,

My registered complaint number 9002364

I am trying to solve this issue from last 15 days but its its not happened.

My whirlpool brand ac was stopped from 1 april and still not repaired and also not getting proper updated from your side / service provider side.

Sir i am request to you that kindly provide new ac as this has made become faulty just within two month.

Either provide me temporary ac from your side as its very difficult to handle senior citizen person in this 44 c hot summer

I had brought this ac because of whirlpool brand but today brand disappoint me.

Waiting for your prompt action.

I had issues with whirlpool water purifiers, and i made request for the service centre, serviceman came after two weeks and he changed some components and charged 3530 rupees, after they did service my water purifiers from the day it is not working, i am trying to reach the same service centre they are not responding properly, they are cheated us. Since two weeks i am calling to the service centre and no action taken so far, i am living outside country and mother is living in my home town she is very old. This the complaint of the product service against of the company.