Whirlpool India Complaints & Reviews

I am using fully automatic washing machine and my machine is under and within warranty period. I have lodged a compliant on 25/02/19 as the upper lid had been detached from the hinge. Two mechanic visited the place and fixed the lid with some locally purchased adhesive tape. They have been told that the tape is not fixed and that was not proper tape for the heavy lid but they refused to acceed my request and asking for service charges for rs 1000/- for two person plus rs 100/- for tape charges. But i have instructed from customer care center that only rs 140/ has to be given for mishandling charges only nothing else as machine is under warranty period. On 13/03/19 the same problem again arise and lodged a compliant at service call center [protected] but till date no representative has visited to resolve the issue. I have called for reminder on 14/03/ and 15/03/19 but no one contacted so far.
It is pertinet to add that ai am your customer since 02.01 2001 and using your product since that time i. E semi auto machine and refrigerator etc but i have never faced such type of irresponsible service from your side earlier. I have also contacted mr raunak your area manager of himachal but no response has been received from him also. Kindly resolve the issue otherwis i am compelled to take up the matter in consumer court.

Hi,
I am writing this complaint because of the sufferings i have gone through after registering my complaint. Your service team took my machine and till now they didn't respond. I have registered this complaint on february - 2nd. Mainly it was making too much noise during washing. So i thought to fix it. Please find the series of events happened

Feb -2 - i registered the complaint in whirlpool customer care
Feb-5 - one of your service person came to my home on feb-5 and told that he has to take this machine to your service center
Feb-11/ feb-12 - your team came to my home and took my machine. I specifically told them that they have to check and let me know how much cost will it take. Based on that, i have to take my decision. They didn’t respond also.
Feb-16 - i called to the service center. They told that the windings have to be replaced and they will provide my machine on feb-18 or feb-19. They didn’t give the machine
Feb-21/feb-22/feb-23 - i called many time to this service center and they didn’t attend my call or else they were busy
Feb - 26 - i called again to whirlpool customer care. They have told that they will check and will call me back after they have escalated to service team
Feb-28 - since i didn’t get any call back, i have again contacted your customer care and your customer care executive checked with service center and told me that everything got fixed and they will return my machine within 48 hours
March - 04 - since i didn’t get my machine and your team didn’t respond, i called again your customer care and they told that they will check and call me back. The same thing happened on march -06
March -09 - i called again your customer care and i explained all these. He told that he will connect me with his supervisor within half an hour and i didn’t get any response
March -11 - i again called your customer care and this time the service person (Ansib) told that he will connect with the supervisor. But he also didn’t connect.

Now please return my machine. I don’t want to go with whirlpool. I am exhausted with your service. I called every time your service center and customer care and waited whatever time they have mentioned. Now i don’t have to wait. I don’t want to use any whirlpool machine. Give me back my machine. I will replace it with some other washing machine.

Service request no: co[protected]

Chembur, mumbai, india
I, mayank singhal on 7th march 2019 submit a complaint
I received a call from whirlpool and informed about the amc plans that if i take now 1year amc plan, i would be getting 3 months extra at no extra as the offer is going on. Based on the provided information, i opted for 1 year+3m and paid the specified amount by credit card on the link given. But i received a letter addressed from mr. Anish ahuja for 1 year amc. Initially i sent an email for which i received a reply has been received

Bought washing machine on 1. Dec.2017,

31230 ultimate care 12.0 graphite 10ymw
Which cost 35, 000

In february my machine stopped, i called costumer care they, their mechanic visted, he told me the belt is broken and for betterment install water softener i agreed he said he will be back with the products since then now one came iam calling them and they are saying they dont have products available? What this means now? This is harassing! If i will not get my machine repair as soon as possible i will take further legal action.

Worst service center, sai saran service called on behalf of whirlpool for providing free service camp.
I availed the service as there was water leakage and noise from the washing machine's drum.
The representative came without proper analysis of the problem he just sold scale remover and water energiser both are available in amazon (Links are provided down), which will not cross more than 1500 rupees, but the sold it to me for 3000 rupees, and promised if the problem continues they will rectify immediately.
It is now more than a week i called them since same problem continues and they just respond that they will come soon.
The interesting part is that same guy again called for free service camp.
These kind of service centers are just cared about sales target, but not customer service.

I request others to be aware of these kind of cheats
Do not trust the service engineer, before changing any component do google it and order online.

Link:
Water energiser - https://www.amazon.in/whirlpool-Calstrait-Magnetic-Water-Energiser/dp/B072PXXGN1...⇄

Scalegon - https://www.amazon.in/Whirlpool-Scalegon-300g-Pack-White/dp/B01M2XLNNK/ref=pd_bx...⇄

Dear madam/sir,

Although, we purchased your whirlpool washing machine 2.5 years back, but we have used it effectively less than a year due to our transfer. Since last 2 months it sound very noisy, which is unbearable for us as well as for all our neighbors.
Details of washing machine:
Model no.: classic 622d
Sl. No.: inf[protected]

We made complain and service technician visited us on 2nd march 2019. The job no. 11597, sri maruthi electronics, khairatabad, hyderabad - 500004. He told us that, full gear system needs to be replaced which may cost more than[protected]/- and also suggested to use water softener (2-3k) else again it may damaged.

Almost all our neighbors either have samsung/ ifb washing machine and they are using same water (Manjeera supply water) since many years... None of them has similar complaints. Further, we would like to mention here that we have decided not to invest again almost half of the price of washing machine, i. E. More than 7-8k inr for 2 year old 15k washing machine. The hard water logic given by your service technician looks unjustified & foolish if we refer other brands using same water/same building.

Requesting you to regain faith of one of your loyal customer in your brand by intervening in this matter asap. We are so frustrated, if nothing can be done from your end, we are planning to donate your whirlpool washing machine to our society to use as dustbin in front of our gate, so everyone passing by should see the correct usage of the same. Many of our neighbors already knows that we are using whirlpool washing machine which make unbearable noise.

We hope whirlpool as big brand would never like to be humiliated due to one of its faulty product and also save one of their loyal customer.

Please intervene in this matter and let us know your corrective steps. Else please provide your zonal/country sales/service/marketing head contact details. We can also find via social networking sites (Linkedin as well), if not provided.

Thanks,
Dr. Chandan kumar & dr. Veenita kumari

Purchased product from amazon on 4 april 2018 with 2 years warranty worth rs 15490..
While using this machine clothes gets too dirty instead of cleaning while washing and drying in the machine.
Raised complaint twice to costumer care for same.
But still facing the problem as company technician does nothing on visiting my location.

Faced very poor and worst service from whirlpool.
Please rectify the machine asap.

I will put amc last 3month back now my compressor problem service person told not cover in amc in compresor so ur services poor i will change my refrifetor poor services then only money only take the services he told waste services i will not refer any one poor service in world is whirlpool only bad services

I will put amc no bill will but update in amc servvice person ask for money change compresor so poor in the world is whirlpool i will every one to don't buy whirlpool because no service vpoor services he ask money for amc client also

Dear sir,
I bought the semi auto washing machine from tata cliq website on 23rd jan which i opened yesterday (06/03/2019. When i used dryer saction i found dryer water is coming from the bottom saction also. And the body is broken from inside the dryer saction. I am attaching photo of broken part also.

We have great faith with whirlpool brand also i request you to change my product as soon as possible.

Thanks,
Daisy arora
[protected]

I bought a split ac and an installation was arranged today. I have been waiting from morning cancelling all the appointment and not going to work. Chased whirlpool 2 times and at 5:30 they said that their engineer cant come today. It's so disappointing that they didnt even bother asking an apology or calling me and informing me that they cant come today. Caution for others that dont cancel any appointments for these guys who cant value customer's time.

It's been 1 year and 4 months since I purchased the Whirlpool Microwave Oven. . no power turning up. The customer representative has said that the board is out. Such a bad product which i really did not expect from Whirlpool. What is the use of buying a branded stuff when there is no worth for money. Totally dissatisfied with the customer care experience and the purchased product.

My Fridge had some problem and hence raised a complaint with whirlpool service center by calling[protected]. They raised complaint in August(between 16 to 19) They informed it will be closed in 24hours. On 22 or 23 one guys came in night 10.30 pm and checked copmressor faulty has to be replaced and they will come in the morning again. He phone me that other guy from Katraj centre is coming. Then after some time another guy from Katraj call me and take the address but after two hour he call and inform that another guy from Wagholi centre is coming with compressor.Then wagholi guy confirm the address and came. They came and replaced compressor and told that they going to bring heater and came after two hours and replaced the same and gave me a hand written bill of 8100(compressor+ heater) I paid 350 (labour charge)on first guy who came with compressor as I had told him to come with compressor but came without and atke visiting charges. I trusted them and paid. It after they left I checked online for the price of the items they replaced. It is much less, coming around 2500 rupees only. The bill is issued by Techno care service centre.But after some time fridge stopped working. Then i called the number given in the bill Mr.Dilip([protected])who told me to send the tech but no one came. I called to whirlpool again and they told me that they are not our guys and complain was for tray and they have not get any response from me so they closed the complain. Then I visited one whirlpool fridge agency shop and they talked to Mr. Dileep and who agree to pay repair charge and request to ask any local but after that not responding. Now both of them are not picking. I called Whirlpool service call center[protected] again to inform this, they said they will help and asked for paid receipt and after two days said cannot do anything When i enquired about the service center (Techno service center who issued bill), customer care executive told it is not authorized whirlpool service center. If they are not authorized why did whirlpool call center forwarded my request to some one who is not authorized to take the request.

For service person to visit location why a customer have to pay 475 to 500 rupees. How can a customer knows about the complaint. It is the duty of the service person to come and check. After that a customer can decide whether to repair it or not. Now to just come and check how yiu can charge a customer. Its totally unfair

Last week I called Whirlpool on[protected] and logged a call to service our washing machine. The technician came home and told that we need to replace the spare part and got 5000rs. we told him that we'll pay after the repair but he insisted to pay to buy the part. till now he dint turn up.
Please do call us on [protected] or [protected] with an update asap

I have purchased whirlpool white magic washing machine for the dated of 28/07/2015 inf[protected]. At the time of installation person said all material installed properly. After two years at the bottom of machine water leakage happen and heavy noise come in the machine. I called whirlpool service centre. Engineer come and service my machine for the rs7970/-. But still problem not solved, same issue coming. Due to regarding this again approached service centre three times. But service engineer told me i have no time to visit your machine. Its response was very bad. Herewith i have attached all related bills. I have purchased same model another machine for my brother house and same problem happened.

Whirlpool washing machine - serial no inf[protected]

I have been facing a problems with your service and even after repeated calls and followups with service center there has been no headway.

I have made a complaint for washing machine not working and i am getting an error ub vide bg[protected] dated 5/8/2018.

Service engineer inspected and told that the bearing has gone and the board is faulty and the same has to be replaced. When i showed him i have an amc contract, he immediately changed his stand and told that he will apply grease on the bearing and fix it. The machine started working again. When i asked him about replacement he told he will have to place a request and will replace it once he gets the stock. The complaint was closed as adjusted, without my knowledge.

After which i could not followup due to some family medical emergencies.

Again i started getting the same problem in january and called the engineer, he told he will come but did not turn up, so i raised another complaint vide bg[protected] dated 23/01/2019. Engineer came again on 24th jan and inspected the machine and told he will have to replace the board and some gear/bearing and told he will come back in few days and replace the spares.

He did not turn up and his mobile was not reachable. The complaint was closed as "customer cannot be contacted", which is totally false. I can prove with my apartment security register where he had made an entry that he visited my apartment.

I have raised another compliant for the same problem vide bg[protected] dated 24/02/2019. I want the problem to be rectified and replacement to be done.

My amc expires on 25th feb 2019, i think he is doing a delaying tactics to charge me for the replacement and take a new amc with his agency.

I want to place 2 requests.

1. Extend my amc period by 6 months due to inefficient service by your engineer
2. Replace the board and bearing/gear as was originally diagnosed.

Very worst service.. 1.2 year before made complaint and after several follow-up service guys came taken the pats out with them.. After several follow-up. They said there are no. Spare stock in whirlpool which i bought 2.5 years before. Then after several follow-up they told they will give new machine due to unavailability of spare.. After several follow-up they informed they cannot replace with out bill and warranty card is not enough.. Just my time wasted for 1 year by calling support people.. Forwarded the mail conversation to whirlpool coo still no response.. Please do not buy any whirlpool product worst service.

We are using whirlpool washing machine - front load type - 7kg model - supreme care 7014. We are facing issue with door opening. Door not opening at the end of cycle and next cycle is also not starting. Complaint was lodged on 09.02.2019. Complaint number - cn[protected]. Technician came and attended. But the issue has been pending for arrival of spare part. It has been over two weeks now. No action has been taken. Customer care is so irresponsible that they have been asking us to wait for 45 days!! They dont even know the amount of discomfort they have been putting us in. Asking a customer to wait for a part for over 45 days! Seriously what kind of a consumer company is whirlpool india? I spent over 35000 rupees in purchasing this washing machine. This was claimed a superior product. What is this quality of machine and customer service response by whirlpool? They dont even know to look for any alternative options? Highly disappointed with buying this machine

Submit this complaint separately here. The same issue still exist and was not resolved correctly.
My refrigerator was not working some time back. I raise a complaint so the first time it took 7-8 days to resolve the problem from whirlpool service center. That time whirlpool engineer asked me to purchase a stabilizer also from them and i purchased that in by paying him rs1000/- more from the market price. This time i got to know that they did the work around first but the not the actual resolution.
Again the same part failed 2 weeks ago, they fixed it and again the same part failed 3rd time 4-5 days back. I have been chasing service center from last 4-5 days but no proper response. Service center person prashant keep saying that they are working on that but not telling any tentative date. I don't know for how many more days they will take to resolve the problem. I am really regretting for purchasing whirlpool product as the service is really worst and takes lot of time. By now i have given closed to 15 days for one problem. Pathetic service.

We are having whirlpool refrigerator but now we are facing a problem that Our fridge is not working because copressor problem i think soo... So please take this complaint and respond to our complaint as early as possible
contact :[protected]
Address: Near Mubarak hotel, Muslim Street c/o sabeer, Akividu west Godavari District (India)