Whirlpool India Complaints & Reviews

I have purchased whirlpool white magic washing machine for the dated of 28/07/2015 inf[protected]. At the time of installation person said all material installed properly. After two years at the bottom of machine water leakage happen and heavy noise come in the machine. I called whirlpool service centre. Engineer come and service my machine for the rs7970/-. But still problem not solved, same issue coming. Due to regarding this again approached service centre three times. But service engineer told me i have no time to visit your machine. Its response was very bad. Herewith i have attached all related bills. I have purchased same model another machine for my brother house and same problem happened.

Whirlpool washing machine - serial no inf[protected]

I have been facing a problems with your service and even after repeated calls and followups with service center there has been no headway.

I have made a complaint for washing machine not working and i am getting an error ub vide bg[protected] dated 5/8/2018.

Service engineer inspected and told that the bearing has gone and the board is faulty and the same has to be replaced. When i showed him i have an amc contract, he immediately changed his stand and told that he will apply grease on the bearing and fix it. The machine started working again. When i asked him about replacement he told he will have to place a request and will replace it once he gets the stock. The complaint was closed as adjusted, without my knowledge.

After which i could not followup due to some family medical emergencies.

Again i started getting the same problem in january and called the engineer, he told he will come but did not turn up, so i raised another complaint vide bg[protected] dated 23/01/2019. Engineer came again on 24th jan and inspected the machine and told he will have to replace the board and some gear/bearing and told he will come back in few days and replace the spares.

He did not turn up and his mobile was not reachable. The complaint was closed as "customer cannot be contacted", which is totally false. I can prove with my apartment security register where he had made an entry that he visited my apartment.

I have raised another compliant for the same problem vide bg[protected] dated 24/02/2019. I want the problem to be rectified and replacement to be done.

My amc expires on 25th feb 2019, i think he is doing a delaying tactics to charge me for the replacement and take a new amc with his agency.

I want to place 2 requests.

1. Extend my amc period by 6 months due to inefficient service by your engineer
2. Replace the board and bearing/gear as was originally diagnosed.

Very worst service.. 1.2 year before made complaint and after several follow-up service guys came taken the pats out with them.. After several follow-up. They said there are no. Spare stock in whirlpool which i bought 2.5 years before. Then after several follow-up they told they will give new machine due to unavailability of spare.. After several follow-up they informed they cannot replace with out bill and warranty card is not enough.. Just my time wasted for 1 year by calling support people.. Forwarded the mail conversation to whirlpool coo still no response.. Please do not buy any whirlpool product worst service.

We are using whirlpool washing machine - front load type - 7kg model - supreme care 7014. We are facing issue with door opening. Door not opening at the end of cycle and next cycle is also not starting. Complaint was lodged on 09.02.2019. Complaint number - cn[protected]. Technician came and attended. But the issue has been pending for arrival of spare part. It has been over two weeks now. No action has been taken. Customer care is so irresponsible that they have been asking us to wait for 45 days!! They dont even know the amount of discomfort they have been putting us in. Asking a customer to wait for a part for over 45 days! Seriously what kind of a consumer company is whirlpool india? I spent over 35000 rupees in purchasing this washing machine. This was claimed a superior product. What is this quality of machine and customer service response by whirlpool? They dont even know to look for any alternative options? Highly disappointed with buying this machine

Submit this complaint separately here. The same issue still exist and was not resolved correctly.
My refrigerator was not working some time back. I raise a complaint so the first time it took 7-8 days to resolve the problem from whirlpool service center. That time whirlpool engineer asked me to purchase a stabilizer also from them and i purchased that in by paying him rs1000/- more from the market price. This time i got to know that they did the work around first but the not the actual resolution.
Again the same part failed 2 weeks ago, they fixed it and again the same part failed 3rd time 4-5 days back. I have been chasing service center from last 4-5 days but no proper response. Service center person prashant keep saying that they are working on that but not telling any tentative date. I don't know for how many more days they will take to resolve the problem. I am really regretting for purchasing whirlpool product as the service is really worst and takes lot of time. By now i have given closed to 15 days for one problem. Pathetic service.

We are having whirlpool refrigerator but now we are facing a problem that Our fridge is not working because copressor problem i think soo... So please take this complaint and respond to our complaint as early as possible
contact :[protected]
Address: Near Mubarak hotel, Muslim Street c/o sabeer, Akividu west Godavari District (India)

Hello,

I have purchased AC in April 2018 and till now a single service has not done.
i have also tried the option on your website for a service request with entering the serial No. CHJ[protected] about a week ago and still there is no response.
i have also emailed to [protected]@whirlpool.comand below is the response and till date there is no call or anybody has attended the call.

Dear Mr Shah,

This is in reference to your trailing communication. At the outset, we thank you for writing to us and sharing your feedback.

We are understanding the details of the matter from our Service Partner and request you to bear with us till then.

Thanking you and assuring you of our best services and attention at all times.

Thanks & Regards,

Abhishek Karn

Care Manager - Service Operations Support

E-Mail : [protected]@cogenteservices.in

Whirlpool of India Ltd.

[protected]

I have registered a complaint with whirlpool as there is not cooling in my refrigerator, they have sent 1st a agent (Raju) from sri venkateshwara electronics on 11/01/2019, he had replaced parts and has charged rs 5200/-, but the defect was not rectified the refrigerator was still not working, when contacted the customer care of whirlpool has sent yet another agent (Vaseem khan) from sri venkateshwara electronics, whirlpool they have sent 3rd a agent from sri venkateshwara electronics on 13/02/2019,

My refrigerator is still not working but i have incurred charges towards repairs

Name afzal shareef
Contact [protected]/[protected]
My address is
17-3-307/12. Murtuza nagar yakutpura hyderabad 500023.

I have washing machine that is whirlpool 360 bloom wash 7.5 kg.
My washing machine is not working properly it has noise issue and from last 2 days washing machine motor is not working. When we start washing machine it just respond like power on and off not work or wash.

Water tank is fit water supply is ok then also it just on and ring like tin.. Tin.. No more i need service

I need service person

Servicesir,
Today my fridge colling was complind, i am informed the customer service center. Service charge is very high sir. Refrigeter complaint relay only but whirlpoll deelers payed changing just a relay 413 rs as service charge and relay spare charge 600 total 1013 paid
Service rate is very high sir
You just inform me the correct rate

From last 2 week i have been continuously receiving calls from whirlpool customer service centre. I have already informed them that i don't require any service but still receiving calls. Today i received call from no. [protected] & told her to stop this, instead she started talking rudely to me. When asked name she denied & said you complaint wherever you want. Request you to take necessary action against this immediately.

I had purchased whirpool supreme care washing machine on aug 2017 but i have warrant for 2 years. Last month i had raised complaint regarding machine issue but service checked and gave a replacement of different model machine. I asked them how can u change the model without informing us. They are simply replying i this only we can provide sir. I[censored] not u can complaint anywhere. Later i acptd atleast pls install this machine for that also ty r denying. Worst response for whirpool customer care. No one taking responsibility. Fedup with the product and team quality. My suggestion don't buy any whirlpool products.

My whirlpool upper load washing machine when fills water at starting, it starts draining it at the same time.And if the clothes are rinsing or washing, it stops at every minute and starts filling water again.By this the time also doesn't shows any deflection.
Please help to solve the problem.Thank you.

We had got whirlpool washing machine repaired under oow. They have repaired 4 times in span of 3 months & charged approx rs. 6500/- but used defective parts all the time. When we have called 4th time post finding washing machine non-functional they have denied to repair whereas it comes under repair warranty as per their policy. We have purchased new washing machine & asked them to return oow charged which they have charged. Earlier, they were in negotiation mode & asked to refund only rs 5150/- out of same but later after one month they have denied for any refund. I have all these mail communications which i can share if required.
Earlier, i was ready to accept even partial money which they were paying as i am also working & didn't have time to indulge in such arguments. But now, they have tortured mentally to me, so i want my full oow charges money refunded along-with rs. 35000/- which i have spent on new washing machine because of their defective spares & worst service. Also, i want to claim rs. One lakh against mental trauma which i have to suffer because of their poor service.

Rgrds,
Malkiat singh
(+91-[protected])

Dear team,

I bought 1.5 ton inverter ac from flipkart. Installation is free. And 10 foot copper pipe got free. But technician said that for extra copper pipe i have to pay 280 rs per foot.
And also for stand for out unit i have to pay 800 rs.

This is a very high price.
So i'm going to return the product as your service is so bad.

Also, below my order details:

Installation for whirlpool 1.5 ton 3 star inverter ac -

Order id :
Od[protected]

My service request number : ah[protected]

I have purchased the whirlpool fully automatic washing machine 360^ bloom wash ultra on 18.10.17 from great eastern trading co. Guwahati. Now i have been shifted to kharagpur, west bengal, india
Today i have experienced an abnormal problem, water is draining out automatically as soon as we inlet eater started and even after switching off water drain out.
Please resolve the issue as soon as possible by sending your executive.
I have tried so many times with customer care number bu i failed to register complain of my machine problem.

Thanks
Jahur ahmed
C/o diptendu panda
Mirpur, sagar konya gali, bulbulchoti
Kharagpur, paschim medinipu, west bengal, 721301
Phine [protected], [protected]

I had complained to service centre in pattambi to repair the whirlpool washing machine model 31074 last month. The technician came and told me to replace the board i have agreed. Unfortunately the technician not came to replace the board even after one month. I have called him many times has said the part not available. It is unbelievable to replace a board even a 4 years old washing machine more than one month. The board is a important part...

I have purchased a whirlpool washing machine 360 bloomwash on 31.01.2019 from great eastern retail private ltd. 18/2, m. G. Road. Dist. South 24 paragnaa. Kolkata 700137. Budge budge.
Machine had been delivered on 01.02.2019 and has been installed today i. E 05.02.2019.
The service person who arrived was insisting me constantly to install a filter with that machine otherwise the machine will damage within few months and company will not bear the cost although if it will be under warranty period. I told him i am not a novice person or not using washing machine for the first time in my life. I am using washing machine for last 20years and last few days back also i was using my lg machine. I had used that machine for last 10years and that machine didn't give me a single problem in last 10years. I went to buy lg again but great eastern salesperson told me to use whirlpool once otherwise i had full faith on lg and now today evening this service person mr. Jayanta dey totally disappointed me by saying this. If the local shop (Which is very renowned great eastern), is aware of whirlpool's service then why they have sold me the machine?
If you don't have any filter in - built then why the sales persons don't say before selling? Why don't they say you have to buy a filter separately after purchasing the machine otherwise machine will be spoiled and company will not bear the cost. Is it not cheating with customer? That means you don't put any filter and after selling by hook and crook you try to collect extra amount by sending agents to customers home and they make different stories to confuse them and try to collect money by scaring them.
I need proper and to the point reply for my queries. And if anything happens to my machine within the warranty period which is related with warranty issues except breakage of the top glass and if i don't get the service i will also not stop to move to consumers court.
Thank you
Tithi bosedatta
[protected]
Tower e4. Flat 1004. Eden city maheshtala.
Kolkata. 700137
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— forwarded message —
From: tithi bosedatta
To: [protected]@whirlpoolindiawstore.com
Cc:
Bcc:
Date: tue, 5 feb 2019 21:33:51 +0530
Subject: customer's complaint
I have purchased a whirlpool washing machine 360 bloomwash on 31.01.2019 from great eastern retail private ltd. 18/2, m. G. Road. Dist. South 24 paragnaa. Kolkata 700137. Budge budge.
Machine had been delivered on 01.02.2019 and has been installed today i. E 05.02.2019.
The service person who arrived was insisting me constantly to install a filter with that machine otherwise the machine will damage within few months and company will not bear the cost although if it will be under warranty period. I told him i am not a novice person or not using washing machine for the first time in my life. I am using washing machine for last 20years and last few days back also i was using my lg machine. I had used that machine for last 10years and that machine didn't give me a single problem in last 10years. I went to buy lg again but great eastern salesperson told me to use whirlpool once otherwise i had full faith on lg and now today evening this service person mr. Jayanta dey totally disappointed me by saying this. If the local shop (Which is very renowned great eastern), is aware of whirlpool's service then why they have sold me the machine?
If you don't have any filter in - built then why the sales persons don't say before selling? Why don't they say you have to buy a filter separately after purchasing the machine otherwise machine will be spoiled and company will not bear the cost. Is it not cheating with customer? That means you don't put any filter and after selling by hook and crook you try to collect extra amount by sending agents to customers home and they make different stories to confuse them and try to collect money by scaring the — message truncated —

Dear Ma'am/ Sir,

I, Soniya Kapoor, wants to bring into your notice about the irresponsible attitude of the Customer Care Department of Whirlpool.

Sir, I had purchased Whirlpool Refrigerator ( model 13287 Genius Single door) ) (S.No. INC[protected] on 12th February, 2013 from M/s Gupta Electronics Subathu( Distt. Solan).I am attaching the scanned copy of invoice along with the mail.
Last year in the month of August, I filed a complaint at your local office ( phone number [protected]) about the outer cover of freezer which was broken. As it was not under warranty period, the technician visited and charged for his visit. He took the pics of frreezer, S. No. and vegetable box( the glass of it was also broken). He came to my place after giving many calls in the month of September. He brought the cover but it was not fitted. As far as glass of vegetable box is concerned, the lady from the office refused to provide another, as according to her the company has stopped the production of this model.

The technician came again in the month of December ( I had to call a number of times again). Again the plastic cover ( door of freezer) brought by him was not able to fit in. He apologized and opened the freezer and took away the complete body after covering the opened machine with polythene. He said that now he would be able to get the specific cover as he is carrying the body of the freezer with him.

I have called a number of times in the office, but every time I got the same answer that the company is trying to get the cover, but it is unavailable. I filed a complaint on 31st of Janauary ( complaint number CH[protected] on Toll free number.No technician contacted me. I myself, called at whirlpool local office to at least send the technician to fit in the body of the freezer back, if they are not getting the cover of it. Kindly note that because of open machine my refrigerator has started getting spoilt.To my disappointment, no action was taken from your side. Today,[protected], I called at toll free number again and asked for the phone number of Head office so that I can file a complaint there. I was assured again that the complaint has been highlighted and action will be taken.

I am extremely frustrated and disappointed with the services of such esteemed company. Due to negligence of your technicians, my refrigerator has actually been spoiled. I have been facing mental harassment as well.

Kindly immediately look into the matter and provide me compensation and justifiable answer within a week's time, otherwise I will be left with no option but to file a case in the consumer forum.

Thanks
Soniya Kapoor([protected]@gmail.com)

Dear sir/mam,
This is regarding my double door fridge. I had a trouble of my fridge that it is not cooling properly. I have raised a complaint against it and the service engineer has come and suggested for a gas fill and first taken the visiting charges 400 rs on[protected] and then on[protected] he revisited and filled the gas as he said it will be ok and he collected money 2500 rs from us. After two days the fridge was still in the same condition. When we asked the engineer he visited us and asked us to remove all the stuff from defridge and told us that the fridge will take time and will cool afterwards and went away. Since then my fridge is in the same condition with a little bit of cooling. Now again i raised a complaint on[protected] against that then the engineer revised and now he is saying that the compressor is gone. Since the first service it was in the same condition. If he had told us the same before my first complaint i would have replaced the compressor itself. I need you take action against this orelse i would go further to consumer grievance. Hope you help us in a right way.