Whirlpool India Complaints & Reviews

Hi, i was pursued by whitlpool executive that if i pay for two years amc i will get six months addon extension which i had negotiated for 12 months. The executive convinced to make payment and he will punch 3 yrs as amc duration. But to my surprise i received only 2 yrs amc. Despite several emails noone is responding from whirpool!
Regards
Suvarna
Amc no 6405 done on 12 nov 2018

I had ordered a whirlpool washing machine on october 25 2018 through amazon. It was delivered on 30th of the same month after which we realized it was a damaged product. We contacted the service engineer and sent pictures of the damaged product. A complaint was registered and i was informed it will be delivered within 10 days. I did not have response for 2 weeks.. We had to follow up everyday. Finally we got a call from the delivery guy asking about our address. I made it clear to him that i will be available in the evening for which he agreed too. Since that day he was not responding properly and was so casual about the delivery that when i call he would constantly postpone it or turn off his phone after my call.. This happened for the 3rd time today. I had no other option but call the customer service again. The reply from them was that i had to register a complain again and undergo the same process again. It has been a month now and i have got no proper response from any of your service authorities.
Complaint no:1
Bg[protected]
Complaint no:2
Bg[protected]

We have called the customer care for replacement of broken washing machine cover for our whirlpool top load washing machine and even after calling the customer care for multiple times, no one responded. They say that service person will contact you, but no service person has ever visited our place. We have even called the customer care three times to report this, but no action has been taken as of now.

We have purchased whirphool refrigerator in 2013 from reliance digital. Few days ago it caught fire from inside. The fire was so intense that it melted the inner parts but the effect was not visible outside. Since the effect the visible outside we could not do anything to save ourselves. This could have lead to blast and it was a matter concerning our lives. Black fumes were created which was suffocating. We raised our complaint to you people on 3.11.2018 and your technician visited an took 400 bucks (without issuing proper invoice) just for looking at it. He went away after taking few pictures and assured to provide proper solution of the same. We have been tracking them, the area manager, whirphool complaint cell via call but no response is received. Once the area manager told that the company shall replace the sameas it is the matter of life. Now he has stopped taking our calls. To our surprise your person called up today to tell us that the we should take up the matter with Reliance Digital because you have purchased it from them and whirphool have made mutual agreement with Reliance Digital that if any complaint comes in the product of whirphool, Reliance Digital will take care of the same.
Now my questions are:-
1. Who is responsible for the damage Reliance Digital or whirphool,
2. Who will take the blame if that blast would have taken our lives,
3. Why customer should suffer because of these two,
4. If there is such agreement why can't they give us the copy/ public notice of the same,
5. Why the matter is taking so long, that too after regular follow up,
6. Who is responsible for the mental harassment we are facing.

Please take this matter urgently.

My fridge is not cooling properly. I need to switch off it every 3rd day to make it work properly. I complained on oct 1. A service person came and took around 700/- for repair but after 1 week again the problem persisted. He didn't turn up after that. It's really pathetic on side of these persons that they don't care about our problems. Ff400 elite is my model no, and sr no was lk[protected].
When i called him, he said that the refrigerator...

Sir,
I soumen ghosh from kharagpur iit mining engineering department project staff i purchase my home address vill-arashini, p. O-balarampur, p. S-kgp local, pin-721301 one double door freeze from raipur electronics pvt. Ltd inda kharagpur paschim medinipur dated-12.07.2018 after installation this freeze cooling problem and water leakage i complain whirlpool customer care so many times but they not repair my freeze problem and continuasly harass me i already complain whirlpool customer care, service center and raipur electronics inda kharagpur please repair my freeze problem if not repaired please change my product.
Invoice no-kgw/sa1819/00555. Model no-20860.

Thanking you
Soumen ghosh

Mob-[protected]

I had brought fully automatic top loaded washing machine on 15 feb 2016. After a good run my machine stopped working on[protected] so i called to cutomer care for support. Initially after registering my complaint (This time i have not taken any complaint number) i got a technician name amit panwat and he told me that my motor is not working but my machines motor has a warranty of 10 years so i shared my bill with him to replace it. He told me that he will revert after 2 days but after 3 days when i called him he doesn't responded to my call.
I got surprised when i again call to cutomer care center and as per them i have not registered any complaint there, i explained them everything but still not get any update than again i have to register a new complain and this time i have taken the complaint number i. E. Dl[protected] and again i received a call from new technician ashu. He visited my place and after inspecting my machine ractify that machines motor is fine but the tsp (Gear box) is damage which need to replace and that cost me rs. 6000/-. I contacted to customer care center for cost confirmation but they were not aware of the cost (I got surprised again) as per ashu the warranty of this new tsp will be only of 2 months, i lost my confidence with the genuinty of whirolpool service center. I paid him him his visiting charges of rs. 475/- and ask him to visit again after two days and we will confirm for the same.
Now i want to crosscheck it with local technician than i taken one vendor number from justdial and informed him to come for a visit. Now one new technician from home care india named salman came to my place and seen my washing machine. He changed one belt of my machine and my machine is now working properly. Salman taken only rs. 400 from me for visit and belt.

I want to ask whirlpool guys:-
How do i trust you from now?
Why would i buy any of the whirlpool item after knowing that you all are here to cheat?
If you can't provide after sales service than you should stop serving with your electronics and home appliances.
How will you justify the cost of home visit of your technician? Is that the way to cheat?

Very disappointed with your after sales service and more than that of your way to serve your customer.
I will never bring anything from whirlpool and try hard that nobody near and dear one of my will take it

We bought a 500 liter intellisensor fridge just 5 months ago and it has stopped cooling. Their website claims that a technician would visit in 24 hours. We have made more than 10 calls and no technician has even called. You guys just keep regretting the inconvenience without providing any resolution. The worst thing is that a new fridge just stops working. Have never seen this even with inecpensive basic brands. No idea what sort of material these guys are using. The service is also extremely unresponsive. I want my money back. Bg[protected]

Please do not ever buy a whirlpool a. C.! Especially if you're at mangalore! Their service is so slow and customer service is slower than a turtle! Most of them don't speak english even if you request for the english language during the language selection! They take months to solve a complaint and ask you to call hundred people to get a simple work done! If you're planing on buying their # products which they support with amazingly stupid consumer care please don't!
It has been a month since my a. C. Stopped working and they still haven't solved it. Every time i call them they tell me that it will be fixed the next day which ironically never comes! They ask you to call different people to get the job done but sadly no matter how many complaints you give or no matter how you making 100 calls won't help you solve the issue.
So if you're planing to buy their really poor products with the even lamer support, save your money and go for another brand!
You're a sad excuse for a customer care! With people like them in your team you're ruining your rep.
- rep would never sujest your products to anyone!

Reference Complain number IN[protected] dated 28.10.18.
When I started to push Whirlpool to close the issue, today they sent duplicate part as replacement even though I had asked them yesterday only to take 2-3 more days but send only Genuine & original parts.
This act is totally unethical & Whirlpool must act to stop that such incidents.

With respect to complain# bg[protected], mr. Venkat[protected] replaced some electronic panel in my refrigerator without proper testing.
Company charged me rs. 5313 which includes cost of panel and service charge.
Post that he suggested switch on after 2 hours and it will work. But the problem remained as it is, when i followed the instruction.
Its been 2 days since i am trying reaching out technician to give a visit why even after changing parts, problem is not fixed. But no response. Even the call centre executives don't know a way out, there call centre is worst in world, first they don't know communication guidelines and never tries to hear us out. Neither the number[protected] connects, it's like full of noise and you cannot explain things in english.

I have wasted lot of my time communicating to either call centre or technician on this front but no clue if anyone will take a proper action.

It's a must to get my refund if things are not working and compensate for my wastage of time.

The spinning in the washing machine is noisy, i logged a complaint the tech visited and said its a bearing problem and it will cost roughly around 5500. I am not happy with this. My complaint number is bg[protected]. Why should a bearing cost that much? The techs said that more than 4 parts need to be replaced (Bearing gear box, oil box etc). Its an overkill

It has been a month since i have lodged a complaint regarding non functioning of a. C. The company has failed to give me a valid reason why there has been a delay in servicing the a. C. Everytime i call the customer service or the local service guys false promises are being made. This is not expected from a well reputed company like yours.in future i will probably have to think twice before getting gadgets from your company looking at the quality of customer service being provided.

We have a thick fan of whirlpool products. 3 months before our whirlpool washing machine has complaint. We have contact the service center at alleppey, and they are checked the machine on 6/9/18 and told the washing motor has complaint. And they are inform me the motor was out of stock and wait 1-2 weeks.
But till now our washing machine is stuck on their floor.
We contact continuously and the service peoples says the parts is not came.
I think they haven't any responsibility for solve the problem. Our family have 4 children and 6 adult peoples. All are working peoples and students and 3 months old babies. We are suffer the situation. And now regret for bought the product.
We hope the help from customer care.

Address of the service centre :proffesional home care, authorised whirlpool service sentre, kaichoondi, alapuzha. Ph:[protected]

Work order no f 91 model no: 12348 serial no:ind[protected] dated 6/9/18
Customer name : savier, mararikulam ph: [protected]

Hi,

This complaint is regarding whirlpool washing machine pcb repair cost.

I called the engineer as my machine was not working, he checked the same and confirmed that there is a problem with pcb mother board replacement price is 4500 /- plus labour charges

Can you please confirm that what is pcb repair and replacement cost for whirlpool washing machine whitemagic 123 651si?

Big issue of pcb replacement / repair.

Thanks

Date of incident: 11/10/2018
Date of purchase: nov 3, 2018
We bought whirlpool bloomwash 360 degree pro from viveks showroom in kandanchavadi. We were delivered an old make called bloomwash 360 degree. The machine we expected was bloomwash 360 degree pro. The outer box had the name as pro but the machine doesnt have the name pro on the top panel. The pamplet had the name as pro. The bill also had it as pro. But the machine inside the packing doesnt have that word at all. We understand that we have been cheated. We are sent the old model with a box display having the new model name. I need a replacement for this. Unfortunately we have noticed this only today after few days o[censored]se. We dont want unsold old model. We want the product which we paid for and which we were promised delivery. The machine doesnt have the word pro printed anywhere. Manually a sticker is stuck with the word pro. This is unacceptable. We want a solution for this. We ordered the newly launched machine but were sent an old model. Please solve our issue by giving us a replacement.

Please refer to my earlier complaint which the company has unilaterally declared as resolved.
I complained to consumer complaints .in on 16/9/2018regarding Whirlpool Washer-DL [protected] which had many problems.After a few days someone from Whirlpool called me to enquire about it, I explained to him in detail the difficulty faced by me. He then sent Mr. Joginder Singh to check it.He checked and found that that the water level sensor...

I bought a fully automatic 7.0 kg whirlpool washing machine last month. While washing the cloths i noticed that the machine is fluttering violently when it is spinning. There is a huge vibration and abnormal sound too. The matter was reported to the customer care. Technicians came but did nothing. It seems that there is a manufacturing defect in this machine. Please do the needful.

I submitted my complaint on sept.2018 within warranty period. Company engineer mandeep singh (Ph-[protected]) came, but during his stay there was no noise from refrigerator. Then he told me when ever noise is came call me. After that when noise is came i called him so many times but till date he did not visit to resolve the complaint. Pls do the needful and resolve my issue.

From
Vishal kumar
H. No-112/18
Back side police line
Nangal kotli
Gurdaspur (Pb) 143521
Mob-[protected]

I bought new whirlpool refrigerator on may 2010.. Just before warranty period getting over there was complaint about the cooling and the service agent got it repaired for which i paid around rs. 2, 400/-. Now the refrigerator is not cooling at all and it seems some board has to be replaced which cost.. So my complaint is why such a cheqp quality product.. Which cannot work properly even for 8 years period.