Whirlpool India Complaints & Reviews

I had purchased whirlpool washing machine with much hope and belief in brand value and quality.
But after three to four year o[censored]se, it started giving problem.
It is generating too much noise in spin cycle. So, I contacted whirlpool customer care.
I was informed that, it will be charged 450 INR for inspection only, isn’t it too much for only inspection??
But no problem, I agreed to it. One technician visited and he told that bearing is damaged and it will be charged around 6000 INR.
I was shocked, what! Bearing cost is around half of the washing machine!!!
And how come it got damaged in three to four year of general use, isn’t this is a serious quality issue??
I checked with my other friends and colleagues and they strongly suggested against whirlpool washing machine as they have went through this experience.
There are some questions in my mind that has to be answer by whirlpool.
1.) How come bearing is failing so early and so frequently? Sure, it’s not a quality parts and if so how they are charging approx half of the machine cost?

2.) Washing machine prime mover is having 10 year warrantee and part price is only 2000 INR. Isn’t warrantee should be on costly parts and not cheap to replaceable part. If isn’t the case then highlighting 10 years warrantee is only gimmick and fooling the customer.

3.) New 6000 INR bearing warrantee is having only three months warrantee. This clearly shows the whirlpool itself has no confidence on its parts. And they are looting the customer by supplying low quality products.

I have talked too many in my social circle and it was quite clear that whirlpool is not only supplying cheap quality products but also overcharging the customer for the spare parts which are of equally bad quality.
Whirlpool should give proper explanations of the issue raised above. And stop cheating customer.

I have given e-mail to whirlpool help desk and even to their MD but no one have even thought of replying to my concern.

My simple suggestion is don’t buy whirlpool product, they will last till warrantee period then they will simply loot you. And no one will bother replying you in whirlpool India.

Sub : urgent : escalation | whirlpool washing machine | need to change my purchase date to 10th nov, 2018 (From 10th april, 2018)

Hi,

I had purchased whirlpool washing machine on 10th nov, 2018 (Sr. No : inb[protected] and got it installed and also had a demo on 17th nov, 2018 by whirlpool service center executive (Sr # : gb[protected]). A service request is also logged for the same on dated 16th nov, 2018.

But i got surprised when i got a call from whirlpool for the feedback and they informed me that my warranty will be started from 10th of nov, 2018. I immediately connected to customer care and they told me that they cannot change the date of purchase as it can be done from service center. So they had taken a fresh request (Sr# ; gb[protected]) for the same, then an executive from whirlpool service center and taken the snap of the washing machine barcode and also of my purchase receipt. He told be that my date of purchase will be definitely updated within 3 days in their system,. After 3 days, i called the service center and they confirmed me that my date of purchase has been updated from theor system and it is currently made to 10th nov, 2018.

Today i just made a call to customer care to just verify it and to my utter surprise once again, they told me that my date of purchase is still 10th april, 2018 and this time also they cannot update it as they don't have the power. They once again told me to connect third time to service center for change in my date of purchase (To be made : 10th nov, 2018). I am currently out of town for 2-3 months otherwise i would have personally gone to your service center and tell them what is this going on? You are making fool of people. We are not not free peoples who will be running behind you for no problem of mine.

I request the whirlpool higher authorities to take a look at my case on urgent basis with high priority and update my date of purchase to 10th nov, 2018 in your records (Instead of 10th april, 2018) immediately.

The details of my washing machine are :-

Mode no. : 30136 (8 kg, dry ace 8.0 dry stn free)
Color : flora purple,
Sr. No : inb[protected],
Date of purchase : 10th nov, 2018
Sr # : gb[protected]
Sr# ; gb[protected]

Regards,
Jitender khanna

Hi,
I got issue with my washing machine 3 months ago, the machine is still under warranty. I raised complain and got assurance that technician will visit within a day but no one came. We called the customer care again and re-raised complain but still no technician arrived. We kept calling the customer care and they kept assuring that the issue is escalated and someone will visit soon to fix the issue but its 3 months now and no one ever visited our home to even check the issue.
I am now planning to reach bangalore consumer court and request for compensation for the harassment i have faced. If whirlpool still does not take any action now after reading this then i will have no option but to reach consumer court.

I have attached the invoice copy with this complain for reference, i am expecting immediate help as its 3 months now and its very frustrating situation for me. Please contact me on '[protected]'.

Name: manjula / vinod
Registered contact: [protected]
Address:
Manjula,
Vinayakanagar, 6th cross,
M. V. Extension,
Opp govt boys & girls hostel,
Hoskote, bangalore rural district - 562114.

I bought ur so called comprehensive home plan (Amc) for 4720 rs... My plan will over on 20.12.2018... I have replaced my all filters including ro membrane 1.5 months ago... But from yesterday my filter doesn't work properly... For this i called technician and he said, the ro membrane filter has stopped working and i have to replace it for 2400... As per my knowledge the life span of one ro membrane is minimum 1 year... I m living at chandannagar, hooghly where the water quality is descent, tds is 440... My question to you sir is it possible for a middle class family to invest (4720+2400)=7100 in a year for water excluding electricity...??? What kind of products u installed that may stop works only within 45 days??? Kindly tell me... I m so disappointed as your services... Waiting for ur reply...

We bought top loading whirlpool fully automatic washing machine in 14/11/2013
Bill no:b 9119
It worked well for a couple of years as mentioned in the warranty. But from the last month there was a heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be rs 472/-. I accepted it and their person came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. And said the cost is around rs 5000/- that also comes with only 1 months warranty. On hearing this i was shocked i fell that washing machine of this company will work only for the mentioned warranty year afterwards all problem will occur. Please dont buy whirlpool washing machine.

Whirlpool ro is not working i made service request hr [protected] dated 10-11-18, i have talked twice on toll free no during last one month & already submitted complaint on their official site:no action, no call, no response, not a single visit by any technician :i am crushing myself why i purchased whirlpool product. I had also purchased refrigerator of the same company and facing similar problems

Hi i am hari. I request for service on 29/11/18. Service person came and explain about problems and suggest to change ic board. I pay the amount and he change the new board but he didn’t check it is working or not. He get money for that product and service cost he went. Next day i put washing machine it doesn’t work. I call to that service person and say about problems on 2/12/18. Still now they didn’t respond and still my machine is not repair. Worst service and simply high price billing and worst products. Totally disappointed.

I lodged a complaint with Whirlpool Customer care for repair of PCB and the technician looted me with a bill of 4900 INR.
My company number is : SR Number GB[protected] .
It is a fraud company cheating customers and dealing with fraudulent dealers giving handwritten bills, forcefully replacing instead of repairing and overcharging.

Such pathetic After Sales Service and cheating by the company is totally not acceptable. Everybody is happy passing the buck around to someone else.

I am taking to Social Media and the Top Management unless and until this is sorted out on priority basis.

These companies should stop taking consumers for granted.
I'm sorry to say, but you have actually lost a repeat customer who is extremely well connected.

I raised complaint on nov 27 regarding my washing machine dryer not working. Then mechanic came on december 1. We paid advance of rs.550 and the total billed rs.3550. But the mechanic not fixed and replaced the dryer. He billed for total amt and got the advance of 550 rs. Complaint also closed without resolve the problem. The ticket no cn[protected]

Top-loaded washing machine was purchased on 15.11.18 and was installed on 16.11.2018 vide sr. No. 60699/16.11.18 without rat guard, as the company packed different model rat guard with the machine, which was supplied to me.
As promised by the seller new benco electronices and service agency, on 17.11.2018 technician supposed to install right type of rat guard.in spite of repeated requests to technician and written communication to the company till date no rat guard is fixed by the whilpool.in different attitude by the service center as well as company towards customer.

V. A krishnan.

Hi, i was pursued by whitlpool executive that if i pay for two years amc i will get six months addon extension which i had negotiated for 12 months. The executive convinced to make payment and he will punch 3 yrs as amc duration. But to my surprise i received only 2 yrs amc. Despite several emails noone is responding from whirpool!
Regards
Suvarna
Amc no 6405 done on 12 nov 2018

I had ordered a whirlpool washing machine on october 25 2018 through amazon. It was delivered on 30th of the same month after which we realized it was a damaged product. We contacted the service engineer and sent pictures of the damaged product. A complaint was registered and i was informed it will be delivered within 10 days. I did not have response for 2 weeks.. We had to follow up everyday. Finally we got a call from the delivery guy asking about our address. I made it clear to him that i will be available in the evening for which he agreed too. Since that day he was not responding properly and was so casual about the delivery that when i call he would constantly postpone it or turn off his phone after my call.. This happened for the 3rd time today. I had no other option but call the customer service again. The reply from them was that i had to register a complain again and undergo the same process again. It has been a month now and i have got no proper response from any of your service authorities.
Complaint no:1
Bg[protected]
Complaint no:2
Bg[protected]

We have called the customer care for replacement of broken washing machine cover for our whirlpool top load washing machine and even after calling the customer care for multiple times, no one responded. They say that service person will contact you, but no service person has ever visited our place. We have even called the customer care three times to report this, but no action has been taken as of now.

We have purchased whirphool refrigerator in 2013 from reliance digital. Few days ago it caught fire from inside. The fire was so intense that it melted the inner parts but the effect was not visible outside. Since the effect the visible outside we could not do anything to save ourselves. This could have lead to blast and it was a matter concerning our lives. Black fumes were created which was suffocating. We raised our complaint to you people on 3.11.2018 and your technician visited an took 400 bucks (without issuing proper invoice) just for looking at it. He went away after taking few pictures and assured to provide proper solution of the same. We have been tracking them, the area manager, whirphool complaint cell via call but no response is received. Once the area manager told that the company shall replace the sameas it is the matter of life. Now he has stopped taking our calls. To our surprise your person called up today to tell us that the we should take up the matter with Reliance Digital because you have purchased it from them and whirphool have made mutual agreement with Reliance Digital that if any complaint comes in the product of whirphool, Reliance Digital will take care of the same.
Now my questions are:-
1. Who is responsible for the damage Reliance Digital or whirphool,
2. Who will take the blame if that blast would have taken our lives,
3. Why customer should suffer because of these two,
4. If there is such agreement why can't they give us the copy/ public notice of the same,
5. Why the matter is taking so long, that too after regular follow up,
6. Who is responsible for the mental harassment we are facing.

Please take this matter urgently.

My fridge is not cooling properly. I need to switch off it every 3rd day to make it work properly. I complained on oct 1. A service person came and took around 700/- for repair but after 1 week again the problem persisted. He didn't turn up after that. It's really pathetic on side of these persons that they don't care about our problems. Ff400 elite is my model no, and sr no was lk[protected].
When i called him, he said that the refrigerator...

Sir,
I soumen ghosh from kharagpur iit mining engineering department project staff i purchase my home address vill-arashini, p. O-balarampur, p. S-kgp local, pin-721301 one double door freeze from raipur electronics pvt. Ltd inda kharagpur paschim medinipur dated-12.07.2018 after installation this freeze cooling problem and water leakage i complain whirlpool customer care so many times but they not repair my freeze problem and continuasly harass me i already complain whirlpool customer care, service center and raipur electronics inda kharagpur please repair my freeze problem if not repaired please change my product.
Invoice no-kgw/sa1819/00555. Model no-20860.

Thanking you
Soumen ghosh

Mob-[protected]

I had brought fully automatic top loaded washing machine on 15 feb 2016. After a good run my machine stopped working on[protected] so i called to cutomer care for support. Initially after registering my complaint (This time i have not taken any complaint number) i got a technician name amit panwat and he told me that my motor is not working but my machines motor has a warranty of 10 years so i shared my bill with him to replace it. He told me that he will revert after 2 days but after 3 days when i called him he doesn't responded to my call.
I got surprised when i again call to cutomer care center and as per them i have not registered any complaint there, i explained them everything but still not get any update than again i have to register a new complain and this time i have taken the complaint number i. E. Dl[protected] and again i received a call from new technician ashu. He visited my place and after inspecting my machine ractify that machines motor is fine but the tsp (Gear box) is damage which need to replace and that cost me rs. 6000/-. I contacted to customer care center for cost confirmation but they were not aware of the cost (I got surprised again) as per ashu the warranty of this new tsp will be only of 2 months, i lost my confidence with the genuinty of whirolpool service center. I paid him him his visiting charges of rs. 475/- and ask him to visit again after two days and we will confirm for the same.
Now i want to crosscheck it with local technician than i taken one vendor number from justdial and informed him to come for a visit. Now one new technician from home care india named salman came to my place and seen my washing machine. He changed one belt of my machine and my machine is now working properly. Salman taken only rs. 400 from me for visit and belt.

I want to ask whirlpool guys:-
How do i trust you from now?
Why would i buy any of the whirlpool item after knowing that you all are here to cheat?
If you can't provide after sales service than you should stop serving with your electronics and home appliances.
How will you justify the cost of home visit of your technician? Is that the way to cheat?

Very disappointed with your after sales service and more than that of your way to serve your customer.
I will never bring anything from whirlpool and try hard that nobody near and dear one of my will take it

We bought a 500 liter intellisensor fridge just 5 months ago and it has stopped cooling. Their website claims that a technician would visit in 24 hours. We have made more than 10 calls and no technician has even called. You guys just keep regretting the inconvenience without providing any resolution. The worst thing is that a new fridge just stops working. Have never seen this even with inecpensive basic brands. No idea what sort of material these guys are using. The service is also extremely unresponsive. I want my money back. Bg[protected]

Please do not ever buy a whirlpool a. C.! Especially if you're at mangalore! Their service is so slow and customer service is slower than a turtle! Most of them don't speak english even if you request for the english language during the language selection! They take months to solve a complaint and ask you to call hundred people to get a simple work done! If you're planing on buying their # products which they support with amazingly stupid consumer care please don't!
It has been a month since my a. C. Stopped working and they still haven't solved it. Every time i call them they tell me that it will be fixed the next day which ironically never comes! They ask you to call different people to get the job done but sadly no matter how many complaints you give or no matter how you making 100 calls won't help you solve the issue.
So if you're planing to buy their really poor products with the even lamer support, save your money and go for another brand!
You're a sad excuse for a customer care! With people like them in your team you're ruining your rep.
- rep would never sujest your products to anyone!

Reference Complain number IN[protected] dated 28.10.18.
When I started to push Whirlpool to close the issue, today they sent duplicate part as replacement even though I had asked them yesterday only to take 2-3 more days but send only Genuine & original parts.
This act is totally unethical & Whirlpool must act to stop that such incidents.