Whirlpool India Complaints & Reviews

Purchased fridge on aug 15, 2018. But not able to use it for single day. Raised a complaint on 29th sept and service engineer checked and told that compressor is damaged.I agreed for replacement on 4th sept. they inform that it will take 10-15 days to replace. But till today 5th oct, i didnt received the replacement. The damaged one staying at my home. Servce company not responding well

I registered a complaint about my whirlpool refrigerator replacement on 6 th sep 2018. My complaint is not yet solved. Everyday i call customer care and service center but no use, waste of time. Customer care says only 10 days for replacement. But no response from service center. When i call service center they told me i will inform you l. What should i do to solve this problem.
I think i want to complain against whirlpool in police station.

Dear sir / madam,

My whirlpool washing machine was not showing me the correct program function so i called the company technician to rectify the same... He suggested us to change the program panel which was changed 2 years back for the new machine... I asked him for any chances of repairing the panel to which he said "no"... He took a handsome amount of around 700 rs for the visit charges and left without doing anything... I called for the external repair technician and he made my machine work without replacement of panel...
My question is that is there really a expert technicians whirlpool is having or they are just to take exorbitant money from customer for unjustified reasons??? I am really disappointed with the customer service of whirlpool being a customer for more than 10 years with my family buying whirlpool products...
I assure you that i won't buy any whirlpool products in future and won't recommend it anyone...

One unsatisfied disappointed customer
Vikas lokhande
Mob.-[protected]

I registered a complaint about my whirlpool ac board replacement on 10th july 2018. Its being 3months and my complaint is not yet solved. Everyday i call customer care and service center but no use, waste of time. Customer care says only 2weeks for replacement. But no response from service center. When i call service center they told me that they didn't get borad from whirlpool. I bought ac for rps 32000 and their response is pathetic. What should i do to solve this problem

Dear Sir/Mam

I am a resident based at Hisar. Though Myself fond of the Whirlpool appliances however recent service from whirlpool is quite surprising.

1) I have lodged a complaint at your customer care on 06.07.2018 about auto-off of the refrigerator after every 8-9 hours and restart after pushing the 6TH SENSE Button

2) Technician Visited and informed that All parts including Compressor is ok however seems some wiring issues (will cost around INR 2K) and ask to send the refrigerator to your service center for repair

3) Considering it was peak season and kids were at home - I suggest to send after 15-20 days which technician agree considering still on workable consideration using 6th Sense Button

4) A Fees of INR 450/- was paid via receipt number 15889 dated 07.07.2018

5) However when i called technician to lift the refrigeration to your service center - Surprisingly My request was ignorned

6) I need to lodge a complaint again to you customer care on 05.08.2018 and on 6th August, technician lifted the machine to service center (I paid INR 200 for transporter on request from technician)

7) On 11th August, I receive my refrigerator stating its working fine (I again paid INR 200 for transporter on request from technician)

8) On 13th August, i again need to call the technician saying now 6th sense issue has resolved but freezer is not frozing the ice

9) After my repeated request technician visited and told that - There seems blockage in the Wire/pipe which will be cleared through gas cycliner and you need to send to service centre.

10) Though i was interested to get this fix at home only but on request of the Technician, it was again send to service centre on 11.09.2018 (Again cartage of INR 200 Paid)

11) I have told that it will be repaired and returned by 14th Sep

12) On 15th September - Mr Ravinder Punia called and informed that compressor is out of Order and it will be replaced with costing of INR 5200./-

13) Considering I spend lot - I immediately ask to return my refrigerator in same condition as I would like to use without repair

14) To My surprise, I have been informed that technicians have released out all Gas which i filled 2 months ago only

15) Nothing was discussed and no approval was taken to release out Gas for repair

16) Due to negligence of your service center, My Refrigerator has been brought to non workable condition /Zero level

I want my refrigerator in the Original condition as nothing was discussed with me about pro-cons of the problem.

To get my refrigerator in original condition - i again have to call your customer care vide complaint number HR[protected] dated 16.09.2018. They advised to contact local advisor but i am not hearing anything from center.

Without refrigerator, Life of my family member and kids become terrible.

I appreciate immediate resolution and arranging by Refrigerator back to home in original condition ( i want to use without resolving the freezing issues)

Thanks
PD Mittal
[protected]

I have used Whirlpool's automatic washing machine for the last 15 years with complete satisfaction, so when it started giving me trouble I purchased another machine (Model 360 Bloom Wash) on 27/6/17 from Sangam Electronics, Model Town, Delhi.
But now I am not at all satisfied with its functioning.:
1 The machine starts working with very little water and the clothes run semi dry and I have to pour water in it
2. The clothes remain dirty even after washing as the top layer of clothes does not mix with the clothes lower down and these keep on circulating at the top only.
3. The clothes get entangled and fray at the seams.
I have requested the engineers from the company but they were of no help.One of the said that there is some manufacturing defect in this model and they working on it and after it is done, this machine will be replaced.
I am now fed up with this machine and I want the company to either get it right o replace it with some better model.

A refrigerator of whirlpool was purchased on 01/08/2012 amounting to rs. 30000/-.in the very first year there was a problem with a part for which a replacement was being done. Now on 11/08/2018 the fridge suddenly stopped working. A complaint was being raised at the whirlpool customer care no. [protected] and a complaint no. Kl[protected] was allotted. The engineer came and on inspection initially said an electronic part has stopped working and said the replacement of such will rectify the problem. After a couple of days a different person from the whirlpool’s end came and took some photographs and said that due to water retention the whole back side has been damaged. After a couple of day we were informed that the company cannot replace the damaged part and hence the full refrigerator will be replaced and for such a 75 percent depreciation with 1000 rupees transportation charge will be deducted. When we informed the company that the damage has been due to company's defect and the company's inability to replace its defected part, the company agreed to provide 50 percent depreciation with 1000 rupees transportation charge too as waived off. The said was confirmed through an email dt. 03/09/2018 from mr. Sandipan gayen. On having a telephonic discussion with mr. Sandipan gayen, he confirmed that either i can go any whirlpool fridge in which the amount of 15000/- will be deducted immediately or a refund of that amount will be provided if whirlpools refrigerator is not taken. But the refund process will take time of 40 – 45 days. Before taking a decision my family members had gone down to various shops to select the refrigerator. I regret to inform you that none recommended for whirlpool products, instead asked to go for any other brand rather than whirlpool. By this we were so disappointed that we decided to go for lg or samsung. At last on 14/09/2018, i proceeded for lg refrigerator and asked whirlpool to process the refund of rs. 15000/-. On hearing that we have applied for refund and not its product the company, whirlpool took a u-turn and changed its own words, saying that the refund will be of 25 percent with additional transportation charge of rs. 1000/-. It is noting but sheer harassment to the consumer. First the company passed on its inability to the consumer and now when its products are not sold the company has started indirect blackmail process to force its products on consumers.
Hence the refund of rs. 15000/- as informed need to be processed asap.

Dear whirlpool,

I am extremely getting dissatisfied with your unresponsiveness on issues with new washing machine. It is making some noise during drying process and technician did not find anything stuck inside. He asked to send the machine to service centre so they can disassemble and repair some broken part. Moreover i pay to and fro transportation charges.
This is not acceptable with new machine and want whirlpool to fix the issues possibly replacement.
The machine is not in use for few days and seems like i wasted my money on bad product. After sales service is not satisfactory and need whirlpool management to pay some attention.

Regards
Sanchit rellan
[protected]

I am from trichy, tamilnadu and my under the counter ro system with whirlpool has not functioning properly for about a month and i have been trying to get the trichy service centre office to take a look at it for the past month, with absolutely no response whatsoever. A guy named arul has been taking my complaints for the said month and when i called in to their office, they are telling me no such complaints has been registered. They still haven’t reolved it yet. Worst worst service.

Dear sir/ madam,
I purchased an intellifresh / neo refrigerator (Model: ff 2d 355 d/2017) from “sri kalyani” (House of electronics), sukhnivas building, 8-1-416 and 417, r. P. Road, secunderabad on 08.09.2018 by paying an amount of rs 33, 630 /- including transport changes.
The item was delivered on the same day evening. When opened it was found that the both the doors of the refrigerator are deformed in the front portion, improper alignment and some of the internal fittings are missing.
Upon reporting the service engineers responded lately and recorded the observations. However, till date the item has not been replaced.
It is shocking that such a big company is supplying defective items with no regret and there is no arrangement for taking the item back. It is also interesting that the shop has also ignored the warranty certificate and not put the dealers stamp and signature.
Under this situation i request you to replace the items immediately to maintain the good name of your company.
With thanks,

Complaint for Top Load 8 kg W Machine on 16.08.18..PCB diagnosed to be replaced...given three days time...out of stock...another two/three weeks given...unwashed clothes piling up hence requested for alternate arrangement till PCB is changed...Whirlpool repaired the PCB and started machine with assurance that as and when new PCB is available it would be replaced till date machine is working on repaired PCB with intermittent problems. The Machine is under AMC for the last 3 to 4 years. Emails sent at helpdesk remained unreplied...contacting customer care at toll free number Gurugram...assurance was given for call back...no call received...twice complained in the complaiant/feedback form at Whirlpool Website with no response. I am unable to understand that what is the use of taking AMC for Whirlpool products if the same are not repaired properly in time. If Whirlpool is not able to replace the PCB of my machine they should refund me the AMC amount or replace my Machine.

I have given complaint at 18 august.. Till now its not resolved yet.. They waiting for part.. Near to 1 month.. It is under amc.. They came in 4 hrs and take the amc amount.. But service nobody responding.. I calling customer care.. Technician every day.. But they are ignoring because i am under amc (Given a money in advance).. Please help me to solve this issue.

Took new washing machine and from day one machine is not functioning properly if we lodge a complaint engineer will come and only one day it works properly and again it ll stop functioning. We want replacement of machine or else refund. Worst product of whirlpool. Just looking for replacement of machine or refund of money back. Cannot keep on complaint on daily basis want one permanent solution.

Hi, i had complained for the refrigerator issue on 3rd aug.2018 (Complaint no. S[protected] and attended by technician mr. Nasir on 4th aug.2018 and replaced the thermostrate by charging rs.2200/- + 400 service charge. Within a week again same problem started and the person who attended the service is not at all attending the complaint on repeated and continuous calls from me.
I didnt expect so poor and disgusting service from whirlpool. Mr. Nasir is completely ignoring my repeated calls.

Ur service eng sold me cleaner for washing machine but the product was expiry date & some plastic part also charge & the charges was recd by him while the machine part was ok they why to change. My question is ur srvice eng. To cheat the customer pls help replace my clearner & return my money for the change part. My serv req. No. Is 18825 dated 24.8.2018 & 12866 dated 16.8.2018
My no. Is [protected] & the eng. Name was mubarak & subodh kumar coming from impluz home care servies patel nagar new delhi & so many call in this regard but no responce. Pls tell me what should i do.

Bought top loading fully automatic washing machine in nov 2017. Last month i.e in august 2018, its top lid got off / the pasting of the top lid /cap detached from the machine which was pasted with double tape. Its a design /product fault. Now the company is asking for Rs 1850 for the repair saying that its a plastic part and would not covered under warranty.

I don't want to pay this amount since the machine is still in under warranty and top lid is detached due to poor quality of the tape or design. secondly the lid is not neither broken nor tempered with, then why should i pay for company poor quality product design.

Last but not least, what's the guarantee that if its repaired, it will not happen again because as per my understanding the design of the machine lacks basic understanding of weight and mass. Double tape could not hold that much of weight. The whirlpool guy also accepted that this is a regular complaint with this model.

I request a replacement for this model or complete refund.

Pls Help !!
Anshul
[protected]

I was purchased new whirlpool refrigerator past 09 months ago from bharath electronics, 100ft road, coimbatore, after three months door key lock not working properly and call your customer care no.[protected] but your customer manager not responding and also he told me complaint anywhere i dont care key lock is not warranty shouted me and after four months 1.9.2018 bulp was fused and total publp rs.50 and service charges 150/- why?
The refrigerator purchased within one year so many problems in your product, in mean time my relative look my refrigerator and opinion, i do not recommend purchase your product.

R. Manickavasakam, [protected]

Whirlpool fantasia inverter ac is about 1.3 months old and hence out of warranty period. Somehow got a whirlpool technician by registering a complaint at the toll free number [protected] that is only meant for south india according to your customer service representatives. Everytime i called i was promised a call back but no one would call except for once to register my complaint. Technician detected a problem with pcp on 28.07.2018 and took rupees 2000 advance (For rs 9000 fee) on 31.07.2018 promising to fix it in a weeks time. We are on 03.09.2018, no one has contacted me regarding this. I have called the technician almost every day after 1.5 weeks since he took the money, he keeps saying that the part needs to come from faridabad and needs a week more. Three weeks have passed by yet no updates from them. Their address is :
Cool care
Shop #2, opp ankur apts, kadamwadi, marol pipeline,
Andheri east
First of all, we had high expectations on this ac model, but within such a short time has started giving us problems. Your customer service gives me zero response as they start out saying i cant speak to them as im a resident of mumbai. Why have you provided a toll free number in that case. Are your products designed only for those living in the south of india???
Need an effective immediate response from the authorities.

My fridge stopped cooling two days before and then had lodged a request for service engineer to check and rectify. Service engineer came and checked and told that compressor has to be replaced. Our fridge was 6 yrs old only and we had lot of faith on whirlpool company and that is why we had purchased this.
We could not believe so somehow went for second opinion and called service engineer from urban clap... To my surprise only relay was not working and today my fridge is working fine.

This is the biggest robbery and theft which a company can do am feeling ashamed to have bought a thing from an unethical company. Really shocking experience for me as would have purchased a new fridge. But a big thank to urban clap for providing prompt service and great support.

This is nothing less than cheating and want to put on record my dissatisfaction bcos had great trust on whirlpool as company and had purchased ac and other electronic equipment but from now on will not purchase anything from whirlpool.

My whirlpool double door refrigerator has problem of over cooling since more than a month.
Local service team changed lot of things in first visit but couldn't resolve the problem. They changed some more parts in 2nd visit but still the problem persists.
Local team seems to be incompetent as they work on trial basis.
Call centers have very poor response. They don't care to contact customer to confirm if the problem is resolved or not. They update the status just on inputs from service center.
I have not seen such kind of process anywhere.
I'm loosing lot of eatables every day due to over cooling.