Whirlpool India Complaints & Reviews

With respect to complain# bg[protected], mr. Venkat[protected] replaced some electronic panel in my refrigerator without proper testing.
Company charged me rs. 5313 which includes cost of panel and service charge.
Post that he suggested switch on after 2 hours and it will work. But the problem remained as it is, when i followed the instruction.
Its been 2 days since i am trying reaching out technician to give a visit why even after changing parts, problem is not fixed. But no response. Even the call centre executives don't know a way out, there call centre is worst in world, first they don't know communication guidelines and never tries to hear us out. Neither the number[protected] connects, it's like full of noise and you cannot explain things in english.

I have wasted lot of my time communicating to either call centre or technician on this front but no clue if anyone will take a proper action.

It's a must to get my refund if things are not working and compensate for my wastage of time.

The spinning in the washing machine is noisy, i logged a complaint the tech visited and said its a bearing problem and it will cost roughly around 5500. I am not happy with this. My complaint number is bg[protected]. Why should a bearing cost that much? The techs said that more than 4 parts need to be replaced (Bearing gear box, oil box etc). Its an overkill

It has been a month since i have lodged a complaint regarding non functioning of a. C. The company has failed to give me a valid reason why there has been a delay in servicing the a. C. Everytime i call the customer service or the local service guys false promises are being made. This is not expected from a well reputed company like yours.in future i will probably have to think twice before getting gadgets from your company looking at the quality of customer service being provided.

We have a thick fan of whirlpool products. 3 months before our whirlpool washing machine has complaint. We have contact the service center at alleppey, and they are checked the machine on 6/9/18 and told the washing motor has complaint. And they are inform me the motor was out of stock and wait 1-2 weeks.
But till now our washing machine is stuck on their floor.
We contact continuously and the service peoples says the parts is not came.
I think they haven't any responsibility for solve the problem. Our family have 4 children and 6 adult peoples. All are working peoples and students and 3 months old babies. We are suffer the situation. And now regret for bought the product.
We hope the help from customer care.

Address of the service centre :proffesional home care, authorised whirlpool service sentre, kaichoondi, alapuzha. Ph:[protected]

Work order no f 91 model no: 12348 serial no:ind[protected] dated 6/9/18
Customer name : savier, mararikulam ph: [protected]

Hi,

This complaint is regarding whirlpool washing machine pcb repair cost.

I called the engineer as my machine was not working, he checked the same and confirmed that there is a problem with pcb mother board replacement price is 4500 /- plus labour charges

Can you please confirm that what is pcb repair and replacement cost for whirlpool washing machine whitemagic 123 651si?

Big issue of pcb replacement / repair.

Thanks

Date of incident: 11/10/2018
Date of purchase: nov 3, 2018
We bought whirlpool bloomwash 360 degree pro from viveks showroom in kandanchavadi. We were delivered an old make called bloomwash 360 degree. The machine we expected was bloomwash 360 degree pro. The outer box had the name as pro but the machine doesnt have the name pro on the top panel. The pamplet had the name as pro. The bill also had it as pro. But the machine inside the packing doesnt have that word at all. We understand that we have been cheated. We are sent the old model with a box display having the new model name. I need a replacement for this. Unfortunately we have noticed this only today after few days o[censored]se. We dont want unsold old model. We want the product which we paid for and which we were promised delivery. The machine doesnt have the word pro printed anywhere. Manually a sticker is stuck with the word pro. This is unacceptable. We want a solution for this. We ordered the newly launched machine but were sent an old model. Please solve our issue by giving us a replacement.

Please refer to my earlier complaint which the company has unilaterally declared as resolved.
I complained to consumer complaints .in on 16/9/2018regarding Whirlpool Washer-DL [protected] which had many problems.After a few days someone from Whirlpool called me to enquire about it, I explained to him in detail the difficulty faced by me. He then sent Mr. Joginder Singh to check it.He checked and found that that the water level sensor...

I bought a fully automatic 7.0 kg whirlpool washing machine last month. While washing the cloths i noticed that the machine is fluttering violently when it is spinning. There is a huge vibration and abnormal sound too. The matter was reported to the customer care. Technicians came but did nothing. It seems that there is a manufacturing defect in this machine. Please do the needful.

I submitted my complaint on sept.2018 within warranty period. Company engineer mandeep singh (Ph-[protected]) came, but during his stay there was no noise from refrigerator. Then he told me when ever noise is came call me. After that when noise is came i called him so many times but till date he did not visit to resolve the complaint. Pls do the needful and resolve my issue.

From
Vishal kumar
H. No-112/18
Back side police line
Nangal kotli
Gurdaspur (Pb) 143521
Mob-[protected]

I bought new whirlpool refrigerator on may 2010.. Just before warranty period getting over there was complaint about the cooling and the service agent got it repaired for which i paid around rs. 2, 400/-. Now the refrigerator is not cooling at all and it seems some board has to be replaced which cost.. So my complaint is why such a cheqp quality product.. Which cannot work properly even for 8 years period.

Purchase the refrigerator with 3 door on april 2018 and used for one week. After that we went out of town for six months and we switched off the refrigerator. After returning when we started the refrigerator it was not colling even after keeping the refrigerator on for the whole night. We lodged complain and then the service person came and told the refrigerator has got chocked. And after one day he again visited with the required parts to fix and worked for almost 3 hours it's started cooling but after 15 mins its stopped cooling. And he told us to keep the refrigerator off for two hours and the start to see if it's cooling or not if it does not cool again then switch off the refrigerator. Worst service by whirlpool and useless product ever i have used. Purchased it from bhubaneswar from raj electronics bapujinagar.

Your company is totaly a fake they dont know how to talk with custmore they are thief they send there worker and afternthey tell us person is not from company person from company looted us with rupees 10, 000 and now company is saying now he is not in company now what to we have given money and refrigerator is still not working

Dear Sir,

I am writing this mail after I got fed up doing daily complaints with Retails shop where I had purchased the Whirlpool Refrigerator, this thing i never expected to have after purchasing a product of such a reputed company like you which is Whirlpool.

As per retailer the refrigerator was of second and was being under very good condition only fault was on the body with dents due to which it was sold under seconds.

But after one week only I realized that I was cheated and I even called up retailer so many times but there was no response, and after 2 weeks of repeated phone calls complaints he mailed to Green Dust Company who is a third party company for warranty related issue of second hand fridge, but even it was a waste of time as no body responded to our mail and phone calls.

After few weeks when there was no response form retailer, Green dust company and whirlpool service center I went to shop where I had a good high voltage conversation with the retailer shop owner as he was the one who has sold us the fridge but he told me that I cant do any thing as I am only a retailer and you can go to Consumer Court and I (Retailer) gives a dam.

Now the problem is this that I have purchased this fridge and it is not working Retailer, Greendust Third Party Service Company and Whirlpool Service Company they are not giving me any service and my fridge is not working after my purchase of fridge i.e 28/08/2018.

The most important thing this fridge is installment based and financed from Bajaj Finance thus my address is what it is given in the company i.e L-79, Second Floor, Kirti Nagar, New Delhi, Delhi-110085. but the shipping address is of my shop where the fridge is being used and still today also it is here we have not changed any place.

Please help me as I have paid 22, 500/- for fridge and it is a hard earned money and due to cheating and unethical behavior of Retailer M/s Nutan Electonics, B-4/148-150, Sector-7, Rohini, Delhi-110085. I have being cheated and feel harassed by all the parties who are involved in the process.

I need my money back and want to return the fridge back or i will go to consumer court to settle this deal and make every one party for not resolving the problem and cheating with consumer as the fridge is only 1 month old.

I am attaching the bill along with this mail which was given by retailer which has all the rules and regulations protecting him (retailer) written down below and cheating with the consumer and providing only one sentence that you can go to consumer court i cant help you. As this is between Whirlpool Company, Green Dust Company and Whirlpool Service Center and I am not responsible as I have written all the Laws under my bill.

what a strange way to cheat consumer is there any one from Whirlpool company who can help me.

Thanks & Regards,

Abhishek Kapoor
Contact:- +91-[protected].

I have washing machine nd it was in warranty period... I raised so many complain but no action... Now finally visited and saying warranty is over... Very very bad service at all. T they have time to call for warranty extension but every time i told pls repair my machine issue then i will think... But every time they told we are registering your issue and wi share with concerned department but nothing happen till warrant support period.

Bought on 26 dec 16 from bismi appliances kozhikode. Does not heat up on checking, the service representative told due to less voltage at wayanad, it is not getting heated. Now the oven has been shifted to kozhikode, still not getting heated. That shows that the problem is not voltage, but some technical fault. Till date the oven is not used, which is a waste of money. Request for necessary repairs/replacement please

Have been a loyal whirlpool customer for over past 25 years. However my experiences with your incompetent technicians over the past 7 months has left me regretting my decision to buy your products.
I have a fully automatic white magic washing machine purchased in 2010.
This year it started giving me problems in march with le code flashing and it not going beyond the wash cycle.
A technician from j k enterprises came and replaced various parts for 6435/-
Again i had problems in september and a technician from the same company came and replaced parts worth 2505/-
The same problem recurred in october and this time i spent 9000/- on various parts.

However within 2 weeks the same problems started. And now i am expected to shell out money for parts replaced in march.

As you can see over a period of 7 months i have spent almost 18000/- on this machine.
I contacted your haryana branch coordinator mr. Rohit after getting his no from the customer care. He was extremely unhelpful and rude.

I want this issue resolved and my machine to be in working condition again. My opinion is that your company is either repairing the machines with refurbished parts or spurious parts.

Hi
I bought a front load washing machine from croma, new delhi during 2012. June, 2018 i shifted to hosur, tamilnadu. The machine is not working. Launched the complaint. Someone has visited and opened the top panel and told that the board is faulty. Will come back for repair. Since the. It’s in open condition and no one has turned back. I launched complaint at least 10 times. No use. I have sent the message to their md through messenger. He is also least bother. This is my last option. Hope some genuine guy from the brand will do the needful.

I purchased refrigerator in oct 2017 till than the refrigerator is not working properly and the refrigerator not giving cooling and ones changed compressor than again fault is doing that same problems than repair refrigerator now once again same fault. Thare are 3 times same fault in a year. And service man is also come late as 4 to 7 day so it's not a good so i want to change the refrigerator they said they are not possible in our policy so thay same fault 3 times in refrigerator in a year is possible

Hi,
This is chaitra from mysore karnataka i had as washing mechanic of whirplool which had a problem on last 7 months back i called whirlpool authorized service center srikasra services mysore and got repaired and they charged the bill amount of rs 3122 for bearing, starhub, oilseal s block, service charges, gst. Now i am getting the same problem technician visited and says the same parts to be replaced and says there is only 3 months warranty for the parts and says to take amc.
I request you to please rectify this please find the pic of service bill in attached file

Chaitra m
[protected]
Mysore
Karnataka

Extremely poor service by aj services (Whirlpool's authorized service provider), the service personal from this service center don't visit the serviceable home even after multiple calls nor do they give a courtesy call 2 to 3 hours after a complaint has been registered on whirlpool's toll free number, and when the service personal do come to service the washing machines, they give excuses to change a part and are lazy enough to give even more excuses and postpone work saying it will get right by itself. Either get rid of such poor service providers or get them to provide a service that is worthy of whirlpool's name. As a user of whirlpool products for over 18 years i demand proper and timely service.