Whirlpool India Complaints & Reviews

Complaint for Top Load 8 kg W Machine on 16.08.18..PCB diagnosed to be replaced...given three days time...out of stock...another two/three weeks given...unwashed clothes piling up hence requested for alternate arrangement till PCB is changed...Whirlpool repaired the PCB and started machine with assurance that as and when new PCB is available it would be replaced till date machine is working on repaired PCB with intermittent problems. The Machine is under AMC for the last 3 to 4 years. Emails sent at helpdesk remained unreplied...contacting customer care at toll free number Gurugram...assurance was given for call back...no call received...twice complained in the complaiant/feedback form at Whirlpool Website with no response. I am unable to understand that what is the use of taking AMC for Whirlpool products if the same are not repaired properly in time. If Whirlpool is not able to replace the PCB of my machine they should refund me the AMC amount or replace my Machine.

I have given complaint at 18 august.. Till now its not resolved yet.. They waiting for part.. Near to 1 month.. It is under amc.. They came in 4 hrs and take the amc amount.. But service nobody responding.. I calling customer care.. Technician every day.. But they are ignoring because i am under amc (Given a money in advance).. Please help me to solve this issue.

Took new washing machine and from day one machine is not functioning properly if we lodge a complaint engineer will come and only one day it works properly and again it ll stop functioning. We want replacement of machine or else refund. Worst product of whirlpool. Just looking for replacement of machine or refund of money back. Cannot keep on complaint on daily basis want one permanent solution.

Hi, i had complained for the refrigerator issue on 3rd aug.2018 (Complaint no. S[protected] and attended by technician mr. Nasir on 4th aug.2018 and replaced the thermostrate by charging rs.2200/- + 400 service charge. Within a week again same problem started and the person who attended the service is not at all attending the complaint on repeated and continuous calls from me.
I didnt expect so poor and disgusting service from whirlpool. Mr. Nasir is completely ignoring my repeated calls.

Ur service eng sold me cleaner for washing machine but the product was expiry date & some plastic part also charge & the charges was recd by him while the machine part was ok they why to change. My question is ur srvice eng. To cheat the customer pls help replace my clearner & return my money for the change part. My serv req. No. Is 18825 dated 24.8.2018 & 12866 dated 16.8.2018
My no. Is [protected] & the eng. Name was mubarak & subodh kumar coming from impluz home care servies patel nagar new delhi & so many call in this regard but no responce. Pls tell me what should i do.

Bought top loading fully automatic washing machine in nov 2017. Last month i.e in august 2018, its top lid got off / the pasting of the top lid /cap detached from the machine which was pasted with double tape. Its a design /product fault. Now the company is asking for Rs 1850 for the repair saying that its a plastic part and would not covered under warranty.

I don't want to pay this amount since the machine is still in under warranty and top lid is detached due to poor quality of the tape or design. secondly the lid is not neither broken nor tempered with, then why should i pay for company poor quality product design.

Last but not least, what's the guarantee that if its repaired, it will not happen again because as per my understanding the design of the machine lacks basic understanding of weight and mass. Double tape could not hold that much of weight. The whirlpool guy also accepted that this is a regular complaint with this model.

I request a replacement for this model or complete refund.

Pls Help !!
Anshul
[protected]

I was purchased new whirlpool refrigerator past 09 months ago from bharath electronics, 100ft road, coimbatore, after three months door key lock not working properly and call your customer care no.[protected] but your customer manager not responding and also he told me complaint anywhere i dont care key lock is not warranty shouted me and after four months 1.9.2018 bulp was fused and total publp rs.50 and service charges 150/- why?
The refrigerator purchased within one year so many problems in your product, in mean time my relative look my refrigerator and opinion, i do not recommend purchase your product.

R. Manickavasakam, [protected]

Whirlpool fantasia inverter ac is about 1.3 months old and hence out of warranty period. Somehow got a whirlpool technician by registering a complaint at the toll free number [protected] that is only meant for south india according to your customer service representatives. Everytime i called i was promised a call back but no one would call except for once to register my complaint. Technician detected a problem with pcp on 28.07.2018 and took rupees 2000 advance (For rs 9000 fee) on 31.07.2018 promising to fix it in a weeks time. We are on 03.09.2018, no one has contacted me regarding this. I have called the technician almost every day after 1.5 weeks since he took the money, he keeps saying that the part needs to come from faridabad and needs a week more. Three weeks have passed by yet no updates from them. Their address is :
Cool care
Shop #2, opp ankur apts, kadamwadi, marol pipeline,
Andheri east
First of all, we had high expectations on this ac model, but within such a short time has started giving us problems. Your customer service gives me zero response as they start out saying i cant speak to them as im a resident of mumbai. Why have you provided a toll free number in that case. Are your products designed only for those living in the south of india???
Need an effective immediate response from the authorities.

My fridge stopped cooling two days before and then had lodged a request for service engineer to check and rectify. Service engineer came and checked and told that compressor has to be replaced. Our fridge was 6 yrs old only and we had lot of faith on whirlpool company and that is why we had purchased this.
We could not believe so somehow went for second opinion and called service engineer from urban clap... To my surprise only relay was not working and today my fridge is working fine.

This is the biggest robbery and theft which a company can do am feeling ashamed to have bought a thing from an unethical company. Really shocking experience for me as would have purchased a new fridge. But a big thank to urban clap for providing prompt service and great support.

This is nothing less than cheating and want to put on record my dissatisfaction bcos had great trust on whirlpool as company and had purchased ac and other electronic equipment but from now on will not purchase anything from whirlpool.

My whirlpool double door refrigerator has problem of over cooling since more than a month.
Local service team changed lot of things in first visit but couldn't resolve the problem. They changed some more parts in 2nd visit but still the problem persists.
Local team seems to be incompetent as they work on trial basis.
Call centers have very poor response. They don't care to contact customer to confirm if the problem is resolved or not. They update the status just on inputs from service center.
I have not seen such kind of process anywhere.
I'm loosing lot of eatables every day due to over cooling.

Dear sir/madam

I purchased a refrigerator on 27/7/18. The model named whirlpool ice magic fresh 230l worth rupees 17, 000 inr from the dealer sony brothers (Hall bazar amritsar, punjab). A team of two came for demonstartion and in the process broke down the fruit basket which they did not mention but we found later. So we contacted the dealers and they assured us that it would be exchanged as it was under gurantee. So we gave them the broken one in wait of getting the fresh one and unfortunately we are still waiting with too many excuses.
Our last refrigerator worked about 10 yrs and as it was being outdated we thought of switching to a new one. Whirlpool was a big name in the market so we opted for it but it was like great cry and little wool. These things may seems small but it can affect the company's reputation to a great extent as i wont recommend the 400-500 employees working under me the same and this chain will exponetionally increase.
Its just a simple complain in hope you resolve it asap

We have complain on 20nd Aug 2018, and person came for check machine. He told us it will take 2 days if gear box available, then after 8 days gone nothing update from there. very poor service from big reputed company. When we call on today they are saying more 8 days will be required. Not taking complaint seriously. Complain number AH[protected]

I feel very sad to complain again and again on same issue, i have been addressing my issue 10th time in this month. No service men responds well, even after i paid a service charge of 4, 600 my problem not resolved yet. I gave complaint to customer care on 08/08/18, 10/08/18.in between many follow ups and again on 24/08/18. I was fed up complaining again and again on same issue, but no responce from your end. As a customer i was very unsatisfied with your services. Is this value you give to customers. Is this the way you treat customers. From past 1 month my refrigerator was not working. Even now i called customer care service and service person. Still yet no response. Awaiting a quick response.

Pls find my complaint sr nos : hd[protected], hd[protected], hd[protected].

I purchased this refrigerator in dec 2010. The ice maker went out and i had it replaced. I called whirpool to see if i could at least be compensated for the cost of the ice maker. After spending over one hour on hold and speaking with two # who pretended to be concerned i was told that if i had called them before getting the ice maker replaced they would have been able to do something maybe. I wonder what the difference is whether you reimburse me or the service company? I think they have no intention of doing either whether i called them first or not. I was not even sure it was the ice maker anyway. I will never buy another whirlpool appliance. So much for america made.

Very bad experience with renowned brand in india. Just got delivery and when i started using machine. The dryer is not working. It even didnt work one day. Have called customer service centre more than 20times. Still they have not come.. On website they promised to give service within 2hours.. Worst service from electronic brand have faced in my lifertime

Complaint id : 2052888.

Please note following my complaint, on 26.08.2018 at 2030hrs a technician came and the mother board was replaced. Tested and was working satisfactory. Today morning while using to wash cloths again the "ub" error was displayed and the spinning stopped.

This issue started on jan 2018. It's been 7 months now and for the 3rd time this "ub" error is displayed.

Kindly advise when can i expect a permanent solution.

Request to analyze properly and resolve the issue.

Regds,

Prakash kumaran

I have bought a refrigerator a year back and now suddenly its passing current due to which i called up customer care and he says i have to pay charges to the person who visits my house whatever the reason is.. Tell me without knowing the problem how can i be asked to py the money and why should i pay money if it will be your fault
I have used samsung refrigerator which last for years without any complain
Worst brand worst product and worst service ever i will never buy any whirlpool product nor i will suggest anyone else to do so

I have made a service request for my fridge door issue to whirlpool call centre. Service engineer visited us and asked to get it repaired locally. He said the plastic border of the bottom door which wad broken is not available. I asked why should i py again to local technician and what is the assurance of their quality? Service engineer and the store manager said it is not their problem. Such a money minded pathetic service. He collected service charge without any service and left.

If whirlpool does not have spares they should stop manufacturing electronics items.
I have also complin this to multiple emailid. They do not have the escalation process defined.

I suggest whirlpool, do not outsource service to inefficient company who cheat the customer. It is not good for your brand. You are loosing your customer.

Had purchased a whirlpool refrigerator which is under guarantee and now within a year the plastic portion of vegetable door has broken and now they say plastic portion is not under guarantee which is so pathetic. When u sell a fridge u make it of plastic parts and u can't even give guarantee on it. Why the hell u guys sell it with plastic parts where u can't even guarantee it. Whn i call ur service center these guys talk in such a rude way as if they own us. I want a solution on this. Again i need to spend 3000 for the vegetable door that way my full fridge cost will go up.

3 year old agitronics fully automatic machine. Machine is making too loud noises while wash cycle. They are saying need to replace gearbox. Alibaug service centre have people very much ignorant, they are just delaying the servicebsaying part not available, vehicle not available. It has been more than 20 days. Engineer will never receive call. And their office staff be like what can i do if doesnt receive call. Worst experience ever...