Whirlpool India Complaints & Reviews

Hi,
My Washing Machine was causing some click noise every time during the wheel rotation. I called the customer care, the service man came and told that 3 parts are faulty including gear box. The total cost of repair came as 10700/-. They took the full amount as they had to bring parts and then did not come to repair for 8 days. We kept calling everyday and they used to say that mechanic is 1 km away, he will reach in 30 mins but that never happened. we took leaves from office many days so that we can get the work done. on one day, I finally said that I am going to Police Station and register a Fraud Complaint, the mechanic came at 11:30 PM night that day and installed new part and immediately left. Since then whenever we run the machine, the machine starts showing "de" error and lots of dirt/particles come inside the box. We are calling everyday again now but no one is responding. Its almost 12 days of frustration. I am about to file a case in the Consumer Court now if nothing happens even after submitting a complaint here. I need immediate resolution within this week or else I will file a case in Consumer Court Bangalore. I have attached the Bill with this complaint.

Registered Mobile No.: [protected]
Service Bill No.: 192
Service Shop name from where the technician came after calling whirlpool customer care: Eminent Private Services, Kormangala, Bangalore-34.
Shop Manager Mobile No.: [protected]
Bill Amount: 10700 Rupees (Ten Thousand & Seven Hundred)
Washing Machine: Whirlpool 123 Nxt - Top Load.

Many Thanks,
Vishal Sahay.
[protected][protected]-----

Hi, i purchased a refrigerator 2 months back, it’s not working properly as sometimes it cools up the things kept in the refrigerator and sometimes not. I am not geeting any reply either from customer care nor from engineer towards part replacement. I have logged the complaint 3 times.
My final case no. Is gb[protected]
Kindly take this forward with whirlpool and help me out from the problem.

I asked to whirpool company for general service of my window ac. One of whirlpool executive visited to my home and told me gas is leaking and it needs to be bring in our service center. After that next day they installed the ac at my home. And here trouble starts. Now my ac is converted totally into junk, it noising and not cooling anymore. After lot of follow up with service center and call center they asked me to change the motor and asking for extra money. Before service it was working properly and now all of sudden all defects are coming due to such a big liar company experts. It is so surprising that company like whirlpool, how can they have such cheap service centers who are spoiling their brand name. I seriously suggest stop buying whirlpool products as this might be your position in future. Take a serious thought about it.

Hope any one from whirlpool might look at this message and will take this seriously to save their brand.

I purchased this whirlpool window unit 1 ton capacity in may 2016. I reported this compressor related issue in last 2 seasons but got no solution so far. The company technician visited but could not diagnose and resolve the issue. I am still facing this compressor issue this season and suffering badly because of this faulty product. Feeling cheated and harassed. Product serial no inm[protected]

Dear sir/ madam,

After waiting for a very very long period since 06 may 2018 to till date 21 june 2018 (More than one and half month) and lodging 4 complaints (I. Dl [protected] dated 07 may 2018,
Ii dl [protected] dated 14 may 2018, iii dl [protected] dated 04 june 2018 and iv dl [protected] dated 05 june 2018) and after carrying the machine to your workshop first for four days on 08 may 2018 and again for 14 days on the plea of parts getting from chennai for repair of the machine. After getting failure in your all out efforts of repairing you informed me that we are replacing your 11 kg capacity washing machine but particular machine is not available with company so we can send you lower category 8 kg capacity washing machine rest amount will be adjusted now again after a waiting of 15 days period and also of your commitment that it will take 2 to 3 days to reach the machine to you, again you want to take a chance of repairing the machine so that your warranty time is over and you can say it is out of warranty. After all your planning and drama you have forced me to take the shelter of honorable consumer courts.

Regards,

Ranbir singh duhoon

[protected]

Ordered on 16 june 2018. Whirlpool washing machine through flipcart, order id od[protected] & received on 18 june 2018 and received very worst condition machine, screws having elect current, no one comming for installation & demo. Nor they talk on phone properly, whirlpool customer service very bad. Now want to change machine, flipcart is also not giving any respone, please do the needful & oblige

My whirlpool refrigerator is not cooling properly. Hence called whirlpool service center.

One person came, took rs410 and said he will send another. Another repaired and took 6500. I called whirlpool toll free number after the repair asking that i can not verify since the cooling will take at least 1-2 hours and repair man says he needs to leave. Do i need to pay? I even asked for manager. The tollfree number whirlpool person assured me that i can pay and said manager is not available.

About 1 month passed. The fridge is in same condition still. I call the whirlpool service center, the people visit and pretend to fix. No change.

So far, they have visited 10 times to my place and i had to empty the fridge. The fridge is in same condition as before.

The repair person is saying me to buy a new fridge from him and he will reduce 4000 rupees on new one.
This is pure cheating. If he does not know how to fix, he should not take the 6500 and 410.

Please help.

Receipts attached.

When i try to escalete on phone, whirlpool people do not give to managers.

My number [protected] and [protected]

Thank you
Annapurna

I have purchase your product washing machine (Model no: 31113) on dated 15/08/2018 as the name suggested “whirlpool-the brand in washing machine”

Earlier i have heard the abnormal voice and i have register the complaint regarding machine is not working properly at customer complaint care. The service executive was arrived (Dated 01/02/2017) and suggested to replace gear box for not functioning well as it might be broken. The same was replaced in warranty. He also suggested to put water filter at input water (So in future the same problem can not arise) to washing machine as incoming water might be hard. The same was put with the additional cost of (Rs 1900/-) at the same instant.

Yesterday (I. E 17/06/2018) i experience the abnormal sound once again and i just stop washing machine. I have register the complaint about the same. Today the same service executive has arrived and the statement was also same that your gear box has broken and you need to replace the same with additional cost of 4000/- rs because your machine is not in warranty. He is claiming that your machine was might be overloaded. The statement was not correct as our machine runs in “low” always. He also claiming that your machine was might be not balanced. The statement was also not justify as after repairing on 01/02/2017, we have not shifted the machine. The machine was only touched while need to load the cloths.

Now i am surprise that the product like whirlpool, how the gear box can be failed in 1.4 yrs once again? Also i am very surprise with your service assistance as local service assistance strait away told that you have not taken a extended warranty so you need to pay 4000/- rs. We cannot help in this further.

Now how can i expect that without extended warranty after replacement of gear box (Cost of rs 4000/-) will survive for next 6 months (With the case of genuine part). Also one question arise here, how can i prefer the whirlpool product next time purchase or suggest to purchase to family relatives or friends? So extended warranty is the only solution, i dosen’t understand.

Bhavesh vyas
[protected]

We have whirlpool washing machine, while working it made noise for which we complaint to company they took it to the service centre and worked on still it is making noise. For which we paid 8000 rupee and service charge. But we consulted an other technician after we found most of the charger are fake. Like they chage for 2 bearing nd etc i have also attached the photo of the bill. And still washing machine is not working and leaking of water also there.

I would like to inform you that i had purchased single door 185 l whirlpool refrigerator on 27th may, 2018 and refrigerator not working properly. It's cooling is quite even below the normal. I had also called on customer care numbers but they are not provide any satisfactory solution in this regard. If there is any fault in refrigerator i would like to replace it with the other piece as it's covered under warranty.
And if whirlpool not going to do this soon i would like to take legal action with the help of indian consumer court because the product is covered in 1 year product and 10 years compressor warranty.

Hello.
This is to inform you that i had purchased single door whirlpool refrigerator on 6th april, 2018. And my complain is that it's cooling is quite below normal. The freezer is working normally. But apart from freezer there is not normal or standard cooling in the refrigerator. If their is any fault i would like to replace it with the other piece as it's covered under warranty.

I would recommend not to buy any product of whirlpool such a pathetic and fraudulent company. They asked for installation charge 1500+ gst whereas company is charging 499 rs for installation as on 18/06/18. The technician came for installation and asked for another 500 rs just to dismantle my old ac that was really pathetic because all ac fitting was already done he just required to install indoor unit and outdoor unit but he asked for extra charges. I complained about it instead of giving solution customer service closed my request and the technicians came at my home did not carry any company's dress and id card. Shame on you whirlpool i bought ac, fridge, microwave altogether but now regretting why i bought this. I will never ever buy whirlpool products in future and will suggest people to buy any brand except whirlpool.

I bought a split ac (Whrilpool) from divyansh electricals under 5 years compression warranty. This year i called whirlpool for regular service of my ac, the engineers came and washed everything with water. Thereafter, my ac stopped cooling. Their engineer came again and took the ac unit with them to their service center for thorough checkup, after 10 days they said that fan needs to be changed and compressor gas should be changed also. I paid around 8k for that (I have gst bill with me). But the recently developed cooling issue is not solved, i asked them to come and check again, they came and again cleaned the ac and i paid for that also. After a month, i complaint again when all of a sudden it stopped cooling, the engineer this time changed condenssor and said it will not happen again. But the very next day, it stopped cooling and i lodged another complaint on 9th of june 2018. I was told that their engineer will contact me and no one contacted, on 11th i called whirlpool service center again (Ph-[protected]) and i was told that today i will be contacted and no one contacted me. That happened for next 3 days. The fourth day when i called service center, they gave me another number which is [protected] and belongs to mr nishit and was told to call him as mr nishit is the one who will send engineer to my premises. I called him and he said that an engineer will visit me by evening and yet no one came. From the next day, he stopped receiving my calls. 2 days later on 15th june i called whirlpool service center again and demanded to talk to a superior, this time i was told that a call from the senior is being arranged and will be done in 2 hours. Today, its 18th june and i have not been contacted by anyone, let alone my ac is not cooling properly, i wonder they replaced the original parts with faulty ones and now when the compressor is under warranty, they dont want to honor that.

I have purchased a whirlpool air conditioner in march 2015 and i am facing cooling issue with the refrigerator now. I have lodged a service request for the same with whirlpool on 5th june 2018 with service request no. R n [protected] registered mobile number [protected] with the name of neha nigania. From that date the customer service center is harrasing us a lot. They are giving us time everyday and not coming for the service.in the morning they say that they will come at 10 am and don't come. Then i keep on calling the. And they say that i will come at 1 pm and again they don't come then again i call them and they say that we will come at 5pm but they don't come. This is going on form last 10 days and i called whirlpool customer care on 13th to complain about the same but not helped. Hence i called again today and also writing a email.

This kind of harrasment is not expected out of such a big brand whirlpool. And not the patience level of the customer is out of control. If the issue is not taken up and resolved on an immediate basis i will post everything on face book and give screenshots of the call deatsil to show the number of time the customer keeps on calling the service center but is is taken for granted.

I have been trying to reach whirlpool customer care through their toll free number, online submission portal, email etc but with no response for the past two months. Such a humiliating experience. I highly repent for having chosen whirlpool. And all the more reason for my call is just to renew my amc. I am so confident about whirlpool that it breaks down frequently and every time it is a sales pitch to buy an accessory for the machine with no use coz it keeps getting faulty.

On 7th june 2018 i had purchased whirlpool 340lts fridge, this was delivered on 8th and upon unpacking the doors had dents all over, a complaint (Gb[protected]) was logged same day and i am being told replacement will come in 10-12 working days (Which effectively means 2 weeks), why should i be waiting so long for a brand new product for none of my faults? Will whirlpool wait for getting product payments for such long? If you expect upfront payments then as a customer i expect my product replacement asap. The whole experience of buying and using a new product has gone waste. I really have different views of whirlpool brand now. Can someone get my replacement done asap? Already passed 7 days now.. — maneesh

This is manisha prakash karekar. I had repaired my washing machine for rs.8500. It did not even work for 1 day. And now the technician and service center is not replying. Technician promises to come in 2hours and then his phone is switched off entire day. He doesn't even call back. He repaired it 3 times but not working. I am really frustated with whirpool service. What untrained technicians

I had repaired my washing machine for rs.8500. It did not even work for 1 day. And now the technician and service center is not replying. Technician promises to come in 2hours and then his phone is switched off entire day. He doesn't even call back.
He repaired it 3 times but not working. I am really frustated with whirpool service. What untrained technicians provided. Every time he gives different reasons of various parts not working. Even he does not know what is exact problem. When he repaired and got few parts were also missing.
My machine is just 3 years old but stopped working as soon warranty period got over. Very cheap products and poor service. Hopeless company should have bought samsung washing machine.

My refrigirator was not cooling properly so i called the service centre on27 may in evening. Worker named zeeshan changed 2 parts relay and olp near compressor and charged 1715₹ and said me to wait for 2 days to see the cooling but the problem remained same. Again i called the service centre worker named manoj came and he said that gas is choked and compressor is in good condition and he changed the wire near compressor he said he would come to fill the gas but the mcv connected got tripped and refrigerator was not working. Next day i called manoj but he refused to come. Again i contacted service centre and after 3 days the worker named sonu came. He said compressor is not working due to wrong connection of wire nd youve to change the wire. And the compressor has got a short circuit. Immediately i contacted the authorized persons for the negligence and to replace by new compressor as it was their fault but no authority listened to me i request you to look in the matter and arrange new compressor in my refrigirator without charges.

I have fully auto washing machine. Gear box faulty change. Machine making noise. I feel cheated by authorised workshop of whirlpool.

Every time i call them up they promise to send someone, but they do not thereafter.

Extremely poor after sales saervice.

Highly incompetent staff, changed the gear box for rs 5000/- now not repairing the fault gear box.

Bill for repair attached.

Kindly help.