Whirlpool India Complaints & Reviews

Respected sir/Madam,

I have purchased Whirlpool double door refrigerator 350 Ltrs in 2016, after purchase of the same I had an issue of water getting formed at the bottom of the freezer door. The same was attended and rectified. But noe again since last 2-3 days again the same problem has arised. Now when I have called to toll free number and repeated the complaint (Attended by Smt. sunita). I was told that your warranty of refrigerator is 01+09 yrs i.e. one year for the compressor and nine years for the fridge. Now if I want to get it rectified I have to pay visiting charges for the person who is attending.
The lable put on the fridge is of warranty of ten years and the bifercation of the warranty of the electronic items is not mentioned.

How can a person will come to know of the same. Is it not mis guiding the customer? Please explain.

Yours sincerely,

M.K. ranade

I PURCHSED WHIRLPOOL ON 14/03/2018 and since than I am complaining about POOR cooling .
Companies representative visited me on several occasions and last visit was on 3rd July, 2018. They inspected the machine and noted down all the parameters. At that time outside temperature was 33 degree and after running the AC for over one hour it was able to bring down the temperature to 28.6 degree.
After extensive follow up yesterday their service manager informed me that they will replace internal unit of split AC. When I insisted for replacement of this defective AC, he said give me one day to sort out the matter.

To my surprise today they totally reversed their stand and told me that our team has confirmed that AC is OK. They want me to use the AC as room cooler by reinstalling it next to my bed for proper cooling.If that is the efficiency of their AC, they could have informed me at the time of installation as I purchased the same from AMAZON under return policy within one month.

You are requested to help me and get me warranty replacement of this AC. I am also willing to pay the additional charges for the better model of AC.
THANKS & REGARDS
R K SARNA
contact

(Model # - FP 313D Protton Roy, Alpha Steel)
This product started having problems within a week of buying it. Called up Whirlpool toll free number and after going through the horrifying experience of making the customer service understand the issue, got a technician sent home. After few more days technician visited the place and diagnosed the problem with the Thermostat (but guess what, the part is not available). Asked for replacement of Fridge (but guess what, the colour is not available). Finally went for a replacement with the only model/color available (but guess what, its been been more than week nothing has been done till now). Thanks to Whirlpool and its customer service I am without a Fridge for almost a month now (but guess what they dont care!!!).

I bought amc service from whirlpool india on 26th of march 2018 and the same payment was made the very day. The amount was deducted but they yet not shared the bill of the amc till this date i. E 5th of july 2018. Their consumer care rep accept i have bought the service but on asking for proving bill they do not listen. I have been following them up since past 3-4 months but every time they just say 3 or 4 days.

I have call recording and mail convo saved with me and still to no avail.

Hi,
This is regarding a fraudulent activity by so called whirlpool. A month before, a representative from whirlpool came to me to renew my AMC and took a cheque from me for the same. Now when i called the service centre, first they told that i didnt pay. Then i shouted at them. After few days, they told that money got reflected today only. They took money before 20days. I dont know what they are thinking are thinking of their customers. After reflecting i asked them for service. Now they are saying ### reasons. Like they have to close my request file. I asked them to close. They are telling that the representative who got chque from me should close this. Am waiting for nearly 10days.what if the representative is dead. So i should go and dig his body and make him alive and ask him to close my file. Such a fraud company. I need this to be resolved now.
My number is [protected]

I purchased new 5 start split ac from flipkart and then i got call from whirlpool for installation with 2500/-. But local technician is ready to do with 1200/-, and i request to cancel my installation request to that whirlpool engineer. But she didn't informed me that your product will not be in warranty if you are not installing from whirlpool. I tried many calls to explain my problem but your team is not giving any chance to accept your mistake. That you doesn't informed me when i purchase or declined for installation.

I had complained to whirlpool service centre on 17th march 2018 about my refrigerator. My complaint no is bg[protected].
Since i stay in ramanagar and whirlpool has some arrangements with out of bangalore service providers they referred my complaint to some firm in mandya.

Strangely even before the mandya person came to look at the fridge the complaint was closed at whirlpool service centre.

The mandya came approximately a week after the complaint and informed that there is a gas leak. This was to be attended by another person and another week elapsed before he appeared.

Then the series started. Initially it was the gas leak, then it was the timer problem, then some other small part and then ultimately the thermostat.

By this time it was already may. They did change the thermostat and i was told that the it starts working only after 24 hours. The thermostat didn't start working. They came and changed the same. I was told there are four different types of thermostat in the whirlpool refrigerator but i don't know how they couldn't make out which would suit my refrigerator.

By this time it was june and after trying the second thermostat the repair man just blocked my calls.

Also i was provided a voltage stabiliser by the mandya service centre which didn't work. They replaced it and the second one also doesn't function.

Hi sir this is abhishek kumar singh from kolkata b. G. Line 7. D. H rd kol-700027
I bought a whirlpool refrigerator in 2010 and in 2018 i face an issue related to compressor. Then i call to whirlpool service center [protected] and they send a technician to see the problem. When technician come at my home he saw the problem and told me that u have to change your compressor just he told me this then he charge me 355 rs gistin -19aacfi1092g1zh at 08.06.2018 then i told him to send the engineer and change my compressor. Next day 09.06.2018 a one engineer (Gourang das) and a worker came to my home with a new compressor they worked for approx 3n half hour and my problem was resolve and they charged me 5100 rs for all the process they done. Next day again my refrigerator stopped working i again give a call to customer care they told me they will send the engineer. After give a call 5to 6 times the engineer came to my home and he said that "compressor is not working we will change your compressor" and they go after that i call several times to customer care but they reply always the same thing that your compressor not come yet.15 days gone after listening the same thing then a one guy name bappy dutta at customer care give me a no [protected] (Sandipan) and tell me to talk to him beczuse he cant answer me. Then i call to mr. Sandipan at [protected] he listen me carefully the told me give me 5 days i will resolve your problem. He told me that he will reslove my problem at 26.06.2018. But when i call him today he is saying that your compressor is ok we will only change the gas then i was in shock how they can tell me like this from last 15-16 days they r telling me that your compressor is not come yet when it come we will resolve your problem and today they r saying different thing. The all guys r cheating me telling lies from 16 days. I think they dont wants to give me a new compressor. Yet the engineer said to me that compressor is damaged then why they r not changing my compressor even it is in one year warrenty. Then i call to a whirlpool toll free no [protected] and i talk to two employees one by one named mrs siwangi and mr akash they both give me a no of kolkata whirlpool head name deepesh ghosh ([protected]) i called at this no 6 times but no one responed me. I cant understand what should i do i just want a new compressor to resolve my issue. And i am worried why this guys are cheating me. The only thing they r doing with me that they are giving me always a new no to talk. My complaint no is (Kl[protected]). Pls provide a reasonable ans as soon as possible.
Thank you

Hi, i purchased a whirlpool water purifier (Puratron 8litre model) from the shop sales emporium (Sonarpur, kolkata) on 22.06.2018. They delivered the purifier on the same day and told that they will install it by saturday (22.06.2018). I received a call on that day about them coming to my place, i waited the whole day but nobody arrived. I called them later and found out that they were unable to come and it will be done next day (I. E. Sunday). I called them on sunday when i didn't received any calls about them coming. The seller told me its sunday so they will do it on monday. I waited on monday yet nobody arrived. The sales executive told me to send my copy of bill via whatsapp. I did that yet nothing happened. Today it has been 4+ days almost. Yet nobody has arrived yet to install the appliance. I have so many other works to do.. I can't wait whole day for them and finally finding out nobody will arrive. Hence i am posting it here and hoping for a positive response. They sales executive is not even picking up my calls now.

I am from Pondicherry. Purchased Whirpool company washing machine (6th stage stain wash) four months back online. Top lid came out from the machine because of bad gumming quality. Service engineer came from RR Associate Pondicherry (phone number [protected]) and pasted with some adhesive which lasted for two days only. Once again we made a complaint regarding the same and after several follow-up for one week they said total lid has to be changed with amount to be paid by me. I have not even tampered any parts and it is not my mistake. But stating that plastic and rubber parts are not covered under warranty they wanted us to pay. For bad gumming they are asking me to change the full top part.
This is because of poor quality material used during manufacturing so it came out within warranty period. So it is the responsibility of the company to change the same.
Mailed a complaint dt 17th May 2018 and got reply by saying they will look into it. But after several follow up over phone also they have not replied and final notice given (28.05.2018) and no I need a solution. My number [protected]

Hi,
My Washing Machine was causing some click noise every time during the wheel rotation. I called the customer care, the service man came and told that 3 parts are faulty including gear box. The total cost of repair came as 10700/-. They took the full amount as they had to bring parts and then did not come to repair for 8 days. We kept calling everyday and they used to say that mechanic is 1 km away, he will reach in 30 mins but that never happened. we took leaves from office many days so that we can get the work done. on one day, I finally said that I am going to Police Station and register a Fraud Complaint, the mechanic came at 11:30 PM night that day and installed new part and immediately left. Since then whenever we run the machine, the machine starts showing "de" error and lots of dirt/particles come inside the box. We are calling everyday again now but no one is responding. Its almost 12 days of frustration. I am about to file a case in the Consumer Court now if nothing happens even after submitting a complaint here. I need immediate resolution within this week or else I will file a case in Consumer Court Bangalore. I have attached the Bill with this complaint.

Registered Mobile No.: [protected]
Service Bill No.: 192
Service Shop name from where the technician came after calling whirlpool customer care: Eminent Private Services, Kormangala, Bangalore-34.
Shop Manager Mobile No.: [protected]
Bill Amount: 10700 Rupees (Ten Thousand & Seven Hundred)
Washing Machine: Whirlpool 123 Nxt - Top Load.

Many Thanks,
Vishal Sahay.
[protected][protected]-----

Hi, i purchased a refrigerator 2 months back, it’s not working properly as sometimes it cools up the things kept in the refrigerator and sometimes not. I am not geeting any reply either from customer care nor from engineer towards part replacement. I have logged the complaint 3 times.
My final case no. Is gb[protected]
Kindly take this forward with whirlpool and help me out from the problem.

I asked to whirpool company for general service of my window ac. One of whirlpool executive visited to my home and told me gas is leaking and it needs to be bring in our service center. After that next day they installed the ac at my home. And here trouble starts. Now my ac is converted totally into junk, it noising and not cooling anymore. After lot of follow up with service center and call center they asked me to change the motor and asking for extra money. Before service it was working properly and now all of sudden all defects are coming due to such a big liar company experts. It is so surprising that company like whirlpool, how can they have such cheap service centers who are spoiling their brand name. I seriously suggest stop buying whirlpool products as this might be your position in future. Take a serious thought about it.

Hope any one from whirlpool might look at this message and will take this seriously to save their brand.

I purchased this whirlpool window unit 1 ton capacity in may 2016. I reported this compressor related issue in last 2 seasons but got no solution so far. The company technician visited but could not diagnose and resolve the issue. I am still facing this compressor issue this season and suffering badly because of this faulty product. Feeling cheated and harassed. Product serial no inm[protected]

Dear sir/ madam,

After waiting for a very very long period since 06 may 2018 to till date 21 june 2018 (More than one and half month) and lodging 4 complaints (I. Dl [protected] dated 07 may 2018,
Ii dl [protected] dated 14 may 2018, iii dl [protected] dated 04 june 2018 and iv dl [protected] dated 05 june 2018) and after carrying the machine to your workshop first for four days on 08 may 2018 and again for 14 days on the plea of parts getting from chennai for repair of the machine. After getting failure in your all out efforts of repairing you informed me that we are replacing your 11 kg capacity washing machine but particular machine is not available with company so we can send you lower category 8 kg capacity washing machine rest amount will be adjusted now again after a waiting of 15 days period and also of your commitment that it will take 2 to 3 days to reach the machine to you, again you want to take a chance of repairing the machine so that your warranty time is over and you can say it is out of warranty. After all your planning and drama you have forced me to take the shelter of honorable consumer courts.

Regards,

Ranbir singh duhoon

[protected]

Ordered on 16 june 2018. Whirlpool washing machine through flipcart, order id od[protected] & received on 18 june 2018 and received very worst condition machine, screws having elect current, no one comming for installation & demo. Nor they talk on phone properly, whirlpool customer service very bad. Now want to change machine, flipcart is also not giving any respone, please do the needful & oblige

My whirlpool refrigerator is not cooling properly. Hence called whirlpool service center.

One person came, took rs410 and said he will send another. Another repaired and took 6500. I called whirlpool toll free number after the repair asking that i can not verify since the cooling will take at least 1-2 hours and repair man says he needs to leave. Do i need to pay? I even asked for manager. The tollfree number whirlpool person assured me that i can pay and said manager is not available.

About 1 month passed. The fridge is in same condition still. I call the whirlpool service center, the people visit and pretend to fix. No change.

So far, they have visited 10 times to my place and i had to empty the fridge. The fridge is in same condition as before.

The repair person is saying me to buy a new fridge from him and he will reduce 4000 rupees on new one.
This is pure cheating. If he does not know how to fix, he should not take the 6500 and 410.

Please help.

Receipts attached.

When i try to escalete on phone, whirlpool people do not give to managers.

My number [protected] and [protected]

Thank you
Annapurna

I have purchase your product washing machine (Model no: 31113) on dated 15/08/2018 as the name suggested “whirlpool-the brand in washing machine”

Earlier i have heard the abnormal voice and i have register the complaint regarding machine is not working properly at customer complaint care. The service executive was arrived (Dated 01/02/2017) and suggested to replace gear box for not functioning well as it might be broken. The same was replaced in warranty. He also suggested to put water filter at input water (So in future the same problem can not arise) to washing machine as incoming water might be hard. The same was put with the additional cost of (Rs 1900/-) at the same instant.

Yesterday (I. E 17/06/2018) i experience the abnormal sound once again and i just stop washing machine. I have register the complaint about the same. Today the same service executive has arrived and the statement was also same that your gear box has broken and you need to replace the same with additional cost of 4000/- rs because your machine is not in warranty. He is claiming that your machine was might be overloaded. The statement was not correct as our machine runs in “low” always. He also claiming that your machine was might be not balanced. The statement was also not justify as after repairing on 01/02/2017, we have not shifted the machine. The machine was only touched while need to load the cloths.

Now i am surprise that the product like whirlpool, how the gear box can be failed in 1.4 yrs once again? Also i am very surprise with your service assistance as local service assistance strait away told that you have not taken a extended warranty so you need to pay 4000/- rs. We cannot help in this further.

Now how can i expect that without extended warranty after replacement of gear box (Cost of rs 4000/-) will survive for next 6 months (With the case of genuine part). Also one question arise here, how can i prefer the whirlpool product next time purchase or suggest to purchase to family relatives or friends? So extended warranty is the only solution, i dosen’t understand.

Bhavesh vyas
[protected]

We have whirlpool washing machine, while working it made noise for which we complaint to company they took it to the service centre and worked on still it is making noise. For which we paid 8000 rupee and service charge. But we consulted an other technician after we found most of the charger are fake. Like they chage for 2 bearing nd etc i have also attached the photo of the bill. And still washing machine is not working and leaking of water also there.

I would like to inform you that i had purchased single door 185 l whirlpool refrigerator on 27th may, 2018 and refrigerator not working properly. It's cooling is quite even below the normal. I had also called on customer care numbers but they are not provide any satisfactory solution in this regard. If there is any fault in refrigerator i would like to replace it with the other piece as it's covered under warranty.
And if whirlpool not going to do this soon i would like to take legal action with the help of indian consumer court because the product is covered in 1 year product and 10 years compressor warranty.