Whirlpool India Complaints & Reviews

Hello.
This is to inform you that i had purchased single door whirlpool refrigerator on 6th april, 2018. And my complain is that it's cooling is quite below normal. The freezer is working normally. But apart from freezer there is not normal or standard cooling in the refrigerator. If their is any fault i would like to replace it with the other piece as it's covered under warranty.

I would recommend not to buy any product of whirlpool such a pathetic and fraudulent company. They asked for installation charge 1500+ gst whereas company is charging 499 rs for installation as on 18/06/18. The technician came for installation and asked for another 500 rs just to dismantle my old ac that was really pathetic because all ac fitting was already done he just required to install indoor unit and outdoor unit but he asked for extra charges. I complained about it instead of giving solution customer service closed my request and the technicians came at my home did not carry any company's dress and id card. Shame on you whirlpool i bought ac, fridge, microwave altogether but now regretting why i bought this. I will never ever buy whirlpool products in future and will suggest people to buy any brand except whirlpool.

I bought a split ac (Whrilpool) from divyansh electricals under 5 years compression warranty. This year i called whirlpool for regular service of my ac, the engineers came and washed everything with water. Thereafter, my ac stopped cooling. Their engineer came again and took the ac unit with them to their service center for thorough checkup, after 10 days they said that fan needs to be changed and compressor gas should be changed also. I paid around 8k for that (I have gst bill with me). But the recently developed cooling issue is not solved, i asked them to come and check again, they came and again cleaned the ac and i paid for that also. After a month, i complaint again when all of a sudden it stopped cooling, the engineer this time changed condenssor and said it will not happen again. But the very next day, it stopped cooling and i lodged another complaint on 9th of june 2018. I was told that their engineer will contact me and no one contacted, on 11th i called whirlpool service center again (Ph-[protected]) and i was told that today i will be contacted and no one contacted me. That happened for next 3 days. The fourth day when i called service center, they gave me another number which is [protected] and belongs to mr nishit and was told to call him as mr nishit is the one who will send engineer to my premises. I called him and he said that an engineer will visit me by evening and yet no one came. From the next day, he stopped receiving my calls. 2 days later on 15th june i called whirlpool service center again and demanded to talk to a superior, this time i was told that a call from the senior is being arranged and will be done in 2 hours. Today, its 18th june and i have not been contacted by anyone, let alone my ac is not cooling properly, i wonder they replaced the original parts with faulty ones and now when the compressor is under warranty, they dont want to honor that.

I have purchased a whirlpool air conditioner in march 2015 and i am facing cooling issue with the refrigerator now. I have lodged a service request for the same with whirlpool on 5th june 2018 with service request no. R n [protected] registered mobile number [protected] with the name of neha nigania. From that date the customer service center is harrasing us a lot. They are giving us time everyday and not coming for the service.in the morning they say that they will come at 10 am and don't come. Then i keep on calling the. And they say that i will come at 1 pm and again they don't come then again i call them and they say that we will come at 5pm but they don't come. This is going on form last 10 days and i called whirlpool customer care on 13th to complain about the same but not helped. Hence i called again today and also writing a email.

This kind of harrasment is not expected out of such a big brand whirlpool. And not the patience level of the customer is out of control. If the issue is not taken up and resolved on an immediate basis i will post everything on face book and give screenshots of the call deatsil to show the number of time the customer keeps on calling the service center but is is taken for granted.

I have been trying to reach whirlpool customer care through their toll free number, online submission portal, email etc but with no response for the past two months. Such a humiliating experience. I highly repent for having chosen whirlpool. And all the more reason for my call is just to renew my amc. I am so confident about whirlpool that it breaks down frequently and every time it is a sales pitch to buy an accessory for the machine with no use coz it keeps getting faulty.

On 7th june 2018 i had purchased whirlpool 340lts fridge, this was delivered on 8th and upon unpacking the doors had dents all over, a complaint (Gb[protected]) was logged same day and i am being told replacement will come in 10-12 working days (Which effectively means 2 weeks), why should i be waiting so long for a brand new product for none of my faults? Will whirlpool wait for getting product payments for such long? If you expect upfront payments then as a customer i expect my product replacement asap. The whole experience of buying and using a new product has gone waste. I really have different views of whirlpool brand now. Can someone get my replacement done asap? Already passed 7 days now.. — maneesh

This is manisha prakash karekar. I had repaired my washing machine for rs.8500. It did not even work for 1 day. And now the technician and service center is not replying. Technician promises to come in 2hours and then his phone is switched off entire day. He doesn't even call back. He repaired it 3 times but not working. I am really frustated with whirpool service. What untrained technicians

I had repaired my washing machine for rs.8500. It did not even work for 1 day. And now the technician and service center is not replying. Technician promises to come in 2hours and then his phone is switched off entire day. He doesn't even call back.
He repaired it 3 times but not working. I am really frustated with whirpool service. What untrained technicians provided. Every time he gives different reasons of various parts not working. Even he does not know what is exact problem. When he repaired and got few parts were also missing.
My machine is just 3 years old but stopped working as soon warranty period got over. Very cheap products and poor service. Hopeless company should have bought samsung washing machine.

My refrigirator was not cooling properly so i called the service centre on27 may in evening. Worker named zeeshan changed 2 parts relay and olp near compressor and charged 1715₹ and said me to wait for 2 days to see the cooling but the problem remained same. Again i called the service centre worker named manoj came and he said that gas is choked and compressor is in good condition and he changed the wire near compressor he said he would come to fill the gas but the mcv connected got tripped and refrigerator was not working. Next day i called manoj but he refused to come. Again i contacted service centre and after 3 days the worker named sonu came. He said compressor is not working due to wrong connection of wire nd youve to change the wire. And the compressor has got a short circuit. Immediately i contacted the authorized persons for the negligence and to replace by new compressor as it was their fault but no authority listened to me i request you to look in the matter and arrange new compressor in my refrigirator without charges.

I have fully auto washing machine. Gear box faulty change. Machine making noise. I feel cheated by authorised workshop of whirlpool.

Every time i call them up they promise to send someone, but they do not thereafter.

Extremely poor after sales saervice.

Highly incompetent staff, changed the gear box for rs 5000/- now not repairing the fault gear box.

Bill for repair attached.

Kindly help.

I had a brand new whirlpool split ac delivered to me on 29 may. Two days latter after followup of couple of days i finally got the installation technician visit my place to do the installation only to find out the remote and the indoor unit was faulty and need to be replaced.
I logged a complain to replace the indoor unit. Finally on 5 june the indoor unit was replaced. Today its 7 june and here i am again going into round robin following up with rentomojo for the installation of the replaced indoor unit.

All in all i have not seen the product working even for few min since it was initially delivered on 29 may. I have been either taking off from my work or going late to my office waiting for the installation to happen.

This has been the most painful and disappointing experience so far. Today when i called back again, i was asked to give another 24hr.
Installation service no hd[protected] but no one end up coming over. If this is the first experience. Than its better to return the product.

Whirlpool customer care is the worst customer care ever. They scheduled a technician for a service for my Washing machine where I logged in a complaint stating the machine had a leakage. The technician came and broken the water outlet and is asking us to pay for the damage he made. I logged in complaints multiple times to whirlpool customer care where there was no proper response and also gave me false commitment that they will give a solution. But till now no solution is given and the service is too bad. My whole day wasted following up with the customer care. The below are the customer care guys who gave me false commitment Prathap, Shyam Raj, Vishnu and Shambu.

Whirlpool customer care is the worst customer care ever. They scheduled a technician for a service for my Washing machine where I logged in a complaint stating the machine had a leakage. The technician came and broken the water outlet and is asking us to pay for the damage he made. I logged in complaints multiple times to whirlpool customer care where there was no proper response and also gave me false commitment that they will give a solution. But till now no solution is given and the service is too bad. My whole day wasted following up with the customer care. The below are the customer care guys who gave me false commitment Prathap, Shayam Raj, Vishnu and Shambu

I have taken amc plan from whirlpool company as i have their ro purifier. Payment was made by cheque. Once credited to their account the plan was activated & we received amc successful email & usual letter. To claim in office & for records ; since 2017 ; i am asking them to give me a receipt mentioning the gst number & amount paid but company is unable to provide.
Service renewal agency has no answer as they are saying company has change the format & ask us to approach cal center. Call center says call back will come from local regional agency. But since last august 2017 till date the case is still going on.
As last resort ; i also told them that please issue letter individually to me referring my name, emp number with amc amount in favor of my office mentioning my company gst number so that when i claim that my money from my office as per my eligibility ; my office can claim itc on the bill submitted by employee. Complete format has been shared but still no response.
Water purifier - water-ro chassis no. Cnt[protected], purchased on 30 aug, 2017. Existing amc plan purchased /assuredge plan starts on 30 aug, 2017 and expires on 29aug, 2018.
Ro registration plan application number - hp17809348 ro plan taken - an ro-2012-comprehensive-plan-dlx-elt-12m plan code no. 1023706.

Solution need :
1. Company should provide proper bill with amount & their gst number mentioned.
2. As a working class and my designation we receive option to reimburse ro maintenance plan cost from office ; so whirlpool company should provide bill to consumer as per official format certified with my company gst number. There is complete thread of email with them but no response from company towards solution

Hi,

I wanted to highlight and bring to your attention the NIGHTMARISH experience with Whirlpool after purchasing an A/c in Mumbai.

Please do not take this matter lightly as I intend to make this a big issue.

My ordeal started when an AC was procured through FLIPKART by Vaani Kapoor on 20.05.18, invoice number FAABDP[protected]. I now think buying a Whirpool a/c was the biggest mistake that i never intend to repeat again.

To get the a/c installed on her behalf i started calling the toll free number provided . My first call went out at around 2 pm on 02.06.18 from my number [protected].

This was where the DISASTER began.

First my call landed in Delhi call centre where it was informed to me that my call has landed in Delhi and they will arrange a call back for Mumbai.
When i got a call back it was a missed call. The phone was in my hand and it disconnected after one ring.
I called back on the same number and it was again informed to me that the call has landed in Delhi... EVEN AFTER CALLING BACK ON THE SAME NUMBER??
Again i was told that a call back will be initiated for Mumbai.
The call that came again was missed call which disconnected AFTER ONLY ONE RING!!! The phone was right there in front of me! Is the Whirlpool company in such a bad shape that they can't afford to give proper calls?? And after giving a missed call they must have conveniently updated on the system that TRIED TO CALL CUSTOMER BUT NO RESPONSE. So i got no further call.
Once again I called the number and my call again landed in DELHI and they told AGAIN they would initiate a call back.
Finally i got a call where i managed to speak to a lady and requested her to arrange an engineer visit. During the call i inquired whether the installation would be free of cost as if you buy from Flipkart the installation is taken care of.
WITHOUT CONFIRMING THE ENGINEER VISIT she told me she has no idea on the same and would once again INITIATE A CALL BACK for my query and disconnected the call. I didn't have an IOTA of CLARITY when and how the technicians would visit for the installation. that was of course because IT WAS NOT DONE!
More than an hour later i did not recieve any call even though the time committed was WITHIN 30 MINUTES! Eventually i only had to call back and again the call LANDED IN DELHI and I was informed that I would get a call back for MUMBAI.
ONCE AGAIN IT WAS A MISSED CALL!!!
By this time I had run out of patience and called up to complain where i narrated the entire ordeal. AGAIN I WAS TOLD I WOULD GET A CALL BACK FROM MUMBAI... THIS TIME ON PRIORITY.
NO CALL WAS RECEIVED!!!
I called back and informed the customer care that i am not receiving call backs or am getting missed calls and the only response i got every time was -WE WILL INITIATE A CALL BACK! (By this time i had resigned myself to the fact that my calls will land in Delhi only. FYI - I WAS NOT GIVEN A MUMBAI NUMBER DESPITE ASKING)
This whole nonsense went on and I called atleast 10 to 12 times. I even called at 7 pm... waited for a call for 30 minutes... called at 7.30 pm to inform no call received... waited for a call back, no call recieved... called back at 7.45 to inform no call received, where i spoke to this cocky guy who assured me he would initiate a call back in 2 minutes on priority. I informed him that I better get a call back before the close of Whirlpool's closing hours at 8 pm as I have been calling all day and they still haven't managed to do a simple thing like request an engineer for installation. He gave me his word that i would get a call. FALSE INFORMATION AND LIES. I called back at 8 to hear the IVR information about the WHIRPOOL operation hours!!

DAY2 03.06.18:

Despite being EXTREMELY DISSATISFIED, FRUSTRATED and ANNOYED with the previous days experience i again called the toll free number and i was told a callback will be initiated in 30 minutes.
2 hours later no call.
I once again called Delhi call center and asked to talk to somebody senior as I was done with the entire thing.
I got connected to a supervisor called VIKAS or KUNAL and I once again narrated the entire incident. This time I was so frustrated and done that i informed the supervisor that I AM DONE WITH THIS COMPANY AND I MADE A MISTAKE PURCHASING A WHIRPOOL PRODUCT. To get a simple task like requesting an engineer visit had become a headache!! I informed the supervisor that I AM GETTING IT INSTALLED ON MY OWN AS I AM GETTING NO HELP FROM WHIRPOOL and am also FORGOING THE WARRANTY (It has a warranty of 10 years) and am ready to spend my own money for installation. THAT IS THE LEVEL OF FRUSTRATION AND HELPLESSNESS I WAS AT!
The supervisor was nice enough and that was the only help i received as he genuinely tried to initiate a visit on priority. But by this time it was 5 pm and i got a call saying the centres are closed and no technician is available. ON A SUNDAY!!! So finally i got it done on my own.
I DID NOT EVEN GET A CALL THE NEXT DAY TO CONFIRM IF I WANTED TECHNICIANS FOR INSTALLATION. SUCH WAS THE LEVEL OF APATHY and SHAMELESSNESS FROM WHIRPOOL!

Today 07.06.18

There was a technical snag with the product as it was not cooling so i called the toll free number on 06.06.18 in DELHI and they initiated a call back for me.
I received the call, confirmed an engineer visit where i was told that a centre called COOL CARE would get in touch with me and confirm the timing. This call was made at 11 am.
COOL CARE technicians very conveniently called and informed that they would not be coming today despite having the entire day. They gave some nonsense reason as THE PROCESS TAKES 24 HOURS TO VISIT ONCE INFORMED TO THEM!!! REALLY??? 24 HOURS AFTER CONFIRMING WITH WHIRLPOOL?

They finally turned up today at their own sweet time. Took one look at the ac and informed that the gas has leaked. To rectify the same they will come back tomorrow. ONE WHOLE DAY THEY WILL TAKE AGAIN TO RECTIFY???? 48 HOURS AFTER THE COMPLAINT AND STILL NO RECTIFICATION???

On talking to the COOL CARE local person MOHAMMED he just put his hands off the case. I told the customer care centre i am willing to pay for the service as i got the ac installed on my own, WHIRPOOL was not bothered or even cared to get in touch with me after my HORRIBLE experience.
MOHAMMED was extremely rude and uncaring. When i asked why it cant be done today he changed his story and told me they will not repair the ac as i had got the installation done on my own, even though I was ready to pay.
ONCE AGAIN I GOT A LOCAL GUY AND GOT IT REPAIRED.

My entire experience was PATHETIC BEYOND WORDS. It was the biggest mistake to purchase a WHIRPOOL product and the experience has left me so ANNOYED that i had no other choice but to send this long of a mail. The ANGUISH cannot be described.

I hope this mail is escalated to the highest levels as no one should have to face something like this and I need a service recovery to be done! YES i am going to be shameless in mentioning this. I HAVE HAD ENOUGH! And this will become a big issue for your company!

Harsh Tuli

Purchased NeW AC on 14 Apri & got it Installed on 18 April through Whirlpool, Within 1 Month It stopped Working Showing Some kind of Error "F6"..

Called Customer Care, Even wrote email Thrice but No reponse.

Poor Quality & Along with it poor Customer Care .

Really regret My decison to Buy It From Whirlpool.

I have purchase whirlpool refrigerator 340 ltr. (Double door) in last week of may-2018. From the very first day i have noticed that cooling of refrigerator is very low. I have call the customer care thrice or more but service engineer have not made a satisfactory solution. I humbly request you to kindly change my refrigerator model please
Jasbir singh
(M) [protected]

When we call whirlpool it takes them time to find the details. The extended warranty the cannot find it. Then they have to verify all details which are available with them. If we are calling from outside we should go home & get all the details.

Why have the details to be verified which are with them. As per the call center they are following the process. Why have such a process. Harass the customer

Please do the needful some one updated my mobile number... Iam getting calls often... Please remove the add which under my number the post submitted under the name of shanthi, i don't know who is this, i think they have wrongly entered my number due to type mistake, please help me release from this problem. Kindly do the needful

Mobile number (Protected)

May nay whirlpool say apnay fridge ki gas fill kar vai thi or yeh mahinay may 2 bar fill kar chukay hay per mera fridge abhi bhi theak nehi chall raha hay, mainay complaint bhi kar dhi thi us kay bad bhi whirlpool ka enginer phone kar kay kehta hay ki tum 4-5 din tak check kar lo theak ho jayaga. May nay ek mahinay may do teen baar complaint kar di hay per us per kisi ka bhi follow up nahi hay, bus phone per bolday thay han ki wait kar lo theak ho jaye ga.
Pls rectify my issue asap.