Whirlpool India Complaints & Reviews

Hi all prospect customers for whirlpool.
I would recommend not to buy any product from this company.
Be aware that if you are planning to buy any whirlpool product then immediately drop this idea. On the same price you can get products from other competitors but at least they will provide you customer satisfaction wrt to service and specially under warranty.
Why i am saying all this, is the frustration i am having because of whirlpool. I had brought a ac (Latest of whirlpool: 3d cool xtreme) on 5th may, which after installation not working. I logged compliant on call center on 21st and a technician visited to check the problem after 2 days. He first told me that problem is with indoor unit, which is having faulty parts, not capable to transfer electricity to outdoor unit and it is common in invertor acs. Now service team is saying that outdoor is faulty and there is no conclusion on this. They have left both the parts opened at my home and not ready to assemble it also. After 3 days there was no updates and i called to corporate office from where i got multiple contact details and i am continuously following with them. Persons with whom i had interaction are amit (Alwar service store manager), deepak (Area sales manager, jaipur), amruta, vikram, sashi. Every one is just moving me around and seems noone is really working to resolve customer problems.

So if you want to have tension free customer service, then dont go with whirlpool.

Dushyantt
[protected]

I have purchased an ac on 15th may 2018 as a gift to my mother on mothers day on 16th installation engineer visited installed and after taking installation fee of rs.3500 said that the outdoor is faulty it needs to be replaced. From that day onwards i am just pleading in front of every service guy to get it replaced but still the same sob story that aaj hojayega kal hojayega. Ridiculous company and worst experience in after sales. I called the customer service also but they were not even able to forward my call to level2 support saying humara management hi nahi hai koi second level par. My registered call number is dl[protected].

Technician came to our house he just saw the window ac and use meter and told gas licked from rusted coil and it will cost 2500 for welding and gas filling charge. Even he didn't fit the ac cover properly. It was huge so i told that charges are more so i told that i don't need service. Then he asked for service charge of rs 518. Just visiting our place cost us rs.518. I asked him to let me know where is the leakage but he is saying not sure from where gas is licking, he didn't tried to find the reason of gas licking. It is not fair. Company should lower the charges and they can charge visiting charge minimal. So how can u charge rs 518 with out solving our problem. Very very bad policy of company.

This is sherali from chennai, purchased a double door refrigerator from one of your dealers in chennai on 2013

Unfortunately there was no cooling in refrigerator, major issues in the fridge:-

Every 2-3 mins there was cut off sound

Regarding this, i had complained about it to the customer care. One of your executives came and said that relay is fault, he changed the relay again same fault, again complained to customer care, your person came and said compressor fault, compressor in under 10yrs warranty mentioned in product. Service centre (A. J services-kilpauk) said compressor is out of warranty, i said it is mentioned clearly that 10yrs warranty again they accepted and changed the new compressor.

But new compressor was also faulty, this is the super service offered by whirlpool. Giving faulty compressors to the customers and informed that new compressor is replaced.

Second time, again new compressor was replaced, but problem was not resolved, same problem, no cooling again cut off.

Nearly 10-12 times your service person visited my place, but till now there is no solution for the issue. I am tired of these unnecessary visits from your super trained technicians who have no clue of the issue and cant find out the exact problem in the product.

I have been using fridge for years and i know how it works. I am sure that the product is faulty as it is not solved. We trust your super brand (All my family members are using whirlpool) and this is the worst service we got in return. I will not keep this faulty product and want a replacement of the same.

I kindly request the responsible officer to take an immediate action on the issue and request you to replace the product at the earliest.

Thanking you

Sherali

[protected]

I purchased a single door refrigerator from one of your dealers called ankur electricals (Sec 18, noida, near metro station) on 30.03.18

It is so unfortunate that from the first day o[censored]se of the fridge there are three major issues in the fridge:-

1. The freezing section was completely decked with loads of ice every single day

2. There is a lot of noise at the back of the fridge

3. There is so much of water filled in the chiller tray and it eventually drops below and the complete fridge is filled with water which spoils all the food kept in it.

I had complained about it to the customer care. One of your executives came and said that we need to defrost the fridge every 3 days. I did not quite agree with the solution as it is a cumbersome task to defrost the fridge every 3 days as it requires so much of cleaning after defrosting.

However, your executive hit the defrost button in the morning and left. By evening again there was huge amount of ice in the freezing section. So actually the fridge did not even function properly for a single day. If it is not working without ice for a single day, then how come it will stay without ice for 3 days.

I again complained to your customer care and the most unacceptable solution that i got from your executive is that we can change the thermostat. I am not crazy that i will change the thermostat in a brand new fridge. This is just not acceptable.

I complained again and also spoke to your area sales head (Mr pramod) at parihar enterprises, noida and said that the product is faulty as it has issues with its main work. Mr pramod said that they would look into the matter but got no response

Again i got a call that another executive would visit for inspection. I have refused the request for visit as i am tired of these unnecessary visits from your technicians who have no clue of the issue and are trying to ignore the multiple issues in the fridge.

I have been using fridge for years and i know how it works. I am sure that the product is faulty as it has so many issues as stated above. I am ready to escalate this matter to the highest level because we trust your brand and this is what we get in return. I will not keep this faulty product and want a replacement of the same.

I am waiting for your action on the issue and request you to replace the product at the earliest.

My 9months old 215 liters whirlpool refrigerator catched fire. The first observation made was the fire appeared from backside left bottom in refrigerator. Due to this product, my entire house caught on fire and incurred loss a huge loss. The company refused to pay for damages but the assistant sales manager of bangalore location mr. Niranjan achar has verified the photos and videos taken by his company technician and agreed to replace the fridge. I was then asked to select the model which i need in same 215 liters capacity. I have selected a higher value refrigerator for that they asked me to pay rs 2000. I have paid the same through dd on whirlpool india limited. But now they are not ready to replace the refrigerator because i don't have old completely burnt refregrator. It was thrown it due to their own company technician had told me that the burnt fridge is not required any more.

I have purchased whirlpool window ac on 7th april 2018 from ashish electronics, gurgaon.in march 18 when technician from umang service (Whirlpool authorised dealer) visited for wet service, he suggested for paint/ coating on cooling coil to prevent leakage & assured trouble free service for next 2~3 years. They took window ac to service centre for treatment & wet service & charged me rsb1000. When the technician installed ac i told him cooling was not upto mark but technician said it may be due to voltage & left. After that cooling deteriorated & ultimately in may ac stopped cooling.
When technician visited he told there was gas leakage & asked for ~rs 2500. Even paint / coating has peeled off from coils
Now what's is authorised dealer responsibility & why false promises were made? Why i was charged rs 1000? Why was substandard paint used that peeled off in one month?
Mr pankaj, umang service owner is not even ready to talk on this issue.
Why you have appointed such dealer like umang who are only spoiling whirlpool image.
Now is whirlpool product has only one year life.
As a company whirlpool india had to take responsibility & take immediate action to resolve my problem without any charge.
Rajeev chadha
[protected]
[protected]@gmail.com

I purchased an whirlpool refrigerator/vm999914/whirlpool hsn:84182100 [protected] on 11/03/2018... Unfortunately the front inside door of ice box damaged... I request u please sent an service engineer as soon as possible. My address is... Ashis kr. Gangopadhyay, 'soamibagh', k-66/74, kabir road, opp. "aaj press", near district hospital, varanasi - 221001, u p. Mob. No. [protected]

I purchased an whirlpool refrigerator/vm999914/whirlpool hsn:84182100 [protected] on 11/03/2018... Unfortunately the front of inside door of ice box damaged... I request u please sent an service engineer and repair the same as soon as possible. My address is... Ashis kr. Gangopadhyay, 'soamibagh', k-66/74, kabir road, opp. "aaj press", near district hospital, varanasi - 221001, u p. Mob. No. [protected]

I have buyed whirlpool double door refrigerator, 10 years warranty compressor just in 16 months getting repair.. I am given complaint in cuatomer care and service engineer visited but nt resolved my problem.. Nt replaced compressor till now. 20 days completed. No reply feom service engineer and customer care..
Dont buy whirlpool products friends... Service zero level.. From last 20 days summer time getting toomuch problems for buying whirlpool product.. Other brand service is very best like lg and samsung

Sir
I have already booked a complaint that refrigerator is not working for the last two weeks, Technician Mallikarjuna( Mob:-[protected]) attended and confirmed that problem is in inverter board. He assured it will be replaced with
in 4 days.After that we again contacted him for resolving the problem.He told that New branch opened in Attapur and given the contact number of Technician
sampath([protected]), Later we have contacted Mr.Sampath on last monday, He assured the problem will be resolved by[protected].Yesterday again i have
contacted him, he told that he is on leave and simply given the Manager number [protected].Yesterday i have contacted the manager no he was suggested to dial at 11:30 AM on 23/05/2018.Again i have called him but simply he has referred to Technician Mahesh([protected]), After that i have contacted Mr.Mahesh simply he has forwarded to sampath([protected]),
again i have contacted Mr.Mahesh simply he has forwarded the same to Mr.Ramesh([protected]).He told that there is no spares available at Newly opened branch and it will be resolved shortly.Simply your people are passing time simply referring to some body, and response of manager is worst.This indicates gross negligence of your staff and poor customer care.How many days required for your people to solve the problem 1 Month, 1Yearor 10 Years.So it requested to solve the above greivance at the earliest.

I purchased a window ac, after one year i purchase amc in every year... But now this time i m facing a lots of problem due to uneducated engineer those came 3 times in a week and the problem was same as earlier. And they cannot detect any problem and said that ur ac is not working properly and we have to carry in a warehouse for repairing and demand for the conveyance about 1200/- rs.. It doesn't matter about the money but u have to clear all the problem due to this we are facing lots of problem...

I have not got any micro block tray with my refrigerator vitamagic pro 200ltr. As show in picuture that they are providing the tray. Resolve this else i will go to consumer court and file a case against whirlpool. First i have purchased whirlpool product and i got incomplete product.

I need that tray because i have paid. It need to be resolved asap. Or else in 24 hours i will file a complaint against consumer court and i will show everything that in pictures you have shown me that you are providing micro block tray

My double door refrigerator is 7 yrs old having compressor fault inspected by a whirlpool technician. I replaced the compressor and relay last year (I paid extra for the relay but relay already available with new compressor) and it is working fine for 3 months and again went to fault. Compressor starts and immediately stops. I checked with a clamp meter and it takes 0.9a while running and it shuts down immediately. I informed this to whirlpool service centre villupuram. But they replaced timer and relay once again. It is working good for just half an hour after that it get faulty again. I visited the whirlpool authorized service centre in villupuram and we have some arguments with them and they finally accepted their issue and inspect once again. This time they replaced the relay with another type and the machine works well. Now after a month, the compressor again stops running and the service people itself didn't respond for this issue. Three time i have raised complaints in online portal. But there is no use of this. I don't know whether this issue is because of service centre / whirlpool, but i am getting frustated with this refrigerator. I spend more than 10k with 2 days leave of mine. Even i just throw my whirlpool washing machine and got lg washing machine. I have the proof for all of the problems i have faced till now. For the cost and time i spent for this, i can buy a new refrigerator without any problems.

I ordered ice magic refrigerator 215 impwcool roy 4s (Order id: #[protected] on 8th may 2018 through www.whirlpoolindiawstore.com, money got deducted immediately and order confirmed. But till now i did not get a single mail about delay on my order delivery status. They always have a standard reply 7 working days for delivery. Now it is more than 15 days when i tried contacting whirlpool customer care [[protected]], no one know the status and kept on just redirecting the call. I was given another number [[protected]] to know about the order status. This person redirected my call and gave another person contact number [[protected]], which is 24*7 busy and i was not able to contact that person. I am completely disappointed with whirlpool customer service and till date no update on the delivery status, no proper contact to get the status of my order.

This is very unprofessional that money got debited, but no information on my order and no response from customer care.

Please do the needful to deliver my product asap.

Order id: #[protected]

Thanks,
Sathishkumar vijayarajan

I have purchased a refrigerator of whirlpool brand of 215 ltrs. Capacity from m/s. Leo electronics, ntpc jyothinagar, ramagundam, peddapalli - disti. Bill. No.1033 dtd.[protected]Enclosed). From the date of purchase the fridge is not working and complaints lodged online (03 times) withwhirlpoolcustomer care the details of which are given below :

Complaintsnumbers hd[protected], hd[protected], hd[protected], delayed date from ;[protected] but till pending the service mechanic attended and not rectified the problem and told that we are unable to rectify the problem. The details of the service engineers who have attended the complaints are given below. The service engineer closed the calls without information and signatures.

Service engineers names; imran (Visted 4 times) mobile no [protected], rajesh hyd distributor [protected], sagar [protected] (Visited 4 times) many times

I have contacted the dealer of m/s. Leo electronics at ntpc ramagundamwho is not attending to my complaint and threated me that you can do whatever you want and warned me not to come to his shop. Even the service engineers have responded in the same way. After facing a lot of problem and humiliation by the showroom and the service engineers, i am forced to approach you for needful action and justice.

Your faithfully,
Namani devendar contact no [protected], [protected],
Hno11-4-475/1, tarakarama nagar, 8inline colony godavarikhani, pincode 505211, peddapalli disti, telangana

Whirlpool has approached me through planet b solutions and offered annual maintenance for 3 years for my washing machine. I have issued cheque fvg whirlpool india and the receipt was handed over to me by their representative planet b solution in chennai dated 04/03/2018.

After a week on 26/03/2018, i have received a amc activation letter from whirlpool stating it is for 2 years period. I keep on complaining to customerservice every fortnight and i have not received any reply till date. Planet b solutions have confirmed that amc for 3 years telephonically but hesitant to give in written.

We have got whirlpool 360 washing machine brought in 2014, since we are living aboard so machine was used very little during these times and everyone we come to india we have no other job but to start complaining about not working of machine sometime earlier about its main shaft and now about its drain problem with lot of other errors but nobody is seriously considering our request and everyone from cc side giving us complain number but workshop in contact after giving one call never show up to visit and solve problems.

Does it means that whirlpool having no after sales service support to customers?

Please respond us immediately our latest complaint number is: hd[protected].

We look forward to hearing from you soon.

Best regards,

Request no. Hr[protected]

My complaint about the replacement of 2 ton split ac compressor is still pending even after 2 weeks. The complaint was lodged on 2nd may 2018 after which the technician visited and confirmed that the compressor has been damaged and needs replacement. They were paid 512/- for their visit charge; since the compressor is still under warranty they said that it will be replaced.

After regular follow-up & repeated calls to customer care, the issue is still pending. The local stockist whose number was shared with me doesn't have a clue about when the replacement will come. He refers back to the company while company's customer care does the perfunctory reminder and refers back to the local contact.

The peak summertime has been lost due to their lethargy & unprofessional approach. This is what one gets when one buys the more expensive 2 ton split ac. This is the service that is provided.

I want an immediate resolution of the issue (Within next 2 days) failing which i shall approach the legal recourse and request for replacement of the air conditioner unit or the refund of the money paid for the air conditioner.

Technician was not experience to install AC in my area.
Before visiting he was demanding different charges.
After visiting our place he said he will not install outdoor unit at 12th floor.
He asked us to ask someone to remove window bracket and door and get install outdoor unit ..then he will install indoor unit.
I am trying to contact whirlpool but they are helpless.
I dnt know y..
As well they told us if we install from local technician we will not get warranty