Whirlpool India Complaints & Reviews

I have called a customer care regarding my whirlpool (220 litre) fridge repair of single door on 06/04/2018, sunday one of the representative who has deputed khushi enterprise, shop no.12, green park, near iob bank, shahtsri nagar, vasai (West) - 401202. After inspection, the service engineer has told us that two parts has to be get replaced they are thermostat and relay and total cost includes rs.2, 200/- (Including their service charges...

Complaint :bg[protected].

It is more than 2 months since we raised this complaint and we do not get any response.
For the complaint raised whirlpool technician came and ensured that machine totally fails and we got electrical shock. We are made to run from pillar to post. Irony is product is just over two years quality is very very bad and oven is not working.

They are neither responding but are rude to demand extra payment from our end for replacing the equipment for the damage done by them. On top of that they say they will even take 3 months to replace and as customer we do not have tight to question about their service.

Even wrote to whirlpool global team, bringing to ytheir attention as i am fed up with india team for no response and rude service technicians. My wife received an electrical shock after your technician tried to service. Service team is totally incompetent rude. Please do jot buy whirlpool as their service technician only purpose is to damage equipment. We are forced to replace the line at a cost more than oven cost. Horrible company

I have complained in customer care about 3 months ago that my washing machine is not working properly but there is no response from their side. They just allocate a service engineer who calls and tell he can't come for service bcoz it doesn't comes under his service area
Now, the machine stops working completely and again i have complained in customer care about the issue and they take about 10 days for assigning service engineer who was the same person and the same reply. I am fed up with their after care service try to resolve my complaint asap.

A c was installed in my house on 19 th of march 2018. Cooling was reduced from 25th of march. I got this ac gifted by my brother through amazon, where installation was free. After a month when i booked for the service, s. Arun kumar from smart solution, marathalli, bangalore started demanding money for installation. He said he will not repair until i pay the money.

Can i know from whirlpool

1. Are your products so bad that they should be repaired with in 5 days, what kind of products are u people selling. We can buy other brands why whirlpool.

2.ac is under warranty for one year, how can a person demand money for installation instead of repairing and providing service. He should have settled this issue when installation was done. Mr arun was incapable of doing his job.

3. Mr arun can't talk to customer like this and demand money or email with regard to installation.

4. Kindly arrange some other service center to repair my ac at the earliest.

5. These kind of demand is not appreciated.

6. I want my ac to be serviced at the earliest and immediate response from whirlpool.

India Mobile: +91 [protected]
Address: 6A Mandalay Point (Near Lulu Mall), Edapplay, Cochin, India
We have bought a Window AC in Dec 2017 from Flipcart as per contact it was supposed to be installed in 24 Hrs, We waited for a week few technician came and went nothing happened .As we live abroad we came back from Kerala.
Now This month from May 2 My wife is in India, we have talked to service manager & ### Manger mANY TIMEs fixed up May 7th,
But today –May 7th we are getting another set of excuses, can you take back the set and refund as you are unable to deliver what is promised.

I have bought new washing machine but machine was not working properly. I have complaint so many times, So many Service engineers come from last One month but no body can solve it. So its request you to please replace my Washing Machine on an urgent basis. I have faces a lot of problems.kindly consider my request and replace my washing machine immediately

I was charged an amount of rs.500 respective of the transportation cost for my whirlpool refrigerator by the grazia services, ravipuram, kochi. Also my fridge was taken away for more than 20 days. They said it's the compressor issue. It's not fair to charge any such amount from the consumers under the period of warranty, as the warranty should cover all necessary costs and service charges.

I have purchased the refrigerator 6 years ago. I wanted to get the chiller tray replaced. The people at the authorised service centre are just not bothered. I gave been trying to follow up so ce 3 weeks as to when the new tray would be available but nobody seems to be bothered. First i recive a reply that they had placed the order and it would be coming from pune. When that didn't happen i called up the authorised service centre (Shreeji enterprise, andheri east, mumbai) again to which they replied that since they didn't get the part from pune they have ordered it from faridabad and it would reach them on 4th may. I called them today to which the people replied that it is not available and they have no clue if it would available. They have asked me to speak to their manager whose number they promptly provided. After which i called customer care again. The person mr. Manish to whom i told everything coolly asked me whether i want to put a fresh complain t or speak to higher authorities. When i requested for the latter he put my call on hold so as to transfer the call n after a few minutes conveniently disconnected the call.


I must say what a customer service!!! You buy a whirlpool product. After that we are simply not bothered. Why fool people with phrases like prompt customer service and all.in fact there is no service at all.

P. S. Just by saying that the product is discontinued what do you expect customers to do. Buy a new product every 5 years???

Worst customer service with installation. Pathetic and worst. We bought whirlpool inverter ac 1.5 ton from croma store indiranagar, bangalore. Hidden service charge was one surprise the installation agency head telling we have lot of customer and you can return the product and abusing the customer is another surprise. One of the worst nightmare. Unprofessional and unethical.

Respected sir,
I beg to state that i have purchased a whirlpool ac (Model no. :- 1 t magicool prm copr 3s, sl no. - indoor - cnz[protected], out door - inx[protected] on dated 28.04.2018 from hira electronics, b-10/32, prakash complex, rajmahal road, veraval, po. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265.
But, the out door unit has giving loud buzzing sound noises and water leakage from body.
I have complaint this matter to the hira electronics.
But, the hira electronics has failed to solve this problem.
Kindly, take necessary action from your end.
Thanking you.
Regards,
Arup kumar barat.
Address :- dev-ashish park (Apartment), flat no. :- f1, first floor, near 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265.
Phone no. :- [protected].

Bought whirlpool ac in 2016 and compressor repaired in 2018 raised a request for service, attender came and informed compressor got repaired we have warrenty and can be replaced without any charge of compressor. Following with drg service center for 3 weeks the manager and the attender saying different answers (Manager : today the compressor wil be fitted, attender : yet compressor about to come so it wil take 3 days to fit)
Even after following with these answers its 3rd week but yet the ac is not fitted and the answer is same.
Have made nearly 50+ calls but still no resolution.
I thought whirlpool is a brand and supports customer but its totally opposite.

Its a month gone.. But no update from service center. The worst as ever.

In have purchased ac on december 31st 2017 i have raised request for first service two times but nobody even cared about it. Latestly i have raised request on 24th april and from then i am calling customer care daily 5 to 8 times and all were replying the same answer, we will speak to technician and will call you but nothing i was listening back. Whirlpool you kindly get list from india you won't deserve to be here with this worst customer care. Are you willing to satisfy the customer or not?

Washing machine repair. No response from customer care even though it is in warranty period. It's been 6 days now. Navi Mumbai. Technician (Imtiyaz-[protected]) said, he would send someone. But still nothing!!! It's time to prove your number 1 service! What do you expect from customers??? Your technician refuses to repair. Do you want customers to pay them extra ???
It seems they want to sell their extra products & create problems for the customers by not fixing the machine??? I mean if you want something to be sold by the company which is so mandatory for its maintenance. Why don't you sell it with the product in the beginning itself??? The behaviour of your guys is rediculous & does not suit for companies like whirlpool. So, please send someone right away & fix my washing machine as soon as possible. Thanks!

I gave complaint with customer support on 18-March-2018 with complaint number BG[protected]. Service team visited and took the damaged part. But no followup is being done by both service team and customer support. I have been calling customer support every day. They would either say
1. We will call you back soon on the status
2. This is service executive number. Call and get your status. This number would turn out to be bull-### number
3. Will connect to my manager. Manager says service executive will call in 30 minutes

The service is being done by Whirlpool service center o[censored]dupi. They seem to be lazy even to pick up the call. Same complaint has been lodged in the May 2017, Dec 2017. Udupi service center has given the status as 'Happy' caller for May 2017 complaint. December 2017 complaint has been attended by them during the first week of March after repeated followups in February. Even though it seem to be resolved, re-appeared again. When I called customer support again and explained, they said the previous complaint has been resolved in December itself!

How can the software allow to set the resolution date to a previous date? Customer support and service center is happy as they met their SLA. but I am not! Why is this customer support meant? To keep themselves happy? I have to pay the service charge again now

I don't see my complaint getting resolved. Our AC missed 2017 summer. Looks like it will miss 2018 summer too for us.

We purchased whirlpool 1 ton ac from vijay sales, thane, mumbai, maharashtra. After the first installation - the technicians did not test and left in haste. We later found that ac was not cooling and we were getting an error e8 and sent a complaint to whirlpool. They sent a technician who said there is a gas leakage issue and said he fixed it. The ac worked fine for 3-4 days and were again getting the same error e8. We again sent a complaint to whirpool and requested them to send some expert.in spite of repeated requests - the same technician who earlier fixed the issue keeps on calling. He does not seem to have any knowledge and we do not want to have him handle it again.

It's been a month we paid rs 32, 000 for the ac and its still not working. Whirpool should fix this asap or refund our full amount.

Another complaint we have is during the first installation they charged us for extra 17 feet copper piping. We went to vijay sales and they agreed we have been duped and the amount will be refunded after a technical checks it. Since they did not send anyone - we sent a complaint to whirpool but have not got any response yet.

Complainant's goal: ac fixing and refund of fraudulent installation charges

I bought a refrigerator from Sathya Electronic Avadi on 31 Jul 17. There was problem of cooling detected after 01 month. In Mar 18 I again complaint and technician didnt do anything. Again on 08 Apr and 13 Apr, I complained but no technician visited after so many call to all the three agency involved. Now there is no cooling, ice making and foul smell is coming out. Please do the needful.

I am anirban samaddar. I bought a ac before 3 years from fair deal show room sonarpur, kolkata -700150, westbengal.. When i bought this product they said its 100% coper in every where and we trust them. But we less use this product with sophisticate. But dud to less cooling for. Few days we bring a technician. He said gass are almost emty. We are shocked. We did not use that much. But thing is that when he open the machine we saw that every is alloy!! Where the bloody coper??
So my simple question to you! Is this a right way to sell a product and bluf the customers. And take 40000/-.
If you are not take any action. I will wait for 7 days. After that i will go to consumer forum.

Anirban samaddar.
Baidaya para,. Sonarpur,
Kolkata - 700150
West bengal

Complaint reg arguing to come for washing machine demo speaking very rudely tech refusing to come at 6.15 pm I have purchased new whirlpool washing machine the technician is refusing to com at my time I am central govt employee I could not com before 6.00 pm so I requested to com at 6.15 he started arguing with me as well as with the dealer

Worst Ever Customer service.Please don't buy whirlpool products. I have whirpool magicare washing machine .Machine is making some noise as my machine is in warranty period. I called whirpool customer service centre. I have called them four times but till none of the engineer has fixed the problem and they have 1200 rupees from me.

Dear sir/madam,

i am writing this mail regarding my order number [protected] which i placed on april 1st, 2018. Order included 2items out of which washing machine was delivered to me on 15th april, that is after 15days of order.

today that is 17th april, amount against refrigerator was reverted.

i would also like to inform you that my order was cancelled twice before.

This my kind request please revert my money for washing machine also and pick my washing machine back as i am not interested in using product of such a pathetic company which cannot deliver the products on time.

i'll try my level best that none of my known should use whirlpool products from now because if you cannot deliver products then to what extent whirlpool can torture customers for after sale services.

Regards,

Nausheen fatima

[protected]