Whirlpool India Complaints & Reviews

This is to bring to the notice of whosoever is concerned that i purchased whirlpool refrigerator bearing sl no - inc[protected] on 27 march 2016 from pai international, bangalore for rs. 17, 300/-.

Initially, it was working fine later started the issue where no colling for which we made a complaint to whirlpool service center regarding my fridge.

After multiple follow ups the technician came and checked and informed that gas has to be filled and he will be sending another technician who is doing this and he came and filled the gas and checked but it was not working then he identified that no issue with gas where compress is the problem then he replaced the same and filled the gas and charged us with rs.2900/-. He also gave 3 months of warranty.

The refrigerator has worked exactly 3 months again we found same problem, it was working but no colling was happening, since i was not in town and the complaint was raised on 29th march 18 and technician came and checked on saturday (31.03.2018) and informed that problem is with compressor or gas to be filled and said that he will be sending another technician by sunday or monday (02.04.2018) but nobody came on that day.

Yesterday, i got a call from your technician that he will be coming and examining the issue and came at 02:20 pm said that compressor is fine, no need to fill gas but the exact issue is with freezer box and some blockage has to removed it has to be replaced with new one which will cost around rs. 3000/- approx...

As we were not satisfied with your technicians, we contacted other fridge technicians from our end. They examined and said that fridge is in good condition during earlier gas filling the old block has to be removed properly, which will take around 45 minutes of time, if it is not removed properly it will cause a choke in freezer box which also damages the compressor slowly. Now our fridge is completely dead. As he disconnected all connections.
Whirlpool has a very good brand image, second time we are having the same issues with your refrigerator. The reason we contacted whirlpool service center is to get a quality service. Irresponsible employees like this and unqualified technicians are actually causing damage to the brand image whirlpool.

We already spent rs.17, 300 and purchased your product after a year again spent rs. 2, 900, now again we cannot spend rs. 3000/- aprrox.
I am extremely anguished and disappointed with your product and the way your unqualified technicians in the leading & reputed electronic appliances manufacturers,

As you know there are best products in the market, i have selected your brand because of the trust and reputation but now i am regretting myself why i have purchased whirlpool, with this worst experience i will never recommend to purpose any of your products to anybody.

We kindly request you to help us in this issue by either repairing your refrigerator free of cost or kindly take back your product, as we are not ready to spend frequently spending double or triple than amount that we have spent on your product.

Thanks for understanding my concern and looking forward positive feedback.

I have whirlpool washing machine. But for the last few years it is not working properly. Every year we complain and company's service person come and replace pcb which costs around 4500. Last time we replaced it in july 17. And today again its not working. Yesterday service people came and just said you pay 4500 and replace pcb. Just in nine months i have to replace it. So every year i have to pay 4500 to cimpany. I think company is earning...

Attention whirlpool india : i have been really frustrated to logged my complaint with you regarding my refrigerator which has been having over cooling issue due to compressor as confirmed by the whirlpool service engineer. Initially to remediate the issue certain parts costing around 4k was replaced which didn't resolved the issue. There fore after multiple complaints, i was confirmed of the exact issue which would need to replace my refrigerator since repairing was not possible as confirmed by the service engineer. I went ahead giving my go-ahead to do so as i have been having various inconvenience as there was no other option.
For replacement, i was asked to provide a new whirlpool refrigerator model since my model was no longer available now. I provided the same and after some days i was told that i would need pay 15k for the replacement of refrigerator which has a market rate of approx. 20k and was getting the same at 19400 (From whirlpool online site) which was simply rediculious.
Though they recalculated it again once i clarified of 4k i gave for misleading parts replacement along with the correct value of the refrigerator and mr. Ankit (From whirlpool) went ahead with seeking approval of 8k and asking me to pay the same.
Now my question is should i pay 10500 (After 50% reduction of my original refrigerator) + 4000 (Misleading part replacement) + 8000 (Replacement charge) = 22500 for a refrigerator which has a market value of approx. 20k when the issue is with refrigerator compressor which carry 10 years warranty and asking me to pay above market price even after going through all the hassle and inconvenience since last 4 months.
Appreciate if you can quick fix this.

Fyi - request number i logged are as follows:
Hr[protected] - 27th nov
Hr[protected] - 9th dec
Hr[protected] - 20th dec
Hr[protected] - 28th dec

Is this the level of customer service we should expect from a brand like whirlpool??

Though my interactions in the last 4 months has definitely shown me the rubbish and unreliable experience i had with you guys.

We bought whirlpool ice magic royal 230l less than 2 years ago. Within one year had compressor failure then i logged a ticket then authorized service center technicians visited and replaced compressor with no cost but after 3 months from the compressor replacement again we faced same no cooling issue then again same thing but this time they said it is related gas issue then they evacuated and top up the gas and charged around 1800/- rupees and advised to use their stabilizer to avoid this kind of issues so i purchased stabilizer worth rs.2000+ and started using it but i still remember when the time of purchasing refrigerator showroom people said to me and some other people like me who visited to buy that it won't required any stabilizer.
Highly disappointed with this product..
Now again we are facing the same issue before contacting whirlpool customer care thought of register my complaint here.
I have to see now how much they charge and this time what kind of reasons they are going to tell.
Worst thing in my case is we cannot afford double door refrigerator so that's the reason we brought single door fridge but when i calculated the whole amount may be i will get double door fridge from same or some other company.

Hi,

I had purchased whirlpool fully automatic washing machine in oct 2015 in pune which was installed in june 2016 in mumbai.

At the time of installation, mumbai engineer told me "warranty starts from the date of installation and not from the date of purchase."

In last week (At pune) my washing machine suddenly stopped working so i lodged a complaint in customer care. When engineer visited my place, he without even checking the machine said "pcb need to be replaced and washing machine is not under warranty". And he told me "pcb will cost me rs 4500 plus service/ visit charge extra".
When i asked him to atleast check the machine he denied. When i showed him installation document and explained him warranty is from the date of installation, he called some senior person.
After he got confirmation from his senior that the machine is within warranty then he started inspection by saying "pcb must be in good condition".
I was surprised as he changed his statement immediately after knowing machine is under warranty.
Then he said he will come on next day with new pcb as he didn't carry pcb with him. Unfortunately he didn't call next day. Day after he called me in the morning and said "company doesn't give warranty on pcb". When i started questioning him he changed his statement again that "your machine is not in warranty".
He really annoyed me and asked him i will talk to customer care on this issue.

When i again called customer care, they asked me to get in touch with regional coordinator. When i called her she also told me "machine warranty starts from the date of purchase and not from the date of installation."

I mean i was not able to take all this chaos. Different stakeholders were taking different stand as per their own convenience and benefit.

To check on her statement i called engineer who had installed machine in mumbai he said "warranty starts from the date of installation. He also said that whirlpool service team who gives contract to service providers, they try to make money by fooling customers."

I need immediate solution of this problem.


Regards,
Tushar/ sonali bhandari
[protected]/ [protected]

Hello,

This is to bring to the notice of whosoever is concerned that i happen to own a whirlpool microwave oven for the past ~ 4 years. Recently, i've had a problem with powering on the microoven. On having raised a complaint with customer care, a whirlpool technician from their local franchise (Vibrant techno services - bangalore) visited my premises and informed me that the magnetron (Product name - witol 2m218j) had become faulty and that it would cost me rs.[protected] to get it replaced.
On checking for the same product online and also enquiring with local technicians, i realised that the same product could be procured at half the price or even lesser.
Armed with this information, i called up the technician directly and charged him for his supposedly unethical practice of fleecing more money. He insisted that the magnetron i'd checked out online was supposedly 'not original' and that he was charging more for providing an 'original whirlpool product'! However, on pointing out that whirlpool does not manufacture magnetrons themselves, he didn't have a convincing answer apart from his ill-educated, half-cooked, baseless statement that he was going to deliver an 'original whirlpool product'!
I tried escalating this with customer care, but it seems the customer care service (Atleast the one in bangalore) is filled with apathetic and incompetent professionals of all flavors! They're supposed experts but fail to understand the most basic of problems explained in the most simple of languages. And finally, after having synced with the local franchise, the customer care personnel re-iterated the same statement and the same price... Making me wonder what a waste of my time and efforts it was!! One would expect a semblance of rational in the customer care department but then i guess with whirlpool, that is not to be..!!
Hence, i've decided to get my unit checked by a local technician.
To all of you out there, my message is that the after-sale services of whirlpool totally sucks, so make your choice judicially before embarking on a purchase.

-
Pinak

I, Sri Saikat Banerjee, have purchased one Whirlpool RO waterfilter, Product Name-Whirepool RO Minerala 90 on 27.3.2016 from SALES EMPORIUM, BEHALA, KOLKATA vide Invoice No. Inv[protected], Customer Code Klo[protected]. I have made AMC with your company on 17.1.2018 with Rs.4710/-. At the time of AMC company experts told that the condition of the filters is not good and require immediate change.The filter is now not functioning properly. whenever I contacted the Area Manager or Helpline they informed me that candles is not available in the company and it will be supplied whenever it is availability.
My wife is a kidney transplanted patient who requires fresh water regularly with other restrictions. Now the question is if a reputed company unable to supply the spares even after AMC and repeated reminders who would take responsibility for my wife who is a kidney transplanted lady. Now I want immediate replacement of candles etc. as it is very special case or advise me what is to be done for redress. Regards - Saikat Bajerjee, [protected]

SR number :HD[protected]
I registered a complaint on 18/3/2018 regarding the drain of the washing machine not working. A technician came and told me that part needs to be replaced. It has been 10 days now and still the machine is not fixed. Now they say it will take another week to get the part and that too is not assured. Really fed up with this unprofessional behavior. Machine is in warranty and just 1.5 years old. I am regretting buying it . The customer support after purchasing the machine is very bad

On 19th of Mar 2018 we made a complaint to Sri Lakshmi home care, Pollachi an authorized whirlpool service center. On the same day technician (name not known) from the service center visited and said compressor was to be replaced and stabilizer also. (even though the fridge having inbuilt stabilizer,
we put an external stabilizer also). we respect the technician advise and pay Rs.2000/- for stabilizer as advance . On the next day 20.03.2018 the technician replaced the compressor, thermostat, two legs and whirlpool stabilizer and charged Rs.5900/- +Rs.650/- The fridge worked only for the same day of service (20.03.2018) and from the next day, fridge was working but no chillness was there.
21st Mar 2018 I again raised a complaint to the authorized service center, the customer support team said they will send the technician by today (21.03.2018) or the next day. I again and again remind this issue twice a day as this is summer. when ever I"m calling the only reply from the service center is " the technician will attend the problem by today evening". but the problem is yet to be rectified. I also brought to the notice of customer care number[protected]. They register this complaint as "Code.287 MR.[protected]" and the problem will be rectified in 24 hrs. but still the negligence continues. We contacted other fridge technicians, they mentioned that before filling gas the oil has to be removed properly, if it is not removed properly it will cause a choke in freezer box which also damages the compressor slowly. Whirlpool has a very good brand image. The reason we contacted whirlpool service center is to get a quality service. Irresponsible employees like this and unqualified technicians are actually causing damage to the brand image whirlpool.
We kindly request you to help us in this issue by either refunding the amount or repair the fridge since this is summer season.

I had bought a whirlpool washing machine model no.13388 white magic 123 700h sometime in oct-2011

We have the usual practice of leaving the machine plugged into the socket but switched off after use

On 25 march at moring 3 am after almost 5-6 yrs o[censored]sage it suddenly caught fire around the middle of the night in off mode. It tripped the electricity. Fortunately, as i was awake,. To my surprise i came out of room and show thick black smoke fuming out of baranda. I was shocked to see the washing machine ablaze and for a second was motionless as to what to do. The fire left our entire baranda including its wall to wall, ceiling including the entire painting in a damaged condition and our water purifier has also burned.

It could have caused irreparable loses/causalities risking our entire house to catch fire had i not been awake that night and taken evasive action to stop fire.

What to registered a complaint with whirlpool as this could have risk of family members life. Want strict action towards whirlpool company. Want replacement and compansation losses.

Regards
Abhishek
Banti. [protected]@gmail.com
[protected]

Dear sir

Whirlpool refrigerator's compressure was not working. I have dialled the number of customer care whirlpool. Complain number is. Dl[protected].

From jmd serice center superviser nitin jain has sent mr. Rohit for supervise the item refrigerator. He has produced estimation cost for the defect in refrigerator. That was inr3800 first, then inr4000. I show original bill to rohit then he changed the compressor without any fee but takes other charges.

He said to my wife you dont inform the company. Otherwise you have to pay more charges like inr6000. I will take only inr4000.

He rohit has corrected the refrigerator withou giving me any bill of inr4000.

I called rohit. He refused to give bill of inr4000.

In the night around 8:30 pm i dailled the customer care number without receving.

Then i went to police station narela. I also dialled the 100 number for assistance.

Inspector manoj at narela police station has assured me rohit will give bill to you in the morning.

I am not satisfied. Please send an engineer to verify the article inserted in refrigerator and give me original bill.

This is a mental torture for us. Thats why i am going to plan consumer forum against whirlpool.

Regards

Santosh

Dear sir,

Please find attachment contain our invoice for your reference.
We have bought this refrigerator from reputed brand whirlpool.
Immediate on delivery we have checked inside found some tray were found crack. It has been evidence with photo in front of your service and demo installation person.
On informing him, he took back broken trays and said it will be replaced within a week. But nearly a month has gone. We got fed off following your customer care calling and service person. There is no response as of now. You shall check voice recorded calls which we have called to customer care.
Hence, we have come to you registering our complaint again thru email as consumer complaints.
We hope you will take necessary action and we believe so...

We hope you will be taken care.

Thanks,
D. Elumalai
[protected]

Dear sir/madam,

I am writing today to complain of the poor service i received from your company for last 15 days. I requested for a service for my air conditioner at your balaramapuram service center, on 06.03.2018. But till now nobody has responded to me. My impression of that awful company has been tarnished.

I trust this is not the way 'whirlpool' wishes to conduct business with valued customers. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.
Thanks & regards
Jayakumaran nair
[protected]/[protected]

I have purchased whirlpool ac (Fantasia) model of your company, but within warranty period there is problem in outer unit of the ac

We have made service complaint for the same and engineer also visited to our site and he told us that some part need to replace and same shall be done in 1 or 2 days but its one week lapsed still there is no response from company and engineer.

What kind of service whirlpool is providing to customers?

Kindly resolve our problem at earliest

I am vijay from chennai.

Worst service by whirlpool.

We have bought a whirlpool washing machine 6.2 kg fibre tub model in 2014.

It was running good for 3 1/2 yrs. Today the water started leaking from the tub and we called the customer service and they sent the person for checking the same.

The person did nothing for sevice. He charged 470rs. For visiting charges alone and told there is problem with the tub and costs around 7000/ for it.

Very worst service and product.

Never ever choose whirlpool in any product.

I wish to inform you that i bought the above make refrigerator from m/s croma retail showroom - rajouri garden - delhi in 2013 (13/03/2013, 485 lts - double door) just before my retirement from leading oil co. I was having a very good experience with lg make for quite a number of years without any problem at all. This time as usual rep from croma convinced me to buy this product which is as per them is of world class quality. First in the year jan, 2017, some problem occurred, tech from your deptt came changed the pcb ui board/module and bill of rs5100/ was raised. Now all of sudden since yesterday ie 15/03/2018, the machine appeared to be started giving cooling problem. Today dated 16.03.2018, i lodged a complaint (Srn - d[protected]) in the morning and your rep came around 1200hrs. He checked the machine, suggested problem of cooling perhaps my be due to choking of gas pipe or oil may have come hence gas is not flowing through. For handling this job somebody from other deptt will come to handle it. I the meanwhile he suggested to have the voltage stablizer installed for better voltage regulation and protection of machine. Then he left. The other technician came at 1500hrs and attended the refrigerator. He straightway said the ccompressor is not working it needs to be replaced. He has given the estimate of rs7000/ towards charges for the job. Had it been under warranty period of 5 years, it would have been changed without cost, since its 2 days over 5 years, the cost has to be borne by us. Here i would like to say, its whose mistake. Is it the product which i bought in rs47000/ and keep on spending even the machinf is just 5 years old. Because it is just 2 days over n above the warranty period, i have to bear the the cost. Is it fair. As a senior citizen i am not satisfied at all or rather disappointed as no from your head office or other coordinator picked up the phone.in spite of repeated calls made by me. Now i am a pensioner, my humble request is to change the compresser without any charge. Otherwise my opinion is not to buy your companys product whose quality is so poor.

I had purchased whirlpool fully automatic washing machine, model 7.2 kg 360 world series 72h graphite, s. R. No inf[protected], on 06/11/2016 from m/s bonton electronics, railway road aligarh against bill no. 11/510.

Within one year i have faced a problem for which complaint has been registered with complain no

Gb[protected] dated 15/08/2017.

Till now i have not received any kind of replacement product or my washing machine from aligarh service center.

Now kindly provide me a dd against my bill amount because it was not possible to wait so long period of four months and i have purchase a new washing machine from my near market.

So kindly look into the matter and give me a possible response on the above contains.

(During the period of four months i have talk to various authorities of whirlpool. One of them mr. Ashok, misbehaved and kept my mobile no. On busy mode and various others)

My name is parth and i am from gandhinagar. I've purchased 2 x 1.5ton ac of whirlpool on 22/04/2017.

After installation one of the ac having gas leakage problem and cooling was not working at all.

I've registered a support request about it and it took approx 2 weeks & 4 to 5 phone calls to get resolved.

Ref:
Support request on 20/5/2017 - "no cooling related"
Support reference - ah[protected]
Visiting date / resolved on : 9/6/2017

* this year again same problem.. "ac with no cooling" *

Ref:
Support request on 19/1/2018
Support reference ac #1 - ah[protected]
Support reference ac #2 - ah[protected]
Not resolved yet!!! - 13/3/2018..

I am looking for refund, i fedup with customer support. I made 7-8 calls, nobody answer properly. I have call records. I purchased my ac but can't use it. It's not functional well since january 2018...

Respected sir
My name is suresh. My brother (Babji) brought 1.5 ton magic cool 3 star air conditioner in innovation, vizianagaram on 10th march, 2018. 3 meters out side copper pipe in the a. C kit. But it was not sufficient for installation. Extra out side copper pipe requires for instalation. Services man wanted extra 2 meters copper pipe. We said "you will supply whirlpool company pipe, i will pay the amount." he bring a out side 1/2 inch copper pipe 2 meters. He said it is a whirlpool company pipe. But that's not whirlpool company pipe, that is total line company. The service man cheated me. Immediately i said "you will stop the instalation. When you will bring whirlpool company pipe then you will fix the a. C". I send that copper pipe line photos. Once you check then you will action on that service man. Sevice man details :
Ashok,
Whirlpool service,
Sivalayam veedhi,
Vizianagaram (Post & dist)
Andhrapradesh -535001,
Phone number: [protected].

If you have any doubts then you will call me. My deatils :
Suresh,
Ph no-[protected],
Email: [protected]@gmail.com.

And finally one request - how much cost of 1 meter out side copper pipe (Both small and big pipe)

Sir please give me reply as early as possible

I have purchased an whirlpool microwave oven 20 l magic cook on 18th february 2018 from bharat refrigation a dealer in rewari. When i opened the package the touch pad of microwave was not working.

I have registered almost 5 complaints in the whirlpool still no action is being taken by the company.

Every time i call them they have only one reply "sir you will get a call after 2 hours" and after that no call comes.

I want a replacement of refund for the microwave oven