Whirlpool India Complaints & Reviews

Dear sir

Whirlpool refrigerator's compressure was not working. I have dialled the number of customer care whirlpool. Complain number is. Dl[protected].

From jmd serice center superviser nitin jain has sent mr. Rohit for supervise the item refrigerator. He has produced estimation cost for the defect in refrigerator. That was inr3800 first, then inr4000. I show original bill to rohit then he changed the compressor without any fee but takes other charges.

He said to my wife you dont inform the company. Otherwise you have to pay more charges like inr6000. I will take only inr4000.

He rohit has corrected the refrigerator withou giving me any bill of inr4000.

I called rohit. He refused to give bill of inr4000.

In the night around 8:30 pm i dailled the customer care number without receving.

Then i went to police station narela. I also dialled the 100 number for assistance.

Inspector manoj at narela police station has assured me rohit will give bill to you in the morning.

I am not satisfied. Please send an engineer to verify the article inserted in refrigerator and give me original bill.

This is a mental torture for us. Thats why i am going to plan consumer forum against whirlpool.

Regards

Santosh

Dear sir,

Please find attachment contain our invoice for your reference.
We have bought this refrigerator from reputed brand whirlpool.
Immediate on delivery we have checked inside found some tray were found crack. It has been evidence with photo in front of your service and demo installation person.
On informing him, he took back broken trays and said it will be replaced within a week. But nearly a month has gone. We got fed off following your customer care calling and service person. There is no response as of now. You shall check voice recorded calls which we have called to customer care.
Hence, we have come to you registering our complaint again thru email as consumer complaints.
We hope you will take necessary action and we believe so...

We hope you will be taken care.

Thanks,
D. Elumalai
[protected]

Dear sir/madam,

I am writing today to complain of the poor service i received from your company for last 15 days. I requested for a service for my air conditioner at your balaramapuram service center, on 06.03.2018. But till now nobody has responded to me. My impression of that awful company has been tarnished.

I trust this is not the way 'whirlpool' wishes to conduct business with valued customers. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.
Thanks & regards
Jayakumaran nair
[protected]/[protected]

I have purchased whirlpool ac (Fantasia) model of your company, but within warranty period there is problem in outer unit of the ac

We have made service complaint for the same and engineer also visited to our site and he told us that some part need to replace and same shall be done in 1 or 2 days but its one week lapsed still there is no response from company and engineer.

What kind of service whirlpool is providing to customers?

Kindly resolve our problem at earliest

I am vijay from chennai.

Worst service by whirlpool.

We have bought a whirlpool washing machine 6.2 kg fibre tub model in 2014.

It was running good for 3 1/2 yrs. Today the water started leaking from the tub and we called the customer service and they sent the person for checking the same.

The person did nothing for sevice. He charged 470rs. For visiting charges alone and told there is problem with the tub and costs around 7000/ for it.

Very worst service and product.

Never ever choose whirlpool in any product.

I wish to inform you that i bought the above make refrigerator from m/s croma retail showroom - rajouri garden - delhi in 2013 (13/03/2013, 485 lts - double door) just before my retirement from leading oil co. I was having a very good experience with lg make for quite a number of years without any problem at all. This time as usual rep from croma convinced me to buy this product which is as per them is of world class quality. First in the year jan, 2017, some problem occurred, tech from your deptt came changed the pcb ui board/module and bill of rs5100/ was raised. Now all of sudden since yesterday ie 15/03/2018, the machine appeared to be started giving cooling problem. Today dated 16.03.2018, i lodged a complaint (Srn - d[protected]) in the morning and your rep came around 1200hrs. He checked the machine, suggested problem of cooling perhaps my be due to choking of gas pipe or oil may have come hence gas is not flowing through. For handling this job somebody from other deptt will come to handle it. I the meanwhile he suggested to have the voltage stablizer installed for better voltage regulation and protection of machine. Then he left. The other technician came at 1500hrs and attended the refrigerator. He straightway said the ccompressor is not working it needs to be replaced. He has given the estimate of rs7000/ towards charges for the job. Had it been under warranty period of 5 years, it would have been changed without cost, since its 2 days over 5 years, the cost has to be borne by us. Here i would like to say, its whose mistake. Is it the product which i bought in rs47000/ and keep on spending even the machinf is just 5 years old. Because it is just 2 days over n above the warranty period, i have to bear the the cost. Is it fair. As a senior citizen i am not satisfied at all or rather disappointed as no from your head office or other coordinator picked up the phone.in spite of repeated calls made by me. Now i am a pensioner, my humble request is to change the compresser without any charge. Otherwise my opinion is not to buy your companys product whose quality is so poor.

I had purchased whirlpool fully automatic washing machine, model 7.2 kg 360 world series 72h graphite, s. R. No inf[protected], on 06/11/2016 from m/s bonton electronics, railway road aligarh against bill no. 11/510.

Within one year i have faced a problem for which complaint has been registered with complain no

Gb[protected] dated 15/08/2017.

Till now i have not received any kind of replacement product or my washing machine from aligarh service center.

Now kindly provide me a dd against my bill amount because it was not possible to wait so long period of four months and i have purchase a new washing machine from my near market.

So kindly look into the matter and give me a possible response on the above contains.

(During the period of four months i have talk to various authorities of whirlpool. One of them mr. Ashok, misbehaved and kept my mobile no. On busy mode and various others)

My name is parth and i am from gandhinagar. I've purchased 2 x 1.5ton ac of whirlpool on 22/04/2017.

After installation one of the ac having gas leakage problem and cooling was not working at all.

I've registered a support request about it and it took approx 2 weeks & 4 to 5 phone calls to get resolved.

Ref:
Support request on 20/5/2017 - "no cooling related"
Support reference - ah[protected]
Visiting date / resolved on : 9/6/2017

* this year again same problem.. "ac with no cooling" *

Ref:
Support request on 19/1/2018
Support reference ac #1 - ah[protected]
Support reference ac #2 - ah[protected]
Not resolved yet!!! - 13/3/2018..

I am looking for refund, i fedup with customer support. I made 7-8 calls, nobody answer properly. I have call records. I purchased my ac but can't use it. It's not functional well since january 2018...

Respected sir
My name is suresh. My brother (Babji) brought 1.5 ton magic cool 3 star air conditioner in innovation, vizianagaram on 10th march, 2018. 3 meters out side copper pipe in the a. C kit. But it was not sufficient for installation. Extra out side copper pipe requires for instalation. Services man wanted extra 2 meters copper pipe. We said "you will supply whirlpool company pipe, i will pay the amount." he bring a out side 1/2 inch copper pipe 2 meters. He said it is a whirlpool company pipe. But that's not whirlpool company pipe, that is total line company. The service man cheated me. Immediately i said "you will stop the instalation. When you will bring whirlpool company pipe then you will fix the a. C". I send that copper pipe line photos. Once you check then you will action on that service man. Sevice man details :
Ashok,
Whirlpool service,
Sivalayam veedhi,
Vizianagaram (Post & dist)
Andhrapradesh -535001,
Phone number: [protected].

If you have any doubts then you will call me. My deatils :
Suresh,
Ph no-[protected],
Email: [protected]@gmail.com.

And finally one request - how much cost of 1 meter out side copper pipe (Both small and big pipe)

Sir please give me reply as early as possible

I have purchased an whirlpool microwave oven 20 l magic cook on 18th february 2018 from bharat refrigation a dealer in rewari. When i opened the package the touch pad of microwave was not working.

I have registered almost 5 complaints in the whirlpool still no action is being taken by the company.

Every time i call them they have only one reply "sir you will get a call after 2 hours" and after that no call comes.

I want a replacement of refund for the microwave oven

I bought my doule door freeze just before 2 and half years in bangalore. Purchase date: october 2015. And now the freeze has some technical problems, it is not working properly. I gave one complaint to whirlpool customer care bangalore but they closed my complaint without solving the problem. The complaint no: bg[protected]. Whirlpool customer care bangalore, is not responding to my concerns. I am very old customer of whirlpool.
Just 2 years old freeze and now it is not working. I need help asap.

My phone no: 91-[protected]

I have brought refrigerator in 2013 may my compressor on warrenty ilost bill please provide duplicate bill repair compressor
so they have to solve this problem immideatly many time check but take bill paper so refrigerator are very bad because today purchase today fault after 1year again fault so i can help to give compressor on refrigerator immediatly responding

I had purchased whirlpool fully automatic machine on 26.03.2016.. When the problem occurred their technician came and said to install a filter which costed 2000 bucks.. He said that there wont be any problems after this installation..2-3 days after installing it.. Every time we use the machine a white gum type formation occurs which blocks the water supply.. The service providers (Pinnacle services) are so rude that they dont even reply to calls.. And when asked for refund/replacement they clearly refused and said ki kuch nahi ho sakta aapko jo karna hai kro.. My point is.. Being such a big brand name.. How can they treat their customers in such a manner and service providers like pinnacle services should not be a part of whirlpool..

My registered contact number with whirlpool is xxxxxxxxxx, serial no:inf[protected] and complaint no:mb[protected]. I have a whirlpool stainwash washing machine which was purchased on 25th july, 2015. I purchased an annual maintenance contract (Amc) from whirlpool and they sent their technician for inspection and he approved my application no. Hp17780599 and collected rs.3030 cheque (Receipt attached) after few days my machine started to create very loud noise so i called the customer service and registered a service request. The technician did not repair my machine. He told that this problem is old. He told that we will close your amc and your money will be refunded to the bank. I was not happy with this response. I called the service center sky enterprises who covers mira road region next day to discuss this issue. They also did not helped me and directed me to contact customer care. I contacted customer service and they told me to contact their regional coordinator named reshma more on [protected]. She gave me assurance that my money will be refunded however it did not happened and now she is not answering my phone. This issue has created a lot of mental distress to me. This is a clear fraud from whirlpool who is not ready to provide me service also and even not refunding my money back. They are forcefully continuing the amc without providing me any service. Please note below requests: 1) i need my money refunded asap along with 6% interest from july 2017 to present and compensation of rs.5000 for the harassment and mental agony. 2) i want a strict action against whirlpool india, sky enterprises mira road, reshma more and the technician named ratish who talked to me in a rude and disrespectful manner so that such fraud does not gets repeated with any other consumer. Awaiting for a favourable response from your end. I can be called on xxxxxx if you want further details.

I purchased a fully automatic machine and after it's expiration of warrenty period I got updated its AMC (warrenty period) worth ₹3030 for one year on 4/8/17.
Last week I incurred a problem that its tub was rotating only one side for the same i registered a complaint against the product on 3/3/2018 the mechanic visited on 5/3/2018 and he was so disappointing that he lied us that a part (bearing) of the machine is damaged which costs ₹3200 plus convenience charges for sending the machine to the workshop also told me that this is exclusive of the warranty period that you updated so you have to pay for it..
We were so disappointed hence called our local mechanic.. he found that there was no damage in any part of the machine rather there was a little problem in connection that he repaired within 2-3 minutes..
I am highly disappointed by the mechanic's misguidance and lying also whirlpool that keeps such mechanics or either it is a way of bulgaring the customers by lying through group of such mechanics. He lives in village pooth kalan workshop of delhi and his contact number is [protected](personal number) [protected](workshop number)

I request you to take a strict action against the mechanic asap
Regards

I purchased a fully automatic machine and after it's expiration of warrenty period i got updated its amc (Warrenty period) worth ₹3030 for one year on 4/8/17.
Last week i incurred a problem that its tub was rotating only one side for the same i registered a complaint against the product.. The mechanic that came was so disappointing that he lied us that a part of the machine is damaged which costs ₹3200 plus convenience charges also told me that this is exclusive of the warranty period that you updated so you have to pay for it..
We were so disappointed hence called our local mechanic.. He found that there was no damage in any part of the machine rather there was a little problem in connection that he repaired within 2-3 minutes..
I am highly disappointed by the mechanic's misguidance and lying also whirlpool that keeps such untrained mechanics he lives in village pooth kalan of delhi and his contact number is [protected] (Personal number) [protected] (Workshop number)

I. D. K. Sharma bought 3 nos whirlppol ac 7 months back, one of the ac was having compressor problem from installation, earlier their service provider denied accepting the same, after confrontation, he agreed to report compressor problem and get it replaced, for over 3months i am waiting for the same to be replaced, there has been absolutely no communication from them against various mails & telephonic calls logged by me, totally disappointed service support, never experienced from mnc company till now. May be in life i will never buy whirlpool products again

We have purchased whirlpool double door refrigerator from below dealer :

EP Electronic Paradise Pvt Ltd

13 Vaishalli main road pitampura

New Delhi -110034

See how idiotic these dealers are they don't have any knowledge about the product features added by the company.

Now after 3 years a problem occurred and there is no cooling in lower part of refrigerator, so we complained in whirlpool.

(Complaint number -)

Mr. Kamal from whirlpool came and said that "Because of no external stabilizer defrost kit got damaged" and which is costing Rs. 2700.

Dealer and service center engineer had conversation on this and both are stuck on their points :

Dealer says no stabilizer required.

Whirlpool Service Center engineer (Mr. Kamal), says it is required. (defrost tray got damaged due to absence of external stabilizer)

WHO will pay this amount...????? Why we have to bear for misguidance and unawareness of their products, which they are selling in the market just to make profits.

Dealer denied bluntly and said that you (we as customer) have to pay the amount. We were misguided at the time of purchase, not sure why whirlpool is allowing such dealers to sell their products.

Are you guys serious….?????

THIS IS VERY PATHETIC CONDITION OF YOURS SERVICES ? That we are not getting any response from any end TILL DATE NO RESOLUTION

I am expecting positive response from WHIRLPOOL (change of KIT free of cost and action against the dealer or service engineer, whosoever is at fault) on this and if no response received then I will have to approach to consumer court for the same.

I will definitely leave negative remarks on social media as well.

As your customer, i am totally dissatisfied with the performance of your subject product, on every 3 months your service team charging of rs.5000.00 plus towards repairing.

Now i am not in a position to bear the cost of repairing of said washing machine.

I also not able to understand the life of such product which required a monthly budget for the maintenance.

Every time your service team charging the parts cost more than the mrp.

This is also surprising to me how your team selling parts without a price tag of the big brand like whirlpool.

Thanks
Bg sahoo
[protected]

I purchased a double door 242 little fridge on 28 April 2013 from great eastern, Habra. Few months ago I seen depression/dent on upper door and the upper door totally dented. Now I found same thing started on lower door. Fridge model no: 14068. Now the fridge looks very bad. I want to repair the problems. Please do needful for solve the problem.