Whirlpool India Complaints & Reviews

My self sanjeev goyal, i bought one microwave from very bad company of india called whirlphool india, which was the bigest mistake. Two time the product stop working, two time company is not able to repair the product, they change the product once after taking money, second time it is not working since last four to five month, they aggry to change while saying that the new bill will come to you the gurranty of bill will be start form current date, but at the time of delivery they are sending product to me on the chhalan of service center without bill and without gurranty, very bad commitment form mr. Dhiraj, area head service haryana, service centre ambala ishan service care ambala city, also very bad technical team of spport at customer care in whirlphool india, very much harashment to the customer i suggest to all the people not buy any product of whirlpholl india never buy or visit any showroom of whirlpholl if you don’t want to be worry.
Very bad behaviour of mr. Dhiraj, area head service haryana
Sanjeev goyal
186, sector 9, ambala city

This complaint is regarding whirlpool washing machine pcb repair cost.

I called the engineer as my machine was not working, he checked the same and confirmed that there is a problem with pcb mother board and repair price is 3200/-, replacement price is 5300 /-

Can you please confirm that what is pcb repair and replacement cost for whirlpool washing machine whitemagic 123 651si?

We are not getting fine products from whirlpool.. Within 7 days our refrigerator is not working even after visit of technician 2 times it's not working and having technical issues they are denying... Not to get replacement... Even our mediator is not responding worst services of vijay sales ashram road ahmedabad... We are buying new product to decrease our problems..

Yesterday engineer of whirlpool came for dis-installation of ac, he instead of opening simple nut damaged the whole copper pipes and cable fitting., i was getting refund if faulty ac, their engineer as a revenge damaged my personal pipe and fittings.
The attitude of service team is very unprofessional and rude, as per them customer is wrong and their engineers are perfect.

We had purchased the above washing machine (Sl. No. [protected]- model 11582) on 25/06/2011.
Our machine had frequent failures on pcbs.

Failed so far three times -

First incident replaced with amc and recent two incidents were not captured within amc scheme.

Second incident 05/05/2017- high end pcb has been replaced at the cost of rs 4850 by your authorized service partner (A. S. Associates, ecr road kottivakkam, chennai)

Third incident 08/12/2017- mid end pcb and inlet valve has been replaced at the cost of rs 7000 by the same service team.

All the above three incidents were happened in 3 different (Rented) houses and hence no suspicion on in put supply and also there were no issue on other home appliances with pcb being used at our home.

Was there any fuse protection has been given in your product, even if there are any fault incoming current, to prevent failure of machine parts?

Also kindly confirm the above batch test reports at factory and also revisit your type test approval for the same model.

In total we have spent about rs 15, 000 on pcb board related issues, whereas the machine cost itself was rs 15, 466.

Hence, as your customer i'm not at all happy with this high amount expenditure on repair due to product failures.

Kindly consider this as a genuine customer complaint and to up keep customer satisfaction, please reimburse the expenses for the above two repairs done.

Await for your favourable feedback.
P. Nagarajan,
[protected]@yahoo.com

I bought Minerala Ultra Water Filter one of the most demanding water filter in the market on 15 October 2017 as a Diwali celebration gift for my parents who are old and live alone in the house. We lodged the request for it's installation on the next day i.e. 16 October 2017 for which the installation was made by service engineer on 20 October 2017.

Just next day of it's installation the filter stopped working for 3 days as it's charging socket was not supplying current to the filter and the same day evening it suddenly started working with all stored water in it started getting overflowed from it.

We again registered out the complaint to which the service engineer came after so many calls and declared that the UV filter is completely damaged and need to be replaced.

It was only the initial days only since we brought the filter so we requested for exchange of the product as it was giving problem regularly some or the another but the engineer refused and told that the part will only get replaced.

It was that day and 2 months still none of the engineer came to our house we made a lot of calls to customer care and local whirlpool office but none replied instead got rude and are making our request so much delayed.

My parents are old and are diabetes patient and still because of such problem they are running to value plus store in Dehradun, Uttarakhand(India), to local whirlpool store but form that day the are making them run from here to there without giving any solution to the problem. It's like a biggest mistake of mine to buy your product.

The product is defected and it is your duty and responsibility to change or repair the product but the customer care here is behaving like all fault is of our's. The local whirlpool store manager Mr. Harish is such a rude person who does not even know how to work on customer service end.

Really disappointed with whirlpool customer services team.

Kindly make the necessary intervention in the matter and take necessary action. Hoping to get positive response here.

Hi, my whirlpool washing machine (Under amc) stopped working in a couple of weeks after replacing the motherboard. There was water leakage from the bottom just before the machine went dead. Immediately i lodged a complaint to the customer care on nov 2 and there after in a span of almost a month, 4 times service persons visited my apartment until they realised it was just a broken fuse. They replaced the fuse and charged rs 200 as fuse is not covered under amc. When i asked about the water leakage issue, the technician said it is rectified and subsequently, closed the case. But the same day, when i started using the machine, water started pouring out even more from the bottom... Again i called up the customer care the next day (23rd nov) and registered another complaint. The next day, the same technician visited and identified the issue and said, the spare is not available until next week. Since then, many people promised that technicians will come tomorrow, next day so on and so forth... Many days and weeks past, no response from whirlpool.

I request a refund for my amc.

Case: bg[protected]
Bimal

Called up whirlpool customer care on 3rd december 2017 for the service of my whirlpool chimney / hood and was assured of the same by 4th december. No body called for the whole day on 04th dec, i called the customer care again on 05th dec and was told that a call back is being arranged in the next few minutes.

Waited for approx 03 hours but to no avail and called the customer care again and was given the number of a whirlpool employee mr bhawesh singh who connected me to mr mahto who seems to be taking care of the customer service.

Mr mahto told me that he will be calling back in the next 10 minutes but to no avail. Called up mr bhawesh singh once again but he disconnected the phone and i subsequently got a call from mr mahto saying that none of his engineers are available but he will try.

I called up the corporate office at gurgaon to speak to someone senior in customer service they connected me to the same customer service call centre again and a representative namely ms manisha spoke to me saying that she will connect me to the care manager haryana for the same.

Got a call from the service partner post that call during which he doubled the price of this service for no reason. I was told that for comprehensive cleaning they charge around rs 800.00 all along by the customer service during the previous discussion and now this representative of the service partner named mr deepak added another 700.00 towards visit fee.

What kind of customer service standards are these. I am already suffering with a very bad product of theirs (A refrigerator that i had bought last year and is absolutely faulty, they are charging me for that too).

In a time when the corporations are thinking of delivering customer experience or customer delight, whirlpool india is not evening providing the customer service that is optimum, leave aside customer delight.

Very bad experience. One thing is for sure, we have been buying whirlpool india products in the whole of my family all along and i now have lost complete faith in the brand.

Worst customer service recieved ever!

Company post sale service is very poor, they discontinued models within three years and forced customers to purchase their new models. Changing filters are very costly, service person are very rude and misbehaving, they do not cooperate and not give number/ contact details even email id of higher authority, once you purchase it you will be only ram bharose
There will be no person to look after you, your views will not be considered, these people are very adamant
I purchased one water purifier on insistence of dealer, i was of the opinion to purchase of reputed company kent / aquaguard but dealer insisted me to purchase this one, now with in three years i have paid more than cost as amc but when flc destroyed, company people are raising their hand that company has changed the model and now you have to purchase new one, now your existing machine is scrape area service manager is very rude person and he just misbehave with me

I have bought refrigerator in aug-17 and it got defected 3 times in 2 months, 3rd time 4 times technician and was not able to ascertain the problem, since last month company is saying we will replace your refrigerator and i getting false commitments, even company people mis-behaves during call and no response. I am suffering even investing amount in new refrigerator, now they are pressurizing to withdraw the complaint.

If company like whirlpool is plundering in 2 months than what will happen later because they are selling with warranty of 10 years, in that situation customer will cry and die but no one will listen

I called whirlpool service to solve the problem of my washing machine (Complaint no - kl[protected]). The whirlpool india send their service partner namely "om sales & service" 839/1, sarat chatterjee road, belepole, howrah-711104. Mobile no [protected]/[protected]. They provide service & claim rs-5070.00 for materials replacement and rs.400.00 for service charge. I paid them both amount to the service engineer. When i claim the bill he provide an improper bill to me. The bill do not have gst number. I think it is cheating not only for me also to our govt.

This complaint is regarding whirlpool washing machine pcb repair cost.

I called the engineer as my machine was not working, he checked the same and confirmed that there is a problem with pcb mother board and replacement price is 3900 /-

Can you please confirm that what is pcb repair and replacement cost for whirlpool washing machine whitemagic 650sdi?

Regards,
Viswanath

I have lodged the complaint for the smell coming from my ac. They came after a long follow-up call. After they went my ac wind throwing vent was closing and not opening. I have called whirlpool local authorized service center and they told don't lodge one more complaint and they will send executive immediately. But when i called again manager said repair guy was busy in some thing else and we can't send. And i told i have to leave to home town tomorrow and send it at least today. Then manager reply was any way you are leaving tomorrow to your home town, so today adjust with fan. Once you come back from home town we will send on tuesday. I called when i was returning from my home town in the car. They said they will send in 1 hour once i reach home. But they didn't send until evening then when i asked manager told he is on leave today. Tomorrow i will send
And when you call manager he will cut the call in between

Customer service is worst.
I was working with

Whirlpool service center
Chandanagar
Hyderabad
Telengana
My name. Pavan kumar

After registering complaint in this site.yesterday local service people come and check the m/c They have changed 6parts !!!?? in the machine now it's running well but I will update in this site if any complaints occur further.

Important news is i have paid 4000rs for this process and now they have extended my warranty for further one year and they said this 4000rs is for this one year AMC

Let us hope best and update you further how my leading brand washing machine works smoothly,

Hello whirlpool pool, i purchased whirlpool washing machine yesterday and the technician came today to install, i am shocked to see the rear the quality of it is delicate and fragile, which is sure cockroach, lizards can enter... I am not quite happy

Also it has no stand.. This is second washing machine with whirlpool

Pls call me [protected]

The product delivered with dents on the body - whirlpool washing machine and refrigerator. Whirlpool washing machine: model - 31238, serial no - inf[protected], whirlpool registered complaint no - hd[protected]. Whirlpool refrigerator: model - 70846, serial no - inc[protected], whirlpool registered complaint no - hd[protected]. The whirlpool representative who denies to replace the products is mr. Ravindra, mobile no [protected].

I purchased whirlpool fully automatic washing machine from flipkart on 16 oct 2017. This product does not work properly. This product do not work as a fully automated washing machine. So i request for return this product on 4 nov 2017. But flipkart send a message that "return update: sorry the seller is unable to fulfil your return request for whirlpo... With order id od[protected]". So how can we trust online shopping. My order id is - od[protected] and my mob no. +91-[protected]. Please resolve my problem.

I have purchased this washing machine on 24.07.2015 from vasanth&co karur, tamilnadu (Serial number int[protected] bill number;[protected]) problem started after six month from the purchase. Big sound started while m/c running then we called the service and they come and rectify this. Same complaint repeated 3 times and atlast the service people come on june17 and they ask 4500 rs for charging some inner drum parts we denied to give that amount. Now it's running with huge sound and sometimes not working. I really trust on whirlpool brand name but now i really felt bad on that' if possible do something this will really create one satisfied customer of whirlpool otherwise... My mobile number [protected] thx

Whirlpool has separate departments.
1) they sell amc contract's with false promises & 7 days refund assurance, then they don't sent u contract agreement till 45 days.
2) now u can't cancel nor demand refund.
3) incase of complaints, cust. Care is only to register complaints.
4) service center says u amc doesn't cover ur defective parts, on insisting they will simply ask u 2 contact company
5) company will not respond to ur calls properly.
6) u will have to run between cust. Care, service center, contract dept. Making 100's of calls.
This proves whirlpool is run by unprofessional team with the only aim to cheat on customers with false promises & vanish after collecting payments.
I am planning to file case in consumer court.

I'm from ravangla, sikkim, i have purchased one micro oven online and received it on 29th august 2017. I have registered for free installation and demo wide customer registration id kl[protected] dated 30/08/17 as i cannot run it properly. I even called them several times but every time they only said that they'll reach within 24 hrs but they've not reached yet. And this is very disappointing to find that the customer care services are too irresponsible.

Further, i was surprised to note that while calling to your cc number on 5.10.2017, i was informed that the above request number was closed. Your cc officer taken another request on 5.10.17 (Kl[protected]). I am tired of calling them again again. Its almost 2 and half month is over; no one has come to my residence till date from your company. The microwave is kept in the condition i received it. This is of no use to me.