| Address: Pune, Maharashtra, 411006 |
I am from pune. I had complained about my whirlpool semi automatic washing machine on 18/7/2016. The technician said that the capacitor needs to be changed. He charged me 950 for the capacitor and gave me a bill by the name of s. S. R. Engineers, authorised service of whirlpool india. But the capacitor had no packet and no price mentioned on it. Niether did it have any whirlpool mark on it. He just gave the bill and said, "mam i have given u the bill so obviously the price is genuine."
My question is do technicians use only whirlpool products while changing any part. How can we ensure that the part and price they have quoted for it is genuine? As there is no packet and since they come from the company, we have no option but to trust them.
Secondly, when i called up the whirlpool customer care centre to enquire they had just one reply, "mam i[censored] have to register a complaint u will be charged 350 rs". And for everything i enquired, he just said, mam u must be having the bill of the service centre. So please call them and enquire about the price and the part. So my second question is if it is a authorised service centre of whirlpool india, aren't customer service executives capable of answering to a simple query and why should we call whirlpool india? Next time we might as well call the service centre i[censored] r so incapable of solving simple problems. Why should i have to be told to call the service center? It is ur duty to ensure that your authorised service centres are providing the genuine parts and charging the right amount. So u have to take action and provide the necessary solution. Not we.
Whirlpool India customer support has been notified about the posted complaint.
Yes the Board is that much costly. I too recently paid the same amount i.e., Rs 4970/- 2weeks ago for the board to be replaced. Ironically the replaced Board was also defective - it showed PE for me while the Service Agent was available. I had a long conversation with him that this Board may have been defect prone but he assured me that my Voltage fluctuation is more due to this the New Board showed PE. He later pointed me out to get a Stabilizer installed and then this PE error will not appear.
I spent about Rs 3000/- more and brought a new Stabilizer as per the Service Agent, but the PE error just continued.
After too many attempts and quarrelling with Whirlpool office they agreed to come and check the Board since it was throwing PE error. Note: The replaced Board has 6 Months of Warranty and also Service Agent's visit Fee within same month is not required if the problem is not solved.
The Service Agent came to my house Yesterday (23rd Oct 2017) and kept insisting that the Voltage Stabilizer will only increase 15 volts and that the Machine requires 220 to 240 volts consistently else PE may appear and that it is not their responsibility.
I am having a NIGHTMARE - I am forced to REPAY again for what I have already paid and also purchased a Voltage Stabilizer as per suggestion from the Service Agent.
This PE error is not new to me - I faced this multiple times and that the Board Replacement happening now is for the Third Time.
I suggest all the Consumers in this Forum to Beware of the Cheap products that Whirlpool is making and tricking everyone to fall pray to spend a heavy price again and again every once in awhile.
Pay more and purchase a BETTER Washing Machines - Newer ever purchase Whirlpool.
Please let me know if one can file a Case against Whirlpool in CONSUMER COURT and get some help on the same?