Whirlpool India Complaints & Reviews

Dear company,

I was very excited to purchase your product, but my experience has turned out very poorly. I'm writing to express my dissatisfaction with your product in hopes you can help remedy the situation.

My dad had purchased a fully automatic whirlpool washing machine model on 2015 june and it had a 2 year warranty.

Let me explain you what happened with me. The detail is as under-

August 2017 (Once the guarantee got expired) - the washing machine started creating loud noises while washing clothes.

18th august 2017 - i have called the customer care (Chennai). They registered the complaint (Complaint id:- co[protected], registered mobile no of my dad : [protected]) and promised me that they will send technician to my home address.

19th august 2017 - two people came (Vipin and sebastian (Both are working as a technician @ kottayam, kerala) and after inspection they informed that washing machine has a bearing problem & informed that the instrument has to be shifted to workshop for fixing the same. We paid rs.475 as service charge on that day.

23rd august 2017 - my dad got a call from the shop saying that we need to pay rs.5600 for the repair and also rs.900 for further extending the warranty for 1 year.

Let me ask you some questions.

1. Suppose if i am paying this money (Rs.7000 altogether) can you assure me that the product will not have any problem for next 10 years? Why i am asking you is, exactly once the warranty got expired the machine has got some problem. So how can i believe your service and product? I am sure that the product will definitely creates problem after the new warranty get expire.

2. Two years back i spend rs.14000 to purchase this product, now i have to spend rs.7000 to get it ready. See i am spending half of the amount after two years. If i can pay rs.5000 extra i will definitely get another good branded washing machine (Now onam festival offer is ongoing). As a common man i can't spend 7k on a two year basis for an electronic item.

3. That technician could have informed us or check with us whether we can afford this much money before changing the bearing part.

4. Since i trusted your company and service instead of going for a local workshop i had contacted your service only. Frankly speaking, i can get this bearing part ready @500 rs. From the local shop. I came to know that we can change only the bearing part instead of changing the whole part.

5. I think it was my biggest mistake that i trusted whirlpool (You) and you cheated me. I am sorry but i think you can't survive in industry like this kind of service. Very sad to say i'll never suggest any one to buy any whirlpool product at all.

So these are my suggestions-

1. You can reduce the amount to the maximum extent (2k is affordable to me).
2. Or you can give it back to me at the initial stage of the product.

But once again i am telling you that i trusted whirlpool and you cheated me.

Eagerly awaiting for a positive response from you.

Thanks & kind regards
Saranya sampath
Ph:- [protected]

I have purchased a new freeze of 292 lit. From vijay sales r-3mall, nr. Manav mandir, memnagar, ahmadabad. There are 3 dent on body of above newly purchased freeze. Vijay sales denied for replacement of above freeze. They told us that as we approval from whirlpool we will replace this freeze. So kindly bring proper solution of above matter.
Thanking you.
From : kalpesh sheth
(M) : [protected]

My whirlpool washing machine which is under warranty period is faulty for want of panel board since last 10 days. complaint satisfaction code 284 and SR number COO[protected] . Fault has not rectified yet by the service Centre even after contacting area manager Calicut. Request take immediate action to repair machine. Thanks

I have purchased the split unit and its outdoor unit is damaged, i informed the whirlpool customer care but they did not bother and without informing me they have closed the complaint, they dont rven have the valid reason to tell me why they have closed it.
It has been 19 days now, whenever i call the customer care they say ii has been forwarded to the consult department and they will call you... What type of customer care is this.?? First you dont resolve the problem and lie to the customer that it is being processed, now you dont even inform the customer and close the complaint.

Sir
My refrigerator stopped working and your service people fixed it. They said it was due to gas leak and they refilled it. But i could see ice build up outside my fridge after that and also my freezer temp. Was low (Icecreams melt). When i informed them they said it was due to excess gas and asked me to wait till the end if summer and said they will drain it incase if it continues. But now when i approached them with this continuing issue they say i have to pay the charges once again for gas draining and filling. This is absolutely their fault and i would like to consider this and do the needful without extra charges.

I bought machine on 29 march 2017 which was defected, and company is incapable to provide the replacement.
Company promised me for refund but today is 16 aug 2017 and nothing is done. I called all the customer care and offices and nothing is done till now. People from customer care only pushing me from one to other.

Details of machine are as follows-

Date of purchase - 29 march 2017
Serial / model number-inf[protected] / 31117
Complaint number-lk[protected]

Whirlpool sucks!!!

I bought a front load professional sport model washing machine for around 30k from whirlpool around 6 years back. Till date i have spent almost the same amount in getting it repaired.
The motherboard has been replaced almost 4 times.. Last time it was replaced on may 30th 2017 and it didn't last for even 3 months... They are not able to give any guarantee for the parts... Every time the technician comes, i have to pay him 530 rs for visiting charge...
When i called up at customer care toll free number... After listening to my complain, they cut the call and after that they are not picking up the phone.
I called up at the other numbers given on the it site and after knowing the reason for call, they are putting the call on hold... So i am supposed to listen to that music??

Never buy whirlpool products! Total wastage of money!!!

1 month before i had purchase Whirlpool Split AC from SRA retails pvt ltd Gurgaon. Yesterday Sudden compressor fan stop working. My friends and relatives ask me to purchase another company AC but SRA retails pvt ltd owner ask me to take Whirlpool Magicool. I trust him and bought Whirlpool.Engineer don't know what is the problem. Pathetic Service. Today i registered a complaint and when engineer visit at my place they even don't know what is the issue in compressor.I don't Know Why you people hire that engineer who don;t know what is the problem.

I had purchased a new whirlpool washing machine on july 18. It was delivered on 19th. The very first day when we used the machine it was giving very loud banging noise. I complained about the same to the service center and also the dealer through which i had purchased.
The technician came and it was confirmed that the machine has a pulley issue.
My demand for a replacement of a new machine since its brand new is not being met. The service center is going on sending technicians for replacing the pulley whch we have refused.
If we are purchasing a new machined from an authorized store paying full amount we donot expect a defective machine needing repairs.
Kindly address this concern on topmost priority and replace the defective machine else we will be forced to file a consumer case complaint at the court.

I bought a whirlpool fully automatic top loading washing machine. The machine stopped working and i immediately called the customer care to ensure that there is no other problem in the machine. The customer care guy came and checked. He found that the fault is because of the problem in the electric switch. For this, he is charging 140 inr. The reason he gave for the same is that this is the issue o[censored]ser mishandling. Can this be simply justified? If the machine has stopped working, the user will simply call the customer care for a service request. He will not go and check across multiple plugs to see if the plug is working or not. There is no logic behind the same.
This is a pathetic experience from their end. Also, i stated that the display lights are not coming properly. For this he said, that i must have removed the display lights and pinned them again.

On 26/05/2017, i have registered a complaint with whirlpool customer care. Technician came from s. S. Services on next day and replaced start & relay and charged rs. 2800/- he mentioned 6 months warranty also on the bill. After that there are many instances when we are facing cooling issues. Finally, 4th august, 2017 cooling is completely stopped. I have registered many complaints with whirlpool customer care and also with s. S. Services but till today no one turned up. Kindly look into this matter urgenly!

From the next day after the warranty expired, we have been facing regular issues with our washing mc.in the last year itself we have spent almost half the cost of the washing machine on repairs itself and it still con

It seems like the product is faulty and the service guys are playing around.

This is really sad and not expected from a brand like whirlpool. However we are now coming to understand that whirlpool machines are a flop.

The least whirlpool can do is respond to the complaints.

Purchased a whirlpool puratron on 06/11/2016 worth rs.8000/- from capital electronics, kanchrapara. Company person came on 09/11/2016 and installed it. This year during the month of may'17 i saw a crack on the side panel of the product. As soon as i saw the crack i lodged a complaint on the shop from where i had purchased, capital electronics, kanchrapara. Company person came on 24/05/2017, took a complain report on "side panel defective" and left without solving the issue. Note - the machine was working fine, but after some days water started licking from the side and lower panel of the body. So i lodged a complaint online. Company person came on 12/07/17, took a complain report on "back and side panel broken and water licking" and left without solving the issue. When i asked the person about the resolving issue he informed me that he cannot solve this issue and with very arrogance told me that we have intentionally damaged the product. I mean is this some kind of a joke?
Needless to say that we are in urgent need of a water purifier for our regular supply of drinking water. Kindly look into the matter and do the needful from your end at the earliest. Either replace or repair the product whichever is convenient. I have attached all the necessary documents.

Hi,
I purchased one whirlpool 20l magiccook elite black microwave oven on 29th june via amazon. After days microwave mode stopped working. After registering a case (Bg[protected]), one guy came and confirmed about replacement on 21st july. After so many followup got it delivered on 6th august (Delivery took 100 rs for delivery charge, not sure why i need to pay delivery charge). On 7th august its self its got same issue. Microwave mode not working. Again i sent mail to whirlpool helpdesk also called mr rishabh bhaskar. And waiting for their response. Really a frustrating experience. Please solve, the issue as early as possible.

Gr[protected]

I had given complain way back in may still pending, if i call to customer care there is no response they are just delaying and telling that we will call you back, but they never did those. A person name neha chandwani she is the in charge not giving any response.
What should i do
Where should i go
I[censored] don't reach to me i will post on twitter about delay and frauds you are doing to customers

I have complained many times to customer care but it's been 4 days my fridge has not repaired yet. One technician came but after checking everything.. He was saying that 'yeh bhi hosakta hai, vo bhi hosakta hai.. Main kal bhejdunga banda.."asked for service charge but didn't had receipt book with him. Then i registered another complaint but no one is coming now, no one is calling. I am calling again n again but they are just registering a complaint but not sending an engineer to solve the problem. Fed up of explaining n complaining on phone.. Thinking about the time i have purchased this fridge of whirlpool.

I was contacted by whirlpool company to inform me that warranty period of my triple door refrigerator will be over in the month of march 2017 and they suggested me to go for one year amc by paying an amt of 3140 inr. I did that and the payment was also debited from my account on 10th april 2017. But

On 3rd august we found that there is no cooling happning in the refrigerator and i logded a complaint at toll free number but...

My washing machine inlet valve needed a repair.

On initial enquiry at raghuveer enterprise it was told rs. 300 for valve and rs 450 towards visiting charge.

However on visiting, i was charged rs. 2060/-.

On further enquiry i was refunded rs. 540/-.

Now i am charged rs 1460/-.

The point is that i was initially given quote of rs. 750/- and i have paid double the amount.

Please clarify the charges.

Product : refrigerator (Single door)
Problem : cooling issue
Machine sr no : inc[protected]
Purchase date : 16 june 2013
Service request number : pn[protected] about dated : 19/ jul / 2017

Despite of rigorous follow-ups with whirlpool service center team at aurangabad (Mr kulkarni - mudra technology) for almost month issue not resolved, later i have registered my complaint to whirlpool customer care and via e-mail around 19th july 17 and was directly in contact with pune service team (Mr nilesh).

I was told by service team that there is one electrical pcb costing @ 1k to be changed and accordingly discussion started, later understood machine we purchase is now obsolete and that part is not available whirlpool in india.

My expectation : i have just completed 4 years (Refrigerator not working from last 2 months) to purchase the refrigerator and should be given full replacement of the similar value refrigerator and not pro rate basis.

In case of pro rate want to understand the whirlpool service policy and how come company expects to buy new refrigerator (20k) on want of 1k spare, which is again not available in the market.

Need immediate solution to my concern or else i may need to seek legal help in this regards

Awaiting reply in return!!

Regards, dhiraj agrawal
Contact :[protected]@gmail.com

Respected sirs

After great disappointment and sadness i am trying to bring to your notice the bad practice happening in mumbai - whirlpool

We purchased a washing machine 3 years ago. And now no parts available for repair - they want us to buy a new machine as replacement. - this is cheating of customers by whirlpool.

1. Multiple customer service numbers toll free on the google where agents miss-represent whirlpool and come home and charge rs. 700.00 from me for evaluating the washing machine which was not working.

2. After detecting pcb problem they quoted 8000.00 to repair it.

10 days gone in the process.
Then i discovered that this was a gang pretending to be a whirlpool team and fooling us.

3. Then i contacted the real customer service number[protected] and registered a complaint. New complaint registered on 4th july.

4. They are then asking for 5000 rs for the repair for pcb

5. Now they have declared that no parts available - so now they are selling me a new machine as replacement for rs.[protected]Buy back) = rs. 26000.00 i have to pay them for the new machine.

6.in the mean while i have spent rs.14k to laundry vendor for washing my cloths.

This is a good way to sell bad quality washing machine to customers through flipkart and now selling new machines in 3 years to the same customers.

It is more than a month now and customer service team is avoiding my request to help.
I need my money back or give me a machine as replacement for free.

If this is a situation in mumbai i am sure there so many such un-constitutional practices across india.
I am definitely taking this seriously and will knock every door possible on earth to get justice.
Hope the management team can do something and save me from this mental harassment.

Dr. Subhajit mukherjee
Director
[protected]

Cc: pti news
Cc: times of india