Whirlpool India Complaints & Reviews

I am seetharamaiah suram, using whirl pool double door fridge since 2007. Two months back we put a complaint on light freezing. A technician come and took my fridge in to his survice center, and handed over after 2 days. After a week days my fridge started dropping water drops in side, total food meterial was damaged. Then i told to same person. He come and gone. Now my fridge totally stopped working.

I lodged a complaint on 24.8.17 for huge sound of compressor. Technician visited and advised to check the fridge on service center. Mr. Gautam kamila (M/no. [protected]), service center propiter has also advised the same after listening the recording sound of compressor and assured that to pick up the fridge on 28.8.17. But till date he has not picked up the fridge for check up after several conversation over phone. My fridge is under warranty upto 24.09.17..in the mean time, customer care of faridabad has enquired several times about the technician report not the customers satisfaction. It is also mentioned that service center of bhubaneswar has pressurized me to contact the additional amc.

Necessary replacement of compressor with new one may be done within my stipulated warranty period i. E. 24.09.17.
Phone no - [protected]

Micro wave oven model convection 22c damaged by service centre, whirlpool arrah, bihar.
Respected sirs

After great disappointment and frustrations i am trying to bring to notice, the bad practice going on at arrah, bihar whirlpool service centre.

We purchased a m/w oven 22c, 7 years ago which is out of warrantee. My oven was running ok heating was only intermittent, sometimes not heating, other wise all function was ok. Thinking that this problem should be sorted out by whilpool. We launched a complain to whirlpool. Mechanic mr. Shivam came and checked the oven at my home it was heating the water satisfactorily. He told me that your oven is ok. When i told him that only sometime it does not heat. Then he suggested me to bring the oven to workshop at service centre arrah, bihar for check up. I handed over the oven to service centre after paying rs 350/. But when checked up the status one week later, they told me that your oven is not getting on. I too personally checked up found oven is dead, its control pcb was damaged by service centre staff.
They told me that control pcb is u/s that has to be changed and u have pay rs 6000/. Pcb was ok at my home and it is damaged at service centre for that i hv to pay. This is absolutely cheating of customers by whirlpool.

Then i contacted the customer service number[protected] and registered a complaint and sent a mail to help desk whirlpool. Madam sangeeta came and on line and she told me that service centre is telling that your oven pcb is faulty and it has to be changed and u hv to bear the charges. Service agent mr abhisek is not taking responsibility that control pcb is damaged by them. It cheating and making fool whirlpool. Very bad company support.

A) i requested them either they should restore my oven in same condition as it was.
B) or they should replace my oven.

C) it is more than a two weeks passed now and customer service team is avoiding my request to help. My oven is laying dead at service center arrah, bihar.
I need my oven facing problem without oven for last one months. They should repair the my machine as it was in running condition. Or should be replaced.

D) very poor response from whirlpool, one should avoid fresh purchase of whirlpool appliance with poor service support.

E) if this is a situation i am sure there are so many such un-constitutional practices across india by whirlpool.
I am definitely taking this seriously and will knock every door possible on earth to get justice.
Hope the management team can do something and save me from this mental harassment.

M nasir
Arrah, bihar

Again the same problem with same product replaced by company,
From last one month the same condition company is not able to solve the problem of my microwave, i am very much harshen by the company,
Once they replace the product after taking rs. 4000/- rtgs to thair account
But after about four month their is same problem with the product, the company men not able to solve it after visiting three to four times at my home in last one month.
Now i want to get back my money i don't want to keep this product

Thanks
With best regards

Sanjeev goyal
[protected]

Team,

We had purchased washing machine on this month from chennai

So authorized team came for demo and forced us to pay 5500 for other extra product like stand etc

We had given the cheque on date 1st september next day stand got broken and approached that team to replace still now they not done.

Then i wantedly called them and i said i will stop the cheque. Now they rude and saying they will go for legal. This type of bad service you people's were giving. Let it be myself will escalate this case to consumer complaint

How dare you people's can threnating us. Bill attached foe references

I don't want any resolution.
Ask him to return my cheque and take back their products which given

Regards
Gopinath
[protected]
[protected]

Hi,
My father, purchased above mentioned Whirlpool Refrigerator on 17 Jun from retail name Sham Lal Krishan Lal-Delhi Cantt (Invoice attached).
Fridge got delivered at my residence, when you engineer came for installation he informed us that its a display piece and also its one leg is broken. He promised to deliver new fridge in next 3-4 days but till now new fridge is not delivered,
We are a sumsung user, this is the first time we planned for whrilpool and the result is infront o[censored]s.

We requested for refund. Its more than 2 months now. Your customer service team is not handing over the cheque as they want to pick up the fridge first. We want to return the same after chq. clearance.

Is our demand is wrong?
Please help us.

Thanks,
Naveen Singh
[protected]

My compliant was lodged for the internal leaking of the ac unit for which the number is mb[protected]. Whirlpool has sent this compalint to one of its agency called cool care service in marol andheri whereas the unit to be repaired is in kandivali west. Upon calling me the owner of the agency mr aslam has refused to follow the complain citing timing issues and rains and upon me questioning him he started to shout at me and hurl abusive and expletive language. I have complained about the same to whirlpool and their branch head ms reshma more is going to look into the matter. Why should customers bear the attitude of an unruly service provider

Hi,

We have whirlpool 1.5t magic cool ac which we got an year back. Just a month before the warranty got expired the ac display stopped working. Now we called the customer care and got it replaced for which we were charged 450rs service charge.

Now one month later of replacing the display it got spoilt again. Since it was out of the warranty period we had to purchase a new display and we were charged around rs 2000.

Now again after 2 months of replacing the display, it stopped working. I mean seriously??? Every 2 months we should keep replacing the display??? How can any branded product be manufactured of so low quality??? And every visit we need to pay them rs 530 service charge... Pathetic quality!!!

We are totally frustrated and definitely taking this complaint to consumer court!!!

As i can see the company is only making money by cheating the consumers with degraded product in brand name!!!

Regards,
Anil rai
[protected]@gmail.com
[protected]

We purchased new whirl pool refrigerator from vijay sales, soon branch on june 18, 2017. The water after defrosting was not getting evaporated automatically.
The franchise of the company did not send proper technician, instead the technician told us that the water has to be thrown manually after defrosting every third day.
Now no one came from the company nor anyone responded properly. What is the solution
Can i take the company to the consumer court

I bought whirlpool refrigerator on dated:06/11/2015, model no 20342,
S. No. Ina[protected]. Some time before i noticed cracks appearing on the inner part of the body of refrigerator, which i reported on dated: 03/07/2017.
S. R no. Generated by the whirlpool customer care.
On 04/07/2017 service personnel of saraswati enterprises came to check against the complaint reported.
He assured me because of manufacturing defects, the whirlpool co. Will replace this refrigerator by the new one, he took some photographs and prepared reports to replace the refrigerator with assurance that he is processing the paper and for further enquiry, i need to talk to mr. Nisheet on given contact no. On jobsheet.
When i contacted mr. Nisheet on 10/08/2017. He told me that they estimated the value of refrigerator which is now around between rs.16000/= to rs.17000/= from the actual price which i paid rs.225000/=.
They will return me around rs.16-17000/=, which i can use to buy new refrigerator from whirlpool co.
And company will charge me dealer price (Not mrp) on any new purchase.
It means whirlpool is exchanging refrigerator as whirlpool co. Offers time to time to exchange old appliances to new one. (Where they estimate the old appliances value and then the customer have to pay off diff. Amount for the new one).
This is unfortunate, whirlpool co. Is not accepting her responsibilities as quality product should be provided to the customers. Instead of replacing it you are giving me exchanging offer, which is not correct.
In this case whirlpool co. Is fully responsible for the manufacturing defect and at the same time selling such a low quality product in market and then punishing customer because of buying their products.
When consumer complain they offer to exchange it instead of replacing it.

This is very serious issue, which whirlpool co. Have to consider sincerely and make a point where customers is not punished or responsible because of we bought whirlpool products.
Instead of having trust and feel comfortable in choosing whirlpool appliances feel cheated!
So, please look into this case properly and solve this as soon as possible fairly.
Thankfully,

Faiz ahmad
Contact# +[protected]
Sr # pt[protected]

Dear company,

I was very excited to purchase your product, but my experience has turned out very poorly. I'm writing to express my dissatisfaction with your product in hopes you can help remedy the situation.

My dad had purchased a fully automatic whirlpool washing machine model on 2015 june and it had a 2 year warranty.

Let me explain you what happened with me. The detail is as under-

August 2017 (Once the guarantee got expired) - the washing machine started creating loud noises while washing clothes.

18th august 2017 - i have called the customer care (Chennai). They registered the complaint (Complaint id:- co[protected], registered mobile no of my dad : [protected]) and promised me that they will send technician to my home address.

19th august 2017 - two people came (Vipin and sebastian (Both are working as a technician @ kottayam, kerala) and after inspection they informed that washing machine has a bearing problem & informed that the instrument has to be shifted to workshop for fixing the same. We paid rs.475 as service charge on that day.

23rd august 2017 - my dad got a call from the shop saying that we need to pay rs.5600 for the repair and also rs.900 for further extending the warranty for 1 year.

Let me ask you some questions.

1. Suppose if i am paying this money (Rs.7000 altogether) can you assure me that the product will not have any problem for next 10 years? Why i am asking you is, exactly once the warranty got expired the machine has got some problem. So how can i believe your service and product? I am sure that the product will definitely creates problem after the new warranty get expire.

2. Two years back i spend rs.14000 to purchase this product, now i have to spend rs.7000 to get it ready. See i am spending half of the amount after two years. If i can pay rs.5000 extra i will definitely get another good branded washing machine (Now onam festival offer is ongoing). As a common man i can't spend 7k on a two year basis for an electronic item.

3. That technician could have informed us or check with us whether we can afford this much money before changing the bearing part.

4. Since i trusted your company and service instead of going for a local workshop i had contacted your service only. Frankly speaking, i can get this bearing part ready @500 rs. From the local shop. I came to know that we can change only the bearing part instead of changing the whole part.

5. I think it was my biggest mistake that i trusted whirlpool (You) and you cheated me. I am sorry but i think you can't survive in industry like this kind of service. Very sad to say i'll never suggest any one to buy any whirlpool product at all.

So these are my suggestions-

1. You can reduce the amount to the maximum extent (2k is affordable to me).
2. Or you can give it back to me at the initial stage of the product.

But once again i am telling you that i trusted whirlpool and you cheated me.

Eagerly awaiting for a positive response from you.

Thanks & kind regards
Saranya sampath
Ph:- [protected]

I have purchased a new freeze of 292 lit. From vijay sales r-3mall, nr. Manav mandir, memnagar, ahmadabad. There are 3 dent on body of above newly purchased freeze. Vijay sales denied for replacement of above freeze. They told us that as we approval from whirlpool we will replace this freeze. So kindly bring proper solution of above matter.
Thanking you.
From : kalpesh sheth
(M) : [protected]

My whirlpool washing machine which is under warranty period is faulty for want of panel board since last 10 days. complaint satisfaction code 284 and SR number COO[protected] . Fault has not rectified yet by the service Centre even after contacting area manager Calicut. Request take immediate action to repair machine. Thanks

I have purchased the split unit and its outdoor unit is damaged, i informed the whirlpool customer care but they did not bother and without informing me they have closed the complaint, they dont rven have the valid reason to tell me why they have closed it.
It has been 19 days now, whenever i call the customer care they say ii has been forwarded to the consult department and they will call you... What type of customer care is this.?? First you dont resolve the problem and lie to the customer that it is being processed, now you dont even inform the customer and close the complaint.

Sir
My refrigerator stopped working and your service people fixed it. They said it was due to gas leak and they refilled it. But i could see ice build up outside my fridge after that and also my freezer temp. Was low (Icecreams melt). When i informed them they said it was due to excess gas and asked me to wait till the end if summer and said they will drain it incase if it continues. But now when i approached them with this continuing issue they say i have to pay the charges once again for gas draining and filling. This is absolutely their fault and i would like to consider this and do the needful without extra charges.

I bought machine on 29 march 2017 which was defected, and company is incapable to provide the replacement.
Company promised me for refund but today is 16 aug 2017 and nothing is done. I called all the customer care and offices and nothing is done till now. People from customer care only pushing me from one to other.

Details of machine are as follows-

Date of purchase - 29 march 2017
Serial / model number-inf[protected] / 31117
Complaint number-lk[protected]

Whirlpool sucks!!!

I bought a front load professional sport model washing machine for around 30k from whirlpool around 6 years back. Till date i have spent almost the same amount in getting it repaired.
The motherboard has been replaced almost 4 times.. Last time it was replaced on may 30th 2017 and it didn't last for even 3 months... They are not able to give any guarantee for the parts... Every time the technician comes, i have to pay him 530 rs for visiting charge...
When i called up at customer care toll free number... After listening to my complain, they cut the call and after that they are not picking up the phone.
I called up at the other numbers given on the it site and after knowing the reason for call, they are putting the call on hold... So i am supposed to listen to that music??

Never buy whirlpool products! Total wastage of money!!!

1 month before i had purchase Whirlpool Split AC from SRA retails pvt ltd Gurgaon. Yesterday Sudden compressor fan stop working. My friends and relatives ask me to purchase another company AC but SRA retails pvt ltd owner ask me to take Whirlpool Magicool. I trust him and bought Whirlpool.Engineer don't know what is the problem. Pathetic Service. Today i registered a complaint and when engineer visit at my place they even don't know what is the issue in compressor.I don't Know Why you people hire that engineer who don;t know what is the problem.

I had purchased a new whirlpool washing machine on july 18. It was delivered on 19th. The very first day when we used the machine it was giving very loud banging noise. I complained about the same to the service center and also the dealer through which i had purchased.
The technician came and it was confirmed that the machine has a pulley issue.
My demand for a replacement of a new machine since its brand new is not being met. The service center is going on sending technicians for replacing the pulley whch we have refused.
If we are purchasing a new machined from an authorized store paying full amount we donot expect a defective machine needing repairs.
Kindly address this concern on topmost priority and replace the defective machine else we will be forced to file a consumer case complaint at the court.

I bought a whirlpool fully automatic top loading washing machine. The machine stopped working and i immediately called the customer care to ensure that there is no other problem in the machine. The customer care guy came and checked. He found that the fault is because of the problem in the electric switch. For this, he is charging 140 inr. The reason he gave for the same is that this is the issue o[censored]ser mishandling. Can this be simply justified? If the machine has stopped working, the user will simply call the customer care for a service request. He will not go and check across multiple plugs to see if the plug is working or not. There is no logic behind the same.
This is a pathetic experience from their end. Also, i stated that the display lights are not coming properly. For this he said, that i must have removed the display lights and pinned them again.